Jobs in Dublin
Sort by: relevance | dateSales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Butcher
Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.
Security Personnel
Main purpose of the role: Purpose of this role is to provide support to Store Management and colleagues in all aspects of the Security function. The ideal candidate will have/be: Previous experience within a retail security role Hold a current PSA Security Guard License is essential Excellent communication and customer service skills Excellent interpersonal skills Ability to work on own initiative as well as part of a team Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Protect the Store€,,s assets Assist the Store Owner/Manager in preventing loss of stock/theft within the store Ensure that the Store is a safe environment for customers and employees Key holding responsibilities to include opening/closing of the Store Carry out routine spot checks on waste, deliveries, closing stock, refunds, voids and employees Carry out investigation work, when required Monitor CCTV records
Sales Consultant
GET TO KNOW US Are you Driven? Passionate? Captivating? Engaging?…. And LOVE fashion? Yes… well, we are Kurt Geiger and we think you could be too! Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe’s leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. KNOW THE ROLE KNOW HOW WE WORK Experience is our business : Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Back Share Apply Now
Social Care Worker, Collins Avenue
Looking for a change or a new job in the New Year? St. Michael’s House are recruiting a Social Care Workers for Collins Avenue Residential. Full Time and Part Time Permanent Contracts available Location: Collins Avenue, Dublin 9. We are currently recruiting dedicated Social Care Workers to provide bespoke, person-centred support to two individuals within their own home. This is a permanent position offering both full-time and part-time hours. The role involves delivering high-quality care tailored to the unique needs, preferences, and goals of each individual, promoting independence, dignity, and quality of life. Essential Criteria for Applicants: Salary Scale: Successful candidates will be paid in line with HSE revised consolidated Social Care Worker pay scale point 1: €40,351 – point 14: €56,650 per annum based on working a 39-hour week. Should you have no prior public sector experience you will be placed on point 1 of the pay-scale above. To Apply: Upload a CV Closing Date for receipt of applications extended to 16th January 2026 at 5pm. Interviews will be scheduled on the 23rd January 2026 Only candidates shortlisted for interview will be contacted, include a valid email address on application. Job offer is subject to approval under the process of funded posts in Disability Services in the HSE and Section 38 Agencies. St. Michael’s House is an equal opportunities employer.
Research Officer
The NDA wishes to appoint a Research Officer to join the Policy, Research and Public Affairs Department. It is expected that an initial vacancy to be filled from this panel will be a specific purpose role for a period of 12 months. This competition will result in the creation of a panel for full-time or part-time, permanent or temporary roles over the next two years. There is currently one temporary position available. The post-holder will report to a Senior Research Officer in the department. The NDA’s research and policy advice activities are based on the NDA’s Strategic Plan and annual work plan and guided by relevant developments related to disability policy and practice. The primary target audience for the NDA’s information and advice are the Ministers in the Department of Children, Disability and Equality, policymakers and practitioners. Research is disseminated to a wider audience as appropriate, particularly including persons with disabilities. The NDA has a role to develop practical policy and planning advice informed by research, statistical data and other relevant information and analysis. The organisation analyses policies, programmes and strategies relevant to the lives of disabled people in order to support quality improvement and impact as appropriate. The NDA also advises public bodies on the collection and use of statistical data relevant to disability but ensures that the lived experience of persons with disabilities is also captured through qualitative analysis. The role will focus on applied research on disability, conducted internally or commissioned, in support of the NDA’s’s roles of policy advice, and standards development and monitoring. In the first instance the post holder will fulfil the duties of Research Officer within the NDA but may be redeployed at Higher Executive Officer level as needs arise within the agency. The successful implementation of this role requires a number of key relationships to be fostered and developed. These will include relationships with colleagues and personnel from a range of agencies, including the public, private and community and voluntary sectors including Disabled Person’s Organisations. A high degree of flexibility and creativity will be required. As a staff member, the holder of the post will be expected to actively contribute to and participate in the overall development of the NDA and to promote its policies at all times, to effectively represent the NDA, and to adhere to NDA values. Main Duties and Responsibilities The core duties and responsibilities will include the following: · Undertake desk, primary and secondary research (both qualitative and quantitative) on relevant disability and universal design issues to support the formulation of evidence informed advice; · Advise and assist in the identification and measurement of indicators of progress as outlined in legislation or in national strategies, policies and programmes; · Identify and progress ways to measure impact and effectiveness of key policies and practices across areas relevant to disability; · Develop and present reports and visual representations of data and information on specific topics; · Collaborate with colleagues and with partner organisations on research, including overseeing and managing NDA-funded or commissioned work through management of contracts, budgets, quality assurance of reports received and organisation of report launch events and other dissemination activities; · Support developing and drafting NDA policy briefing papers and statistical factsheets on relevant areas, informed by robust analysis of appropriate data and literature reviews; · Ensure adherence to defined quality standards and policies on all projects undertaken, in particular the quality control of research output; · Represent the NDA at committee and working group meetings on specific topics and present the NDA’s information and advice; · Manage junior staff to enhance their contribution to the work of the Policy, Research and Public Affairs team; and · Carry out such other duties as may be assigned from time to time by the Head of Unit or line manager. Note: The duties and responsibilities enumerated in this job description should not be regarded as exhaustive in scope and may be added to or altered as required. Person Specification In applying for the post, applicants are strongly advised to clearly demonstrate how they fulfil the following essential requirements and capabilities. The selection process may include short-listing of candidates on the basis of the information provided in the application form. It is therefore in your own interest to provide a detailed and accurate account of how your skills, personal qualities, qualifications and experience meet the requirements for the post. The following criteria are considered the minimum for the post: · Hold a qualification at level 8 on the National Framework of Qualifications, or have equivalent research experience, in a relevant discipline such as, psychology, sociology, social policy, statistics, demography, economics, community health or a related discipline which includes a relevant quantitative or qualitative research component; · At least three years’ experience of research and research management in a relevant field. The following criteria are considered essential for the post: · A sound knowledge of quantitative and qualitative research methods, evaluation methods and quality criteria; · Excellent quantitative and data analysis skills, with knowledge of appropriate software packages (e.g. SPSS, NVivo, etc.) and strong IT skills; · Ability to analyse and evaluate information and use findings to inform recommendations; · Good judgement, decision-making, analysis and practical problem solving skills; · A track record in project management and delivery of results; · Strong written, oral and digital communication skills with the capacity to write simply and clearly, and to explain research findings to a non-technical audience; · Capacity to respond efficiently to urgent requests for data; · Flexibility, commitment and capacity to work as a member of a team; · Ability to work as a self-starter and on own initiative; · A clear thinker with an aptitude for precision and attention to detail; · Good interpersonal skills and capacity to develop partnerships; · Good administrative and organisational ability. The following criteria are considered desirable for the post: · A third level qualification to Masters level in a relevant discipline including psychology, sociology, social policy, statistics, demography, economics, community health; · An understanding and appreciation of the policy environment and of the public service in Ireland; · Knowledge and experience of disability-related issues; · Experience in visualising data and communicating statistical findings to a non-specialist audience; · People management experience. Salary Entry will be at the minimum of the scale of the Higher Executive Officer Standard Scale. The salary scale for the position is as follows: Pay scale with effect from 01 August 2025 for Civil Servants appointed on or after 6th April 1995 paying the Class A rate of PRSI contribution and making an employee contribution in respect of personal superannuation benefits (PPC): Higher Executive Officer Standard Scale – PPC €58,847 – €60,567 – €62,285 – €64,000 – €65,723 – €67,437 – €69,157 – €71,637 LSI1 – €74,112 LSI2 Higher Executive Officer Standard Scale €56,047 – €57,664 – €59,279 – €60,907 – €62,537 – €64,180 – €65,811 – €68,158 LSI1 – €70,513 LSI2 Entry will be at the first point of the scale. Different terms and conditions may apply if you are a currently serving civil or public servant. Annual Leave · The annual leave allowance for the position of Higher Executive Officer is 29 days. · This allowance is subject to conditions regarding the granting of annual leave in the public sector and is based on a 5-day week, exclusive of public holidays. Hours of Work Hours of attendance will be not less than 35 hours net per week. Your normal working hours are from 9am to 5pm, Monday to Friday. The NDA operates a blended working policy which requires a minimum attendance on site of two days per week. This requirement is dependent on the requirements of the role and will vary from time to time. Details of this arrangement are agreed locally with your line manager. Rest Periods The terms of the Organisation of Working Time Act, 1997 will apply to this appointment. Place of work The National Disability Authority is currently located in 25 Clyde Road, Dublin, D04 E409. Tenure This is a Higher Executive Officer Panel (Full Time and/or Part Time, Permanent and/or Specific Purpose). You will be required to undergo a probationary period. Sick Leave Pay during sick absence will apply in accordance with the provisions of the Public Service Sick Leave Regulations. PRSI Officers who pay Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the National Disability Authority. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits. Outside Employment Appointees to full-time positions may not engage in private practice or be connected with any outside business, which would interfere with the performance of official duties.
Hospitality Supervisor, Neon Asian Food, Camden St
Supervisor with Neon Asian Street Food Neon Asian Street Food is a Thai restaurant located in Dublin 2 where our goal is to deliver good quality food with no fuss, in a relaxed and informal environment. Fresh ingredients and quality product are prepared every day by a team of skilled Chefs to produce authentic Asian street food. We are looking for an ambitious supervisor to join our team. This is an exciting opportunity for an enthusiastic and outgoing individual to join a dynamic team in a competitive and fast paced restaurant environment. This is a position for a passionate food professional and the role requires the individual to integrate with the team to help them develop and manage the chefs and staff. The role involves customer service, sales building, quality control, food safety, cash control and all the other elements required to run a successful restaurant. The successful candidate will be a team player with a pleasant personality, great communication skills and the experience to know what’s important to help deliver a great experience for customers and staff alike. The ability to deliver consistently high standards is important in addition to a good level of food, beverage and customer service experience. Key Responsibilities: Candidates will be required to have proof that they are legally permitted to work in Ireland. Full Time positions available. Remuneration is based on experience. This is a position with Neon, a part of Dunnes Stores. Interested? Then apply now and see what difference you could make.
Senior Radiographer
Purpose of the Role CHI Radiology is undergoing a period of significant expansion in readiness to move to a new state-of the-art radiology department in the new children’s hospital. Newly recruited radiographers of all levels of seniority will avail of induction and mentoring, and will enjoy a myriad of opportunities for further training and career progression. There is a strong ethos of learning and development in our warm and friendly cross-city team, and we look forward to increasing the profile of paediatric radiography on a global scale in the coming years. As experienced members of the Radiography team, Senior Radiographers are a valuable support to Clinical Specialist staff and are trainers of basic grade radiographers. In conjunction with the Radiography Services Manager and senior staff, he/she will assist in managing staff resources ensuring staffing levels and skill mix are appropriate and within the resource allocation. Essential Criteria: · Bachelor of Radiography for Diagnostic Radiography or possess the Diploma of the College of Radiographers or equivalent. · Be registered on the Radiography Division of the Radiographers Register maintained by the Radiographers Registration Board at CORU. · On appointment practitioners must maintain live annual registration on the relevant division of the Radiographers Register maintained by the Radiographers Registration Board at CORU once initial registration is secured. · Have 3 years fulltime post qualification clinical experience and have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office Paediatric experience How to Apply & Informal Enquiries Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is Tuesday, 13th January 2026 by 23:45 pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Barry Hallinan, RSM 3, Children’s Health Ireland, 0874890360 For other queries relating to this recruitment process, please contact Talent Acquisition Specialist Victoria Gsamelova Victoria.Gsamelova@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2026 for your information.
Higher Executive Officer
The Role: The Injuries Resolution Board is seeking suitably qualified applicants for the position of Higher Executive Officer. The Board will, following an interview process, form two panels from which current and future vacancies at Higher Executive Officer grade will be filled. Panel A: (Open competition) Panel B: (Confined to employees of the Injuries Resolution Board) These panels will have a lifespan of 18 months from their inception. One in three posts will be confined to employees of the Injuries Resolution Board (unless Panel B has been exhausted). All other vacancies will be filled from Panel A, based on merit. We anticipate interviews for this panel to be held in early February 2026, with immediate vacancies available. The Injuries Resolution Board works across a number of divisions, Operations (to include assessment and mediation functions), Finance, Corporate, Research, Communications, Business Support Services and ICT Services. The current vacancies are within the Board’s Assessment team. The successful candidates may be appointed to a claims handling position where they will be responsible for preparing files for assessment of compensation in personal injury claims. The Board may from time to time hire candidates from the panel for other functions and may redeploy staff to other functions and Directorates within the organisation. The Higher Executive Officer in the Injuries Resolution Board is a role with people management responsibilities. HEOs are expected to contribute actively to the implementation of the Board’s strategic objectives, to the continuous improvement of the organisation in terms of its effectiveness and efficiency and to demonstrate behaviours consistent with the organisation’s culture, values and reputation. The duties of the Higher Executive Officer will be multifunctional. The successful candidate(s) will be required to apply resources flexibly across a range of work areas, both in terms of their own skills and experience as well as those of direct reports. Duties will include, but will not be limited to, the following: • Oversee a portfolio of claims through their lifecycle to ensure timely, fair, and successful resolution. • Manage varied tasks and conflicting priorities through effective delegation and resource planning. • Liaise with claimants, respondents (e.g., insurers), solicitors, medical professionals, and other stakeholders. • Assess medical and other reports, ensuring due process and fair procedures. • Liaise with Government Departments (e.g., Social Protection, Revenue). • Prepare legal notices under the Injuries Resolution Board Acts. • Manage assigned staff and support Operations Managers in service development. • Contribute to best practices in customer service, process improvement and efficiency. • Organise resources to meet objectives; analyse and prepare responses, respond to routine and non-routine queries. • Prepare reports, presentations, and represent the Board at external events. • Respond flexibly to workload variations and implement changes to improve effectiveness. Note: This description outlines major responsibilities and will be reviewed on an ongoing basis. Person Specification Essential • Ability to prioritise and effectively manage a significant and diverse portfolio of work. • Ability to analyse and think critically, quickly grasping complex issues and communicating these effectively. • Ability to interpret evidence from medical and other reports. • Understanding of the personal injuries claims and court awards systems, including the Personal Injuries Guidelines. • Excellent written and verbal communication skills – including preparation of reports, drafting correspondence and capability to present material in a clear, concise, comprehensive and convincing manner. • A team player with proven ability to contribute to organisational and strategic issues outside of the confines of the function. • Capable of working to tight deadlines. • Strong attention to detail & accuracy, ability to follow procedures with a focus on high quality outputs. • Experience in working with customers, with a focus on good customer outcomes. • Ability to work on one's own initiative, whilst being able to take direction. • Strong interpersonal skills and the ability to build relationships and engage with a range of different stakeholders. • Working knowledge of MS Office or similar. Desirable • Previous experience of working in a high-volume environment, with strong case management skills would be a significant advantage. • Knowledge and appreciation of the statutory, regulatory and policy framework under which the Injuries Resolution Board operates. • A competent understanding of the overall personal injuries system with an in-depth knowledge of the Personal Injuries Resolution Board Acts 2003 to 2022, the Personal Injuries Guidelines and other relevant legislation. • Knowledge and relevant experience of a role in any of the following settings: claims handling, insurance, administrative justice, quasi-judicial or regulatory body. • Experience of case management and having regard to fair procedures and due process. • Team Management skills – practical experience of managing staff, setting clear and realistic objectives and reviewing their performance. • A relevant third level qualification in a related area. Competencies for the Role • Teamwork & Team Leadership • Judgement, Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise and Self-Development • Drive & Commitment to Public Service Value In addition to a highly competitive remuneration package, we offer access to the following: • Flexi time • Car Parking on site • Generous support for further education and development • Paid Maternity Leave • Paid Paternity Leave • Paid Sick Leave • 24/7 Employee Assistance Programme • Wellness events, talks & supports • Pension schemes • People-focused policies to support all life stages • Secure on-site bicycle parking & Cycle to Work Scheme • Tax Saver Travel Pass The offices are also on the Red Luas line and many Dublin Bus Routes. Successful candidates will be able to apply for Blended working. Terms & Conditions Tenure The Higher Executive Officer in the Injuries Resolution Board is a full-time position. There are two positions available on a permanent basis as a public servant, subject to satisfactory completion of the probationary period. Salary Scale €58,847 – €74,112 per year
Executive Officer
The Role: The Injuries Resolution Board is seeking suitably qualified applicants for the position of Executive Officer. The Board will, following an interview process, form two panels from which current and future vacancies at Executive Officer grade will be filled. Panel A: (Open competition) Panel B: (Confined to employees of the Injuries Resolution Board) These panels will have a lifespan of 18 months from their inception. One in three posts will be confined to employees of the Injuries Resolution Board (unless Panel B has been exhausted). All other vacancies will be filled from Panel A, based on merit. We anticipate interviews for this panel to be held in early February 2026, with immediate vacancies available. The Injuries Resolution Board works across a number of divisions, Operations (to include assessment and mediation functions), Finance, Corporate, Research, Communications, Business Support Services and ICT Services. The current vacancies are within the Board’s Assessment team. The successful candidates may be appointed to a claims handling position where they will be responsible for preparing files for assessment of compensation in personal injury claims. The Board may from time to time hire candidates from the panel for other functions and may redeploy staff to other functions and Directorates within the organisation. The role of Executive Officer will require strong case management skills, requiring the management of a portfolio of cases. The duties of the Executive Officer will be multifunctional and include the following: Case management of a portfolio of cases from application to resolution of the case. Provision of administration support throughout the Assessment for compensation process. Liaison with external providers and stakeholder such as solicitors, insurers, and medical service providers. Review of medical reports. Issuing of legal documentation as required under the Injuries Resolution Board Acts. Flexibility to respond to variations in workload. Contribute as part of a team to the development of and implementation of best practice in customer service and operational standards. Liaison with claim related practitioners and other teams/Departments within the organisation. Any other duties as are within the scope, spirit and purpose of the job as requested. Person Specification Essential Experience of managing a high-volume case load, achieving quality results and meeting goals and targets within strict legislative timebound constraints. An ability to review detailed, complex and non-routine documents and correspondence in a fair manner and make appropriate recommendations on required actions. Excellent communication skills, including written communication skills, with an ability to present written material in a clear, concise, and comprehensive manner. An ability to provide excellent customer service to both internal and external customers. Excellent interpersonal skills, including an ability to deal sensitively with others. Strong analytical skills, with proven ability to thoroughly review and analyse documents and/or evidence, with the ability to identify potential issues or gaps in evidence. An ability to adhere to, comply with and ensure adherence to processes and procedures. A High standard of personal integrity. A commitment to the delivery of quality public service. Evidence of ongoing professional and personal development. Desirable Understanding of the overall personal injuries claims and court awards systems, including the Personal Injuries Guidelines. Understanding of the types of compensation which are involved in a personal injury claim. Ability to interpret evidence from medical reports. Experience in a role that involved any of the following claim’s handling, insurance, high volume case management or an administrative justice or quasi-judicial body. A relevant third level qualification in a related area. Evidence of ongoing professional and personal development. Competencies for the Role Delivery of Results Teamwork Information Management and processing Interpersonal & Communication Skills Specialist Knowledge, Expertise and Self-Development Drive & Commitment to Public Service Values Salary scale Starting pay will be at the first point of the relevant salary scale unless pay on promotion rules apply. This rate applies to new entrants and will also apply to existing civil or public servants appointed on or after 6 April 1995 and is required to make a personal pension contribution. The Executive Officer Scale from 1 August 2025 Blended Working – Candidates will be able to apply for Blended Working arrangements. Annual Leave – The annual leave allowance for the position will be 23, rising to 24 after 5 years’ service and will increase with more service as outlined by the Public Service Stability Agreement. This allowance is subject to the usual conditions regarding the granting of annual leave in the public sector, is based on a five-day week and is exclusive of Ireland statutory public holidays. Hours Hours of attendance will be as fixed from time to time but will amount to not less than 35 hours excluding lunch (over a five-day week). The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties subject to the limits set down in the working time regulations. The grade will attract the elective benefit of flexi time. Delivery of Results Takes ownership of tasks and is determined to see them through to a satisfactory conclusion. Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation. Constructively challenges existing approaches to improve efficient customer service delivery. Accurately estimates time parameters for project, making contingencies to overcome obstacles. Minimises errors, reviewing learning and ensuring remedies are in place. Maximises the input of own team in ensuring effective delivery of results. Ensures proper service delivery procedures/protocols/reviews are in place and implemented. Teamwork Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues. Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise. Values and supports the development of others and the team. Encourages and supports new and more effective ways of working. Deals with tensions within the team in a constructive fashion. Encourages, listens to and acts on feedback from the team to make improvements. Actively shares information, knowledge and expertise to help the team to meet its objectives. Information Management and Processing Effectively deals with a wide range of information sources, investigating all relevant issues. Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc. Identifies and understands key issues and trends. Correctly extracts and interprets numerical information, conducting accurate numerical calculations. Draws accurate conclusions and makes balanced and fair recommendations backed up with evidence. Interpersonal & Communication Skills Modifies communication approach to suit the needs of a situation or audience. Actively listens to the views of others. Liaises with other groups to gain co-operation. Negotiates, where necessary, in order to reach a satisfactory outcome. Maintains a focus on dealing with customers in an effective, efficient and respectful manner. Is assertive and professional when dealing with challenging issues. Expresses self in a clear and articulate manner when speaking and in writing. Specialist Knowledge, Expertise and Self Development Displays high levels of skills and expertise in own area and provides guidance to colleagues. Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department or Organisation and can communicate this to the team. Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team. Drive & Commitment to Public Service Values Is committed to the role, consistently striving to perform at a high level. Demonstrates flexibility and openness to change. Is resilient and perseveres to obtain objectives despite obstacles or setbacks. Ensures that customer service is at the heart of own and team work. Is personally honest and trustworthy. Acts with integrity and encourages this in others.
