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Sort by: relevance | dateAssistant Staff Officer (Grade IV)
JOB DESCRIPTION The position of Assistant Staff Officer is a support or supervisory position within the Council and is assigned responsibility for the day to day operation of a work area, section or team, depending on the assignment. The Assistant Staff Officer works as part of a team, supporting managers and colleagues to meet work goals and objectives and to deliver quality services to internal and external customers. The post holder will be responsible for the implementation of work programmes to achieve goals and targets set out in Departmental and Team Plans. The Assistant Staff Officer is expected to carry out their duties in a manner that enhances trust and confidence. QUALIFICATIONS FOR THE POST 1. CHARACTER Each candidate shall be of good character. 2. HEALTH Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. CITIZENSHIP Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa 4. EDUCATION, EXPERIENCE, ETC. Each candidate must, on the latest date for receipt of completed application forms: (i) (a) have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, and (b) have obtained at least Grade C (or Honours) in Higher level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics) or (ii) have obtained a comparable standard in an equivalent examination, or (iii) hold a third level qualification of at least degree standard (Level 7 in National Framework of Qualifications). Confined Competition (iv) be a serving employee in a local authority or regional assembly and have at least two years satisfactory experience in a post of Clerical Officer or analogous post. 5. DESIRABLE SKILLS & EXPERIENCE The ideal candidate will demonstrate the following knowledge, experience and skills: • Knowledge and understanding of the structure and functions of local government. • Knowledge of current local government issues. • Understanding of the role of an Assistant Staff Officer. • Relevant administrative experience. • Experience of working as part of a team. • Experience of preparing reports and correspondence. • Knowledge and experience of operating ICT systems. • Ability to implement change and demonstrate flexibility and openness to change. • Ability to develop and maintain positive, productive and beneficial working relationships. PARTICULARS OF OFFICE 1. THE POST The post is Assistant Staff Officer (Grade IV). This is a pensionable whole-time position on the basis of a 35 hour 5 day week. The panels formed from this competition will be used to fill positions at this grade (the filling of permanent positions is subject to the agreed sequencing set out in the ‘Guidance for the Procedures for the Recruitment to Clerical Administrative Grades IV to Grade VII in the Local Authority Sector’). 2. DUTIES The duties of the employment are to give to: (a) Sligo County Council under the control of the Chief Executive or his nominee and (b) To any other local authority or body with which an agreement has been made by the local authority, Under the general direction and control of the Chief Executive or of such other employee as the Chief Executive may from time to time determine, such appropriate services of a management, administrative, executive, supervisory, advisory and ancillary nature as may be required by any local authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties, and to exercise such powers, functions and duties as may be delegated to him or her by the Chief Executive from time to time, including the duty of servicing all committees that may be established by any such local authority or body. The holder of the employment will, if required, act for an employee of a higher level, if qualified to do so. The key duties and responsibilities of the post of Assistant Staff Officer include, but are not limited to: 1. To support the line manager to ensure the section or department work programmes are implemented to deliver on the Council’s Corporate Plan and operational plans. 2. To communicate and liaise effectively with employees, supervisors and line managers in other sections and customers in relation to operational matters for their section or area of work. 3. To prepare reports, correspondence and other documents as necessary. 4. To organise and facilitate internal and external meetings and participate and engage in discussions as appropriate. 5. To provide assistance and support in the delivery of projects as required. 6. To ensure high levels of customer service, respond to queries and requests for information in a professional and courteous and timely manner. 7. To support the line manager to communicate, implement and manage all change management initiatives within the relevant area of responsibility. 8. To supervise employees within their team or programmes of work within their area of responsibility, providing support to team members or colleagues as required. 9. To participate in corporate activities and responsibilities appropriate to the grade. 10. To be in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work. 11. To deputise for the line manage or equivalent as required. 12. To undertake any other duties of a similar level and responsibility, as may be required, or assigned, from time to time. 3. SALARY The salary shall be fully inclusive and will be as determined from time to time. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. Current Salary Scale €35,260 – €37,366 – €40,355 – €42,318 – €44,035 – €45,696 – €47,938 – €49,560 – €51,210 – LSI 1 €52,768 – LSI 2 – €54,367 Salary for the post shall be in accordance with existing practice as set out in relevant circulars. New entrants shall be paid at the minimum of the scale. 4. SUPERANNUATION a) Persons who become pensionable employees of a local authority who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation, to contribute to the local authority at the rate of 1.5% of their pensionable remuneration, plus 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). b) Persons who become pensionable employees of a local authority who are liable to pay the Class D rate of PRSI contribution will be required in respect of their superannuation to contribute to the local authority at the rate of 5% of their pensionable remuneration. c) All persons under (a) and (b) above who become pensionable employees of a local authority will be required, in respect of the Local Government (Spouses and Children's Contributory Pension) Scheme, to contribute to the local authority at the rate of 1.5% of their pensionable remuneration in accordance with the terms of the Scheme. d) Persons who are pensionable under the Single Public Sector Pension Scheme, contributions in respect of Superannuation shall be deducted at a rate of 3% of pensionable remuneration plus 3½% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). 5. PROBATION There shall be period after such employment takes effect during which the person appointed will hold the post on probation. Such period shall be six months commencing on the first day of service but the Chief Executive may at their discretion extend such period. Such person shall cease to hold the post at the end of the period of probation or extended period of probation, unless, during such period or extended period, the service of such person is certified as satisfactory. 6. RETIREMENT AGE For appointees who are deemed to be “new entrants” as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, there is no compulsory retirement age. For appointees entering the Single Public Service Scheme, compulsory retirement age will be 70. For appointees covered under the provisions of the Public Service Superannuation (Age of Retirement) Bill 2018, compulsory retirement age will be 70. 7. RESIDENCE The holder of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. 8. METHOD OF SELECTION (a) Selection shall be by means of a competition based on an interview conducted by or on behalf of Sligo County Council. Interviews will be conducted in person. The Council will not be responsible for any expenses incurred by candidates in attending for interview. A panel will be formed of those who are most successful in the competition. The top performing candidates at final selection interview, whose names are placed on the panel and who satisfy the local authority that they possess the qualifications declared for the position and that they are otherwise suitable for employment, may within the life of the panel, be employed as appropriate vacancies arise. The life of the panel shall be one year from the date it is formed, unless extended by the Chief Executive. (b) Short-Listing: While a candidate may meet the eligibility requirements of the competition, if the numbers applying for the position are such that it would not be practical to interview everyone, Sligo County Council may decide that a smaller number will be called to the next stage of the selection process. In this respect, the Council provides for the employment of a short-listing process to select a group who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job, rather that there are some candidates who, based on their application, appear to be better qualified and/or have more relevant experience. The short-listing criteria may include both the essential and desirable criteria specified for the position. It is, therefore, in your own interest to provide a detailed and accurate account of your qualifications/experience on your application form. Candidates may be short-listed for final competitive interview on the basis of: (a) The information provided on the application form, including both the essential and desirable criteria, relevant experience and competency questions, or (b) A preliminary interview or (c) Appropriate test i.e. aptitude test, etc. or (d) Any mix of the above. One or more of the following criteria may apply when short-listing applications either through the application form or preliminary interview: ➢ Education ➢ Relevant Work Experience – Range & Depth ➢ Competencies displayed ➢ Attention to detail 9. GARDA VETTING & REFERENCES The successful candidate may be subject to the Garda Vetting Procedures in line with the provisions of the National Vetting Bureau (Children & Vulnerable Persons) Act 2012 to 2016 as appropriate in advance of appointment. The appointment of any successful candidate will be subject to receipt of references which are satisfactory to the employer. 10. MEDICAL EXAMINATION For the purpose of satisfying the requirements as to health, it will be necessary for the successful candidate, before they are appointed, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority.
Library Caretaker/Attendant
JOB DESCRIPTION Library Caretaker/Attendant is one of the key frontline roles in the library service, working as a member of the library team in a library service point to deliver a safe, friendly, efficient library service to the public. Key responsibilities include securing and opening the library building, ensuring the library can be enjoyed both by customers and staff, and ensuring that facilities and outside areas are well presented. The duties of the Library Caretaker/Attendant shall be consistent with the provision of a modern public library service that includes a My Open Library facility, that is responsive to the changing requirements of customers of all ages and abilities. Library services are provided over a six-day week and shift work is required in line with public opening hours, including a minimum of two late evenings, every Saturday and weekends. The duties of a library caretaker/attendant are varied and can involve assignment to different libraries as well as relief duties across the library network. As the Library Service is a county-wide service, staff may be required to provide cover at, and may be reassigned to, any service point within County Offaly as required by the County Librarian. Duties & Responsibilities The duties of the post of Library Caretaker/Attendant include but are not limited to the following: · Work as a member of the library team to deliver a safe, efficient and friendly service by assisting the public to access the full range of library services. · Maintain library areas (internally and externally) in good and secure order, to include but not limited to securing and opening the building, handling of alarm and security systems, alarm call-out duties, My Open Library support and the routine operation of heating, lighting, ventilation and CCTV systems as required. · Assist with event and activity programming by maintaining activity areas, e.g. movement of seating, desking, furniture, shelving, exhibition boards, equipment. Setting up and dismantling exhibitions and materials for lectures, classes, workshops etc., including setting up catering and refreshments; and post event re-organising and clean up. · Patrol the library premises, control queues and be present in public areas of the building. · Support the team in dealing with instances of anti-social behaviour, unaccompanied children, group visits and general library user management in line with Offaly County Council’s Health and Safety Policy and Child Safeguarding Policy. · Support the team to prevent the misuse of library equipment and ensure that library facilities are well presented, not interfered with or damaged, and that library property is not removed without authorisation. · Support building maintenance by carrying out basic repairs, check the building, equipment and make safe any damaged fixtures or fittings, as may be required from time to time. Report maintenance issues to supervising library manager. · Perform cleaning duties inside and outside the library building, to include tidying library grounds, recycling & refuse co-ordination, library toilet checklists as required. · Maintain standards of cleanliness and tidiness in all library and events spaces; keep entrances and exits clear. · Operate within the terms of Offaly County Council’s Safety Statement and assist with monthly Health & Safety inspections of libraries. Assist with administrative work associated with Health and Safety. · Be responsible for dealing with and signing-in and out contractors and liaise with the nominated library manager and/or OCC staff on matters of building maintenance. · Assist with maintaining the Fire Register (in conjunction with the supervising library manager), including Fire drills and other duties assigned to the role. Report health and safety hazards, assist with clean ups and respond to incidents. · Carry out basic I.T. troubleshooting and maintenance under direction as required. · Assist in the management of library collections by shelving and re-organising stock and maintaining storage areas. · Assist with deliveries including National Book Delivery services. Undertake messenger work of a local nature and make collections and deliveries between library headquarters, library branches and/or other designated offices as required. · Support staff with day-to-day delivery of My Open Library and self-service technologies. · Attend training courses as required · Any other duties that may be assigned by the nominated library manager or County Librarian. Competencies for the Post Key Competencies for the post of Library Caretaker/Attendant include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by candidates: Knowledge and Understanding of the Role of Local Government · Demonstrates an understanding and knowledge of the role and responsibilities of Library Caretaker/Attendant. · Demonstrates an understanding and knowledge of the services provided by Offaly County Council and the Library Service. · Demonstrates an understanding and knowledge of the role of the Elected members of the Council. · Demonstrates an awareness of their own and others safety within the workplace including Health & Safety. Customer Focus · Demonstrates experience and ability to deal with members of the public. · Delivers an excellent standard of customer service in all circumstances. · Relates well to others and maintains positive working relationships. · Represent the organisation positively and professionally when dealing with members of the public and other stakeholders. Interpersonal and Organisational Skills · Demonstrates ability to work on own initiative and within a dynamic and changing work environment. · Demonstrates ability to work as part of a team. · Demonstrates problem solving skills. · Demonstrates positive attitude, energy and enthusiasm for the role. · Manages time and workload effectively. · Possess excellent verbal and written communication skills. · Demonstrates willingness to undergo training as required in relation to new systems, procedures etc. QUALIFICATIONS ESSENTIAL REQUIREMENTS 1. Character Each candidate must be of good character. 2. Health Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship Candidates for any of the above panels must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. 4. Education The candidate should have a standard of education that would enable him/her to efficiently perform their duties, and must be capable of making satisfactory reports (including written reports) on matters pertaining to the duties of the post. 5. Experience Each candidate must satisfy the local authority that he/she has adequate education, training and experience of a type which would render him/her suitable to perform satisfactorily the duties of the post of Library Caretaker/Attendant, Offaly Library Services. 6. Driving licence The candidate must hold a current valid driving licence for Category B free from all endorsements and be prepared to drive such vehicles as the Council may require in the performance of his/her duties. 7. Desirable criteria The ideal candidate will: · Possess excellent communication skills and have the ability to provide an excellent standard of customer service in all circumstances; PARTICULARS OF OFFICE The Post: The post is permanent, whole-time and pensionable. A panel will be formed for an initial period of one year and this may be extended for a further year at the discretion of the Chief Executive. The panel will be used to fill appropriate vacancies that may arise for its duration. Vacancies will be offered in order of merit as per the panel. Salary: The salary shall be fully inclusive and shall be as determined from time to time. Holders of the post will be paid at the appropriate point on the salary scale in accordance with the relevant Department Circular. The rate of remuneration may be adjusted from time to time in line with Government pay. The current salary scale applicable to the post is €776.71 - €798.06 per week. Duties: You shall perform such duties, including duties and responsibilities as outlined in the Job Description, as may from time to time be assigned to you in relation to your employment and as may be appropriate to any particular function for which the Chief Executive is responsible. You shall, if required, act for an employee of a higher level. Offaly County Council may require you at its discretion to undertake other duties from time to time in addition to or as a variation of the duties of the position. It is understood that you will perform to the best of your ability all the duties of this position and any other additional or substitute duties which may reasonably be required of you and you will at all times comply with all reasonable instructions and use your best endeavours to promote the interests of Offaly County Council. Work Base: Initial assignment will be to Tullamore Central Library, Tullamore, Co.Offaly. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to provide him/herself at his/her own expense with the necessary mode of travel to and from work. Reporting Arrangements: You will report directly to the County Librarian, Offaly County Council or to other such person as may be determined from time to time. Working Hours : Working hours will be based on a 39-hour week to suit library service delivery requirements. Within the 39-hour week every Saturday and evening work is scheduled as part of normal working rotas. Rotas may be amended periodically in response to service needs. The working hours may be reviewed at any time by the Council. No additional remuneration will be paid in respect of such activities. The provisions of Offaly County Council’s Time and Attendance Policy is applicable to this grade at the current time. Annual Leave: The current annual leave 25 days per annum inclusive of Good Friday. Granting of annual leave, payment for annual leave and arrangement for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1997 (as amended) Sick Leave: The terms of the Public Service Management (Sick Leave) Regulations 2014 as amended will prevail. Probation: Appointees will be on probation for the first year of employment. The terms of the Offaly County Council Probation Policy will apply. Superannuation: Public Service Pensions (Single Scheme and Other Provisions) Act 2012 : New members joining the Public Sector on or after 1st January, 2013 will be required to join the Single Public Service Pension Scheme. The Single Scheme applies to all pensionable first-time entrants to the Public Service as well as to former public servants returning to the public service after a break of more than 26 weeks. A rate of PRSI contribution will be required of their superannuation to contribute to the local authority at the rate of 3% of their pensionable remuneration plus 3.5%, of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). This includes a contribution to a Spouse’s and Children’s Scheme. Pension and retirement lump sum based on career-average pay pensions will be co-ordinated with the State Pension Contributory (SPC). For persons who commenced public sector employment prior to 1st January 2013: Persons who become pensionable employees of a local authority who are liable to pay the Class A rate of PRSI contribution will be required in respect of their superannuation to contribute to the local authority at the rate of 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (ie. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). Persons who become pensionable employees of a local authority who are liable to pay the Class D rate of PRSI contribution will be required in respect of their superannuation to contribute to the local authority at the rate of 5% of their pensionable remuneration. All persons who become pensionable employees of a local authority will be required in respect of the Local Government (Spouses and Childrens Contributory Pension) Scheme to contribute to the local authority at the rate of 1.5% of their pensionable remuneration in accordance with the terms of the scheme. Retirement: Public Service Pensions (Single Scheme and Other Provisions) Act 2012: The compulsory retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 is 70 years. Minimum pension age of 66 years, rising to 67 years and 68 years in line with State Pension age changes, is applicable. Public Service Superannuation (Miscellaneous Provisions) Act, 2004: There is no mandatory retirement age for ‘New Entrants’ from 1st April, 2004 to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. 65 years is the minimum age at which a person may be paid. As a new entrant to the public service, under the terms of this legislation, new entrants will not be required to retire on grounds of age. Anyone who is not a ‘New Entrant’ to the public service, defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004 is subject to compulsory retirement age of 65 years. Travel: When required to do so, holders of the post shall hold a full driving licence for class B vehicles and shall drive a motor car in the course of their duties and for this purpose, provide and maintain a car to the satisfaction of the local authority. If you are required to travel as part of your official duties, Offaly County Council as your employer must be indemnified on your insurance policy. Travelling expenses and subsistence expenses necessarily incurred in the course of official duties will be refunded in accordance with appropriate rates in line with the relevant Department Circulars and Offaly County Council’s Travel and Subsistence Policy. If during your employment, your licence is revoked, even temporarily, or if you receive endorsements on your licence, which may affect your duties, you are obliged to notify the Council immediately.
Heritage Officer
DUTIES AND RESPONSIBILITIES The Heritage Officer shall perform such duties as may from time to time be assigned in relation to employment and as may be appropriate to any function of the council and shall carry out such instructions as may be given in relation to the performance of their duties. The duties of the post include, but are not limited to, the following: - PRINCIPAL TERMS AND CONDITIONS The Competition Monaghan County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which permanent and temporary vacancies for the post of Heritage Officer shall be filled. The post(s) shall be wholetime, permanent/temporary and pensionable The post holder shall not engage in any gainful occupation, other than as an employee of a local authority, to such an extent as to impair the performance of his or her duties as an employee of a local authority or in any occupation which might conflict with the interests of the local authority, or which might be inconsistent with the discharge of his/her duties as a local authority employee. Salary: The salary shall be fully inclusive and shall be as determined from time to time. Starting pay for new entrants will be at the minimum of the scale. Holders of the post shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. An allowance may also be payable in respect of travel expenses and subsistence. The salary scale for the post is: - €59,067, - €61,217, - €63,366, - €65,520, - €67,672, - €69,823, - €71,956, - €74,116 - €76,280, €78,425, 1st LSI €80,897, 2nd LSI €82,108 Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Local Government, and Heritage. Appointees who are not existing public servants will enter at the minimum point of the scale. Probation: Where a person who is not already a permanent employee of a local authority is appointed, the following provisions shall apply: - (a) there shall be a period after such appointment takes effect, during which such person shall hold such position on probation. (b) such period shall be twelve months, but the Chief Executive may, at his discretion, extend such period. (c) such person shall cease to hold such office at the end of the period of probation, unless during such period, the Chief Executive has certified that the service of such person is satisfactory. Hours of Duty: The successful candidate’s normal hours of work will be 35 hours per week. Flexible working arrangements apply. The Council reserves the right to alter the hours of work from time to time. The role requires flexibility in terms of working hours as the duties may involve working outside of normal office hours. Annual Leave The annual leave entitlement will be 30 days per annum. Health For the purpose of satisfying the requirement as to health it will be necessary for each successful candidate, before he/she is appointed, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. Superannuation: Membership of the Local Government Superannuation Scheme or the Single Public Service Pension Scheme is compulsory for all employees. Details will be provided to the appointee prior to appointment. Superannuation contributions Persons who become pensionable officers of a Local Authority who are liable to pay the Class A rate of PRSI contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). Persons who become pensionable officers of a Local Authority who are liable to pay the Class D rate of PRSI contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 5% of their pensionable remuneration. Widows & Orphans/Spouses & Children’s scheme All persons who become pensionable officers of a Local Authority will be required in respect of the Spouses and Children’s Contributory Pension Scheme to contribute to the Local Authority at the rate of 1.5% of their pensionable remuneration in accordance with the terms of the scheme. New entrants from 1st January 2013 – Single Public Services Pension Scheme For new entrants under the Single Public Service Pension Scheme, effective from 1st January 2013, superannuation contributions are as follows: 3.5% of net pensionable remuneration and 3% of pensionable remuneration. Pension and retirement lump sum will be based on career-average pensionable remuneration; pensions will be co-ordinated with the State Pension Contributory. Retirement: There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other provisions) Act 2012 is 70 years. Garda Vetting/Child Protection The successful candidate(s) will be subject to the Garda Vetting Procedures and will be required to complete Appendix V of the County Council’s Child Protection Policy. Residence The successful candidate(s) shall reside in the district in which his or her duties are to be performed, or within a reasonable distance thereof. Training Successful candidates will be required to attend and participate in training programmes as may be decided by the local authority from time to time and to apply their learning in the course of their working activities. Offer of appointment Monaghan County Council shall require any person to whom an appointment is offered to take up such appointment within a period of not more than one month from the date on which the offer is made. If he/she fails to take up the appointment within such period or such longer period as the Council in its absolute discretion may determine, the Council shall not appoint him/her. References All appointments are subject to receipt of satisfactory references.
Craftworker Foreman
Essential Criteria 1. CHARACTER Each candidate must be of good character. 2. HEALTH Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. EDUCATION, TRAINING, EXPERIENCE ETC. Each candidate must, on the latest date for receipt of completed application forms: a) Hold an Advanced Craft Certificate (previously known as National Craft Certificate) (Level 6 on NFQ) in a recognised trade (e.g. Carpenter/Joiner, Plumber etc) or an equivalent qualification. b) Have a minimum of five years’ satisfactory experience, after completion of apprenticeship, as Craftsperson. c) Possess at least three years’ experience in supervising both skilled and unskilled employees. d) Possess a current Safe Pass Card and submit this along with your application form. e) Hold a current clean full Class B driving licence. f) Have good technical knowledge and be capable of working on their own initiative. g) It is required that Candidates be computer literate with a working knowledge of e-mail, word, excel etc. h) Be capable of writing clear and concise reports and keeping works records. i) Be capable of reading drawings and having satisfactory knowledge of surveying and setting out of works. j) Be capable of organising work schedules and motivating staff in completing works efficiently and effectively. k) Have experience in dealing with the public. l) Have a reasonable knowledge of the requirements of Health and Safety Legislation and the ability to properly complete Safe Systems of Work Plans. The position is whole time, permanent and pensionable. Candidates may be shortlisted on the basis of information supplied on their application form. The Post of Craftworker Foreman The Craftworker Foreman shall arrange under the direction of the relevant supervisor, or his/her appointed representative, the efficient execution of all works in his/her area of charge and discharge all other duties related to his/her work. The duties of the post shall include: 1. Supervise and manage staff as required including signing off timesheets for operatives under his/her direct control. 2. To ensure that the operatives under his/her direct control are following safe work practices and that personal protective equipment is being worn. 3. To record and report on employee’s overtime, and take appropriate action as directed. 4. To supervise and/or liaise with Community Employment Schemes, or any equivalent scheme, operated by Louth County Council. 5. Plan, prioritise, organise and schedule workloads. 6. To supervise the street cleaning and maintenance of public areas including litter control and waste bin management. 7. To inspect the public areas, including signs and street furniture, in his/her area, and to take all necessary steps for keeping them in good repair, subject to the general direction of the relevant supervisor. 8. To record and report on all incidents/accidents involving employees and/or third parties in his/her area of charge. To co-operate with all investigations, and to give evidence in court when required. 9. Keep such records and submit such reports in relation to the work under his/her control as required. 10. To advise the relevant supervisor, or his/her appointed representative of anticipated shortages of materials and tools and use correct ordering procedures. 11. To report any plant deficiencies to the relevant supervisor, or his/her appointed representative as soon as they occur. 12. To bring any observable deterioration in material quality to the immediate attention of the relevant supervisor, or his/her appointed representative. 13. To sign delivery dockets and daily plant sheets. 14. To participate, as required, in the evaluation and appraisal by the relevant supervisor, or his/her appointed representative, of operatives under his/her direct control. 15. To prepare, as required, data necessary to enable the relevant supervisor, or his/her appointed representative, to work out daily or weekly costings, or other necessary analysis of expenditure in relation to work done. 16. To be available during emergencies to respond to requests for assistance outside of normal working hours. 17. To act, if directed, as an Authorised Officer of the Council under the Litter Pollution, Water Pollution, Waste Management Acts, and other relevant Acts. 18. To assist and liaise with other Departments on works and emergencies. 19. To keep the relevant supervisor, or his/her appointed representative, advised on all matters that may be of importance and/or of interest to Louth County Council, including unsound structures, interference with road drainage, damage to road surface, overgrown hedges and illegal signs. 20. To report immediately the circumstances of any inefficiency or unsatisfactory work or service in his/her charge and to carry out the direction consequent on such reports. 21. To participate fully in any initiatives aimed at increasing quality of service and customer satisfaction. 22. To co-operate with, and contribute to, operational review. 23. To co-operate with, and contribute to, value for money initiatives. 24. To co-operate with, and contribute to, any initiatives aimed at increasing safety in the workplace. 25. To deal with members of the public in a courteous, prompt and efficient manner and to keep the relevant supervisor, or his/her appointed representative, informed of such dealings. 26. The holder to the post will be required to avail of modern communications such as two-way car radio and/or mobile phone, as directed. 27. To use as directed, and upon receipt of appropriate training, Information Technology equipment including digital cameras, personal computers, GPS equipment and hand held technologies. 28. To accept the introduction of all new plant, equipment and machinery, and to be flexible in the use of same. 29. To co-operate with, and participate in, new work systems that involve the keeping and updating of work/materials/plant records in either book or electronic format. 30. To co-operate, liaise with and supervise, when directed, work carried out by private contractors and sub-contractors employed by Louth County Council. 31. To manage local responses to emergency events under the direction of the relevant supervisor such as flooding, adverse weather events, oil spills or any other such emergency event that may occur and to be available during emergencies outside of normal working hours. 32. To participate in training provided by Louth County Council, and to facilitate the training of employees under his/her direct control. 33. Holders of the post may be assigned to work in all appropriate areas in the course of their employment. 34. To carry out any other instructions which may be given by the relevant supervisor, or his/her appointed representative, from time to time. These duties are indicative rather than exhaustive. Persons employed will be required to work in any location in the Louth County Council Administrative area. Duties will be performed in accordance with quality initiatives and standards. You shall perform such duties appropriate to your grade as may from time to time be assigned to you in relation to your employment and as may be appropriate to any particular function of any Council for which the Chief Executive is responsible and carry out such instructions as may be given in relation to the performance of your duties. The work will be carried out in accordance with established work practices or as negotiated from time to time. Person appointed will be required to report to work location at the location notified to him/her by the supervisor. Employees must attend at all training courses deemed necessary by their employer for their area of work, and exercise the skills and knowledge learnt when required to do so. The person employed will be required to perform assigned duties exercising a duty of care, in the interest of safety of oneself, fellow employees and the general public, at all times in compliance with Louth County Council’s Health & Safety Management System. Working in a safe manner, in full compliance with the relevant safety legislation and construction regulations, will be the primary responsibility of all Foremen. Particulars of Post Wages Wages shall be fully inclusive and shall be as determined from time to time. The holder of the office shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to and received by him/her by virtue of his/her office or in respect of services which he/she is required by or under any enactment to perform. Wages shall be at Local Government Foreman (Craft) scale €1,013.68 - €1,069.52 gross per week. Health For the purpose of satisfying the requirements as to health, it may be necessary for the successful candidate, before he/she is appointed, to undergo at his/her expense a medical examination by a qualified medical practitioner to be nominated by the local authority. On taking up appointment, the expense of the medical examination will be refunded to the candidate. Location of post Louth County Council reserves the right to assign the post holder to any department, premises or district in use by the Council, now or in the future subject to reasonable notice. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to provide him/herself at his/her own expense with the necessary mode of travel to and from work. Residence The holder of the office shall reside in the district in which his/her duties are to be performed or within a reasonable distance, thereof. Hours of work You will be required to work a 39 hour week at such specific times as will be notified by the Council from time to time. Starting and finishing times will be as notified to you by your Supervisor. All hours worked will be subject to the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. Sick Leave The terms of the Public Service Sick Pay Scheme will prevail. Annual Leave Annual leave entitlement for the position will be 25 days per annum (pro rata for the fixed term). Louth County Council’s leave year runs from 1st January to 31st December. Granting of annual leave, payment for annual leave and arrangements for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1977 (as amended). Probation Where a person, who is not already a permanent officer of Louth County Council, is appointed, the following provisions shall apply: • There will be a probationary period of 9 months from date of employment, • The Chief Executive may at his or her discretion extend this period, • You shall cease to hold office at end of the period of probation unless during this period the Chief Executive has certified that your service is satisfactory. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Tenancy Sustainment Officer
1. The Position The Council is seeking applications from suitably qualified candidates with relevant experience for the position of Tenancy Sustainment Officer (Grade V, analogous). It is proposed to form a panel of qualified candidates from which vacancies both permanent and temporary will be filled during the lifetime of the panel. The Tenancy Sustainment Officer is based within the Housing Section of Donegal County Council and is responsible in providing support to individuals and families to sustain their tenancies and develop independent living and tenancy skills. The Tenancy Sustainment Officer will work with a focus on homeless prevention and will have intensive and direct interaction with people providing clear advice and support to enable them to sustain their tenancies. 2. Roles Duties & Responsibilities A non-exhaustive list of the duties and responsibilities of the Tenancy Sustainment Officer are set out below: • Identify and respond to early warning signs of tenancy risk when identified by Area Housing staff, including neighbour complaints, rent arrears, or property condition concerns, by proactively engaging with tenants to provide support and prevent escalation; • Provide practical support and advocacy during tenancy related disputes or crises, including liaison with local Area Housing staff and external agencies; • Have demonstratable experience of working with social housing applicants and/or the provision of tenant focused services including dispute resolution. • Promote tenant participation by providing information and practical services to the tenants, including welfare, benefits and housing advice, budget and debt management and general life skills to enable individuals to participate fully in their daily decision making; • Assist tenants in gaining access to a range of community resources, specialist services where issues relate to disability, mental health, substance misuse, and primary health care are evident in response to tenants needs and wishes to maximise their tenancy sustainment skills through specialist programmes. • Work closely with the HAP Placefinder Service achieving exit goals for homeless clients in emergency accommodation; • Provide support to persons moving out of emergency accommodation to enable them to sustain their tenancies; • Maintain a caseload of clients and develop, implement and regularly review individual housing care/support plans in conjunction with other voluntary and statutory service; • Work as part of the Homeless Action Team (HAT) to meet the needs of the homeless clients, or those at risk of homelessness; attend monthly meetings and provide information as required; • To be responsible for keeping up to date casework records and written assessments, and ensure all necessary information is recorded on the Pathway Accommodation & Support System (PASS), iHouse and other systems as required; • Provide progress report and presentations as required in relation to caseload; • Liaise with other agencies, voluntary and statutory as appropriate, making referrals and attend inter-agency meetings and reviews of clients as and when required; • Designated responsibility for Child Protection/Safeguarding Council in accordance with the Children First National Guidelines 2011; aware of child protection issues and reporting procedures • Designated Sex Offenders Liaison Officer (SOLO), as required; • Travel to homes of tenants, families and individuals where necessary; • To approach tenants at all times with dignity and respect and ensure they are provided with choices around the services they receive; • Participate in relevant training and development courses as agreed with your supervisor; • To adhere to all policies and procedures, particularly in relation to child protection, confidentiality, finance, personal safety and customer care; • To undertake any other duties of a similar level and responsibility as may be required from time to time. 3. Qualifications & Requirement of the Post The post of Tenancy Sustainment Officer is analogous to that of Staff Officer and the Department of Housing, Local Government and Heritage has declared that the qualifications for the post of Staff Officer will be as set out below: (a) Character: Candidates shall be of good character. (b) Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Successful candidates will be required to undergo a medical examination carried out by the Council’s Occupational Medical advisor prior to appointment. (c) Education, Training, Experience etc. Each candidate must, on the latest date for receipt of completed applications: • have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects (or four if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, AND • have obtained at least Grade C (or Honours) in Higher Level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics) OR • have obtained a comparable standard in an equivalent examination, OR • hold a third level qualification of at least degree standard, (d) Desirable Skills It is desirable that candidates possess one of the following • A National Diploma in Applied Social Care Studies awarded by Quality & Qualifications Ireland (QQI) OR • A Diploma in Social Care awarded by Quality & Qualifications Ireland (QQI) OR • A Diploma in Applied Social Studies/Social Care from DIT OR • A BA (Ord) in Social Care Practice (minimum Level 7 on the QQI framework) OR • An equivalent qualification in a related field OR • A minimum of 5 years’ experience working in the homeless provision area or similar type service (e) Core Competencies Candidates must be able to demonstrate that they have the following relevant competencies having regard to the role, duties and responsibilities of Tenancy Sustainment Officer. (i) Initiative and delivery of results, e.g. • Track record of achievements. • Problem solving & resolution. • High level of attention to detail. • Compliance with various policies / standards. • Judgement and ability to work autonomously. • Take initiative and be open to taking on new challenges or responsibilities. (ii) Interpersonal skills and communicating effectively, e.g. • Effective verbal and written communication skills. • Ability to present ideas effectively and to present to groups. • Ability to write fluently and to prepare clearly structured written reports. • Maintain a positive, constructive, and enthusiastic attitude to their role. • Understand and implement change and demonstrate flexibility and openness to change. (iii) Planning & Organisational skills. • Ability to manage time and workload effectively. • Ability to analyse and identify key issues/demands. • Ability to work under pressure in a cross functional environment and to tight timelines. (iv) Working with others and teamwork, e.g. • Build, manage, and nurture partnerships and working relationships across a wide range of key agencies and organisations. • To work as part of a team. • Service User focus. 4. Particulars of the Post (a) General Donegal County Council proposes to create a panel of qualified candidates for the position of Tenancy Sustainment Officer from which it will fill any vacancy that may arise. (b) Probation The successful candidate shall be required to be on probation for an initial period, as determined by the Council. This period may be extended at the discretion of the Council. (c) Remuneration The current annual pay-scale is €51,210 minimum to max LSI2 €61,252 (as per Circular EL 03/2025). Holders of the post will be paid at the appropriate point on the salary scale in accordance with the relevant Department Circular. New entrants will commence on the minimum point of the scale. (d) Base The base for the post of Tenancy Sustainment Officer shall be determined by the Council and will depend on the particular area and service to which the post holder is assigned. The role of Tenancy Sustainment Officer may involve some travel, with some trips involving overnight stays and associated costs covered by the appropriate allowances. (e) Residence Holders of the post shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. (f) Working Hours / Annual Leave The normal hours of work will be 35 hours per week. The Council reserves the right to alter the hours of work from time to time. Annual leave allowance will be in accordance with Circular LG(P) 07/2011. (g) Requirement to Drive Candidates shall be required: (a) to possess a full current category B Driving Licence. (b) to have their own vehicle available for use while performing their duties and the associated costs will be covered by the appropriate allowances. (h) Citizenship Requirements Eligible candidates must be, on the latest date for receipt of completed application forms; (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. (i) Conflicts of Interest The post holder shall not engage in any gainful occupation, other than as an employee of a local authority, to such an extent as to impair the performance of his or her duties as an employee of a local authority or in any occupation which might conflict with the interests of the local authority or which might be inconsistent with the discharge of his duties as a local authority employee. (j) Garda Vetting Candidates for the post Tenancy Sustainment Officer are subject to Garda Vetting. Please note all candidates must attain a satisfactory Garda Vetting Disclosure prior to appointment, otherwise the offer of employment will be withdrawn. In the event where a Garda Vetting Disclosure indicates that there is a case pending, then the appointment cannot proceed at that time and the offer of employment will be withdrawn. The candidate will however retain their position on the panel and will be considered for the next vacancy should same arise within the lifetime of the panel. 5. Recruitment Process A. Application Form • Applications must be made on the official online application form and all sections of the form must be fully completed. • Please do not submit a CV with your application. Only information contained in the online application form will be considered when assessing a candidate’s suitability for the post. • Applications must be received by the deadline specified on the form. • Applications that are late, lost or delayed will not be considered unless official evidence showing that the application was sent within the timeframe can be produced. B. Short Listing Candidates may be short-listed for interview on the basis of information supplied. In the event of a short-listing exercise being required, an Expert Panel will convene to examine and assess the application forms against a set of pre-determined criteria, based on the requirements of the job. It is therefore in your own interest to provide a detailed and accurate account of your qualifications and experience on the application form. Where it is considered, by reason of the number and standard of applications received, that it would be reasonable not to admit all candidates to the interview, only persons likely to attain at the interview a standard sufficient for selection and recommendation for appointment shall be called for interview. C. Right to Information and Review - # TSO 001 The Council is committed to offering feedback and information to candidates. Any candidate who wishes to do so may request to have a decision or the process reviewed. Any such request must be submitted in writing, stating the grounds of the request and this must be submitted to the Human Resources Department, Three Rivers Centre, Lifford, Co. Donegal within five working days of the date of notification of a relevant decision quoting the above reference number. D. Confidentiality Subject to the provisions of the Freedom of Information Act 2014, applications will be treated in strict confidence. E. Other Appointments to the Council are subject to satisfactory checks with regard to references, qualifications, medical examinations, and Garda Vetting, as applicable. F. Canvassing Will Disqualify Any attempt by a candidate (or by any persons acting on their behalf) to canvass or otherwise influence any officer of the Council (or persons nominated by it to interview or examine applicants) in the candidate’s favour, either directly or indirectly, by means of written communication or otherwise, will automatically disqualify the applicant for consideration for the position. G. General Data Protection Regulation Donegal County Council is committed to protecting your personal data and we comply with our obligations under the Data Protection Acts, 1988 – 2018, and the General Data Protection Regulation. • Basis for Processing your Personal Information The basis for processing your personal data is to process your application for the position you have applied for with Donegal County Council under the Terms of the Employment (Information) Act 1994 and Human Resources Department policies and procedures. When your application form is received, we create a computer record in your name, which contains much of the personal information you have supplied on your application form. This personal record is used solely in processing your candidature. You are entitled to obtain at any time, a copy of information about you, which is kept on record. • Sharing of Information Outside of the relevant recruitment team, the information provided in your application form will only be shared for progressing the competition for which you have applied for, with a designated shortlisting and/or interview board. If, following the competition, you are deemed a qualified candidate and offered a position; the information provided in your application form will form part of your Personnel File. Furthermore, should you be offered a position and subsequently confirm your interest in the position, the information provided on your application form will be used to request service records and employment references. • Storage period Your application will be retained for two years from the date of the competition. Applications that are not progressed to interview stage will be destroyed post competition.
Security Personnel
Main purpose of the role: Purpose of this role is to provide support to Store Management and colleagues in all aspects of the Security function. The ideal candidate will have/be: Previous experience within a retail security role Hold a current PSA Security Guard License is essential Excellent communication and customer service skills Excellent interpersonal skills Ability to work on own initiative as well as part of a team Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Protect the Store€,,s assets Assist the Store Owner/Manager in preventing loss of stock/theft within the store Ensure that the Store is a safe environment for customers and employees Key holding responsibilities to include opening/closing of the Store Carry out routine spot checks on waste, deliveries, closing stock, refunds, voids and employees Carry out investigation work, when required Monitor CCTV records
Butcher
Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.
Barista
Main Purpose of the job: Responsible for delivering all aspects of the Frank and Honest brand to the customer in an efficient and friendly manner and also responsible for educating customers about the Frank and Honest coffee range. Relevant Skills/Experience: Previous experience in the hospitality sector (caf, restaurant, hotel) an advantage; Barista experience is desirable; Excellent communication skills; Previous customer service experience is an advantage; Passion for coffee and ability to inspire customers; Main Duties Always ensure that customer satisfaction is the number one priority by greeting each customer as if it€,,s their first visit to the store and consistently deliver an exceptional service; Adhere to all standards required by Frank and Honest including the policies, procedures, instructions and guidelines set out in the operations manual; Prepare all Frank and Honest beverages and blended cold drinks adhering to the correct procedures; Assist customers to improve their knowledge of our food and beverages; Maintain the highest quality and consistent food and beverage standards at all times; Clean the coffee equipment throughout the day consistent with Frank and Honest standards; Familiarise yourself with the full Frank and Honest food product range and upsell the full range; Demonstrate your passion for coffee by sharing knowledge and personal recommendations with customers; Deal with all customer queries efficiently, professionally and in line with store/caf policy; Merchandise and present the caf to the highest standard at all time and in accordance with relevant guidelines; Ensure that all areas of the caf/your area are kept clean and tidy.
Trainee Manager
Main purpose of the role: Support the management team in all aspects of the operation of the store while gaining detailed experience in individual departments throughout the store. The ideal candidate will have/be: 1 years€,, experience in the retail industry is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills is desirable Experience with fresh food Excellent communication skills Good delegation skills Highly driven with a strong work ethic Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main Duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Actively participate in all training and development initiatives, and performance assessments Merchandise and present the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines Implement planograms correctly and ensure the correct range is in place in store Gain competence with all aspects of supply procedures €" ordering, delivery procedures, stock rotation and control procedures Manage such departments as are assigned to you Engage with new initiatives and embrace new ways of working.
Apprentice Service Advisor
Due to continued growth within the group, we are currently recruiting for a trainee Service Advisor to work in our modern Joe Duffy Athlone dealership. Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Requirements: To be the focal and experienced point of contact for our Athlone customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Athlone dealership range. Maintain relevant systems ensuring accuracy at all times. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills. Excellent organisational skills. Able to record accurately all relevant details. Ability to 'up sell' additional work / accessories. An ability to absorb and understand technical data and explain it to our customers as required. A full, clean driving licence is an essential requirement for this role We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package: Employment Assistance Programme. Industry-leading training and progression plans. Bike to Work Scheme. 20 days of Annual Leave. Life cover. Active Social Club. PRSA.
