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Training & Communications Support, Customer Care Outcomes


Training & Communications Support, Customer Care & Outcomes, Dublin

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Date: 12 Apr 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role Title: Training & Communications Support, Customer Care & Outcomes

Location: Hybrid, Molesworth Street, Dublin

This role is being offered on a permanent, full-time basis.

About the role:

Customer Care & Outcomes is a function that sits within the Chief Customer Office in AIB. Part of delivering on the Customer Care & Outcomes (CC&O) strategy is the successful delivery of the MMX system, which is the replacement of the Group complaints and errors management system(s).

The project has a number of key workstreams in place to support the implementation and adoption of this core CPC compliance enablement system, through the application of project and change management methodologies in line with local practices.

The role holder will support the Project Team to deliver a comprehensive training and communications programme and to ensure the successful implementation of the new solution.

Key Responsibilities Include:

  • Assist the Project team in the delivery of a comprehensive training programme for our new system across AIB group.
  • Become the system expert and support project team members with the successful roll out of the MMX system across the AIB Group.
  • Plan and co-ordinate training schedules and manage all associated administrative tasks.
  • Deliver classroom and virtual training sessions to stakeholders at all levels across AIB group.
  • Collaborate with stakeholders across the group to assess and assist with their readiness for the roll out of the new system.

Minimum Criteria:  Please note that the following criteria form the basis of your answers on the application form.

  • Has a proven passion for training and communications.
  • Proven ability to multitask, to prioritise and complete work effectively, within tight deadlines and to a very high standard with the flexibility and adaptability to changes in the working environment.
  • Excellent communication, people, and stakeholder management skills with a proven ability to build and develop strong relationships and networks across the organisation.
  • Is an experienced user of MS Office Suite.
  • An understating of regulation, policies and procedures which impact complaints and errors is advantageous.
  • AIB Brand Values

    It is a given that the role holder will be a strong role model of the AIB Values: Put Customers First, Drive Progress, Show Respect, Be One Team, Own the Outcome and Eliminate Complexity.

    AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees.

    Should you have a reasonable accommodation request please email the Talent Acquisition team at

    If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at

    By when? Closing date is Friday, 26th April 2024.


    Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

    Job Segment: Recruiting, Bank, Banking, Training, Customer Service, Human Resources, Finance, Operations

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