Verification Officer

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS Ireland is seeking to recruit a part time Verification Officer (21.5 hours)approx for Waterford NDLS.

This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities. The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.

To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.

Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution

Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology

Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.

Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor

Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy

Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.

Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.

Comply with the Company Code of Integrity Policy

Comply with Mobile Phone Policy & Comply with Uniform Policy

Flexibility to travel to cover in NDLS Centres other than your base location

Commitment to working Saturdays as part of a fair roster rotation of same

At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information

The ideal candidate should possess the following attributes/skillsets:

Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector

Strong customer service focus and experience

Fluency in both written and oral English – excellent documentation skills required

Use of a Car & a Full Clean Driving Licence an essential.

Excellent communication skills vital for this role

Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail

Ability to work under own initiative without regular supervision or as part of a team

Initiative and excellent problem-solving skills in a fast-paced environment

Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers

Excellent PC Proficiency and knowledge of MS Office applications