Wastewater Source Control Licensing Analyst

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. 

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. 

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. 

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. 

The Role: 

Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy.

The Customer Strategy and Capability team is responsible for delivering strategic capability across Customer Operations such as Customer First programme, non-domestic and trade effluent customer tariffs and associated policy development. They provide support to customer regulatory engagements with internal and external stakeholders (CRU and EPA). The team will provide support to the wider business on business intelligence reporting, independent revenue assurance audits and controls and data management support. They provide licensing and compliance activities to third parties.

Reporting to the Wastewater Source Control Licensing Lead, the Wastewater Source Control Licensing Analyst is responsible for licensing activities associated with discharges of trade effluent from commercial and industrial non-domestic customers to Uisce Éireann’s wastewater network and processing of authorisations to tanker wastewater to Uisce Éireann’s wastewater treatment plants. They will also contribute to the development of policy, procedures, standards and information & awareness material to support these activities. They shall provide a quality service through establishing and maintaining effective working relationships with internal and external stakeholders. 

Main Duties and Responsibilities:

• Responsible for licensing activities associated with trade effluent discharge to sewer licences/consents and tankered wastewater import authorisations

• Work with key internal and external stakeholders to ensure efficient licensing / authorisation processes

• Build customer relationships and manage customer interactions. Communicate effectively with trade effluent producers, answering and advising on escalated queries 

• Conduct site visits to customer premises as required, draft licences /authorisations following undertaking of technical assessment of applications and consultation with relevant stakeholders 

• Ensure appropriate final licences and authorisations are put in place and reported on in timely manner 

• Act as point of contact for information requests regarding trade effluent and tankered wastewater applications, licences and associated data which may be sought by internal and external stakeholders

• Ensure all licensing activity and risk information is accurately recorded and promptly reported on using the technology systems provided while adhering to relevant reporting timeframes 

• Undertake required regulatory actions such as licence reviews and Section 22 Orders in order to advance Wastewater Source Control objectives 

• Contribute as required to the development of the national wastewater source control plan, policies, strategies and procedures & standards in conjunction with the Wastewater Source Control team 

• Responsible for monitoring and reporting on relevant KPIs over which they have ownership 

• Identify areas for customer education and provide input into wastewater source control guidance documentation 

• Maintain an in-depth knowledge of the application of current legislation, standards, policies and procedures relevant to wastewater source control. Actively seek out guidance from relevant sources in relation to best practices in wastewater source control management 

• Support the implementation and management of strategic initiatives such as the Trade Effluent Charging Framework, National Sampling Programme, Trade Effluent Education, Licensing & Inspection Services (TELIS) programme and other key priority initiatives 

• Develop and maintain networks and strategic alliances, with relevant industry, government and professional bodies, identifying programme development opportunities, innovations and raising the profile of UÉ in being a leader in wastewater management 

• Responsible for carrying out any other duties which the Wastewater Source Control Licensing Lead may reasonably request 

• Adhere to all HSQE plans, policies and procedures 

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business 

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards 

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives 

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation 

• Other duties as required 

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable

•  A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience 

• Ability to manage time effectively, prioritise work streams, report on progress regularly and highlight relevant issues for escalation 

• Proven track record in resolving complex issues, along with the ability to communicate information to others. 

• Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives. 

• Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities. 

• Proven track record in identifying opportunities for process improvements and innovation. 

• Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. 

• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team.

• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements 

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