WFM Planning & Scheduling Analyst

As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.

We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.

We are now looking for new talent to join us as we continue to grow, innovate and deliver.

WFM Planning & Scheduling Analyst – Limerick or Belfast

We are excited to offer a fantastic opportunity for a WFM Planning & Scheduling Analyst, a role which will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco – keeping the customer at the heart of everything we do. 

The role will ensure staffing within the business is optimised and delivered across multiple client campaigns. The successful candidate will be required to work with complex capacity and forecasting models, build engaging schedule patterns to fit customer demand and utilise the WFM experience to manage and report on headcount to the wider business. 

This role requires a candidate who is: 

• Proficient in advanced Excel skill to Advanced level 
• Analytical 
• Self-motivated and results driven 

If you are ready for a challenge, we want to hear from you.

Apply today and discover what your career could look like with Sysco Ireland. 

Key Accountabilities:

• Daily, weekly, monthly, and yearly forecasts for a variety of different business lines and customers 
• Model forecast and headcount scenarios using a variety of techniques including Erlang 
• Project staffing and recruitment requirements 
• Develop effective schedules that consistently meet the needs of the client(s) 
• Schedule offline activities mitigating impacts to operational delivery 
• Review and process schedule change requests. 
• Manage staff holiday balances and bookings. 
• Produce reporting and analysis of key impacts to staffing levels. 
• Work on continuous improvement projects with key stakeholders across the business 

Requirements:

• Contact centre experience is essential 
• Proven analytical planning experience 
• Advanced MS Excel skills 
• Experience of working in a blended, multi-channel operation. 
• Able to deliver complex information in a simplistic manner. 
• Proactive and organised approach to tasks. 
• A self-starter, able to work on own initiative. 
• Knowledge of forecasting techniques is desirable. 

Sysco Ireland Culture

• Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value. 

• Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it. 

• Clear Communication: We communicate clearly and effectively, ensuring our message resonates.

• A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.

The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business. 

Sysco is an equal opportunity employer. 

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