Warranty & After Sales Co-Ordinator

Job Description:

The Warranty and After Sales Co-Ordinator is responsible for managing all aspects of warranty operations for agricultural machinery, including tractors, harvesters, and sprayers. This role ensures timely and accurate processing of warranty claims, adherence to manufacturer policies, and delivery of exceptional after-sales service. It requires strong technical knowledge of agricultural equipment, analytical thinking, and effective communication with dealers, service teams, and customers.

Key Responsibilities:

• Oversee the complete warranty lifecycle for agricultural machinery, ensuring efficient and accurate claim processing.
• Evaluate and authorise warranty claims in line with manufacturer and company policies.
• Manage invoicing for whole goods and ensure timely processing.
• Monitor and report on workshop performance through key performance indicators (KPIs).
• Coordinate technical training sessions and apprenticeship programmes for workshop staff.
• Maintain compliance with all warranty procedures and documentation standards.
• Analyse warranty data to identify trends, recurring issues, and opportunities for product or service improvements.
• Serve as the primary point of contact for customer after-sales inquiries, ensuring prompt and professional resolution.
• Keep detailed records of claims, parts usage, and labour hours.
• Generate reports on costs, trends, and operational efficiency.
• Stay updates about new machinery models.

Person Specification:

• 3-5 years experience in similar role
• Interest in agricultural machinery
• Strong written and verbal communication skills
• Strong interpersonal skills to effectively collaborate with both customers and suppliers
• Strong problem-solving skills
• Proficient in Microsoft Suite - Word, Excel etc.