Jobs
Sort by: relevance | dateCustomer Care Executive
Role Introduction: Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 16,000 people. Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Customer Care Executive to join our new team. This role will form part of the Commercial team and reports to the Head of Digital. Do you thrive on creating exceptional customer experiences. If so, this is an exciting opportunity to play a pivotal role in leading and inspiring our customer care strategy. You will play a pivotal role in shaping the customer experience strategy and be responsible for ensuring our customers receive exceptional care. The successful candidate will be a confident people person who can take ownership and adopta hands-on approach to their role. Key Responsibilities: Deliver exceptional customer care. · Deliver exceptional service across multiple channels including, Google reviews, email, social, phone, chat and surveys, working across multiple tools and platforms. · Contribute to establishing clear success metrics to track customer satisfaction. Track and analyse customer satisfaction metrics and identify areas for improvement. Shape the future of customer care . · Support the Digital & Partnerships team in the implementation and onboarding of new customer support technology. · Establish best practices and creation of procedures and processes to support a customer obsessed culture. · Support in the selection and implementation of a new customer relationship management platform. · Support the overall digital strategy from concept through to implementation and ongoing continuous improvement. Be the voice of the customer. · Actively participate in analysing customer feedback from surveys, social, Google and other research sources to identify trends and areas for improvement within the Appelgreen experience. · Develop insights reports and recommendations to elevate the customer experience across all touchpoints at Applegreen. The Candidate should have the following: Qualifications, experience & skills: · Minimum of 2 years of experience in a customer focused environment with a proven track record of exceeding expectations in customer care. · Fluency in English with strong communication, written and verbal skills. · Be a self-starter with exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation. · MS Office knowledge essential. Additional key skills & attributes: · A ‘can do’ attitude and a positive solution focused mindset and commitment to continuous improvement. · Resilient, calm under pressure and comfortable dealing with ambiguity. · Sound judgement and objective logical decision-making skills. · A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve. · Proven track record of delivering to tight deadlines. · Ability to execute directly at high quality and pace. · Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen. · Willing to travel ad hoc if required.
Retail Associate
Retail Associate - Drogheda Permanent, Full-Time role (37.5 hours per week) Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets. At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement. What else it involves You will deliver excellent Customer service living our value "We focus on the customer" There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
Kitchen Assistant
Main purpose of the role: Provide efficient and effective support to the chef and other employees in the Kitchen department. The ideal candidate will have/be: A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential Excellent communication skills The ability to work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Complete customer sales/orders as per store procedures Prepare food lines for sale Demonstrate high standards of product knowledge e.g. range/allergens Practice efficient stock management including correct merchandising and rotation of stock in the Kitchen Department.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Facilities Manager
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team. The Facilities Department are responsible for the day-to-day maintenance and management of our properties, assets, and merchandising equipment to ensure that they are maintained to the highest standard and providing an optimal environment for our customers and colleagues. We are seeking a proactive and skilled Facilities Manager to provide support to our FM / Energy team. This role focuses on maintaining and optimizing HVAC, refrigeration, and electrical systems, while ensuring compliance, cost-efficiency, operational excellence across our facilities, and maintaining our ISO 50001 energy management certification. What you'll do Technical Support & System Optimization: Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Supervisor
Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times. The ideal candidate will have/be: 2 years€,, experience in a customer service facing role is desirable Excellent communication skills The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure The ability to organise work, delegate responsibilities and support team members in the store. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace Set the standard for other employees in relation to rotation, merchandising and facing off Assist in the induction, training and development of employees Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.
Trainee Manager
Main purpose of the role: Support the management team in all aspects of the operation of the store while gaining detailed experience in individual departments throughout the store. The ideal candidate will have/be: 1 years€,, experience in the retail industry is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills is desirable Experience with fresh food Excellent communication skills Good delegation skills Highly driven with a strong work ethic Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main Duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Actively participate in all training and development initiatives, and performance assessments Merchandise and present the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines Implement planograms correctly and ensure the correct range is in place in store Gain competence with all aspects of supply procedures €" ordering, delivery procedures, stock rotation and control procedures Manage such departments as are assigned to you Engage with new initiatives and embrace new ways of working.
Chef Supervisor
Unit: South West College, Omagh Campus Hours: 32.5 hrs Salary: £13 We're looking for a motivated and passionate Chef Supervisor who will be the heart of our operation for Northern Ireland on a part time basis, contracted to 32.5 hours per week. You'll join a team that takes a real pride in what they do, in their food, in their brand but most of all pride in their people. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Maintaining a high standard of cleanliness of the kitchen and surrounding areas Ensuring the correct use of all machinery and equipment Assisting with the loading or unloading of deliveries and supply vehicles Representing Northern Ireland and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Essential Criteria: Experience of Kitchen management Strong leadership and communication skills Ability to work under pressure, Knowledge of HACCP Food Safety Knowledge Desirable: A Level 2 in Food Safety Experience with menu planning, Experience with stock control, purchasing, and profit optimisation. Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting. Appointment to this position is subject to satisfactory Access NI clearance. Some of the benefits we offer: Free meals while at work You can share all discounts and offers with your friends and families Additional, seasonal and overtime hours available Career Pathways to support career progression and/or skills development Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, leisure centres, gyms, golf courses and many more Learning & development programs available alongside access to hundreds of online training courses for personal and professional development & growth Flexible Working to support Work Life Balance Additional Leave Purchase scheme to balance home and work life Access to wellness programs to promote mental health and wellbeing of our colleagues Employee Assistance Program to guide and support our employees Exciting internal reward and recognition schemes Regular emails filled with the best discounts and savings available And many more.. At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us. We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
