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Customer Experience Specialist

TeleflexAthlone, County Westmeath

Position Summary The Customer Experience (CX) Specialist will help drive a customer-first culture across the EMEA region by supporting key CX initiatives and programs that enhance the customer journey. This role will contribute to high-impact projects such as SMILES, CARE, and CX Week, and help deliver internal communications that engage and inspire employees around CX priorities. In collaboration with cross-functional teams, the CX Specialist will support the execution of the EMEA Relationship Survey, contribute to data-driven customer insights, and assist in the continuous improvement of the Teleflex eCommerce platform to ensure a seamless user experience. By promoting CX best practices and fostering internal collaboration, the CX Specialist will serve as a passionate advocate for customer satisfaction and loyalty, helping to deliver meaningful business value through every customer interaction. This position will report to the Director, Customer Experience, EMEA. Principal Responsibilities Customer Experience: • Support CX leadership in delivering initiatives and projects that drive growth and improve customer loyalty, as measured by metrics like Net Promoter Score (NPS) and Customer effort score (CES). • Support the rollout of key programs (e.g. Champions, SMILES, CARE, CX Week) that promote a customer-first mindset across EMEA. • Contribute to CX communication that engages and inspires employees to deliver exceptional customer experiences. • Act as a CX advocate by sharing best practises and fostering collaboration across teams. myTeleflex: • Support the daily management and continuous improvement of the storefronts to ensure a smooth and consistent UX. • Collaborate with the web developers to test updates, troubleshoot issues, and manage integrations or enhancements • Propose and help implement UX improvements across the platform. • Develop and maintain internal documentation, training materials, and onboarding support for new users of the system. EMEA Listening Platform –Relationship Survey: • Contribute to the design, development, and rollout of the EMEA relationship survey, ensuring timely execution and cross-functional alignment. • Collaborate on customer database cleaning and validation to ensure data accuracy for survey distribution and other listening efforts. • Coordinate internal and external communications for survey promotion and follow-up in partnership with Marketing, Sales and Communication. • Support the feedback loop by tracking follow-up actions, helping teams respond to insights and improve customer experience. • Monitor survey participation and flag issues or improvement opportunities to increase engagement and data quality. • Assist in analysing and presenting customer feedback to drive actionable insights. Education / Experience Requirements • Bachelor’s Degree • 2+ years’ experience in Customer Service, Marketing or eCommerce, (preferably in Medical Device or B2B sector). • Adaptability and Resilience: comfortable working in fast-evolving, ambiguous environment with shifting priorities. Able to take initiative, plan effectively, and execute with flexibility. • Customer-Centric Mindset: Passionate about improving customer experiences and empowering people to work more easily and efficiently. • Creative Problem-Solving: Proactive in identifying opportunities, resolving challenges, and bringing forward innovative, practical solutions. • Stakeholder engagement: able to collaborate across functions and engage with diverse stakeholders to understand their needs and translate them into actionable insights. • Curiosity and learning agility: eager to explore new tools, platforms, and technologies. Open to questioning own assumptions and continuously improving. • Organizational excellence: demonstrates exceptional attention to detail, time management, and organizational skills. • Technical fluency: advanced in Microsoft excel and other Microsoft 365 applications; comfortable navigating basic web and digital tools. • ERP Knowledge: experience with ERP systems (SAP ECC preferred) for referencing information and extracting data is a plus. Specialized Skills / Other Requirements • Customer Centric Mindset: Always act with the customer in mind, striving to understand and exceed expectations • Authentic & Sincere: Communicate openly and genuinely, trust through honesty and integrity • Collaborative and appreciative: work well with others, valuing diverse perspectives and recognizing contributions • Supportive and dependable: be a reliable team player, ready to help and follow through on commitments • Adaptable & Open to Change: embrace new ideas and adjust quickly to evolving priorities • Accountable & Proactive: take ownership of your work, follow through on responsibilities, and drive results

3 days agoFull-time

Customer Service Representative

MeissnerCastlebar, County Mayo

Summary Do you love the idea of working with a passionate and professional customer service team in an environment dedicated to having a positive impact on the human condition? The Customer Service Representative will be responsible for providing customer service support to European customers as part of the operations in our manufacturing facility located in Castlebar, Ireland. This position will need to work closely with the manufacturing operations to handle order processing matters, deal with general inquiries from European customers, and provide support as required to Supply Chain Operations and other relevant departments within the organization. Essential Duties and Responsibilities Duties and responsibilities include the following. Other duties may be assigned. Physical Demands Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom. As a result, the successful candidate must be a nonsmoker. Meissner Filtration Products is Proud to be an Equal Opportunity Employer.

3 days agoFull-time

Retail Assistant Manager

DV8 FashionTralee, County Kerry

With nearly 60 stores across Northern Ireland, Republic of Ireland & Scotland and 30 years of presence and expertise in the fashion industry, DV8 Fashion is one of the most recognised fashion names on the High Street bringing you top brands, exclusive lines and new trends. We pride ourselves in innovation and creativity and love to showcase this in everything that we do. We have a truly global presence, offering our brands online giving you 24/7 access to top fashion, shipping to most parts of the world!  DV8 journey began in 1994, as a local family business we have now expanded massively and have big ambitions for the future. People are at the heart of what we do and play a key part in our continuous expansion, we are always looking for best talent, creativity and innovative mindsets to join DV8.  About You We are on the lookout for a full-time  Store Assistant Manager  to join our DV8  Tralee  store. You have to be passionate about our customers, people and products. Your approach should inspire others, creating a great working atmosphere and team spirit. Ideally, the successful candidate should have experience gained in a retail background, but we will consider other relevant experience too! You should also be a great communicator and stay calm and approachable even under pressure. About the Role First and foremost, the priority in our stores is the safety of our team and our customers. All team members must work safely, according to our guidelines at all times. To be a  successful  Assistant Store Manager at our DV8 store you will: · Support the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed · Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of our operations · Demonstrate a hands-on approach for all operational and commercial activities · Be responsible for security of the store by following procedures and keyholding, ensuring others follow the procedures too Some of DV8 Benefits · Career development opportunities · Training · Competitive remuneration · Very generous staff discount · Early access to exclusive and new lines CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-timePermanent

Sales Assistant

JYSKAshbourne, County Meath

Are you excited about sales? And do you want to provide JYSK in the UK best customer service together with your team? Do you like variation and a fast-paced environment? 💪 Then you can be the Sales Assistant we are looking for! 🙋 WHAT WE OFFER YOU You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-time

Sales Assistant

JYSKClonmel, County Tipperary

Are you excited about sales? And do you want to provide JYSK in the UK best customer service together with your team? Do you like variation and a fast-paced environment? 💪 Then you can be the Sales Assistant we are looking for! 🙋 WHAT WE OFFER YOU You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-time

Warehouse Operatives

Lir ChocolatesNavan, County Meath€13.90 per hour

We're currently hiring for two Warehouse Operative positions at Lir Chocolates!  We have opportunities available on both our  weekday  and  weekend shifts. Position type: Full-Time, Temporary,  Weekday Hours: 40 hours Shift Pattern: Monday - Friday, 08:00 - 16:30 Pay range: €13.90/hour  Breaks: 30 minutes paid, 30 minutes unpaid Position type: Full-Time, Temporary,  Weekend Hours: 36 hours Shift Pattern: Friday, Saturday & Sunday Pay range: €13.90/hour  Breaks: 30 minutes paid, 30 minutes unpaid Responsibilities

4 days agoFull-time

General Operative

EtexCahir, County Tipperary€14 per hour

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a General Operative in Cahir!  Hourly Rate: €14.00 42.5 hours/week; Monday – Friday shift  What you’ll do:

4 days agoFull-time

Manufacturing Associate

StrykerCarrigtwohill, County Cork

Provides manufacturing, product and process co-ordination support to the manufacturing line. In addition, coordinates and evaluates production training and trains trainers. What you will do:

4 days agoFull-time

Warehouse Operative

Sofina FoodsTullamore, County Offaly

The Role Carroll Cuisine, located in Tullamore and part of the Sofina Group, is seeking to hire a Warehouse Operative. Key duties include accurately picking stock for orders, performing quality checks on products, managing stock levels, and ensuring timely replenishment, all while keeping the warehouse clean and organized. Candidates must be flexible, as the role involves evening and weekend shifts. Your Key Responsibilities

4 days agoFull-time

Travel Coordinator Customer Service

Liebherr Container Cranes Ltd.Killarney, County Kerry

As a Travel Coordinator you will play a key role in supporting our Customer Service department. You will primarily be responsible for administrative tasks, along with streamlining business processes and contributing to continuous improvement. Key elements of the role Responsibilities shall include but are not limited to the following. Benefits We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday! #LCC **Please note, CV's will not be accepted directly by email. **We do not require the assistance of recruitment agencies for this role. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher. One Passion. Many Opportunities. The company Liebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes and rubber tyre gantry cranes. From its base in Killarney, Ireland, the company designs, builds and exports container cranes worldwide. Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity and productivity.

4 days agoFull-time
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