UK OPS Customer Service Advisor

Monday to Friday 7-hour shifts between 9:00 – 18:00 (Examples: 9:00–16:00, 9:30–16:30, 10:00–17:00, 11:00–18:00).Occasional Saturdays are required (10am - 2pm shift). 

6-month contracts initiallyUK Bank Holidays apply (not Irish Bank Holidays)Salary: €16.48 per hour

Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. 

Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself.

This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.

What you will be doing:

Provide ‘Best in Class’ customer service and provide clear solutions to customer queries within contact centre environment.

Perform and approach your role to the professional standards expected of a leading contact centre.

Work towards achievement of individual performance objectives based on SLAs.

Positively contribute to your team and support team colleagues.

Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols.

Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations.

Reinforce the message that values the customer.

Requirements:

1+ year experience in Customer Service (Retail, Hospitality, Contact centre)

Excellent interpersonal and communication skills

The ability to Problem Solve

Be resilient and demonstrate agility to flex your learning in role

Good level of PC skills

Benefits of being a Cpl colleague on site:

Great starting rates & hours

Engaged onboarding & training

APA/ QFA support subject to role

Dedicated EAP program

Bike To Work scheme

Travel tax incentives

A diverse and inclusive culture

Remote, hybrid & on-site opportunities - Subject to role

Flexible hours available - Subject to role

Access to internal BOI Careers Lab and soft skill training