Workflow G Panel

Job Description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviors define how we interact, communicate, and succeed together. These values and behaviors apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

The Workflow Management function within Uisce Éireann is responsible for the efficient bundling and progression of Work Orders for Uisce Éireann, Local Authorities and Services Providers, managing escalated customer complaints, management of transactional activities relating to network operations issues, supporting the development of relationships with key stakeholders, and providing reports and data for activities carried out within the function.

Applications are invited, from suitably skilled and qualified candidates, for consideration for several roles in the department, which may include:

• Network Operations Officer

• Work Initiation & Bundling Officer

• Workflow Progression Officer

• Escalations Officer

Knowledge, Skills and Experience:

• Minimum 1 year of relevant experience working within a complex organization, preferably in the water/utility/regulated industry sector or customer contact/call centre

• Third level qualification in a relevant field or equivalent experience

• Experience in managing large amounts of information/data from multiple sources

• Experience in influencing others using data

• Excellent verbal and written communication skills with an ability to translate technical issues for non-technical audiences

• Experience of using a work management system such as Maximo, GIS and Maximo Scheduler is desirable 

• We work better together - experience of developing cross-functional relationships with the business to accomplish objectives 

• We aim high – experience driving continuous process improvements – identifying opportunities, generating ideas, and recommending and implementing solutions

• We do the right thing - ability to set high standards for self and others

• Experience working in a constantly changing environment 

• Computer literate with experience using Microsoft Office software (Office, Word, Excel, and Outlook), and SharePoint

• Ability to:

- Develop relationships to accomplish team goals 

- Manage own work

• Strong organisation skills with an ability to multitask 

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