TSD Helpdesk Agent

TSD Helpdesk Agent

Fixed-term opportunity, ending August 2025

Here at Three, we’ve done things differently since day one.

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.

Join us as a Technical Service Help Desk Agent

Working with our in life fixed team within the Technical Service Desk to drive service excellence as through inbound voice contacts. Deliver high levels of performance, customer service and a fantastic experience for the Micro/Soho and Corporate end user customer base. Provide an effective and efficient service to our Business customers via agreed service levels.

What else it involves

• Responsible for resolving Customer queries through inbound call contacts
• Objections handle any potential escalations
• Take ownership of customer issues and use initiative when problem solving -make things happen
• Identify opportunities to up sell on Customer interactions
• Be proactive in resolving any issues that could impact on our Customer/Business.
• Keep on top of all new products/process supported within Business Support

The skills we're looking for

• Experience in dealing with Fixed Line Broadband queries.
• Experience in similar Customer Service environment.
• A self-starter who has a demonstrated capability and maturity to take ownership of their own development
• Thrives on working in a team and supporting others to achieve goals within theBusiness Service Centre.
• Excellent Interpersonal and communication skills
• Excellent organisation and time management skills.
• Flexible and adaptable to change to meet Business needs

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role
• Competitive salary, completion bonus & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools
• Free on-site parking

There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs Apply now at: https://www.three.ie/careers

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!