Jobs in Dublin
Sort by: relevance | dateInternational Telcommunications Porting Specialist
This job requires that you have previous experience in telecommunications porting in Europe. This is a full-time remote opportunity based in the Ireland Timezone GMT for 8am-5pm PST shift. Shifts will be flexible with growth. The Telecommunications Voice Provisioning Specialist is a member of our Voice Provisioning Team. They are one of the primary contacts throughout the onboarding of clients and new services and work hard to deliver the highest level of customer service to our clients. What to expect As a Telecommunications Voice Provisioner, you'll be responsible for all aspects of telephone number and product order management of telecommunications work orders where accuracy and proactive issue handling are essential. Accepting incoming orders from our sales team, agent, partners and customers directly. Entry of all data into customer accounts and orders, documenting and maintaining all necessary communication and information within the customer account, as well as process and entry of orders. Orders may be complex at times, require solid project management skills, and good business judgement to determine best handling of orders. Tasks include quality assurance checks, submitting, tracking, communicating internally and externally of order status and issues, resolving problems, and completing orders. Essential Duties and Responsibilities The essential functions included for a Telecommunications Voice Provisioner but are not limited to the following: Seniority Level Entry level with potential for growth Industry Information Technology & Services, Voice, Telecommunications We are looking for applicants with at least 1 year of work experience or equivalent of working in customer service of telecom services, local number portability and someone who has excellent communication skills, a strong work ethic and foundational technical skills. Most importantly we are looking for quick learners ready to kick-start their careers. This is a fast paced environment and requires someone who is self motivated and disciplined.
Clerical Officer
SOLAS, the Further Education and Training Authority of Ireland, was established on 27 October 2013 and its mission is to fund, co-ordinate and monitor a range of Further Education and Training (FET) provisions that is responsive to the needs of learners and employers. It is an agency of the recently formed Department of Further and Higher Education, Research, Innovation and Science. SOLAS works in close collaboration with Education and Training Boards (ETBs) across Ireland on provision of high-quality further education and training, equipping learners with relevant skills and knowledge, and providing a pipeline of talent into employment and to the Irish economy and society. At SOLAS, we put the learner, employers and communities, which FET serves, at the heart of everything we do. Working with sister agencies, SOLAS leads actions in key policy and strategy documents including the most recent Further Education and Training (FET) Strategy 2020 – 2024, the evaluation of the National Youthreach Programmes (2019), the National Skills Strategy 2025 and the People Strategy 2020-2024 and others. SOLAS is seeking to recruit a panel of Tempory Clerical Officer for various units within SOLAS. The successful candidates will provide an efficient and effective clerical administrative, organisation and customer support service. The clerical officer positions are temporary and the salary scale ranges from €29,007 to €45,990 per annum (inclusive of two long service increments) for a 35-hour week. Starting pay will be at the minimum point of the scale as per Government Circular E100/8/82. Exceptional circumstances may apply for candidates with current service in the Civil/Public service. Role Summary To provide an efficient and effective clerical administrative, organisation and customer support service. Key Tasks/ Responsibilities 1. Provide a high level of clerical services using Microsoft Office products and in-house computerised systems. 2. Preparation and issue of correspondence for internal and external use. 3. Face-to-face, telephone and written communication with customers both internally and externally. 4. Roster duties on dedicated call-centre lines where necessary. 5. Acting as a point of contact for general queries regarding the unit’s work. 6. Maintain all necessary records including electronic back-ups which are related to the unit. 7. Checking, processing, editing, filing, and retrieving of information both electronically and manually. 8. Validation, reconciliation and payment of invoices and accounts in line with relevant procurement procedures. 9. Scheduling and organising meetings and events/ management of diaries. 10. Liaise with other units within SOLAS in pursuit of information to ensure the smooth running of the unit. 11. Ensure a high level of customer service. 12. Compilation of stock takes, ordering of equipment/ office supplies. 13. Undertaking of projects and collation of data. 14. Assist in the maintenance and improvement of Quality Systems. 15. Any other duties/ project work which may be specified from time to time. Requirements Essential: • NQF/QQI Level 4 standard of education is the minimum standard required. • Appropriate ICT skills, e.g. proficiency in Word, Excel, Access, PowerPoint and e-mail. • Well-motivated to make a positive contribution to the provision of SOLAS services. • Have demonstrated ability, initiative, and flexibility in previous positions. • Ability to organise, plan,schedule, and follow-up. • Ability to multi-task within a busy work environment. • Good communication skills, and able to respond to queriesin a confident manner, both written and verbal. • Good numerical abilities. • Ability to work as part of a team. Desirable: • At least 1-yearrelevant experience with a proven record of administrative and organisational skills. • Experience in deadline driven environment. • Previous call-centre experience. • Knowledge of SOLAS and its services. • Basic web maintenance experience. • Basic report writing skills. • Evidence ofself-development.
Workplace Experience Coordinator
About Ancestry: When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. We are looking for an enthusiastic team-player to join our brand new Dublin office at the Exo Building, Point Square Plaza, Dublin 1. You will support the Facilities & Workplace Senior Manager and create a comfortable and productive environment while fostering a positive workplace culture. This is a full-time, on-site and permanent position. You'll be responsible for health and safety, internal communication, office amenities, managing vendors, procurement, and organizing events and activities. You'll also contribute to Corporate Social Responsibility initiatives to drive inclusivity, sustainability and environmental responsibility in the workplace. Ancestry is a dynamic environment that is ideal for you if you're passionate about enhancing employee experience and creating a positive workplace culture. What you will do You will manage health and safety practices and procedures, including conducting inductions and assessments You will communicate internally with Dublin employees on office-related matters You will collaborate with IT, HR, and building management to address office needs You will oversee snack and lunch programs You will coordinate with facilities vendors to maintain a clean and well-maintained space You will manage procurement of office supplies and equipment, including tracking spend and raising purchase orders You will plan and support internal office events and activities You will gather information and data for Corporate Social Responsibility initiatives, ensuring inclusivity, sustainability, and environmental friendliness in the workplace Who you are You have 2+ years experience in facilities coordination or related field You have experience creating a positive and engaging office environment You have excellent attention to detail and commitment to excellence in service delivery You are proactive with strong problem-solving skills You are proficient in office management tools and software You are familiar with health and safety regulations and procedures You are committed to driving inclusivity, sustainability, and environmental responsibility Benefits We offer a competitive package that includes pension, health & dental option, company stock, monthly wellness bonus, annual bonus programme, 25 days annual leave plus Christmas off. Additional Information: Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, colour, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, civil status, family status, membership of the Traveller community, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability and require a reasonable accommodation or adjustment to support you during the interview process, please notify the recruiter. All job offers are contingent on a background check screen that complies with applicable law. Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.
Digital Sales Representative
About the job This position is needed to play a key role in further growing the business. As a Digital Sales Representative, you will be responsible for driving net new revenue through customer acquisition, value / solution selling, and closing deals across all segments throughout EMEA. Responsibilities Twilio is looking for a Digital Sales Representative who lives the Twilio Magic, is passionate about working with customers, and has experience in selling and closing in the cloud communications platform market. In this role, you’ll: Location This role will be remote and based in Ireland. Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Clerical Officers
Overview of the Role The nature of the work carried out by clerical staff may vary depending on the business being conducted by the employing organisation. It will involve such clerical/administrative tasks as may be assigned to the employee from time to time. The following reflects the typical duties you may be required to undertake, if appointed: · General clerical work e.g. filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties, etc. under the supervision of a designated manager · Supporting line-managers and colleagues · Working as part of a team in delivering services · Communicating and dealing with the public/customers e.g. responding to queries and providing information face-to-face, by telephone or via email · Providing the highest quality standards in customer service · Using Information Technology on a daily basis, e.g. word processing, spreadsheets, database, email and internet · Maintaining high quality records in a thorough and organised manner · Checking all work thoroughly to ensure it is completed to a high standard · Carrying out routine accounts work · Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work · Any other duties deemed appropriate In certain instances, positions may arise where specialist skills or experience is required e.g. accounts, language skills, computer skills, etc. Suitable candidates may be selected for the purpose of filling such vacancies. You will find details of the Clerical Officer role in some of the NSSO teams at Appendix A Entry Requirements and Eligibility Candidates must, on the closing date: · have the requisite knowledge, skills and competencies to carry out the role, and · be capable and competent of fulfilling the role to a high standard, and · have a good general level of education, and · be at least 17 years of age on or before the closing date of 24th of May 2024 i.e. have been born on or before 24th of May 2007 , and · fulfil citizenship, health and character requirements (see below). Location The NSSO has offices in Deerpark and New Road Killarney, Renmore Galway, Clonminch Tullamore and Clonskeagh Dublin. We will be filling vacancies, as they arise, in each of these locations. Each of our offices have a number of different divisions e.g. · Dublin: Human Resource Services, Customer Relations & Support Services, Corporate Services, I.T. · Killarney: Payroll Services, Customer Relations & Support Services, I.T. · Galway: Payroll Services, Finance Services, Customer Relations & Support Services · Tullamore: Payroll Services, Finance Services, Corporate Business Services, I.T. Selection Process Candidates will be required to undertake a number of assessment tests which are designed to identify their potential to fulfil a Clerical Officer Role. More detailed information in relation to the selection methods and confirmed dates will be made available to candidates as they progress through the process. The selection methods used to select successful candidates for positions may include: · Completion of an online Questionnaire; · Online and/or paper-based assessment test(s); · Interview(s); · Any other tests/exercises deemed appropriate. Applicants must successfully complete the application and assessment stage in order to be considered for advancement to the next stage of the selection process. The number to be called forward will be determined from time to time by the NSSO. If you apply for other NSSO Clerical Officer posts, in multiple locations, you will only be required to sit the assessment test(s) and/or interview once . Prior to recommending any candidate for appointment, all such enquiries as are deemed necessary by the NSSO to determine the suitability of that candidate, will be carried out. Citizenship Requirement Eligible candidates must be: a. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b. A citizen of the United Kingdom (UK); or c. A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d. A non-EEA citizen who has a Stamp 4 vis1a [1] ; or e. A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a Stamp 4 visa; or f. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a Stamp 4 visa. To qualify candidates must be eligible by the date of any job offer. Health & Character Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must be of good character. Those under consideration for a position will be required to complete a health and character declaration. References will be sought. Some posts will require special security clearance and will require completion of a form for Garda vetting purposes. In the event of conflicts of interest, candidates may not be considered for certain posts . Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of Incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. General Information The admission of a person to a competition, or invitation to attend interview, or a successful result notice, is not to be taken as implying that the NSSO is satisfied that such a person fulfils all requirements of the competition and the role. Reschedule Requests Reschedule requests will only be considered under exceptional circumstances as deemed acceptable by the NSSO (e.g. Bereavement/Illness). Please note that the NSSO may request supporting documentation as evidence. Customer Relations and Support Service The role may include the following competencies and responsibilities: · Actively contribute as a member of a team, including suggestions for continuous improvement · Ability to adapt to change initiatives · Good communication skills with colleagues and manager · Support queries through the provision of information and advice to customers and clients (email and phone) · Provide the highest quality standards in customer service · Maintain high quality records in a thorough and organised manner · Analyse data into meaningful information · Work with colleagues on various projects from time to time · Willingness to be trained on new systems and training and technology set-up · Other responsibilities and tasks as required. Service Management The Service Management CO duties will include, but are not restricted to, the follow: · Schedule and attend meetings with clients via conference call · Minute taking · Ensuring action points from meetings are followed up and resolved · Monitoring incoming communications from HR clients via phone and email · Liaising with NSSO colleagues to ensure swift resolution of client issues · Managing the complaints process; Duties may also include additional project work in the area of continuous improvement and the opportunity to develop project management skills. Comparison Audit The Comparison Audit Team was established to address issues of differences under specific headings that may arise in relation to employee data held on the NSSO systems: · The Audits are performed to ensure that key data used in the NSSO corresponds. · Where differences are identified, the clerical officer investigates the reason. · Complies reports. · Collaborate closely with colleagues across the NSSO · HRMS which is used by HR Services and contains the employee records on which pay instructions are based; and · COREPAY which is the system used by Payroll Services to manage payroll information. Quality Management The Quality Management Team ensures standard quality practices are upheld and engages with operational teams to create a quality culture and drive quality compliance across the organisation. Quality advisors support operational teams with a view to continuously improve processes and procedures within the NSSO. The Quality Management’s clerical officers performs quality checks on a sample of cases processed by operational teams. The Quality Management Team collaborates closely with operational teams within the NSSO with a view to improving on current processes and procedures. We also work closely with the Data Protection team to ensure team processes are complying with General Data Protection Regulations (GDPR). The Quality Team carry out the following duties: · Manage the quality system: designing and maintaining quality processes and procedures as required · Manage quality control: monitoring results compiled by the Quality Team to ensure compliance with quality standards and identifying corrective actions. · Provide Quality Assurance: evaluating overall performance and by carrying out quality assurance checks · Collaborate with operational teams identifying ways of eliminating waste and improving efficiency · Report to the Senior Management on the results of quality checks and data protection statistics. · Compiling statistics and any other relevant information for feeding into quality reports that issue to Management. Payroll Contact Centre The role of the CO in the Payroll Contact Centre, is to assist customers of the NSSO by providing information and direction on queries. This includes monitoring the phone line and dealing with calls during the live hours. It also includes responding to customer queries via email. This often requires the use of various software packages which plays to those with strong computer or IT skills. Resignations & Retirements in HR Services The Resignation and Retirements team is responsible for the administration of pensions and exits for members of the Civil Service. This is an exciting and fast paced section which provides plenty of opportunities for career progression. Clerical Officers are not required to have any prior pension knowledge as full training will be provided. Responsibilities include: · Calculation of pension benefits for officers or former officers planning to retire. · Responding to queries on the various pension schemes by telephone and/or email. · Processing incoming post. · Calculating pension benefits for spouse & children pensions. · Providing pension benefit estimates for family law purposes. · Facilitating transfer and purchase of service. Leave & Absences Team HR Services The Leave and Absence teams are responsible for the administration of Leave and Absences for members of the Civil Service. Clerical Officers are not required to have any prior knowledge as full training will be provided. Responsibilities include but not restricted too: · Processing Leave Types such as Annual Leave, Carers Leave, Maternity & Paternity Leave · Processing both Certified and Uncertified Sick Leave Absences · Responding to queries from customers by telephone and/or email. · Processing incoming post. · Calculating pay affected leave and absences. Pay Team in HR Services The Pay team is responsible for instructions sent to the Pay Centre for members of the Civil Service. This is an exciting and fast paced section which provides plenty of opportunities for career progression. Clerical Officers are not required to have any prior payroll knowledge as full training will be provided. Responsibilities include: · Processing Leave cases such Parental Leave, Maternity Leave, Career Break etc; · Calculating Promotions and Higher Duties Allowances. · Processing pay affected absences and instructing the Pay Centre. · Answering Civil Service Officers pay queries via phone and email. · Processing New Hire, Transfer and Exit cases. · Processing Data Clean Up and Comp Audit cases. Invoice Processing The Invoice Processing Clerical Officer will work under the Financial Operations Pillar. They will work with their team to carry out all invoice processing activities including: · Capturing all invoices received · Updating amendments to invoices received · Querying any issues and creating invoice reports Interface Handling The Interface Handling Clerical Officer will work under the Central Accounting pillar. They will carry out the following activities: · Create and update all key interfaces that the programme require. · Update an interface register · Resolve interface requests · Answer any queries in a timely manner · They will be required to plan, identify, approve, audit and close-out all key interfaces required, including keeping a log of all interfaces and any issues or problems that may arise. General Accounting & Fixed Assets The General Accounting & Fixed Assets Clerical Officer will work with their team who prepare and process key activities relating to the general ledger, reporting, fixed assets and inventory. The focus of this role is to · Ensure that day to day transactions are processed. · Ensure that General Accounting processes are followed centrally, reported correctly and in a timely manner with accurate reporting of all journals. Operations Support The Operations Support Clerical Officer will operate within the Service and Governance Team and they will assist in all areas that support operational readiness during the transition to Financial Shared Services. They will assist in the activities relating to meeting staff training requirements and staff resourcing. General The appointment is subject to the Civil Service Regulations Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. Salary The salary for this position, rate effective from 01 January 2024 is: Clerical Officer (PPC) €555.90 €588.60 €596.90 €613.11 €637.03 €660.90 €684.76 €702.15 €721.85 €744.73 €760.83 €783.48 €805.98 €841.11 €868.70(LSI1) €881(LSI2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the maximum of the scale. Tenure and Probation The appointment is to a permanent position on a probationary contract in the Civil Service. The probationary contract will be for a period of one year from the date specified on the contract. During the period of your probationary contract, your performance will be subject to review by your supervisor(s) to determine whether you: (i) Have performed in a satisfactory manner, (ii) Have been satisfactory in general conduct, and (iii) Are suitable from the point of view of health with particular regard to sick leave. Prior to the completion of the probationary contract a decision will be made as to whether or not you will be retained pursuant to Section 5A(2) Civil Service Regulation Acts 1956 – 2005 . This decision will be based on your performance assessed against the criteria set out in (i) to (iii) above. The detail of the probationary process will be explained to you by the Department/Office and you will be given a copy of the Department of Public Expenditure and Reform’s guidelines on probation. Notwithstanding the preceding paragraphs in this section, the probationary contract may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to 2005. In the following circumstances your contract may be extended and your probation period suspended. · The probationary period stands suspended when an employee is absent due to Maternity or Adoptive Leave. · In relation to an employee absent on Parental Leave or Carers Leave, the employer may require probation to be suspended if the absence is not considered to be consistent with the continuation of the probation, and · Any other statutory provision providing that probation shall - (i) stand suspended during an employee’s absence from work, and (ii) be completed by the employee on the employees return from work after such absence. Where probation is suspended the employer should notify the employee of the circumstances relating to the suspension. Headquarters The officer's headquarters will be such as may be designated from time to time by the Head of the Department/Office. When absent from home and headquarters on duty, appropriate travelling expenses and subsistence allowances will be paid subject to the normal Civil Service regulations. Annual Leave The Annual Leave allowance is 22 days rising to 23 days after 5 years’ service and to 24 days after 10 years’ service, 25 days after 12 years’ service and 26 after 14 years’ service. This allowance is subject to the usual conditions regarding the granting of annual leave in the civil service, is based on a five-day week and is exclusive of the usual public holidays. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours 15 minutes gross per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties subject to the limits set down in the working time regulations. Where extra attendance is necessary, overtime payments, or time off in lieu, will be allowed in accordance with the Civil Service overtime regulations Duties You will be required to perform any duties which may be assigned to you from time to time as appropriate to the position of Clerical Officer. Outside Employment The position will be whole time and you may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties. Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. The appointee will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts direct to the employing Department or Organisation and payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits.
Staff Officer
The Housing Agency is a government body working with the Department of Housing, Local Government and Heritage, Local Authorities and Approved Housing Bodies (AHBs) in the delivery of housing and housing services. The Agency’s vision is to achieve an integrated housing system, meeting the nation’s housing needs and promoting sustainable communities. It does this by providing evidence-based housing insights and data that inform thinking and policy making; by working with others to enable the delivery of housing solutions and implement programmes and actions in Government housing policy; and by equipping itself and its stakeholders with the capacity required to respond quickly and effectively to challenges in the housing system. The Agency’s work to deliver sustainable and affordable housing for all is framed under three broad themes: • Being a centre for housing knowledge; • Bridging housing supply and demand; and • Building capacity for housing. We provide a broad range of services including: • Assisting local authorities with all aspects of their housing function • Supporting affordable housing initiatives including cost rental and affordable purchase schemes • Housing acquisitions and property sourcing for social housing • Managing the Croí Cónaithe Fund • Technical advice and supports to local authorities and AHBs regarding capital construction and refurbishment projects and procurement • Financial appraisals of AHB funding applications • Co-ordination of the Housing First initiative • Mortgage to Rent • Research, financial analysis and policy advice • Pyrite Remediation and the Defective Concrete Block Schemes • Land development and management • Loan Underwriting • Housing practitioner training and information • National Housing Strategy for Disabled People The Housing Agency is now seeking applications for a Staff Officer IT – Grade V vacancy on a permanent basis. This post is based in our offices in Dublin 2. The Housing Agency operate a Blended Working Policy. Main Duties • Promote the effective use of ICT to support the business of the organisation. Collaborate with other departments to understand IT needs and requirements. • Provide frontline IT support and training to members of the organisation - explaining complex technical information to a non-technical audience. • Train employees to use software and hardware; troubleshoot issues and provide technical support when needed. • Support end users to maximize their use of the systems in place in the organisation. • Communicate effectively and confidently with end users and senior management. • Helpdesk ticket management - track and update relevant service requests. Ensure ICT issues are resolved or escalated to the proper resources to resolve in a timely manner with minimum disruption to the operational business areas. • Participate in the development and roll out of ICT policies as required; ensuring that all IT security policies and procedures are adhered to. Ensure all ICT security policies and procedures are followed, maintained, and implemented correctly on servers and systems. • Manage cloud resources. • Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs. • Ensure data backups are made on a regular basis. • Install and upgrade PCs, laptops, network printers, and IoT devices. • Asset Tagging • Help ensure that the organisation operates the best security practices such as MFA, digital signing, device encryption, mobile device management, and network monitoring. • Document IT systems, configurations, and procedures for knowledge sharing and training. • Test and evaluate new hardware and software to determine if they are suitable for the organisation. • Keep up to date with advancements in computing technology and recommend upgrades or changes as necessary. • Other duties as assigned by the Director or Chief Executive Personal/Educational Requirements • A relevant bachelor’s degree in IT or equivalent or a minimum of three year’s relevant IT experience. • Good working knowledge of Microsoft products i.e. Windows 11, Server 2019/2022, creation and administration of user accounts, Microsoft 365, Teams, SharePoint, OneDrive, Intune etc. Software installation, configuration, and lifecycle update management. Competencies • Communication and Interpersonal Skills - Tailors communications to effectively reach an audience. Is assertive and professional when dealing with challenging issues • Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables. • Delivery of Results – Manages and progresses multiple projects and work activities successfully • Decision Making - Exercises good judgment, makes well informed decisions in a timely manner; consults with others as appropriate before implementing decisions • Planning and Organising - Contributes to the development of operational plans, ensures plans are fully implemented, and monitors progress to operational objectives • Specialist Knowledge - Strong knowledge of Microsoft Office apps, software installation, support, configuration, and lifecycle update management, web technologies and best practice IT policies and procedures. Salary Scale – Staff Officer – Grade VI LA Scales €48,089 - €49,561 - €51,039 - €52,537 - €54,047 LSI 1 - €55,806 LSI 2 - €57,572 New entrants will be appointed on the first point of the scale in line with government policy. Different terms and conditions may apply if immediately before appointment you are a currently serving civil/public servant. Eligibility to compete: Candidates should note that eligibility to compete is open to citizens of the European Economic Area (EEA). The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. To qualify candidates must be citizens of the EEA by the date of any job offer. Eligible candidates must be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa
Administrator
Company Overview: HEC is a leading provider of lift and escalator solutions, dedicated to enhancing vertical transportation experiences for our clients. With a focus on innovation, safety, and customer satisfaction, we are committed to delivering excellence in every aspect of our operations. We are currently seeking an Administrator to support our team with administrative tasks and contribute to the success of our business within the lift and escalator industry. Position Overview: As an Administrator in the lift and escalator industry, you will play a vital role in providing administrative support to our team members, including engineers, technicians, and project managers. You will assist with various tasks to ensure the smooth operation of our projects and day-to-day activities, all while working remotely. This position offers the flexibility of remote work and the opportunity to be part of a dynamic and innovative industry. Key Responsibilities: How to Apply: If you are a detail-oriented and organised individual with a passion for administrative work and are interested in joining our team as an Administrator in the lift and escalator industry, please submit your resume and a cover letter outlining your qualifications and relevant experience to [contact email or link to application portal]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. HEC is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, including those with disabilities and members of visible minorities. Job Type: Full-time Pay: €30,000.00-€35,000.00 per year
Area Sales Executive
Does playing a role in business growth sound exciting to you? Are you energized by developing new business leads into new clients, while also managing and developing existing business? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Area Sales Executive! Western Union powers your pursuit. In this role, we’ll be looking for you to grow the business by signing, training and activating new Western Union agents and managing business development activities with existing agents in your territory spanning extensive travel in Ireland and Northern Ireland. Role Responsibilities: We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
E-commerce Customer Service Assistant
The e-commerce team in Ireland are looking for a customer service assistant who continuously strives to achieve outstanding customer service. We are currently looking to recruit for an assistant with exceptional inter-personal skills and excellent administration experience. This role is based in our fulfilment centre in Grafton Street, Dublin but occasional travel may be required to other Pandora locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiters looking forward to receiving your application. About Pandora The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business. We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Our People Our global workforce is made up of over 26,000 passionate people who, in 2021, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life. What to expect from the role
Administrator Officer
About the CRU The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers. Security of Supply and Wholesale Markets The CRU’s Security of Supply and Wholesale Markets Division holds a key role in protecting the interests of electricity customers and supporting the transition to a decarbonised electricity system. The Division is responsible for ensuring security of supply; making sure there is enough generation capacity to meet the needs of electricity customers, and regulating the wholesale electricity market; ensuring that the market is working efficiently in the best interests of electricity customers. Work areas are expanding with the development of new technologies and the transition to a high renewable energy power system. The Flexibility & System Services team sits in this Division. The role of the team covers a diverse area of work including and span economic, technical, legal, European and policy issues. These functions include: • Implementing policy to support the integration of renewable technologies and other zero-carbon technologies needed of the transition to a decarbonised system • Developing new market arrangements for the procurement of system services needed to keep the system secure at high levels of renewable generation • Developing new flexibility markets on the distribution system to support the electrification of heat and transport, in addition to the connection of wind and solar generation to the system • Implementing the National Energy Demand Strategy, and increasing demand response and flexibility from all users of the system • Implementing EU legislative requirements in relation to flexibility As an Administrative Officer, you will have the opportunity to develop your administrative skills while assisting the CRU to achieve its strategic objectives. The CRU will provide you with ongoing support and training and there will be ample opportunity for professional development allowing you to maximise your potential. A shortlist of suitable candidates may be established to fill potential future positions within the organisation. Role Description The Flexibility and System Services team includes a senior manager, senior analysts and analysts who work in collaboration. The team works closely with several teams in ESB Networks, EirGrid and the Department of Energy, Communications and Climate in addition to regular interactions with market participants and other stakeholders. The Administrative Officer will provide support for the team and lead the co-ordination of stakeholder engagements (e.g. meetings, workshops etc). Responsibilities Reporting to a Manager, the Administrative Officer’s role will typically include activities such as: • Stakeholder co-ordination: o Acting as the team’s point of contact for industry stakeholders and coordinating with analysts on the team to ensure queries are directed to the appropriate members of the team and responded to. o Organising and co-ordinating regular and one-off meetings with external teams these will vary from in-person, hybrid and virtual meetings o Assist in the organisation and hosting of large industry meetings, conferences, webinars and workshops. o Attend and record minutes and actions of stakeholder and operational meetings, as appropriate. o Other general co-ordination duties as may be assigned. • General administrative support: o General administrative support for the team o Tracking the status of meeting actions o Assist with responses to Freedom of Information and other similar requests o Tracking, issuing and filing letters/correspondence relevant to the team o Co-ordinating with consultants working with the team, and managing documentation associated with their deliverables o Managing correspondence, consultation responses and other documentation using the CRU’s records management system and sharepoint/intranet site o Managing documentation related to Flexibility and System Services o Other general administrative duties as may be assigned. The above list is not exhaustive. The Candidate Essential Criteria: Candidates must have on or before the closing date for applications the following: 1. Minimum of 2 years relevant administrative / clerical experience 2. Comprehensive knowledge of Microsoft 365 Products (Word, Excel, PowerPoint & Outlook) Desirable requirements: 3. Experience of using records/document management applications 4. Previous experience co-ordinating meetings, workshops and other events with multiple stakeholders. 5. Previous knowledge/experience of working in a regulatory body. Core Competencies (Appendix A) • Teamwork • CRU Specialist Knowledge • Analysis & Decision Making • Delivery of Results • Interpersonal & Communication Skills • Drive, Commitment and Values The Package We are offering an attractive package: • Starting salary of €35,792 (Salary scale: €35,792 - €58,249) o Candidates should note that entry will be at the minimum of the scale and the rate of remuneration may be adjusted from time to time in line with Government pay policy. o Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. • Attractive Pension Scheme • Increments may be awarded subject to satisfactory performance. • Opportunity to work remotely up to 3 days per week. • Access to cycle to work scheme. • 23 days rising to 24 days after 5 years’ service and 25 days after 10 years’ service • 11 days bank/ public holiday • Flexible working arrangements • Opportunity to remote work for up to 3 days per week • Tax free bus / Luas to assist with travel costs to and from work. • Access to Employee Assistance Programme • Opportunity for further education Appendix A Key competencies for the role Teamwork • Clearly understands their own role in the team, making every effort to play their part while being aware of the activities of other team members. • Can articulate points at team meetings. • Is flexible, adaptive and willing to lead change, positively contributing to the achievement of team objectives. • Builds, leads and maintains contact with colleagues at all levels to assist in performing role and is growing their network in comparable organisations. CRU/Specialist Knowledge • Clearly understands the role and objectives and how they fit into the work of the team. • Develop proficient knowledge of their key priorities and tasks within team and/or division. • Developing broader knowledge of CRU’s impact throughout the regulated sector. • Fully understands and can articulate/drive CRU’s values and mission. • Knowledge of all divisions in the CRU and awareness of the environment in which CRU operates. Analysis & Decision Making • Displays great interest in learning and developing knowledge of systems and processes. • Is clearly gaining an understanding of policies and processes. • Is displaying good understanding of the need for record keeping and has them in place. • Is displaying a growing understanding of the different information types and sources and is learning and developing confidence in their ability to make decisions. Delivery of Results • Shows a good understanding of the work responsibilities and is displaying increasing awareness of key processes. • Understands the time pressures that others are under and works to support them. • Is displaying a clear understanding of the written and verbal language used in the organisation. • Recognises timelines and ensures delivery of tasks. • Seeks assistance, guidance or mentoring at an appropriate level. Interpersonal & Communication Skills • Understands the need for courteousness and respect. • Understands the standards and expectation of the organisation. • Is capable in all situations and has developed an understanding of the perspectives/ requirements/needs of others. Drive, commitment and values • Recognises excellent performance standards are critical and provides a service including all the critical components of a quality service. • Demonstrates awareness of the Commission’s function and role and displays an understanding of the value of this. • Strives in their first year to see, accept and deliver quality work based on a strong work ethic
