Verification Officer

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

We are seeking a Full Time Verification Officer for our Cork City location to join our team in the critical role of driving licence processing. This position plays a vital part in ensuring road safety by verifying the eligibility of future drivers.

Key Responsibilities:

• Efficiently process and manage multiple driving licence applications simultaneously, ensuring accuracy and attention to detail.
• Thoroughly verify and authenticate documents, maintaining the highest standards of diligence and compliance.
• Utilise and maintain proficiency in our Front Office Solutions to process applications effectively.
• Participate in and successfully complete both on-site and virtual training programmes to enhance skills and knowledge.
• Strictly adhere to and uphold the Company's Code of Integrity & Professional Conduct in all aspects of work.
• Demonstrate comprehensive understanding and application of Standard Operating Procedures in daily tasks.
• Promptly identify and report any security or data breaches, maintaining vigilance at all times.
• Be prepared to work at other NDLS Centres as required, demonstrating flexibility and commitment to organisational needs.
• Contribute to weekend operations by working occasional Saturdays as part of the role's requirements.

This role is crucial in maintaining the integrity of our driving licence system and contributing to road safety. The successful candidate will be expected to perform their duties with the utmost professionalism and dedication.

Qualifications

• Leaving Certificate and/or FETAC 5 skills certificate or greater
• Evidence of customer service experience
• Evidence of compliance and attention to detail

Additional Information

The ideal candidate should possess the following attributes/skillsets:

• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required
• Excellent communication skills vital to this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications
• Full Driving Licence

Overview of Benefits:

• Comprehensive training programme
• Continued professional development
• Progression opportunities
• Annual tax saver tickets for Rail, Bus and Luas
• Bike to work scheme
• Employee Assistance Program
• Digital wellness platform
• Pension