Wastewater Team Lead (Network, Network Maintenance & Repair

Grade and Salary Grade E (€49,252 - €73,877)

Job Description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water & Wastewater Regional O&M Management sub area is responsible for the regional operational management of water treatment and network assets and the associated delivery of water services through operational, maintenance and repair activities, while managing health and safety. 

The Wastewater Network Operations Team Lead has a remit over a geographical area and is responsible for managing the operation of the wastewater network to deliver a consistent customer service standards and managing routine maintenance activities on the network assets. The Wastewater Network Operations Team Lead will be responsible for leading and managing the performance of a team of wastewater network operators and to provide them with the necessary direction and skills to ensure the operation of the network and ensuring compliance with relevant legislation, whilst operating within budgetary constraints.

The Wastewater Network Maintenance & Repair Team Lead has a remit over a geographical area and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The Network M&R Team Lead will be responsible for leading, supporting and developing a team of Network M&R Operatives and provide them with the necessary direction and skills in order to ensure the provision of maintenance and repair services across the wastewater network. 

Out of hours working will be required and appropriate overtime and standby rates will apply. We are looking to stand up a panel for all current and future vacancies. It is envisioned this panel will remain open for approximately 12 months. 

While it is our intention to have roles streamed either water or wastewater consistently across the country in the future, initially there may be a requirement to work in water and wastewater depending on the requirements of your location.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner.

Uisce Éireann is an equal opportunities employer

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

Wastewater Network Operations Team Lead

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Wastewater Regional O&M Management sub area is responsible for the regional operational management of wastewater treatment and network assets and the associated delivery of water services through operational, maintenance and repair activities, while managing health and safety. 

The Wastewater Network Operations Team Lead has a remit over a geographical area and is responsible for managing the operation of the wastewater network to deliver a consistent customer service standards and managing routine maintenance activities on the network assets. The Wastewater Network Operations Team Lead will be responsible for leading and managing the performance of a team of water network operators and to provide them with the necessary direction and skills to ensure the operation of the network and ensuring compliance with relevant legislation, whilst operating within budgetary constraints.

Main Duties and Responsibilities:

Operational Responsibilities:

• Responsible for leading and managing the performance of a team of network operators across the across the wastewater infrastructure and to provide them with the necessary direction and skills to ensure the provision of services in a geographical area.
• Responsible for managing operational activities on the network infrastructure within a geographical area including control of valve operations, treated water storage, trunk mains, pumping stations distribution networks and their associated fittings are carried out and completed. Raise follow on work requests as required and repair activities across the network infrastructure.
• Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing.
• Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works.
• Ensure responses to SCADA / telemetry alarms are effective and in accordance with standards and procedures to deliver a consistent customer service. Responsible for requesting critical alarm level changes to the Telemetry Services team.
• Responsible for interacting with Network Operations Operators to understand the needs of the network and identify any potential wastewater network operations intervention requests. Responsible for submitting these requests to Water Network & Conservation Planning, providing supplementary information as required.
• Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes.
• Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans.
• Participate in out of hours and standby working as required.

Budget Management: 

• Responsible for the management of costs associated with the Network Operations Team. 
• Co-ordinate the effective and efficient use of budgetary resources, through team meetings, productivity management, utilisation of vehicles, implementation of work tasks and monitoring of wastewater network operations.

Customer Management & Incident Management 

• Manage proactive and reactive activities to deliver consistent customer service. 
• Responsible for the investigation of complaints regarding wastewater services including various internal and external stakeholder engagement.
• Responsible for inputting updates into the Uisce Éireann outage management system.
• Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator.

Health and Safety:

• Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically. 
• Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices.
• Ensure all health and safety and procedures are adhered to including risk assessments (Safe System of Work Plan), use of PPE etc.
• Responsible for ensuring personnel have relevant safety skills, training, and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards.
• Identify hazards and assess risks for Operational areas of responsibility.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request.

Knowledge, Skills, and Experience:

• Secondary education or equivalent work experience 
• Minimum of 3 years direct relevant experience of working in a similar role within network distribution services or network maintenance and repair
• QQI Level 6 Advanced Certificate– Craft or equivalent, in apprenticeship such as: Craft of Pipefitting or Plumbing is desirable. 
• We work better together - Team Leader skills including capability of building a high performing team and of developing people to realise their full potential and achieve results through effective coaching, delegation, and support.
• Effective communication skills, to engage with a broad range of internal stakeholders and front-line employees.
• In depth knowledge of operating the water/wastewater network
• Computing skills i.e., ability to create and interpret spreadsheets and databases.
• An understanding of key network infrastructure (e.g., Control Valves, Pumps etc.) is an advantage.
• An understanding of Trunk Main operations, Network Management, DMA Operability etc is an advantage.
• We keep each other safe - experience / understanding of working within a strong health & safety culture.
• Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points)
• Specialist skills and in depth knowledge in water treatment and/or the maintaining and repairing of water abstraction and treatment assets an advantage. 
• Experience of managing and controlling costs is an advantage.
• Knowledge of managing process compliance an advantage.

Wastewater Network Maintenance & Repair Team Lead

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water & Wastewater Regional O&M Management sub area is responsible for the regional operational management of water treatment and network assets and the associated delivery of water services through operational, maintenance and repair activities, while managing health and safety. 

The Wastewater Network Maintenance & Repair Team Lead has a remit over a geographical area and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The Network M&R Team Lead will be responsible for leading, supporting and developing a team of Network M&R Operatives and provide them with the necessary direction and skills in order to ensure the provision of maintenance and repair services across the wastewater network. 

Main Duties and Responsibilities:

Operational Responsibilities:

• Responsible for leading and managing the performance of a team of network operatives across the across the wastewater infrastructure and to provide them with the necessary direction and skills in order to ensure the provision of services in a geographical area.
• Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans. 
• Responsible for the management and replacement of failed or failing assets e.g. repairs of bursts and leaks, water mains replacements, customer boundary box, valves, hydrants, meters and short pipe lengths.in order to deliver consistent customer service.
• Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing.
• Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works.
• Safeguard the team works in accordance with defined levels of operational competence, hygiene code of practice, health and safety requirements and legislation, QA systems and standard operating procedures using the technology systems provided while ensuring all information is accurately reported and promptly recorded for audit purposes. 
• Responsible for undertaking and reviewing administrative tasks, including the review of timesheets, work orders, H&S records and inventory management using the technology systems provided.
• Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes.
• Responsible for monitoring and reporting KPIs for processes over which they have ownership. 
• Participate in out of hours and standby working as required.

Budget Management: 

• Responsible for the management of costs associated with the Network Maintenance & Repair team. 
• Co-ordinate the effective and efficient use of budgetary resources, through team meetings, productivity management, utilisation of vehicles, implementation of work tasks and monitoring of wastewater network operations.

Customer and Incident Management:

• Manage proactive and reactive activities to deliver consistent customer service. 
• Responsible for the investigation of complaints regarding wastewater services including various internal and external stakeholder engagement.
• Responsible for inputting updates into the Uisce Éireann outage management system.
• Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator.

Health and Safety:

• Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically. 
• Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices.
• Ensure all health and safety and procedures are adhered to including risk assessments (Safe System of Work Plan), use of PPE etc.
• Responsible for ensuring personnel have relevant safety skills, training and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards
• Identify hazards and assess risks for Operational areas of responsibility.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request.

Knowledge, Skills and Experience:

• Secondary education or equivalent work experience 
• Minimum of 3 years direct relevant experience of working in a similar role within water/wastewater network & maintenance repair services
• FETAC level 5 / QQI Level 6 Advanced Certificate or equivalent – Craft in apprenticeship such as: Craft of Mechanical Automation and Maintenance Fitting is desirable. 
• We work better together - Team Leader skills including capability of building a high performing team and of developing people to realise their full potential and achieve results through effective coaching, delegation, and support.
• Effective communication skills, to engage with a broad range of internal stakeholders and front-line employees.
• Computing skills i.e., ability to create and interpret spreadsheets and databases.
• An understanding of key network infrastructure (e.g., Control Valves, Pumps etc.) is an advantage.
• An understanding of Trunk Main operations, Network Management, DMA Operability etc is an advantage.
• We keep each other safe - Experience / understanding of working within a strong health & safety culture.
• Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points)
• Specialist skills and in-depth knowledge in water treatment and/or the maintaining and repairing of water abstraction and treatment assets is an advantage.
• Experience of managing and controlling costs is an advantage.
• Knowledge of managing process compliance is an advantage

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