Urgent Care Administrator

What we offer

In addition to offering a competitive basic salary, the offer comes with the following benefits:

• Bonus
• Health Insurance
• Pension
• Income Continuance
• Medical indemnity
• EAP

In addition, Vhi offers a range of services and programs designed to support your physical, mental, and emotional health. Services include the Vhi 360 health centre with lifestyle and complementary therapies, an 

 (EAP) offering counselling, coaching, and expert advice, and individual support such as mindfulness resources and health coaching.

What will you do:

• Provide an excellent level of customer service to patients attending the Clinic.
• Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc. 
• Enter accurate information and maintain computerised patient files. 
• Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies. 
• Direct patients to attending doctor or nurse. 
• Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.
• Issue invoices for services delivered. 
• Perform daily cash reconciliation. 
• Deal with all patient queries and/or distribute to other team members where appropriate. 
• Internal management of patient results to ensure correct recording, sign-off by doctors and filing.
• Issue necessary correspondence to third party providers, GP’s etc. 
• Manage complaints received at reception in line with Complaints Procedure. 
• Responsible for the smooth running of the Reception area. 
• Provide support for medical staff as required.
• Contribute to maintaining a clean & professional reception area and administration office. 
• Adhere to patient confidentially at all times in line with our Patient confidentiality policy. 
• Play a role in maintaining Accreditation standards. 
• Adhere and contribute to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.
• Be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic.
• Other related duties as outlined by the Clinic Manager.

What you need to be successful:

Education & Experience

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.

Interpersonal skills

• Patient/customer focused and demonstrating the related skills.
• Strong focus on accuracy and attention to detail.
• Good IT skills – MS Word, Excel and Outlook in particular. 
• Demonstrate alignment with Vhi values.