Trainee Used Car Sales Executive

Are you a motivated individual who enjoys learning on the job? Are you passionate about delivering the best service for customers at all stages of their sales journey?

The ideal person will have/be:

• Possess 5 or more GCSEs at grade C or above or equivalent (including English or Maths).

• Minimum of one year’s experience of working within a customer service role.

• Enthusiasm for excellent customer service.

• Passion for automotive technology.

• Strong presentation skills.

• Ability to work autonomously.

• Team orientated personality, always willing to help and support others.

• Excellent communication skills.

• Willingness to learn and develop while keeping up-to-date with innovations and complex/technical/product information.

• Strong organisational skills.

• Good knowledge of computer applications (MS Office).

• Full, valid driving licence (aged 21+ for insurance purposes).

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

Key Responsibilities

• To prepare and use a planned sales presentation, designed to achieve maximum results from available sales opportunities, including customer greeting; qualifying; handling objections; product presentation and demonstrations; closing and delivery.

• Inspire and excite customers in the dealership with in-depth product information and insight.

• Promote the technical unique selling points of BMW products and the associated customer benefits.

• Offer exceptional customer service through informative, non-pressured customer discussion.

• Keeping up to date with the latest product information.

• Greeting customers and providing them with specification information about all Porsche products.

• Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.

• Planning and managing the customer test drive process with the Sales Executive and offering the product insight during the test drive appointment.

• Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.

• Pro-actively approaching customers in the showroom to welcome them and see if they need any help.

• Supporting the Sales Executive with insight and product knowledge for customers, when required.

• Guiding customers to the Sales Executive when they express an interest to buy.

Communication

• Communicates logically, eloquently and in a friendly way, putting people at ease.

• Is tactful and sensitive.

• Remains objective when faced with criticism.

Key Responsibilities continued

Brand Identification

• Embraces BMW culture, brand, lifestyle, and values.

• Acts as an ambassador for BMW and is passionate about the products and company.

Brand & Product Knowledge

• Actively seeks product and brand information in order to offer the most up to date information to colleagues and customers.

• Keeps up to date with industry and market changes.

Customer & Service Orientation

• Creates a winning customer experience by identifying and anticipating their needs.

• Assures that customer issues are resolved quickly and effectively.

Flexibility & Desire to Learn

• Adapts quickly to new situations, is flexible and always looking to improve his/her skills.

• Shows an openness to change and is always looking for new ideas.

• Takes the initiative to solve unexpected problems.

Interpersonal Skills

• Easily builds up relationships, is empathic and self-confident.

• Is engaging and pleasant.

Self-Management & Resilience

• Manages his/her time appropriately, taking into account costs and time.

• Prioritises information and works efficiently, even under pressure.

• Strives for continuous improvement.

Team Orientation

• Facilitates interaction between team members and appreciates teamwork.

• Looks for ways to build team spirit and balances the interests and concerns of team members.

Health & Safety

• Take an active part in upholding the Company’s Health and Safety Policy.

• Comply with Company legislation as set out in the Conditions of Employment.

• Notify Supervisor/Manager of damage or breakdown of equipment.

• Ensure work area is clean, tidy and in a safe condition in order to uphold Manufacturers’ and Company’s image.