Visitor Experience Team Member

OVERALL PURPOSE OF THE JOB:

This is an exciting opportunity to be part of the reimagined W5. We are looking for staff members who are excited to interact with visitors, inspiring them to engage with science and a range of shows and interactive exhibits.

MAIN DUTIES:

Engage with visitors throughout W5 undertaking the following duties: -

·        Ticket Desk

Meet and Greet visitors as they arrive in W5 - visitors range from family groups, school groups and corporate clients to adult audiences attending late-night science events. Process bookings, walk-up sales, provide orientation regarding exhibition floors and daily shows/events and respond to visitor queries.

·        Gift Shop

Undertake commercial duties including working on tills, stock taking, merchandising, replenishing stock on the shop floor and taking receipt of deliveries.

·        Coffee Labs

Support the Food and Beverage departmentin the operation of the 3 Coffee Lab areas in W5.

·        Lost Planet Soft Activity Zone

Manage admissions by checking tickets, provide Health and Safety orientation, supervise play, ensure rules of play are followed at all times, inspect equipment and ensure standards of cleanliness are upheld.

·        Exhibition Floors

Ensure that all exhibits are operational. Direct and guide customers so they can engage with a range of science related exhibits and attend shows and events. Maximise visitor experience by demonstrating how exhibits work. Ensure Health and Safety/Safeguarding procedures are adhered to and act as a Fire Warden. Carry out cleaning and exhibit maintenance duties to ensure visitors experience a pleasant environment.

·        Climbit Climbing Structure

Provide Health and Safety orientation, supervise play, ensure rules of play are followed at all times, inspect climbing structure and ensure standards of cleanliness are upheld.

·        Meet and Greet Groups/Birthday Parties

Prepare for group arrival in advance of their visit. Meet and Greet groups and provide an orientation – adapting orientation based on group demographic. Facilitate visit throughout the day and follow up to ensure a quality experience.

·        Corporate

Prepare for client arrival in advance of their visit including setting up meeting rooms. Meet and Greet clients and help clients as and when required.

·        Any other duties as requested by your Line Manager.

SELECTION CRITERIA

ESSENTIAL CRITERIA

·        Good Standard of Education.

·        At least 6 month’s experience in a customer facing role in either Retail, Tourism or Hospitality.

·        Appointment to these posts may require an Enhanced Disclosure Certificate from AccessNI which meets the standards required by W5.

·        Flexible approach, this role will have a rota includes evenings, weekends and holiday periods.

DESIRABLE CRITERIA

Where the number of applications received warrants, W5 reserves the right to apply the following desirable criteria:

·        Cash handling experience.

·        Possess a current basic food hygiene certificate [gained within the last 4 years].

·        Possess a recent World Host Certificate [gained within the last 3 years]

COMPANY BENEFITS

The Odyssey Group has a range of benefits which it offers to full and part time staff:

• Free car parking.

• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants and friends and family access to W5.
• Holidays commence at 31 days per year rising to 34 [prorata for part time staff.]
• Company paid social events.
• Contributory pension scheme, life assurance and paid sickness benefit.
• A comprehensive health cash plan plus Winter Flu Vaccination Scheme.

Salary - £12.48 per hour