Jobs in Dublin
Sort by: relevance | dateFees Manager
At Kids Inc, we are committed to providing a caring, enriching, nurturing, and safe environment where every child can learn, develop, and reach their full potential. We are now seeking an experienced, organised, and people-focused Fees Manager to lead the day-to-day operation of our Fees Department. This is an excellent opportunity for someone with a strong background in finance, accounting, or financial administration who enjoys leading people, improving processes, and delivering an excellent customer experience. This is an exciting opportunity to take ownership of an established department and play a key role in shaping how the Fees Team operates as Kids Inc continues to grow. About the Role The Fees Manager will lead the day-to-day operation of the Fees Department, overseeing the administration, collection, and management of afterschool fees across all Kids Inc programmes. As the leader of the department, you will be responsible for ensuring the team delivers an efficient, accurate, and customer-focused service. You will provide day-to-day leadership, support and development to the Fees Team, while maintaining high standards of financial administration and identifying opportunities to improve processes and enhance the customer experience. Alongside leading the department, you will act as a key point of contact for parents and guardians in relation to afterschool fees, providing clear, professional, and timely support. The ideal candidate will have previous experience in finance, accounting, billing, or financial administration, together with proven experience leading or managing a team. Key Responsibilities Leadership CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Policy Officer
The Alzheimer Society of Ireland (ASI) works across the country in the heart of local communities, providing dementia-specific services and advocating for the rights of people affected by dementia to quality supports and services. Our vision is an Ireland where people affected by dementia are valued and supported. A national non-profit organisation, The ASI is person-centred, rights-based and grassroots-led, with the voice of the person with dementia and their carer at its core. The ASI is currently recruiting a Policy Officer to be based in the National Office in Blackrock, Co. Dublin (Hybrid) , reporting to the Research and Policy Manager . This is a permanent contract , working 35 hours per week . The Policy Officer is responsible for supporting the development, analysis and communication of The ASI's policy positions. Key responsibilities include researching and analysing policy issues, drafting policy papers, consultation submissions and position statements, engaging with stakeholders and managing policy projects. The role also involves monitoring policy developments, identifying emerging issues and contributing to the development of strategic policy positions that advance The ASI's priorities. The successful candidate will have strong analytical, writing, communication and project management skills, with the ability to translate complex information into clear, evidence-informed policy. They will work closely with colleagues across all ASI departments and build effective relationships with a range of external stakeholders, including the Department of Health, the Department of Social Protection, the HSE, National Dementia Services, members of the Oireachtas and Alzheimer Europe. The successful candidate will be expected to carry out the role with a high level of professionalism while working collaboratively with key stakeholders. Experience in public policy, law, academia, social policy, economics, political science or the non-profit sector is desirable. The Policy Officer will proactively promote the inclusion of people living with dementia and family carers in policy development, ensuring that lived experience is central to the organisation's policy positions. A degree or master's qualification in a relevant field such as public policy, law, social policy, economics or political science, together with an understanding of dementia, ageing and voluntary organisations, is essential. Salary will be commensurate with the care sector and dependent on relevant experience. Purpose of Position The Policy Officer is responsible for policy development, analysis and writing. Key responsibilities include drafting policy documents, engaging with stakeholders, managing policy projects and drafting responses to Irish and international consultations. Essential skills include strong writing skills, strategic and political awareness, relationship building, analytical and communication abilities, and project management. The successful candidate will work closely with internal stakeholders across all ASI departments and liaise with a range of external stakeholders, including the Department of Health, the Department of Social Protection, National Dementia Services, the HSE, members of the Oireachtas and Alzheimer Europe. The Policy Officer will also proactively promote the inclusion of people living with dementia and family carers in policy work. Main Duties and Responsibilities Lead the development of policy positions at local, national and international levels. Provide a strong and consistent voice to ASI policy work and proactively identify and respond to emerging policy issues. Analyse complex evidence and synthesise information to inform policy development. Undertake policy analysis to inform The ASI's advocacy positions, consultation responses and submissions. Draft high-quality policy documents, reports and other communications. Engage with and build relationships with a wide range of internal and external stakeholders, including government departments, statutory agencies, civil society organisations and other partners. Support strategic planning and the development of policy priorities. Represent the organisation at external forums, meetings and conferences. Lead and coordinate policy projects and consultations. Promote the meaningful involvement of people living with dementia and family carers in policy work. Monitor and evaluate national and international policy developments relevant to dementia. The above statements are intended to describe the general nature and level of work required from this position. They are not intended to be an exhaustive list of all responsibilities and activities required. The holder of this position is required to respond with a flexible approach when tasks arise which are not specifically covered in this job description. PERSON SPECIFICATIONKnowledge/Experience
Store Manager
Store Manager – Lead the Way, Shape the Experience The Role: As Store Manager, you’ll do more than run a store — you’ll shape a team, build a culture, and grow your career in a brand that’s growing too. Whether it’s multi-site management, training roles, or new opportunities as we expand, there’s space for ambitious leaders to evolve. ✨ Why Join Us? • Autonomy to make your store your own • Career development into senior roles as we grow • Leadership training and networking opportunities • Be part of a brand that promotes from within and celebrates progress 🎁 What We Offer: • Complimentary barista-made coffee on every shift • Employee discounts across all locations • A supportive leadership team and development opportunities • A dynamic and people-focused workplace 📍 Location: This role is based in Dublin and we can’t wait for you to be part of the team! Be there from day one. Build the team, shape the vibe, and set the standard for what’s to come. This isn’t just another management role; it’s a chance to put your stamp on a brand-new store and grow with us as we expand. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Team Leader
The Role: This is a stepping-stone, not a stopgap. As a Team Leader, you’ll develop essential leadership skills, gain valuable hands-on experience, and be supported every step of the way. Whether your goal is to run your own store or move into a regional role, we’ll help you get there. ✨ Why Join Us? • A recognised pathway to Store Manager and beyond • Coaching and development from experienced leaders • A people-first culture where your contribution is valued • Real responsibility and plenty of room to grow 🎁 What We Offer: • Complimentary handcrafted coffee on every shift • Employee discounts across all Costa locations • Ongoing training and leadership development • Opportunities to progress into management • A vibrant, supportive, and people-focused work culture CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Health and Safety Officer
Key Duties and Responsibilities The key duties and responsibilities of the role are as follows: Principal Conditions of Service The appointment is to the position of Health and Safety Officer, Grade 7 in the Local Government Management Agency and is subject to the general terms and conditions governing appointments within the Agency. The appointment will be made on a permanent basis. Remuneration The salary scale applicable to this position is as per Circular EL 04/2026: 1 June 2026. Pay adjustments are as follows: €61,217 - €79,583 per year
Store Manager
This is a permanent full-time 39 hours position based in the H&M College Green store. For this position we will require full flexibility, including weekends. As a Store Manager, you will oversee the entire customer experience in your store, ensuring high visual and commercial standards that align with global strategies and your store’s local context. Acting in line with our values, you’ll drive both your success and the company’s success. Some of your responsibilities will include: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Cafe Assistant
Main purpose of the role: Ensure the caf operates efficiently and effectively and provide our customers with the very best customer service at all times. The ideal candidate will have/be: Previous experience in the hospitality sector (caf, restaurant, hotel) an advantage; Barista experience is desirable but not essential; Excellent communication skills; Previous customer service experience is an advantage; Passion for food, coffee and ability to inspire customers; Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based; Always ensure that customer satisfaction is the number one priority by greeting each customer as if it€,,s their first visit to the caf and consistently deliver an exceptional service; Adhere to all standards required including the policies, procedures, instructions and guidelines set out for the caf; Assist customers to improve their knowledge of our food and beverages; Deal with all customer queries efficiently, professionally and in line with store/caf policy; Merchandise and present the caf to the highest standard at all time and in accordance with relevant guidelines; Ensure that all areas of the caf/your area are kept clean and tidy to the required food safety standards.
General Manager - ICT Audit
Location of Post There is currently one permanent and whole-time vacancy available. HSE Internal Audit have offices in the following locations; · Internal Audit, Phoenix Hall, St Mary's Hospital, Phoenix Park, Chapelizod, Dublin 20 D20 CK33; · Internal Audit Unit, Bective Street, Kells, Co Meath A82 NX32; · Gilligan House, Louth County Hospital, Dublin Rd, Dundalk A91 D762; · Primary Care Building, St. Loman's Campus, Mullingar, Co. Westmeath; · Scott Building, MRHT Campus, Arden Rd, Tullamore, Co. Offaly, R35 NY51; · Internal Audit, Lacken, Dublin Road, Kilkenny R95 NV08; · HSE South, Áras Slainte, Wilton Road, Cork; · Internal Audit Unit, HSE West, Merlin Park University Hospital, Galway, H91 N973; · Internal Audit, HSE, Holland Road, National Technology Park, Limerick The Deputy Chief Internal Auditor, ICT Audit and Data Analytics Unit, is open to engagement in respect of flexibility around location subject to agreement at an agreed HSE office location. The post holder will be assigned initially to theICT Audit and Data Analytics Unit in the Internal Audit function. The post holder will be required as part of the role to travel to locations throughout the HSE. A panel may be formed as a result of this campaign for General Manager - ICT Audit within the ICT Audit and Data Analytics Unit, Internal Audit ,from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Key working relationships To work collaboratively with colleagues in Internal Audit and management of business units and divisional units within the HSE. To develop and maintain positive working relationships with key stakeholders both internal and external. Purpose of the Post Be responsible for leading and overseeing the assessment of the effectiveness, security, and compliance of the HSE’s IT systems, infrastructure, and related controls. The post holder will plan, manage, and deliver a programme of IT audits, co-sourced with an external services provider, to identify technology risks and provide assurance to senior management and the Audit & Risk Committee on the adequacy of controls supporting clinical, operational, and corporate systems. The role involves evaluating cybersecurity arrangements, data protection controls, and IT governance frameworks, and making evidence-based recommendations to enhance resilience, regulatory compliance, and operational efficiency in a complex healthcare environment. Working closely with senior HSE management, ICT management (Technology & Transformation), clinical stakeholders, Internal Audit colleagues, and outsourced providers, the General Manager - ICT Audit will support the delivery of the annual Internal Audit Plan and strategies. All audit activity will be conducted in accordance with the Global Internal Audit Standards (IIA) and relevant regulatory requirements, ensuring the safeguarding of the organisation’s digital assets, information systems, and patient data. Principal Duties and Responsibilities Responsibilities include but are not limited to: Strategic Leadership in an IT Audit Function · Support the Deputy Chief Internal Auditor, ICT and Data Analytics Unit in the development and delivery of the annual ICT audit plan, implementing a risk-based audit strategy aligned with organisational objectives, regulatory requirements, and emerging technology risks. · Collaborate with HSE senior management / business owners, Internal Audit team members, co-source audit partners, auditees, regulatory bodies, and other stakeholders to ensure effective communication and coordination of IT audit activities. Manage on-going relationships with key stakeholders to understand pending / on-going IT developments across the business. · Provide strategic oversight of IT, digital, and cybersecurity risks across the organisation, ensuring appropriate assurance coverage of critical systems and infrastructure. · Ensure the delivery of high-quality, timely IT audit engagements that assess the adequacy and effectiveness of IT governance, risk management, and control frameworks. · Advise the Internal Audit Leadership Team (IALT) on emerging technology risks, digital transformation initiatives, and associated assurance requirements. · Contribute to the development and continuous improvement of Internal Audit methodologies, incorporating technology-enabled audit techniques and automation where appropriate. · Ensure performance of the role aligns with Global Internal Audit Standards (IIA) and IT governance standards. · Provide assurance regarding compliance with relevant legislation, regulatory requirements, and internal policies relating to IT systems, cybersecurity, and data protection. IT Governance, Risk & Control Assurance · Provide independent assurance over IT governance structures, policies, and processes, ensuring alignment with recognised frameworks and best practice. · Evaluate the design and operating effectiveness of IT general controls (ITGCs), including access management, change management, system development lifecycle, business continuity, and disaster recovery controls. · Assess the adequacy of controls relating to major ICT programmes, digital transformation initiatives, and third-party service providers. · Ensure appropriate oversight of IT risk registers, control remediation plans, and management action tracking. · Identify control weaknesses, root causes, and systemic issues, providing clear and practical recommendations to strengthen governance and resilience. Cybersecurity & Digital Risk Oversight · Provide assurance over cybersecurity governance, policies, and control environments, including incident response, vulnerability management, and threat monitoring arrangements. · Review organisational preparedness for cyber incidents, including testing of business continuity and disaster recovery capabilities. · Monitor developments in the external threat landscape and emerging technologies to inform audit planning and risk assessment. · Engage with relevant stakeholders to ensure robust governance over data protection, privacy, and secure information management practices. Audit Delivery & Quality Assurance · Lead and oversee complex IT audit engagements from planning through to reporting and follow-up, ensuring compliance with Internal Audit standards and methodologies. · Review audit findings to ensure clarity, accuracy, risk alignment, and practical recommendations. · Ensure timely reporting of significant IT risks and control issues to senior management, the Audit and Risk Committee, and other governance forums as required. · Maintain effective quality assurance processes, ensuring consistency, objectivity, and professional standards across all IT audit activity. · Manage audit risks, issues, dependencies, and resource allocation to ensure delivery of the annual IT audit plan. Innovation & Continuous Improvement · Promote the use of technology-enabled auditing techniques, including automation and data analytics, to enhance audit effectiveness and efficiency. · Evaluate emerging technologies and digital initiatives to ensure assurance approaches evolve in line with organisational change. · Contribute to building a forward-looking IT audit capability that anticipates and responds to evolving digital risks. · Stay abreast of developments in IT governance, cybersecurity, and audit best practice to ensure the function remains current and effective. Stakeholder Engagement & Representation · Build and maintain effective working relationships with senior management, ICT leadership (Technology & Transformation), risk management functions, and other key stakeholders. · Present complex IT audit findings clearly and concisely to senior leadership and governance committees. · Provide balanced, constructive challenge while maintaining independence and objectivity. · Contribute to fostering a strong culture of accountability, governance, and risk awareness across the organisation. Team Leadership As the IT Audit function evolves, the General Manager – ICT Audit will be required to: · Lead, manage, and develop IT audit staff, ensuring appropriate technical capability and professional development. · Assign workloads appropriately and monitor the timely completion of assignments. · Review team performance and ensure quality standards are consistently maintained. · Create and sustain a positive working environment that promotes collaboration, accountability, and continuous learning. · Manage team performance, addressing underperformance promptly and constructively. General · Act as spokesperson for the Organisation as required. · Demonstrate pro-active commitment to all communications with internal and external stakeholders · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Candidates must have at the latest date of application: · Hold a major academic award at Level 7 or higher on the National Framework of Qualifications (NFQ) maintained by Quality & Qualifications Ireland (QQI) in a relevant field, i.e. ICT, Data Analytics, Computer Science, Engineering or a related discipline. AND · Professional IT Audit qualification such as CISA, CISM, CRISC or equivalent. AND · A Minimum of 3 years’ experience in an IT Audit or an IT Security Function · Experience of managing and working collaboratively with multiple internal and external stakeholders in an ICT audit or IT security environment with a demonstrated understanding of audit methodologies and risk management. · Experience in reviewing compliance with relevant IT security and privacy regulations, standards and policies. · Experience in managing IT Audit teams. · Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role as post may involve some travel. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: · Comprehensive knowledge of the role, remit, and responsibilities of the Internal Audit function within a healthcare environment, including the provision of independent and objective assurance, support for effective governance, and the strengthening of risk management and internal control frameworks. · Strong understanding of the key challenges, risks, and operational pressures facing the health system, including those arising from digital transformation, cybersecurity threats, data protection, and reliance on complex ICT systems. · Working knowledge of the Global Internal Audit Standards (GIAS) and Health Information and Quality Authority (HIQA) Standards, and the ability to apply these standards in the planning, delivery, and reporting of IT audit work. · Knowledge of relevant legislation, regulatory requirements, and HSE policies impacting ICT governance, information security, data protection, and technology-enabled service delivery. · Proven knowledge and experience of IT audit best practice, including the audit of ICT operations, major systems, projects and programmes, and third-party / outsourced ICT services. · Familiarity with recognised project and programme management methodologies, including risk, issue, and control management. · Demonstrated ability to influence and engage effectively with senior stakeholders and management to support positive audit outcomes. · Knowledge of the HSE and the broader health service structure. · Commitment to ongoing professional development and maintaining up-to-date knowledge of emerging technology risks and audit practices. · Strong knowledge of IT governance frameworks, industry standards, and regulatory requirements e.g. NIST Cyber Security Framework, NIS / NIS2 Directive Critical Analysis, Problem Solving and Decision Making Demonstrate: · Strong professional judgement, with the ability to challenge constructively, maintain independence, and uphold the highest standards of integrity in complex and sensitive environments. · Ability to make sound, evidence-based decisions in situations involving limited, complex, or rapidly changing information, often under tight timeframes. · Capacity to evaluate options, involve relevant stakeholders at the appropriate level, and reach balanced and timely conclusions. · Ability to anticipate emerging issues and risks, escalating and engaging others appropriately to support effective resolution. · Ongoing review and evaluation of audit evidence to ensure conclusions and recommendations remain robust and evidence based. Managing & Delivering Results (Operational Excellence) Demonstrate: · Proven ability to plan, prioritise, and manage a diverse portfolio of work, balancing competing demands and deadlines while maintaining high-quality outputs and effective working relationships. · Strong programme and audit planning skills, with evidence of successful delivery of complex work programmes. · Effective resource management skills, including an understanding of value for money and efficient use of internal and co-sourced audit resources. · High levels of personal drive and resilience, with the ability to identify and seize opportunities that contribute to organisational objectives. · Demonstrated ability to negotiate realistic deliverables and ensure delivery against demanding objectives. · A strong focus on performance, quality, and continuous improvement, including the monitoring and measurement of outcomes. · Ability to take initiative, assume ownership, and drive work to completion. · Adequately identifies, manages and reports on risk within area of responsibility Leadership & Direction Demonstrate: · Effective leadership in a demanding environment, including evidence of driving innovation, improvement, and enhanced ways of working. · Ability to lead, manage, and motivate audit teams and co-sourced providers to deliver high-quality assurance services. · Strong capability to work collaboratively with multidisciplinary teams and a wide range of stakeholders to achieve agreed objectives and high performance. Communication & Interpersonal Skills Demonstrate: · Excellent interpersonal and communication skills, enabling effective engagement with stakeholders at all levels of the organisation. · Ability to present complex technical and audit information clearly, concisely, and confidently in both written reports and verbal presentations. · A proven track record of building and sustaining effective internal and external relationships to support audit delivery and organisational goals. · Strong influencing and negotiation skills to support the objectives of the role and drive agreed actions. · Commitment to open, constructive, and professional dialogue in addressing work-related issues. Personal Commitment & Motivation Demonstrate: · High levels of self-motivation, professionalism, and commitment to delivering consistently high standards of performance. · Ability to manage challenging and sensitive situations constructively and with resilience. · Willingness to learn from experience and proactively identify opportunities for personal and professional development. · Capacity to manage competing pressures without adverse impact on performance or quality. · A service user–centred approach, recognising the importance of ICT assurance in supporting safe and effective patient care. · Demonstrated alignment with, and commitment to, the core values and ethos of the HSE, with a strong focus on excellence and continuous improvement. Remuneration The salary scale for the post is: as at 01/06/2026 € 87,471 89,679 93,178 96,703 100,200 103,706 108,804 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
HR Manager
POSITION SUMMARY: Jigsaw is at an exciting stage of continued growth and development as we work towards delivering an Ireland where every young person’s mental health is valued and supported. As the organisation continues to evolve, the HR function plays a critical role in supporting our people, culture and organisational effectiveness. The successful candidate will provide operational leadership and direction across the HR function. Working closely with the Director of People and Culture, the role will lead the implementation of best practice HR Policy, providing advice in relation to HR support, Recruitment and Employee Relations issues. They also have responsibility for training and development of both staff and managers, and overseeing a Performance Development system for the organisation. This is a practical, hands-on operational role requiring a highly experienced HR professional with strong generalist expertise and the ability to translate organisational priorities into effective people solutions. The successful candidate will have a strong understanding of employee relations, organisational development, recruitment, performance management, workforce planning and change management within a complex and evolving environment. As a proactive and collaborative HR leader, you will build trusted relationships across all levels of the organisation, supporting managers and teams to create an inclusive, values driven culture where employees feel supported, engaged and empowered to deliver meaningful outcomes for young people. KEY RESPONSIBILITIES
Clerical IV
SALARY: €36,109- €55,463* (*LSI) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad. Incremental credit is normally granted on appointment, in respect of previous experience in the Civil service, local authorities, health service and other public service bodies and statutory agencies. Salary pro rata if applicable . FUNCTION The Clerical staff Grade IV will be responsible for providing an effective and efficient administrative support to Senior and local Managers, the Multi Disciplinary Team and Maintenance along with providing cover for the Clerical Team in times of absences/annual leave. This post requires a high level of flexibility and co-ordination whilst maintaining a courteous and caring service to all persons availing of the service and in keeping with the Ethos and values of Avista . DUTIES AND RESPONSIBILITIES 1. To undertake all duties in a competent, confidential, courteous and professional manner. 2. Excellent knowledge and use of Microsoft suite of systems including Teams and Excel. 3. To discharge a range of Administrative duties including minute taking, preparation of documents , PowerPoint presentations , booklets , collation of documentation, data gathering and distribution of information. 4. Maintain diary bookings and ensure that meetings are booked into the appropriate medium – online or in person. 5. To set up meetings, prepare agendas and minutes, track and oversee actions as required. 6. To manage correspondence, prioritise, redirect and file or archive as appropriate. 7. To effectively handle queries directed to the office, ie from parents, external agencies , hospitals , schools ,GP’S,PHN’s.assessing , recording and passing on queries ensuring that they are dealt with in a sensitive and timely manner and responses recorded. 8. Preparing for meetings, ensuring all information’s required at meetings are available to the Service manager / chair of the meeting. 9. Maintain and hold records and schedules for audits and action plans for the Service including HIQA Actions plans. 10. Maintaining a filing system and ensure all correspondence and service users records are filed and up to date either in manual or electronic format as required. Photocopying documentation as may be required. Ensure records are archived appropriately with appropriate labelling. 11. Uploading all data as required onto the ECRS system in a timely manner. 12. Maintain Training records for the various staff across the Service. 13. Collate and maintain statistics from various aspects of the Service. 14. Notifying the data administrator in Central management of any errors in the system. 15. Utilise and manage online diary system for Service Manager. To maintain a complete and up to date register of all Service Users , tracking all new referrals, transfers and discharges. 16. To provide secretarial support 17. To provide direct clerical support to the service manager as required. 18. Responsible for incoming post and ensuring all outgoing post is stamped and posted. 19. Order and manage use of petty cash ensuring that accurate records are maintained for all petty cash expenditure 20. Undertaking monthly stationery stocks and purchasing stationery and office furniture, equipment and supplies as may be required for the service. 21. Providing training to team members as required on navigating shared folders, Microsoft office, ECRS . 22. Reporting any problems, faults particularly in respect of equipment particularly the photocopier to the relevant company in order that repairs can be completed in a prompt manner. 23. Become involved in processing of referrals and databases across the service as required. 24. Being aware of emergency procedures and ensure that the health and safety policy of the service is strictly adhered to. 25. Cross covering for other members of secretarial staff in the service as appropriate for leave, which may involve being temporarily based at other locations 26. Ensure good working relationships with colleagues at all times. 27. Ensure each person with an intellectual disability is treated with the utmost respect and dignity at all times. 28. Participate in Service Annual performance Review System. 29. Maintain a high standard of work performance attendance, appearance and punctuality at all times. 30. Maintaining a high standard of confidentiality at all times in relation to all aspects of the work. 31. To have an excellent knowledge of Avista policies and procedures. 32. To present and act in a professional manner at all times and to ensure that colleagues do likewise. 33. To assume responsibility for his/her own professional development. 34. To ensure a safe environment for himself/herself, colleagues and visitors. The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This Job Description is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work · Core Competencies · Quality Service · Adopts a person centered approach and supports service users with empathy, compassion and respect. · Demonstrates a commitment to achieving a high standard result. · Is flexible and adaptable to meet unanticipated demands. · Complies with organisational policies and procedures at all times. · Understands, demonstrates and respects the rights of all service users and families · Planning & Organising · Demonstrates the ability to plan and deliver the duties of the role in an effective and resourceful manner within a model of person centered care. · Adopts a systematic approach to planning, organising and managing workload. · Able to multi task without losing focus. · Manages competing and changing priorities effectively. · Demonstrates a flexible and adaptable approach in a changing environment. · Deals with issues in a timely manner. · Demonstrates a high level of attention to detail · Professionalism · Approaches all tasks in a confident manner. · Shows pride in one’s profession. · Demonstrates honesty and integrity: holds a strong code of ethics. · Maintains appropriate and professional boundaries. · Manages personal problems to minimise impact on work or professional relationships · Respects confidentiality and discretion in all work related matters. · Pays attention to dress code and professional appearance. · Shows an enthusiastic and committed attitude to ones work. · Understands scope of practice. · Understands the need to apply service and/or professional standards, policies and procedures · Demonstrates self-belief in own potential and ability. · Continuous Learning & Development · Shows enthusiasm and motivation for work. · Willing to use opportunities to improve, learn and develop self. · Regularly participates in on the job learning. · Stays current in own field of expertise. · Is open to constructive feedback, acknowledges own limitations. · Understands role and boundaries of other disciplines. · Initiates and undertakes mandatory training. · Takes responsibility to ensure learning and understanding of new ideas and procedures. · Self evaluates own performance to continuously improve personal development. · Organisational Knowledge · Understands the mission and core values of Daughter of Charity Disability Support Services. · Is aware of the multiple services provided by the Daughters of Charity. · Familiar with professional bodies. · Is knowledgeable of regulations and where relevant applies practice in accordance with legislation to area of work. · Has the skill set to access computer systems and ability to learn new IT system’s · Knowledgeable of professional standards, policies and procedures relevant to discipline. · Understands how own scope of practice fits with the organisation. · · Innovation & Creativity · Demonstrates a can do attitude. · Generates new ideas. · Shows enthusiasm for trying new ways of doing things. · Voluntarily puts forward suggestions for improvements. · Promotes improvement ideas to colleagues. · Takes a creative approach to work by exploring a range of options whilst keeping an open mind. · Effectively applies existing practices or processes to new work situations to benefit the service and service users. · Takes appropriate action to address inefficiencies in work processes and establishes improved ways of getting the job done · Leadership Potential · Successfully modifies behaviour to embrace change. · Energetic and Inspires others through own positive attitude. · Creates trust by being honest, reliable and consistent. · Can be directive without being dictatorial. · Blends a focus on results with a caring and sensitivity for individuals. · Demonstrates the ability to be flexible in relation to hours of work and roles and responsibilities. · Responds positively to new demands and requirements. · Problem Solving & Decision Making · Makes timely, intuitive decisions to achieve successful outcome. · Identifies and uses appropriate sources of information when making decisions. · Supports views with s o und logic reasoning. · Reasons systematically and logically through issues. · Demonstrates common sense when dealing with every day issues that arise. · Knows when to ask for help and guidance from supervisor and/or colleagues · Team work · Contributes consistently and positively to team activities. · Projects a warm and appropriate professional demeanour at all times. · Is accepting of diverse values and beliefs. · Helps others: willing to take on different tasks/roles accordingly to the needs of the team. · Expresses views and professional opinion at team meetings. · Knows when and where to consult with other members of the team. · Is responsive to the needs of other team members: shows empathy. · Balances listening to others ideas with sharing own thoughts. · Considers how ones behaviour may impact others. · Has the knowledge and confidence to identify and personally manage own workplace disagreements locally at an early stage and knows when to seek support of management. · Communication & Interpersonal Skills · Communicates openly and honestly. · Shows empathy when handling delicate or sensitive issues. · Shows patience when dealing with others. · Considers how ones behaviour may impact others. · Clearly and confidently articulates ideas and opinions and their underlying rationale. · Draws on a variety of communication methods to fit/situation circumstances. · Open listening: asking clarifying questions and makes eye contact. · Demonstrates positive body language. · Knows when to speak, what to talk about, with whom, when, and where. · Communicates effectively in English language, written and spoken, as appropriate to job requirements. · Numerate and Literate.
