UHWM Portering Services Manager

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The position of Grade VI Portering Services Manager encompasses both managerial and administrative responsibilities which include the following:

• Provide operational leadership and management of Portering an associated support services including but not limited to CSSD, Theatre Support, Plaster Room and Laundry Service. The post holder will ensure the safe, effective and efficient delivery of services across a 24/7 acute hospital environment maintaining appropriate staffing levels, service resilience and high-quality patient support.
• Lead the operational planning, organisation and continuous review of all assigned services, ensuring resources are deployed effectively to meet changing service demands, patient activity and organisation priorities.
• Develop and maintain effective workforce plans and duty rosters, ensuring appropriate staffing levels, cross cover arrangements and skill mix to provide a safe, responsive and efficient 24 hour service.
• Identify opportunities to redesign and improve service delivery through the review of existing work practices, workforce deployment and operational processes, implement sustainable improvements to enhance quality, efficiency and patient experience.
• Responsibility for managing the portering staffing resource and budget
• Contribute to the strategic development of portering services by identifying future service requirements, anticipating operational challenges and implementing innovative solutions aligned with organisational objectives.
• Lead motivate and develop MDT teams fostering a culture of accountability continuous improvement, staff engagement and high performance through communication, coaching and performance management.
• Manage employee attendance in line with HSE Managing Attendance Policy, conduct performance review meetings and support staff through regular supervision, coaching and development programmes. Manage the performance of staff, dealing with underperformance in a timely and constructive manner
• Ensuring that working practices and professional standards are maintained
• Supervise and ensure the well-being of astaff
• Ongoing review of staffing levels in line with staffing availability and the ongoing challenges this may create & ensure service levels are maintained.
• Create and maintain a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships
• The post holder will be responsible for the accurate management, recording and administration of all employee leave types ensure leave balances, approvals and records are maintained.
• The post holder will be responsibility for supporting payroll processes recognising the importance of accurate and timely payroll administration. Responsibilities will include managing/overseeing the preparation, running and validating of payroll. Reviewing payroll data for accuracy, resolving discrepancies in a timely manner, ensuring appropriate approvals are in place and maintaining accurate payroll records. The role requires close attention to detail and effective coordination with relevant stakeholders to ensure correct pay.
• The post holder will be responsible for organising and conducting regular staff meetings including the preparation and circulation of agendas, records of minutes and completion of follow up actions and debrief notes where required. These meetings will provide an important forum to share updates, identify and address issues promptly, gather feedback and strengthen working relationships.
• Responsible for supporting staff through change by providing clear communication, guidance and reassurance through he change process. The role involves engaging with teams, encouraging participation and feedback and addressing concern. The post holder will promote a positive approach to changes.
• The post holder will be responsible for identifying, coordination and ensure appropriate training and development needs are in place to support staff and the wider service. This includes monitoring mandatory training requirements ensuring all required training is completed and remains up to date.
• Responsible for developing practical, effective solutions to enhance performance efficiency and services delivery. This includes analysing existing processes, engaging with stakeholders, prioritising opportunities and improvements and devising Business Plans to support implementation of agreed initiatives.
• Identify areas for improvement and develop practical solutions for their implementation
• Contribute to the development of policies and procedures for portering services
• Ensure adherence to procedures and current standards within area of responsibility and implementation of HSE policies, e.g. HR policies and procedures, Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, Risk Mgt etc.
• Maintain a broad knowledge of policies and procedures of the organisation
• Pursue continuous professional development in order to develop management expertise and professional knowledge
• Ensure compliance with Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
• The post holder will be responsible for effectively managing issues arising within their area of responsibility and ensuring appropriate action is taken to address and resolve them. The post holder will keep the Support Services Manager/Deputy Support Services Manager informed of any significant risks or developments as required ensuring appropriate visibility and escalation where necessary however solutions will remain the responsibility of the post holder.
• Responsible for maintaining effective liaison with other departments and departments managers to support strategic planning, service improvement and effective coordination of portering services across the organization to ensure that portering services are aligned with organisational needs and that opportunities to enhance efficiencies, quality and service delivered are identified and progressed.
• Responsible for representing the service on appropriate committees, working groups ensuring that portering perspectives and operational considerations are put forward.
• The post holder will be required to engage with the purchasing function to source equipment, furniture and other resources required to UHW.

The post Holder will recognise that Portering Services forms an integral part of the wider Support Services function and will work collaboratively across the service to support organisational priorities and operational requirements. The post holder will be expected to contribute positively to service developments including periods of change, transformation and to adapt to working practices in response to operational needs. During periods of increased operational pressure, emergency situations or other service challenges the post holder will work flexibly with colleagues across Support Services to support continuity of service and the effective delivery of organisational objectives. The post holder will be expected to undertake duties and responsibilities relevant to the role as required and directed by the appropriate manger to support effective functioning of the wider service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.