Visual Merchandisers

Marks & SpencerNationwideFull-time


• To deliver a great shopping experience for their customers, putting customers before task every time

• Champion new ways of working within stores through an open mindset and positive attitude

• Complete tasks and processes that deliver ‘best in town’ standards

• Serve and sell across all channels brilliantly well

• Be the voice of our customer to help us continually improve

Key Accountability

• Dress and style mannequins to agreed standard each launch and throughout the season as required

• Deliver seasonal Window implementation

• Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy

• Works alongside C&H colleagues to ensure correct implementation of POS each season

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points

• Skilled to utilise all digital tools and communication channels to do the job

• Share customer and colleague feedback to help us do things better

• Share knowledge and experience with colleagues to support others in building skill and confidence

• Own their own learning & development and proactively access digital learning solutions

• Know the daily sales targets, priorities, promotions & selling opportunities

• Have great product knowledge to sell and recommend our products and services

• Proactively engage with customers to understand their needs and make recommendations

• Understand the store priorities and their part to play

• Complete tasks with pace and in line with SOPs

• Minimise cost and waste through good process practice

• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates,it’s strategy, future and the role they play

• Committed to delivering excellent work fast with great attention to detail

• Open to and acts on feedback, asking for this regularly

• Sets performance objectives for self in conjunction with line manager and in line with business plans

• Takes accountability for planning and managing own work efficiently to ensure objectives are met

• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things

• Effective at communicating their intentions to others; ensures communication is clear and simple

• In control of their own reactions and considers how to share their perspective to create better reaction for team

• Copes well with change and work challenges and recovers quickly from its impact

• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Comprehensive Styling skills which can be applied across instore visual elements and windows

• Strong knowledge of Visual Merchandising principles

• Contributing to store sales and cost control

• Work across the store to get things done right first time within timescales

• Comprehensive knowledge of customer shopping channels

• Good level of product knowledge and services across the store

• Up to date knowledge of the commercial operation and brilliant basics

• Good level of digital capability and use of digital tools and applications

• Understand customer needs and spot selling opportunities

• Adapting to change

Key Relationships and Stakeholders

• Customers

• Colleagues

• Store Leadership

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