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Sort by: relevance | dateClerical Officer (Grade III)
Introduction Established by the Minister for Health and Children in April 2000, the Pre-Hospital Emergency Care Council (“PHECC”) is an independent statutory body with responsibility for standards, education and training in the field of pre-hospital emergency care in Ireland. PHECC’s mission is to protect the public by specifying, reviewing, maintaining and monitoring standards of excellence for the delivery of quality pre-hospital emergency care. The functions of the Council are set out in the PHECC Establishment Orders (S.I. No. 109/2000). Further information about PHECC, including publications and key documents, is available at www.phecc.ie. PHECC has a WTE compliment of 23 staff and anannual budget of €3.7M. The Role The Clerical Officer reports directly to the Accreditation Manager and is responsible for providing general administration/clerical support to the Accreditation department, including document management, and dealing with emails with attention to maintaining high quality records. Duration The appointment will be a Specified Purpose Contract of Employment with the Pre-Hospital Emergency Care Council. Principal Duties and Responsibilities of the Role (include but are not limited to the following): • Support line manager and colleagues. • Support operational aspects of new applications from potential CPG service providers. • Support process of reviewing licensing renewal submissions from CPG service providers. • Support GVF and QRF programme as required. • Support Quality and Safety Committee as required. • Communicate and deal with PHECC recognised and approved organisations. • Complete training as required i.e. compliance with GDPR. • Provide occasional reception cover. • To undertake any other duties as directed by the Accreditation Manager. The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This job description will be subject to review in the light of changing circumstances. It is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work. The officer may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time. Person Specification Qualifications • Leaving Certificate required. • Proficient in all Microsoft applications (Word, Excel, Outlook etc) with a particular focus on strong Microsoft Excel knowledge. • Proficiency in Sharepoint and all other relevant IT platforms. • Experience of dealing with a high volume of administrative tasks. Experience • Minimum 1 to 3 years’ experience in a similar role Core Competencies • Excellent attention to detail. • Competent administration skills. • Strong organisation skills. • Highly organised individual. • A strong team player. • Delivering required information in a timely manner. • Adapts tone and pace of communications to reflect the needs of the individual and/or situation. • Adopts a range of communication techniques as appropriate to explain complex information. • A strong focus on Customer Service in the business. • Appreciation for the demands of a regulated environment. Health and Character Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position will be required to complete a health and character declaration. References will be sought. Eligibility to Compete and Certain Restrictions on Eligibility Candidates should note that eligibility to compete is open to citizens of the European Economic Area (EEA). The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. To qualify candidates must be citizens of the EEA by the date of any job offer. Department of Environment, Community & Local Government (Circular Letter LG(P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Principal Conditions of Service General The appointment is on a specified purpose contract. Probation Period The successful applicant must undergo a period of 6 months’ probation subject to the rules of the public sector. Location Your initial assignment is to the Council’s Offices on the 2nd Floor, Beech House, Millennium Park, Osberstown, Naas, Co. Kildare. W91 TK7N. You may be required to work in other locations within PHECC to meet service requirements. You may be required to travel in the performance of your duties. Expenses which are necessarily incurred in the performance of your duties will be reimbursed in accordance with the approved public service arrangements. PHECC intends to move to a hybrid working from home arrangement, which the successful candidate can apply to join. Salary Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. New entrants to the public sector will start on point 1. For existing public sector applicants the start point will be dependent on previous public sector experience. The Grade III Standard Salary scale (August 2025) will apply to this position as follows: 31,118 - 32,868 - 33,299 - 34,173 - 35,451 - 36,730 - 38,010 - 38,941 - 39,992 - 41,213 - 42,078 - 43,287 44,508 - 46,798 - 48,427 LSI
Office Administrator – Clerical Officer
Summary: Water Safety Ireland, (WSI), is currently seeking an organised individual with strong attention to detail to join the finance and office team. This role supports WSI’s mission to promote water safety by assisting in the management of the physical office and assets. While reporting to the Senior Office Administrator, the Clerical Officer (“CO”) will also be called upon to administer projects, and assist other team members and Council members from time to time. This role requires the CO to work independently and proactively, demonstrating initiative, ownership and commitment to seeing tasks through to completion. Grade: Clerical Officer Starting Salary: The annual salary scale for this position is as follows: CLERICAL OFFICER STANDARD SCALE - PPC €31,105 €32,845 €33,288 €34,150 €35,423 €36,694 €37,964 €38,889 €39,939 €41,156 €42,013 €43,219 €44,417 €46,286 €47,755¹ €48,429² ¹After 3 years satisfactory service at the maximum ²After 6 years satisfactory service at the maximum Please Note: Entry will be at the minimum of the scale and increments may be awarded subject to satisfactory performance and to changes in the terms and conditions relating to salary increments in the Civil/Public Service generally. The rate of remuneration may be adjusted from time to time in line with Government pay policy. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). Pension: Public Service Pension Scheme Employing Authority: Water Safety Ireland Office Location: Water Safety Ireland, The Long Walk, Galway City, Galway, H91F602 Working Hours: 35 hours per week Blended / Agile / Remote Working: Blended: While based in Galway, this is a hybrid role that also involves some travel. Please note that WSI has a Hybrid Working Policy that allows you to apply to work from home up to three days and in the office for a minimum of 2 days a week. Training will be in the office for the first week, and then as required. Annual Leave: 22 days. This allowance is subject to the usual conditions regarding the granting of annual leave, is based on a five-day week and is exclusive of the usual public holidays. Tenure: This is a permanent role. The first year will serve as a probationary period, during which the appointee’s performance and suitability for the role will be formally assessed. If, during this time, it becomes evident that the role is not a good fit, the contract may be concluded early. At the end of the probationary period, and subject to satisfactory performance, the role may be transitioned to one of indefinite duration. Other Benefits: · Professional development and supported learning opportunities · Employee wellbeing initiatives · Team development events 1. Background Water Safety Ireland (WSI) is the statutory, voluntary body and registered charity established to promote water safety and reduce drownings in Ireland. We are celebrating 80 years of service in 2025. Our most recent statutory instrument, which establishes the current organizational structure, can be found here: https://www.irishstatutebook.ie/eli/2019/si/56/made/en/print . Water Safety Ireland is seeking a dedicated and enthusiastic Office Administrator to join our team in the Head Office in Galway. As the Office Administrator, you will play a pivotal role in achieving WSI’s mission to promote water safety by providing crucial administrative support to ensure daily operations run smoothly. This role will report to the Senior Office Administrator. 2. Water Safety Ireland 2.1 Mission, Vision, Values Our focus is on public awareness and education. Tragically, an average of 116 people still drown in Ireland every year. We strive to reduce these fatalities by changing attitudes and behaviours so that our aquatic environments can be enjoyed by all with confidence and safety. We are striving to change attitudes using three key areas of focus: Education, Promotion and Partnerships. Our vision is: “A water loving people where safety is second nature” The values of Water Safety Ireland reflect those of public service in Ireland, underpinned by our mission. · We uphold the highest standards of honesty, ethics, and integrity; we are impartial in the performance of our duties and maintain high standards of service in all our dealings with the public. · We take initiative and ownership of our projects and actions. · We appreciate the value of teamwork; we appreciate that we are being depended on and that we can depend on our colleagues. · We consistently strive to perform at a high level; we are personally accountable to delivering on our commitments, even when no one is watching. · We have respect for all people; we give due regard to the beliefs of our colleagues. · We work together in a spirit of cooperation, understanding and mutual respect. 2.2 Objectives The 2023-2027 Strategic Development Plan can be found here: https://watersafety.ie/wp-content/uploads/2023/03/WSI-Strategic-Development-Plan-2023-2027.pdf 2.3 Stakeholders Water Safety Ireland falls under the aegis of the Department of Rural and Community Development and the Gaeltacht (“DRCDG”) and all of our actions are on behalf of the Minister of the DRCDG. Primary Stakeholders are: · Paid staff: Including this role, by the end of 2025, WSI will have 22 paid staff in total. · Council: The Water Safety Ireland Council is the non-executive board of directors for the organisation. This 13-member board is appointed by the Minister of the DRCDG and oversees the execution of the strategic development plan. · Water Safety Area Committees: Ireland has been sectioned into thirty Water Safety Area Committees, generally aligned with county boundaries. In addition, separate committees have been established within the Defence Forces and An Garda Síochána. Each Water Safety Area Committee works with local aquatic facilities, relevant local authorities, and a variety of stakeholders to promote and implement water safety activities within their area. · Our Members: Water Safety Ireland members deliver vital training in swimming, lifesaving, basic life support, and rescue skills, while also promoting water safety awareness within local communities. 3. Principal Duties (Please note this list is not exhaustive nor restrictive) · Database Administration: maintenance of multiple databases with a focus on data integrity, including data entry and systematic cleanup of inaccurate or duplicate records · Ownership of Course Registration process · Administration of Franchisee membership process · General Administration, to include, but not limited to, liaising with external stakeholders to ensure certificates, orders and membership requests are fulfilled in a timely manner · Support the Garda Vetting Liaison team with Garda Vetting applications on an ad hoc basis · Monitor WSI’s public phone number during business hours and ensure queries are dealt with promptly, directing queries to relevant parties where required Garda Vetting and References The successful candidate may be subject to Garda Vetting Procedures in line with the provisions of the National Vetting Bureau (Children & Vulnerable Persons) Act 2012 to 2016 as appropriate in advance of appointment. The appointment of any successful candidate will be subject to receipt of references which are satisfactory. Please also refer to the Clerical Officer Competencies in Appendix 1 of this booklet 5. Eligibility to compete and certain restrictions on eligibility 5.1 Eligible Candidates must be: i. A citizen of the European Economic Area. The EEA (European Economic Area) consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU (European Union) and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State because of family reunification and has a stamp 4 visa; or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Candidates who are not citizens of the aforementioned countries must have the necessary permissions to work in Ireland. 5.2 Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior to employment by any Public Service body. 5.3 Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees under that Scheme are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. 5.4 Department of Education and Skills Early Retirement Scheme for Teachers Circular It is a condition of the Early Retirement Scheme that with the exception of the situations set out in paragraphs 10.2 and 10.3 of the relevant circular documentation, and with those exceptions only, if a teacher accepts early retirement under Strands 1, 2 or 3 of this scheme and is subsequently employed in any capacity in any area of the public sector, payment of pension to that person under the scheme will immediately cease. Pension payments will, however, be resumed on the ceasing of such employment or on the person's 60th birthday, whichever is the later, but on resumption, the pension will be based on the person's actual reckonable service as a teacher (i.e., the added years previously granted will not be considered in the calculation of the pension payment). 5.5 Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1st November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for re- employment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of either of these schemes are not eligible to compete in this competition. 5.6 Department of Environment, Community & Local Government The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). 5.7 Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. It is the responsibility of former public or civil servant candidates to ensure their eligibility to apply. Potential candidates who participated in a voluntary severance/redundancy or early retirement programs, received a redundancy payment or are in receipt of a public sector pension, should familiarise themselves with their individual conditions pertaining to public sector re-employment and declare same if applying. 6 Principal Conditions of Service 6.1 Salary Entry will be at the minimum of the scale and increments may be awarded subject to satisfactory performance and to changes in the terms and conditions relating to salary increments in the Civil/Public Service generally. The rate of remuneration may be adjusted from time to time in line with Government pay policy. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). The annual salary scale for this position is as follows: CLERICAL OFFICER STANDARD SCALE - PPC €31,105 €32,845 €33,288 €34,150 €35,423 €36,694 €37,964 €38,889 €39,939 €41,156 €42,013 €43,219 €44,417 €46,286 €47,755¹ €48,429² ¹After 3 years satisfactory service at the maximum ²After 6 years satisfactory service at the maximum A different rate will apply where the appointee is a civil or public servant recruited before 6 April 1995 and who is not required to make a Personal Pension Contribution. Other pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant. Subject to satisfactory performance, increments may be payable in line with the current Government Policy. Successful candidates will agree to repay any overpayment of salary, allowances, or expenses in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners. 6.2 Annual Leave The annual leave allowance for the position of Clerical Officer is 22 days. This allowance is subject to the usual conditions regarding the granting of annual leave in the Civil or Public Service, is based on a five-day week and is exclusive of the usual public holidays. 6.3 Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 35 hours net per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties, subject to the limits set in the working time regulations. Should additional hours be required, time in lieu procedures will apply. 6.4 Place of Work The Galway office will be your designated place of work. You may be asked to travel to another location from time to time to meet the needs of the organisation and the head office itself could relocate during the contract to facilitate business needs. When absent from home and office on duty, appropriate travelling expenses and subsistence allowances will be paid subject to the normal Civil or Public Service regulations. 6.5 Tenure and Position The position of Office Administrator - Clerical Officer Level is a role of indefinite duration, subject to a probationary period. The first year will serve as a probationary period, during which the appointee’s performance and suitability for the role will be formally assessed. If, during this time, it becomes evident that the role is not a good fit, the contract may be concluded early. Upon successful completion of this probation period, the appointee will continue under the terms of the remaining contract. The probationary period will be for a period of 12 months. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During your probationary period, your performance will be subject to review by your supervisor(s) to determine whether you: (i) Have performed in a satisfactory manner, (ii) Have been satisfactory in general conduct, and (iii) Are suitable from the point of view of health with regard to sick leave.
Production Operative
Job Overview The successful candidate will join our team in manufacturing veterinary products whilst complying with all aspects of Quality, Environmental, Health and Safety procedures. The position includes carrying activities to Good Manufacturing Practice, using techniques and equipment and following departmental written procedures in addition to the completion of documentation. Main Activities/Tasks Contact: recruitment@norbrook.co.uk Norbrook Laboratories Limited employs a workforce with members of all sections of the community and is committed to appointing people purely on the basis of merit. In accordance with our equal opportunities policy, we would particularly like to welcome applicants from the Protestant Community
Senior Financial Accountant
BROTHERS OF CHARITY SERVICES IRELAND – SOUTHERN REGION The Brothers of Charity Services Ireland – Southern Region is a major voluntary organisation, which provides age related residential, educational and day services for people with intellectual disabilities, autism and communication disorders throughout the Cork and Kerry area. Applications are invited for the following post SENIOR FINANCIAL ACCOUNTANT REF: 60/2025 Permanent Full-Time (35 hours per week) Cork Services The Role The person appointed will be a member of the Finance team providing effective accounting support to the Head of Finance and to all stakeholders as required. The person appointed will be required to line manage a number of colleagues within the finance team and should have the ability to contribute positively to the ongoing development of colleagues within the finance team. The person appointed to the post will be required to take an active part in ensuring that the day-to-day operations of the Service reflect the ethos and vision of the Brothers of Charity Services and that all co-workers are meeting the needs of the service users therein. The post holder will have the following qualifications, experience, skills and abilities: - The Candidate: Professional Qualifications, Experience etc. Eligible applicants will be those on the closing date for the competition: Must have obtained a Level 7 or Level 8 qualification in Accounting or Business and be a member of an approved accountancy body (e.g. ACA, ACCA, CIMA, CPA) Must have a minimum of three years’ relevant experience Must have excellent skills in the use of MS Excel and be highly competent in Microsoft packages and accounting software Must have excellent numeracy, analytical, communication and organisational skills Have an appreciation of the needs and rights of people with intellectual disabilities Possession of a “B” class clean Irish Driving Licence which qualifies you to drive on Irish roads is essential Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants recruited between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants recruited since 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. 3. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Candidates for and any person holding the office must be of good character. Salary Scale: (Admin Grade VII) - €60,013 - €78,015 including 2 LSI’s (1/8/25 DOH Consolidated Scales) Reporting to: Head of Finance Informal Enquiries to: Pat Keaveney, Acting Nationa Head of Finance, Tel: +353 87 4405825 or Triona Carroll, Acting Head of Finance, Tel: +353 87 4085060, e-mail triona.carroll@bocsi.ie The closing date for receipt of all applications is: Sunday 7th December 2025 Interviews scheduled for Friday 19th December 2025 A panel may be formed from this competition from which future vacancies may be filled Applications should be made online using the ‘Apply’ Link Below The Brothers of Charity Services Ireland – Southern Region is an equal opportunities employer INDS
Production Operative
Role Type: Full time Permanent Shift : 2 cycle shift, No weekends Wk1 4 x 9.5 hour day shift (6:00am to 3:30pm) Wk2 3 x 12.5 hour Night shift (6:00pm to 6:30am) Job Overview: Managing or performing work associated with converting raw materials and components into finished goods including: General production manufacturing work. Assembling finished components or parts into finished products. Setting up and operating machine tools to convert materials into parts, sub-assemblies, and assemblies. Surface finishing of parts, components, and assembled items including washing/painting/plating/anti-corrosion coating, hardening, polishing/engraving/etching, etc. Packaging materials or finished goods into containers for the purpose of protection, display, and handling Responsibilities: At the support intermediate level, this role performs a variety of routine and moderately complex tasks with increasing independence. The individual applies established job knowledge and skills to complete assigned work efficiently, recognizing the broader impact on co-workers and other departments. Responsibilities may include responding to information requests, researching basic issues, and resolving routine problems using defined procedures and judgment. This role communicates detailed and accurate information clearly to both internal and external contacts, ensuring understanding and follow-through. While most work is guided by standard processes and procedures, there is some latitude to exercise judgment in handling non-routine tasks. Work is performed with moderate supervision, with the expectation that the individual will seek guidance as needed and continue building technical and functional proficiency. Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive. Experience Required: This level requires prior experience performing similar routine tasks, with a demonstrated ability to work independently on standard assignments. Individuals are expected to have a solid understanding of functional procedures and show initiative in resolving basic problems. Typically, they have 1–2 years of relevant experience and are comfortable working with moderate supervision while applying growing judgment. Minimum Requirements:
Leakage Detection Operative
Grade and Salary Grade G (€30,917-€46,375)* The Role The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Water O&M Management functional area is responsible for the national delivery of water operational services through the operation, inspection, maintenance & repair of the water treatment and network assets. The Leakage Detection sub-area is responsible for leakage detection supported by the Water Leakage Analysis and Water Conservation & Network Planning teams within the Asset Management function. The fix element of Leakage will be undertaken by internal resources in the Water Network M&R team and supplemented by third party / contractors as required. Reporting to the Leakage Detection Team Lead, the Leakage Detection Operative is responsible for monitoring Uisce Éireann pipe infrastructure using specialised equipment to measure water pressure and flow, detecting leaks in the network, and escalating these to the Team Lead. Night time working may be required in line with operational requirements in addition to out of hours working as required. Main Duties and Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Leakage Detection Team Lead
Grade and Salary Grade E (€49,252 - €73,877) We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance, and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Operational Area Water Conservation Lead, the Leakage Detection Team Lead will have a sub-regional remit and is responsible for overseeing the monitoring and control of leakage activity within their sub-region. The Leakage Detection Team Lead will be responsible for leading and managing the performance of the Leakage Detection teams and where required Leakage Fix teams and to provide them with the necessary direction and skills to undertake unaccounted for water (UFW) reduction activities within the water network system in order to deliver Uisce Éireann’s targets in relation to Water Conservation / Leakage Management. Nighttime working may be required in line with operational requirements in addition to out of hours and standby working as required. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Leakage Detection Operative
Grade and Salary Grade G €30,917 - €46,375 per year We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Water O&M Management functional area is responsible for the national delivery of water operational services through the operation, inspection, maintenance & repair of the water treatment and network assets. The Leakage Detection sub-area is responsible for leakage detection supported by the Water Leakage Analysis and Water Conservation & Network Planning teams within the Asset Management function. The fix element of Leakage will be undertaken by internal resources in the Water Network M&R team and supplemented by third party / contractors as required. Reporting to the Leakage Detection Team Lead, the Leakage Detection Operative is responsible for monitoring Uisce Éireann pipe infrastructure using specialised equipment to measure water pressure and flow, detecting leaks in the network, and escalating these to the Team Lead. A panel will be put in place for vacancies that arise in the next 12 months. Night time working may be required in line with operational requirements in addition to working overtime as required. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Complaints, Case Management and High Profile Escalations Coordinator
Grade and Salary Grade F (€40,438 -€60,657)* We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Éireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the Complaints, Case Management and High Profile Escalations Lead, the Complaints, Case Management and High Profile Escalations Coordinator will support the management of aspects of customer service for UÉ including customer case management, complaints management and customer administration. Main Duties and Responsibilities: • Support the implementation of KPIs to ensure quality and consistent performance of the Customer service team (e.g., complaints resolution target of >80%) • Support the team track performance levels regarding all Escalations, Complaints, FOI and HP Complaints for non-domestic and domestic customers • Support the management of the end-to-end customer complaints capability within Uisce Éireann, including the processes around complaint classification and escalation • Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores • Support the management of the Customer Experience team to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. • Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolutions • Participate in rollout of new/refined processes and training material • Support the delivery of CRU and other regulatory requirements in relation to complaints, escalations and FOI. • Support the management contact quality programme and conduct regular voice of the customer sessions with front line advisors • Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility groupSupport the on call rota if required. General Duties and Responsibilities • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • Min 1 year relevant Experience in a similar role in the water, utilities or similar industries is desirable • Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team • Proven effective time management skills with the ability to prioritise and remain focused • Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others • Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner • Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook • Ability to set up ongoing processes and procedures to collect and review information • Proven experience in demonstrating respect and professionalism in work and complying with organisational policies • Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary • Proactively identifying new areas of learning and using newly gained knowledge and skills on the job • Track record in completing tasks with guidance to support customers and/or communities • Striving for quality and ensuring consistent high standards of work • Experience in following safety rules, contributing to a safe working environment CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Office Administrator/Receptionist
General Summary: Job Overview Qualcomm is seeking an Office Administrator for its Administration team based in Cork, Ireland. The candidate will be required to work onsite carrying out several responsibilities within the team and supporting the requirements of both site leadership and employees. This role is crucial in supporting employees and ensuring the smooth operational running of the office. This is an onsite 5 days a week position. Job Responsibilities Include (but not limited to): Minimum Qualifications: • Bachelor's degree.ORAssociate's degree and 2+ years of Office Administration or related work experience.ORHigh School Diploma or equivalent and 4+ years of Office Administration or related work experience.
