Home Support Resource Officer

Remuneration The salary scale for the post is (as at 01/02/2026) €52,235 €53,798 €55,391 €57,021 €58,659 €60,569 €62,485 LSIs New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.   Principal Duties and Responsibilities •        The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree. Other requirements specific to the post A flexible approach to working hours is required as out of hours work may be assigned by the Line Manager for short periods of time (e.g. evening/weekend/on call). HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016). Additional eligibility requirements:- Citizenship requirements Eligible candidates must be: (i)               EEA, Swiss, or British citizens OR (ii)              Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.   To qualify candidates must be eligible by the closing date of the campaign.     Skills, competencies and/or knowledge Candidates must demonstrate: Professional Knowledge & Experience ·        A comprehensive understanding of the Irish Health system and structures. ·        Ability to work in line with relevant policies and procedures. ·        Commitment to developing own professional knowledge and expertise. ·        Ability to work with high levels of accuracy with great attention to detail, while meeting the demands of a busy office. ·        Strong IT skills in MS Office suite, in particular Excel and other systems such as SAP.   Planning & Managing Resources ·        Ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met. ·        Ability to effectively manage staff rosters ·        Ability to effectively manage multiple tasks. ·        Ability to manage within allocated resources and a capacity to respond to changes in a plan. ·        Ability to maintain an awareness of value for money.   Commitment to a Quality Service ·        Awareness and appreciation of the service user and a strong commitment to providing a quality service. ·        Ability to embrace and promote the change agenda, demonstrate flexibility and initiative including the ability to adapt to and implement change. ·        Ability to support the team through service improvement / change processes.   Team Working ·        Ability to work on own initiative as well as part of a team, promoting a positive team spirit. ·        Leadership potential, the ability to manage the performance of others and support staff development. ·        Ability to establish a good working relationship with a wide range of internal and external stakeholders.   Evaluating Information, Problem Solving & Decision Making ·        Ability to recognise when it is appropriate to refer decisions to a higher level of management. ·        Flexibility, problem solving and initiative skills including the ability to adapt to change. ·        Ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. ·        Numeracy skills, an ability to analyse and evaluate information and make effective decisions. ·        Ability to maximise the use of ICT coupled with excellent computer skills (Microsoft Office and specifically Excel). ·        Initiative in resolving issues, problem solving, proactively developing new proposals and recommending solutions.   Communications & Interpersonal Skills ·        Ability to engage with families and service users in a client centred manner ·        Good communication and interpersonal skills including the ability to present information in a clear and concise manner. ·        Strong written communication skills. ·        Ability to work as part of the team to establish a shared sense of purpose and unity. ·        Ability to maintain relationships with a variety of stakeholders