Trainee Sales Administrator

Does this sound like you?

We are looking for ambitious individuals with:

• Excellent communication skills – listening is as important as talking in our industry.

• Curiosity – a desire to learn about our customers, our products and our processes.

• Confidence – to work individually and as part of a team.

• An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.

• Energy – to motivate yourself to deliver excellent accurate results.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, Donnelly Group Dungannon wants you to join our team!

As part of our exciting growth plans for 2025 and beyond, we are seeking a Trainee Sales Administrator to join our team. You will be an essential link between our customers and our sales team, ensuring a seamless and outstanding experience.

About the role

The Role:

To provide comprehensive administrative support to the Sales Department by ensuring accurate processing of vehicle orders, registrations, and associated documentation. This role plays a key part in ensuring the smooth delivery of vehicles and exceptional customer service standards.

You will be integral to the effective running of the department and will possess strong problem solving skills, you will be organised and can prioritise your work load and have great attention to detail. You take pride in being part of the Donnelly Group team and are keen to help colleagues with a hands-on proactive approach to getting things done.

Key Responsibilities:

• Complete new vehicle registrations using the online system

• Maintain accurate records for used car taxation programmes in line with company and legal requirements

• Ensure all DVLA documentation is accurately completed and submitted on time

• Process paperwork for cherished plate transfers, ensuring precision and compliance with regulations

• Ensure deal file documentation complies with internal policies and audit standards

• Accurately input vehicle orders onto the Manufacturer’s system, based on signed customer agreements

• Monitor and track vehicle movements within the managed supply system

• Promptly notify the Sales Office of all vehicles sold and registered

• Manage delivery documentation for incoming vehicles

• Support the ordering and sourcing of new vehicles as required

• Deliver high-quality administrative support to the Sales Team

• Respond to customer queries and requests efficiently, maintaining high levels of customer satisfaction

• Collaborate with internal departments to ensure seamless handover and delivery processes

You will need:

• Eligibility to work in the UK

• Enthusiasm and eagerness to learn

• Strong organisational skills and attention to detail

• Excellent communication and interpersonal skills

• Ability to work to strict deadlines and maintain compliance with DVLA and internal guidelines

• Proficiency in Microsoft Office

• 5 GCSE's at Grade C or above to include Maths and English (or predicted Grades)

Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

Additional benefits:

· Contributory Pension

· Life assurance scheme

· Cycle to work scheme

· Access to discounted Medical Plan with AXA

· Access to a subsidised Healthshield plan

· Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club

· 30 days annual leave

This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. We regularly review applications and reserve the right to close this advert early if we identify suitable candidates.