Visitor Reception Manager

Reporting directly to the Head of Operations, the Visitor Reception Manager is responsible for ensuring the smooth and efficient operation of the Ticketing Department and all associated functions at Titanic Belfast. This includes managing all aspects of daily admissions, ticketing, and reception services.

The role is key to ensuring the delivery of an exceptional first impression and a consistently high standard of service to all guests, ensuring every visitor receives a warm, professional, and memorable welcome that reflects the world-class reputation of Titanic Belfast. In addition, the Visitor Reception Manager will drive efficiencies within the ticketing team, optimising processes, resources, and performance to enhance both operational effectiveness and the overall visitor experience.

A robust benefits package includes generous incremental holiday allowances and company sick pay scheme, access to a private GP service, counselling, employee assistance programme and a range of benefits and discounts with high street and partner organisations.