Trainee Sales Executive

Your skill set: ▪ Possess 5 or more GCSEs at grade C or above or equivalent (including English or Maths) ▪ Minimum of one year’s experience of working within a customer service role. ▪ Enthusiasm for excellent customer service and automotive technology ▪ Strong presentation skills. ▪ Ability to work on own initiative. ▪ Team-orientated personality, always willing to help and support others. ▪ Excellent communication and organisational skills. ▪ Willingness to learn and develop while keeping up-to-date with innovations and complex/technical/product information ▪ Good knowledge of computer applications (MS Office) ▪ Full, valid driving licence (aged 21+ for insurance purposes)

Key Responsibilities: ▪ Use in-depth product knowledge and insight to inspire customers. ▪ Promote the technical unique selling points of Mercedes-Benz products and the associated customer benefits ▪ Offer exceptional customer service through informative customer discussion ▪ Keeping up to date with the latest product information ▪ Greeting customers and providing them with specification information about all Mercedes-Benz products ▪ Ensuring all dealership staff are up-to-date on the latest product information and that their knowledge is of a high standard

▪ Planning and managing the customer test drive process with the Sales Executive and offering the product insight during the test drive appointment

• Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers ▪ Pro-actively approaching customers in the showroom to welcome them and see if they need any help ▪ Supporting the Sales Executive with insight and product knowledge for customers, when required ▪ Guiding customers to the Sales Executive when they express an interest to buy

Competencies: Communication ▪ Communicates logically, eloquently and in a friendly way, putting people at ease ▪ Is tactful and sensitive ▪ Able to respond positively to constructive feedback.

Brand identification ▪ Embraces Mercedes-Benz culture, brand, lifestyle, and values ▪ Acts as an ambassador for Mercedes-Benz has enthusiasm for the products and company

Brand & Product Knowledge ▪ Actively seeks product and brand information in order to offer the most up to date information to colleagues and customers ▪ Keeps up to date with Industry and market changes

Customer & Service Orientation ▪ Creates a winning customer experience by identifying and anticipating their needs ▪ Assures that customer issues are resolved quickly and effectively

Flexibility & Desire to Learn ▪ Adapts quickly to new situations, is flexible and always looking to improve their skills. ▪ Shows an openness to change. ▪ Takes the initiative to solve unexpected problems.

Interpersonal Skills • Easily builds up relationships, is empathic and self-confident. • Is engaging and amiable with customers.

Self-Management & Resilience • Manages resources, taking into account costs and time • Prioritises information and works efficiently – even under pressure • Strives for continuous improvement

Team Orientation • Facilitates interaction between team members and appreciates teamwork • Looks for ways to build team spirit and balances the interests and concerns of team members Health & Safety: ▪ Take an active part in upholding the Company’s Health and Safety Policy. ▪ Comply with Company legislation as set out in the Conditions of Employment. ▪ Notify Supervisor/Manager of damage or breakdown of equipment. ▪ Ensure work area is clean, tidy and in a safe condition in order to uphold Manufacturers’ and Company’s image. Salary: £30,000 per annum