Water Network Maintenance & Repair Operative

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. 

The Water Network M&R Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the water network infrastructure in a safe manner.

Out of hours working will be required and appropriate overtime rates will apply.

Main Duties and Responsibilities:

• Support planned and reactive maintenance and repair activities across the water network infrastructure in a safe and hygienic manner including repairs of bursts and leaks, water mains and services and associated fittings replacements, water meters and customer boundary box, cleaning of service reservoirs, replacing valves and hydrants, and undertake tests following repairs to pipes and pumps. 
• Maintain and repair non-domestic water meters, including undertaking site investigations and removing and replacing meters, liaising with the Metering Services team as appropriate.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Promptly record and accurately report relevant information in relation to the operation of water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Adhere to all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Operate Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work
• May be required to responsibly operate a 3.5 tonne / 4.2 tonne vehicle. Possible requirement to operate a HGV vactor unit (20 tonne +) from depot to facilitate tankering, if required
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request

Knowledge, Skills and Experience:

• Secondary level education or equivalent work experience 
• Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points). Additional Driving License categories an advantage
• We keep each other safe - experience/understanding of working within a strong health & safety culture
• Previous maintenance experience, such as working in a construction/roadworks environment is an advantage
• Sound knowledge and experience of all skills required for maintenance and repair of the water network preferable
• A basic awareness or understanding of water networks and knowledge of water network processes is an advantage 
• Working knowledge of maintenance and repair of water meters preferable 
• Experience of using IT systems 
• We aim high - strong problem-solving skills
• We Deliver for Customers & Communities - strong customer service skills
• With full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as: working with hazardous chemicals; sewage; confined spaces; lone working; remote working; deep water; animals; vermin; noise; hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments 
• Literacy skills
• Experience working within Water Services and / or other Utilities an advantage

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

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