Wellness Operations Specialist

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionised entire industries. Apple’s Wellness team directly impacts the employee experience every day by providing care and support through top-notch onsite fitness and wellness services to Apple employees. Weʼre looking for someone who is passionate about delivering high quality and purposeful programs. As a Wellness Operations Specialist, you'll be responsible for oversight of the programs and day-to-day operations of the onsite Wellness and Fitness Centres and project support for Benefits and Wellness programs.

The Wellness Operations Specialist is action-oriented and thrives in a fast-paced environment. They are proactive with a team-oriented collaborative nature to complete deliverables and achieve goals and milestones; works closely with direct management and colleagues to streamline processes, engage in continuous improvements and resolve issues. They are the kind of person that is eager, ready to “roll up their sleeves”, and is willing to do whatever is needed to keep things moving forward. They enjoy building solid working relationships with peers, cross functional teams, and partners.

Responsibilities

• Oversight for the Cork Wellness Centre facility operations.
• You will directly manage and coordinate vendor relationships, specifically with operational contract staff and other vendors, encompassing recruiting, interviewing, onboarding, and scheduling.
• Support Wellness Centre computer systems tracking, setup, and training for new providers.
• Review patient queries, feedback and survey evaluation, track clinic utilisation and feedback for monthly reporting.
• Coordinate daily facility operations with facilities teams and vendors, including routine walk throughs, facility projects, and work order management.
• Liaison between departments and stakeholders.
• Financial management: Collaborate with operations team on operational budget, inventory, and purchases for planning, forecasting, and accruals, monthly spend reconciliation, review and pay invoices, and manage purchase requisitions.
• Support special events, as well as outreach and fitness programs with coordination and implementation.
• Point of contact for Wellness/Fitness offerings questions, inquiries, and feedback from team members.
• Support additional Benefits and Wellness Centre specialties, projects, and initiatives as needed.
• Manage the planning, implementation and activation of the EMEIA Flu program.

Minimum Qualifications

• Proven success and experience with vendor management and excellent customer service record.
• Proven experience leading work streams or projects.
• Strong verbal and written communication skills.
• Manages time efficiently, demonstrates ability to multi-task and adapts swiftly to prioritising and shifting tasks in fast-paced environment.
• Must be comfortable interfacing with all levels of the organisation and working cross-functionally on a variety of projects.
• Skilled in developing and maintaining excellent working relationships with internal teams, customers, and business units.
• Excellent organisation skills, acute attention to detail, ability to handle multiple tasks.
• Extremely responsive and upbeat with eagerness to grow in new areas of development.
• Ability to troubleshoot and familiarity with tools such as work order management platforms, iWork (Numbers, Keynote, Pages), Quip, Box, and MS Office.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in operations, fitness management, wellness administration, or related field.
• Solid customer service, fitness, and facility operational experience; knowledge of ACSM guidelines, and a First Aid/CPR certification is a plus.
• Experience supporting fitness, wellness, hospitality, or member-based operations preferred.
• Resourceful in shifting seamlessly between a variety of programs and work with minimal direction.
• Proven ability to be trustworthy with sensitive and confidential information.
• Must be a self-starter who can function independently and collaboratively.
• Ability to present in front of group and interact with leadership teams.
• High level understanding of Apple’s hardware and software solutions.
• Flexibility to work as required to fulfill business needs.