Public Service jobs in Ireland
Sort by: relevance | dateApprentice Customer Service Advisor
Established in 1931 by The Agnew Family, Agnew became part of the Sytner Group of companies in 2012, the UK’s largest motor retailer, which in turn is owned by the Penske Automotive Group, USA whose shares are listed on NYSE. The business operates 12 dealerships in the areas of Belfast, Newtownabbey and Portadown, representing 7 manufacturer brands (Audi/BMW/MercedesBenz/MINI/Porsche/Volvo/Volkswagen). It also operates Agnew Leasing (Contract Hire & Leasing), TPS (Volkswagen Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site) and Agnew Car Buyer. The group employs around 1100 staff and in 2023 invoiced and delivered over 20,000 combined new and used vehicles, and generated over £600m turnover, in a market that saw new vehicle supply improving from manufacturers. This was amidst continuing challenging trading conditions with pressures on costs and overheads. We are keen to recruit Apprentice Customer Service Advisors for our busy Aftersales departments across the Agnew Group. This is initially a 2 year programme giving a fantastic overview of all aspects of the Service & Parts departments within the dealership. This exciting Apprenticeship opportunity is available in our premium brands including Audi, Mercedes-Benz, BMW and Volkswagen. YOUR SKILL SET: A team player who works well under pressure and has a real passion for customer service. The ability to work within given timescales and the ability to pursue all aspects of administration. Have achieved or be expected to achieve at least grade C in GCSE Maths and English (or equivalent). Demonstrate a passionate interest in or relevant practical experience of motor vehicles. Strong ability in IT. Excellent written and spoken communication skills. The ability to learn and apply new concepts and ideas. A genuine desire to become a competent Diagnostic Technician. Flexible approach to working hours, as shift patterns may be in operation. Key Responsibilities: Administration • Ensure the customer is advised as to the type, range and cost of the repair order, and follow-up any incomplete work or future requirements the vehicle may have for repair or service. • Agree method of payment before work commences and obtain repair order customer signature. • Ensure payment for repairs and servicing of vehicles is collected as per company policy. • Ensure correct procedures are adopted for verification of payment by credit card or charge card. • Ensure all warranty work has been identified, explained and signed for by the customer. • Accurately maintain document control systems. • Ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking the vehicle away without repair. • Constantly review all areas of responsibility and discuss with the Aftersales Manager any ideas that may be made for improvement. • Maintain effective liaison with customers and other members of dealership staff. • Present completed vehicles to the customer, advising of any future requirements and ensuring customer satisfaction with the work carried out. • Advise the Aftersales Manager of all customer problems and any departmental problems. • Ensure courteous use of the telephone, adhering to company and manufacturer policy. • Maintain a high standard of dress and conduct at all times and ensure the reception area is kept clean and tidy at all times. • Ensure that a sufficient number of courtesy / hire vehicles are available for customer use. • Assist with the drive, calculation and communication of any incentives and performance updates. • Proactively complete on-line training and attend on and off-site training courses. • Take an active part in upholding the company’s Health and Safety policy as set out in the conditions of employment and health and safety handbook. • Liaise with customers via the outbound telephone calls with progress updates and additional authority calls when required. • To undertake other duties as may be reasonably required and identified by the company. Customer Service and Satisfaction • Ensure the department’s presentation is maintained to the highest standard in line with company/manufacturers policies. • Provide customer estimates according to company policy on schedules, times and pricing. • Proactively support and develop the use of current Health Check and customer media footage systems (Citnow). Profitability / Cost Control • Ensure customer awareness of all products and services available. • Provide information and / or advice on additional products, services and repair work in a professional manner. • Implement Company and manufacturer service promotions. • Develop personal knowledge and experience in order to improve, profitability, customer satisfaction and efficiency. • Ensure accurate invoicing and job costing. • Present invoices for payment to the customer providing an explanation of charges where required and making sure that the correct methods of payment are used. • Complete repair orders and inform customers of additional repairs needed including prices and delivery dates. Obtain written confirmation before ordering major units and obtain suitable deposits. • Ensure all cash sales are charged and money collected on completion of work. • Document all warranty, goodwill work as per manufacturers’ requirements and dealership policy, and ensure all repair orders are correctly completed to ensure customer’s claims are processed fairly and in a timely manner to maintain the image of the franchise.
Apprentice Parts Advisor
Key Responsibilities: The following responsibilities are core to the effective performance of all Parts Advisors. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. Training:Initially In-House / College training will be given and later manufacturers training as required. After successful training candidates will be able to: Customer Service and Satisfaction Welcome visiting customers and identify their needs with them. Identify the exact details of the goods required, obtaining vehicle details as appropriate. Retrieve the correct part, if in stock, or offer to order the part for the customer. Be aware of and apply appropriately, any centre discounting policies using any allowable discretion. Invoice the part to the customer and take payment as appropriate. If the customer is an account customer identify an order number and send to the Accounts Department for billing. Maintain and update front counter displays and promotions. Well in advance of service and repair bookings, retrieve job card and identify if parts need re-ordered. One day before each job, requisition necessary stock and allocate to the vehicle.If required, assemble the complete order for the servicing staff. If required, deliver parts to the service staff and source or place orders for additional parts required. Where required, contact customers to let them know of special offers and promotions. Stock Administration Place orders in response to customer demand over and above PNS where specific situations require it. In specific circumstances where authorised, source parts with other centres on interdealer arrangement and organise collection. Check PNS deliveries against stock orders and where necessary records discrepancies in the Parts System. Locate parts to the appropriate bin location, ensuring that trade deliveries are placed in the goods outwards or appropriate designated area. Other Administration File information on parts and accessories. Deal with parts no longer required for any reason, issuing credit notes and administering handling charges as necessary. Annual Stock Control Ensure all workshop and retail parts are in their correct locations. Ensure that all incoming stock is located properly. Check off physical stock present. Report stock damages or losses to the Parts Manager. Re-site duplicated stock. Health & Safety Take an active part in upholding the Company’s Health and Safety Policy as set out in the Company Handbook.
Apprentice Bodyshop Technician
We are keen to recruit Bodyshop Apprentices for our busy Repair Centre and Preparation Centre in Belfast We have opportunities in both Boucher Crescent and Titanic Quarter, Belfast. Hours of work are Monday to Friday 08.30 to 17.00. Opportunities are available across 3 Skilled Trades: YOUR SKILL SET: To be considered for this role, applicants must be able to demonstrate how they meet the following criteria: We will develop you into a highly skilled technician using equipment and experience available within both our sites, in partnership with the training academy and manufacturer supported programmes. If you are keen to earn whilst you learn a new skilled trade, then please click the Apply button.
Apprentice Technician
Job summary We are keen to recruit Apprentice Motor Vehicle Technicians for our busy workshops across the Agnew Group. This exciting Apprenticeship opportunity is available in our premium brands including Audi, Mercedes-Benz, BMW, Volvo, Mini, Porsche and Volkswagen. We have opportunities in Belfast, Mallusk and Portadown. Hours of work are Monday to Friday 8.30 am to 5.00 pm The program is run in partnership with various training providers. As an Apprentice Motor Vehicle Technician you will be involved in all aspects of maintenance and repair, from routine servicing to the complete component overhaul of vehicle systems. Over three years, our Apprentice vehicle technicians learn through on-the-job training in our own workshops and classroom training. Main duties for this role may include the following; Have achieved or be expected to achieve at least grade C in GCSE Maths and English (or equivalent). Demonstrate a passionate interest in or relevant practical experience of motor vehicles. Strong ability in IT. Excellent written and spoken communication skills. The ability to learn and apply new concepts and ideas. A genuine desire to become a competent Diagnostic Technician. Flexible approach to working hours, as shift patterns may be in operation.
