Jobs in Waterford city
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Are you a quick learner, and can work at pace? Then we have an excellent opportunity covering Maternity Leave until end of July 2025. Reporting directly to the Telesales Supervisor/ Managing Director, the Telesales Representative will be an outstanding communicator with a professional but friendly approach. Responsibilities include but are not limited to: QUALIFICATIONS & EXPERIENCE: Ideally candidates will have experience within a similar customer service department in a sales focused organisation.
Customer Engagement and CRM Administrator
The Company: As a supplier of automation solutions, Pilz is a company whose name is synonymous worldwide with safety for human, machine and the environment, providing automation solutions for all industries and sectors. Pilz develops automation technology that considers both machinery safety and security requirements. In addition to the head office in Ostfildern near Stuttgart, Pilz is represented by 42 subsidiaries and branches on all continents. As a global supplier, with our components, systems and services, Pilz has worked with our customers to ensure safe production processes internationally for more than 70 years. In order to develop innovative solutions for the intelligent industry of tomorrow, Pilz invests more than 15% of turnover in research and development and works closely with research institutes. Pilz Ireland (www.pilz.ie) is based on the Model Farm Road, Cork and this campus houses the following headquarters departments: - Pilz Ireland Industrial Automation (Distribution) our Sales and Services subsidiary serving the market in Ireland. - Software Research and Development. - Global Services. - Global Accounts Management. The Role: Pilz Ireland Industrial Automation (Distribution) sells Pilz products and services on the island of Ireland. Pilz is initiating a project to significantly update our SAP cloud-based CRM system. We are seeking a Customer Engagement and CRM Administrator to requalify each company on the database and update relevant contacts. Reporting to the Sales Manager of Pilz Ireland, your primary role will be to identify and qualify customers and related contacts within the CRM for Pilz products and services. You will use Pilz CRM, LinkedIn, a Tele-sales approach and other methods to evaluate whether customers or prospects have needs for Pilz products and services. You will carry out a preliminary qualification of leads that emerge and pass the lead details to the Pilz Ireland sales manager. You will become proficient in using Pilz cloud for customers CRM and develop internal training for Pilz sales and technical staff that use our CRM system. The position will be based in our Cork office [Hybrid Role] Pilz Ireland, Business & Technology Park, Model Farm Road, Cork, Ireland. Pilz offers a competitive compensation and benefits package, including, but not limited to: - Competitive salary. - Private health care. - Pension scheme employee and employer contribution. - Employee Assistance Program and wellness events. - Hybrid working policy, work-from-anywhere for up to 20 days policy, and flexible working arrangements. - Service days and service awards. - Incremental annual leave and company days. - A host of employee policies. Key Responsibilities: - Become a key user of the Pilz CRM software to optimize the use of customer and contact data for sales and marketing activities. - Manage and maintain the Pilz CRM system to ensure data accuracy, integrity and accessibility. - Engage with existing customers and contacts within the current database and update the new cloud-based system accordingly to support in driving efficiency for our external sales team. - Research external industry sector market data and Pilz customer data to develop a comprehensive list of prospects and / or customers and associated contacts. - Support customer engagement strategies, including e-mail campaigns and other communication platforms. - Track any leads resulting from customer engagement in the CRM lead tracker. - Carry out outbound activities to qualify customers and contacts and create early-stage pipeline. - Liaise with external sales personnel to seamlessly transfer opportunities to the external sales team. - Present weekly updates to Pilz management on customers and contacts qualified and any resulting leads within the CRM. Generate reports and dashboards to provide insights to sales and marketing teams. - Ad hoc duties that may be assigned. The Person: - You will be customer focused, self-motivated individual with customer facing skills. - You will have excellent communication skills with a meticulous approach to work with attention to detail. - You will be proficient in use of IT applications with a strong capability to learn and use a CRM system and related applications. Essential Criteria: - Minimum 2 years’ experience inside sales, sales or marketing in a B2B environment. - A third level qualification or equivalent work experience in a related business discipline. - Calm and patient demeanor. Able to listen to engage with customers with sufficient interaction to qualify their company and their role. - The candidate should have a hunter mindset that understands the importance of office based proactive sales activities including cold calling, emails and social selling. - We are looking for a confident communicator with excellent verbal and written skills that can practice effective listening. - A self-motivated person that has a desire for a fast-paced working environment that does not shy away from targets and KPIs. - High standard of computer literacy required, specifically including ERP’s, CRM’s and MS M365 applications including Power BI and Excel. Desired Criteria: - Worked in a sales role in the field of industrial automation to sectors including Pharmaceutical Bio-Pharmaceutical, Medical Technology, Food & Beverage as well as General Manufacturing Industry in Ireland. - 3rd level qualifications and or professional development in sales or business administration.
Shop Manager
Salary range: €36,112.98 per annum 1. PURPOSE OF THE JOB • To maximize sales, productivity, revenue opportunities and customer satisfaction levels through the efficient management of the St Vincent de Paul Charity shop byensuring compliance with the Society’s retail standards, current relevant legislation and SVP policy and ethos. • You’ll lead and develop your team comprising of volunteers, CE staff, TUS and paid employees, where applicable to maintain the standards of the shop and achieve targetsfor business growth. • You will lead and develop the management of a motivated team comprising shop volunteers, CE staff, TUS, occasional placements and paid employees, where applicable. • As a Shop Manager you’ll be vital to the ongoing success of Vincent’s Retail, focusing on maximizing sales, productivity, revenue opportunities and providing customer service that meets and exceeds our customer’s expectations. You’ll take ownership of your shop ensuring compliance with the Society’s retail standards, health and safety and legislation to create a shopping experience that caters to our wide range of customers and promotes the ethos of the Society. 2. ENVIRONMENT OF THE JOB The SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of over 12,000 volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including Social Housing, Child & Family services, Retail, Administration and other specialist areas. SVP retail is the third largest retailer in Ireland with 227 shops. When you work in an SVP shop your dedication, initiative and passion are helping to make an important contribution to the work SVP does and to change the lives of people in need across the country. SVP is committed to ensuring that everyone we encounter, regardless of age, gender identity, disability, sexual orientation, or ethnic origin has the right to be protected from all forms of harm, abuse, neglect, and exploitation. All employees are expected to act in accordance with SVP policies on Dignity & Respect and Safeguarding in respect of related Child and Vulnerable adult safeguarding policies and procedures. The Society is Christian based with a strong sense of Gospel values. The founder of the Society, Blessed Frederic Ozanam, was a devout Catholic and his legacy of spirituality remains a key element for volunteer members of the Society and underpins the conduct of conference meetings. It can often therefore be normal practice within the Society that prayers are said at the beginning and end of Conference meetings or at meetings where members are in attendance as this underpins the ethos of the Society. There is no requirement for staff members to actively participate in the saying of prayers but to respect the ethos of the Society and be aware that this practice may occur. 3. GUIDANCE AND AUTHORITY The job holder will report to the Regional Retail Manager, South West Region. The post holder is expected to operate with considerable autonomy. The nature of matters referred upwards are those: • Where significant resistance is experienced in the development of good practice and implementation of policy. • Where practice or proposed practice places stakeholders in a position of risk e.g. a child, a vulnerable adult, members, volunteers, the reputation of the Society. • Where decision will have a significant impact on the workload of others. 4. PRINCIPAL ACCOUNTABILITIES ACCOUNTABILITIES HOW ACHIEVED Business Development: 1. Implement effective re-sourcing of stock to anticipate customer demands - Develop and sustain a strong working relationship with the shop team. Participate in SVP retail initiatives as directed. 2. Review day to day operations and offerings of the shop in conjunction with recognised guidelines on core issues including customer care, retail standards, financial control, health and safety and security and recommend changes in working practices and staff levels where appropriate. - Source new opportunities for the development of the current product range where possible. - Maintain and encourage a recycling business to the shop from the community. - Encourage the involvement of existing volunteers actively recruit new volunteers from all sectors of the community - Implement effective resourcing of stock to anticipate customer demands 3. Maximise the financial contribution of the Vincent’s Retail by delivering like for like growth in line with agreed targets by encouraging all members of your team to do likewise. - Work in a collaborative and developmental way with volunteers, management and staff in the shop. 4. Achieve financial objectives - Deliver a yearly growth on threshold and stretch – - Shop Manager to be mindful of costs such as light/heat. 5. Keep Regional Retail Manager/Area/Shop Conference informed - Submit a monthly report to the Regional Retail Manager, Area/Shop Conference on performance, Health and Safety and compliance issues within the shop (a report template will be provided) - Attend Regional and National Meetings/training as requested. 6. Develop a “Sales through service” culture with the specific aims of retaining existing customers, attracting new customers and expanding customer activity in-store to include, buying, donating and volunteering. - “Relationship manage” existing valued customers by opening two-way communications with them. Encourage customer feedback through questionnaires, focus groups and customer events as appropriate. - Establish and promote clear guidelines for all forms of customer interaction, encourage volunteers and staff to exceed customer expectations at every opportunity thus creating a culture of sales through service - Actively use of thank you cards and loyalty cards. - Ensure that all shops operate a meet and greet - policy on the shop floor. - Ensure that the customer has full access to the shop products and services during advertised opening hours. 7. Develop a culture of regular self- assessment in the shop. - By using the Vincent’s Retail check list for all areas of the shop. Areas should include shop atmosphere, window display, stock display and rotation and after sales service. - Maintain cleanliness and order in the shop. - Maintains professional boundaries with customers at all times. 8. Investigate and resolve all legitimate customer complaints where possible and aim to recover the customer where practicable. - Log all complaints and respond within agreed timeframes. - Escalate where necessary - Ensure complaint and accommodation ratio is recorded on a monthly basis in the monthly report. Team Satisfaction: Recruit and maintain volunteers: 9. Recruitment of new volunteers for the shop and management of existing volunteers. - Continually recruit new volunteers by advertising in store, externally and online, job and volunteer centres, word of mouth and converting existing customers - Liaise with National Volunteer Coordinator to organise recruitment events - Use existing volunteer recruitment application programme including the induction period for all new volunteers. 10. Create and sustain an environment in which all staff and volunteers are motivated and are given suitable work to ensure that their individual motivations and abilities are being recognised and met. - Ensure that all staff and volunteers are working in an environment free from intimidation, harassment and discrimination. - Ensure that all existing and new volunteers and staff receive training and induction into the ethos and policies and procedures of the organisation - Ensure that all team members receive regular updates on their progress. Ensure professional boundaries with staff and volunteers at all times. - Ensure that all retail staff/volunteers have specific, realistic and measurable objectives and receive regular updates on their progress. Adhere to the induction programme for staff and volunteers and provide regular feedback on progress. - Assess the training needs of all staff and identify opportunities for staff to acquire new skills - Introduce a comprehensive and sustainable two-way communication process. - Keep staff updated through daily team briefs, use of noticeboard and quarterly team meetings. Disseminate information from meetings to your team. - Develop relationships with scheme supervisors/leaders/partners Compliance: 11. Familiarise all team members with SVP guidelines and best practice on issues including financial control and staff purchases. Compliance issues or concerns should be raised to the Line Manager. Comply with the Health & Safety Manual - Monitor working arrangements of all personnel ensuring compliance with policy and best practice. - - Performance issues should be addressed underthe - terms of the relevant SVP policy. - Promote best practice around Health and Safety and ensure that all staff comply with SVP guidelines and appropriate legislation in this area. - Comply with the Health and Safety manual. - Ensure risk assessments are carried out once a week - Ensure up to date records are kept of training and H&S - Ensure fire drills are completed regularly. 12. Promote and maintain a satisfactory level of control in the area handling cash and stock control and ensure compliance to recognised staff purchase and Emergency Assistance controls. - Where non-compliance occurs implement an action plan to agreed timescales. - Report non –compliance to the Line Manager at the earliest opportunity. - Ensure there is adequate cover on the roster to prevent lone working. 13. Continually reassess the operational risks inherent in the business, taking account o changing economic or market conditions, legal and regulatory requirements, operating procedures and practices and any impact of management restructures / new technology. - By addressing any areas of concern in conjunction with line management and or the appropriate department / function. 5. CHALLENGES There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature and high levels of local autonomy with the Society. • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Influencing others not under direct authority. 6. OTHER INFORMATION In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement/ change. The Society is committed to the Right to Disconnect Code of Practice which applies to all employees irrespective of where they work, be that office, service, home or other remote location, or their working pattern, either core, shift, or flexible hours. Given the nature of our organisation, employees may request or be required, depending on their role and agreement of management, to work in a more flexible manner and occasionally outside of their normal/standard working hours. Certain roles by their nature may have a requirement to work evenings or weekends and may be on a shift pattern (as detailed in the written particulars of employment), others may be required to attend evening or weekend meetings with members or may be subject to annual peaks and troughs in the workload. These are usually normal, expected, and foreseeable work-related requirements and staff should ensure that they receive the required breaks and compensatory leave as detailed in the Society’s Time off in Lieu policy. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled to and were not able to avail of on a particular occasion and the reason for not availing of such rest period or break within one week. 7. EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL Essential Education • Minimum Leaving Certificate level Experience • At least 3 years in a customer facing retail environment • Experience of managing / working with a diverse team of people • Experience of working with sales and meeting targets • Experience of independent working and also working as part of a team • Experience of providing and analyzing sales reports Skills • Excellent communication and interpersonal skills, both written and verbal, in individual and group situations • An ability to establish and foster excellent working relationships with many different people across different functions and locations. • Excellent organization skills • Competent in IT packages – Excel, Word, EPOS, Microsoft 365 • A positive outlook with resilience and persistence in the face of barriers andsetbacks. • An ability to display empathy, patience and a well-developed sense of humor. Knowledge • Commercially aware The person must also demonstrate the following personal attributes: • Ability to work on own initiative or as part of team. • Be honest and trustworthy • Be respectful • Possess cultural awareness and sensitivity • Be flexible • Demonstrate sound work ethics • Be Physically fit, this role will be required to move donations received from the public. Donations may weigh between 5kg – 15kg.
Customer Service Representative
The first month will be on-site training and afterwards there is a Hybrid working option available within Ireland! What is the role? We are seeking a highly motivated and customer-focused individual to join our housing agency as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients while also ensuring that all content on our platform adheres to our guidelines and policies. The successful candidate will be a team player. They should be comfortable working in a fast-paced environment and who is a solutions-based individual. We are looking for someone who has: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Business Development Representative
Business Development Representative to join the growing Scurri team. Reporting to the Head of Sales, the successful candidate will be responsible for building a pipeline of meetings for our senior sales team. It is anticipated that applicants will have a proven track record in sales. This role is based in Wexford Town, but will require some occasional travel to the UK/EU. Key Responsibilities
Retail Assistants
After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far, operating in 14 locations across the country. Retail Assistants – Mount Usher Gardens Description The opportunity has arisen for Retail Assistants to work in our Mount Usher Garden’s Admission store in Ashford Co Wicklow. This role is a permanent full-time role 40 hours per week with an immediate start. Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Procurement Analyst
About the Company - Avoca operates in 13 Store locations, Central Bakery & Kitchen, Central Stores and Weaving Production Mill across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Today, there are third generation weavers working at the Mill. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. Now heralded as one of Ireland’s most exciting retail stores, there are Avoca ceramics, clothing, perfumes, soaps and more from our own design studio. We have a host of award-winning cafes and restaurants, Food Markets crammed with artisanal ingredients from near and far, as well as a best-selling range of Avoca cookbooks. There are also gardens to explore at many of our stores, as well as florists and garden centres. The list goes on. And all of this from a modest handwaving mill, established in a rural Irish village in 1723. About the Role - We are seeking a Procurement Analyst to evaluate suppliers, negotiate contracts and ensure a cost-effective procurement of goods and services while managing the end-to-end procurement lifecycle. This role will collaborate with internal departments, review and negotiate vendor contracts, identify opportunities for cost savings and help ensuring compliance with procurement policies and procedures. The role will report into the Financial Director and will be primarily responsible for Packaging items plus In-direct expenditure Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Retail Sales Lead
About the Role The Retail Sales Lead will be the driving force behind customer sales growth, exceptional service, and revenue maximization in their store. They will oversee all aspects of Avoca’s retail operations, ensuring that every product and experience exceeds customer expectations. Key areas of focus: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Retail Sales Lead
About the Role The Retail Sales Lead will be the driving force behind customer sales growth, exceptional service, and revenue maximization in their store. They will oversee all aspects of Avoca’s retail operations, ensuring that every product and experience exceeds customer expectations. Key areas of focus: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
General & Food Manager
Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far. The Role: We have an excellent opportunity for an experienced General Manager to join the Avoca team. The role is exciting and ideal for an accomplished and experienced food manager seeking a new and challenging role. The General Manager is responsible for overseeing store operations, driving revenue growth, ensuring the highest levels of customer service and placing hospitality at the forefront of all of our interactions. This role demands strong leadership, operational excellence, and financial management to ensure the store meets its commercial targets. Key Responsibilities: · Driving sales and profit conversion delivering on a P&L bottom line. · Ensuring customer service and standards are best in class. · Ensuring all hospitality colleagues are fully trained, motivated, and efficient in their duties. · Act as a brand guardian to ensure consistency across the breadth of our offering. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
