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Welcome Advisor

Bank of IrelandGalwayFull-timePermanent

What is the opportunity?

This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank Of Ireland. Working as part of a dynamic and encouraging team, you will be a representative for our branch office and support our personal and business customers daily.

In this role, you will:
  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.
  • Use branch techniques to recognise and refer selling opportunities and participate in all sales drives within branch.
  • Handle the flow of customers to ensure their smooth passage through the Branch.
  • Identification and recommendation of appropriate product/service options for customers
  • Handle all basic queries.
What will make you stand out?

You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You possess a curiosity for technology, and are an early adaptor of new technologies.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Our team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

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