Head Porter/Security

Remuneration The salary scale as of 01/03/2025 for the post is: €40,412, €40,649, €40,870, €40,870, €40,870, €40,894, €41,014, €41,146, €41,319, €41,405, €41,541, €41,684, €41,815. New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Purpose of the Post • Provide leadership and management in portering/security services in achieving a standard of excellence. • Ensure the delivery of high standards of portering/security services are provided in St Luke’s General Hospital (SLK). • Ensure effective and efficient provision of portering/security services is provided to ensure quality and patient safety is upheld. • The person holding this post is required to support the principle that the care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree. • Maintain throughout SLK’s awareness of the primacy of the patient in relation to all hospital activities. • Performance management systems are part of the role and you will be required to participate in SLK’s performance management programme. Principal Duties and Responsibilities The post holder must be able to demonstrate a working knowledge of IT systems and an ability to use computer software to record and retrieve information. Administrative Duties • Work with the Deputy Head Porter, in managing staff duties to ensure the smooth running of portering/security services include rostering arrangements, daily workloads and ensuring that service requirements are met. Arrange cross cover for porters for annual leave/sick leave/Linen service cover as and when required. • Have line manager knowledge of grievance and disciplinary procedure and Dignity at Work. • Record monitor and approve all leave types. • Prepare for Senior validation, process and manage all payroll duties for the discipline in line with the National Financial Regulations Ensure that pay returns are accurate and returned in a timely manner. • Monitor unplanned /planned absences and ensure adequate cover is available to meet service need. • Ensure that staff attendance is managed as per HSE policies procedures and guidelines. Convene and make necessary actions resulting from return to work meetings for staff following absenteeism. • Ensure that records and time returns of staff are kept and that any unauthorised absences are reported and managed. • Ensure that monthly reports are provided to demonstrate the effective and efficient use of resources. • Arrange scheduled portering services team meetings with portering staff. • Provide portering representation at relevant committees and groups. • Support the development and implementation of written policies, procedures & guidelines. • Communicate to porters on new policies, procedures and guidelines. • Participate in hospital audit relevant to portering/security service. Education and Training • The post holder must be familiar with the necessary education, training and support to enable them to meet their responsibility and has a duty to familiarise themselves with the relevant organisational policies, procedures and standards • Participate and coordinate both mandatory and in service training and development in order to maintain enhance and develop the necessary knowledge and skills to provide a quality portering/security service. • Ensure statutory training is attended as required and that staff training is kept up to date, e.g. manual handling, hand hygiene, fire safety, waste management training, security training and Therapeutic Management of Violence & Aggression (TMVA) training or equivalent. • Ensure that fire orders and safety health and welfare at work legislation are observed and that staff attends any other health and safety programmes as required. • Provide mentoring and training for new portering service employees • Attend mandatory training programmes • Strive to maintain standards of practice and levels of clinical knowledge by participating in continuous professional development initiatives and attendance at relevant courses as appropriate • Participate in induction and mentoring with professional colleagues. • Participate and play a role in the practice education of student Dietitians. • Produce and evaluate nutrition education materials for patients and multidisciplinary teams. • Participate in clinical supervision, mentoring and appraisal • Actively participate in the staff grade rotations to new specialities within the department, as required. KPI’s • The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. • The development of Action Plans to address KPI targets. • Driving and promoting a Performance Management culture. • In conjunction with line manager assist in the development of a Performance Management system for your profession. • The management and delivery of KPIs as a routine and core business objective. Risk management, Infection Control, Hygiene Services and Health & Safety • The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. • The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. • The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: • Continuous Quality Improvement Initiatives. • Document Control Information Management Systems. • Risk Management Strategy and Policies. • Hygiene Related Policies, Procedures and Standards. • Decontamination Code of Practice. • Infection Control Policies. • Safety Statement, Health & Safety Policies and Fire Procedure. • Data Protection and confidentiality Policies. • The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the SLK’s Risk Management Incident/Near miss reporting Policies and Procedures. • The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. • The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. • It is the post holders’ specific responsibility for Quality & Risk Management, Hygiene Services and Health & Safety this will be clarified to you in the induction process and by your line manager. • The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. • The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. • The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. • It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. • Ensure hospital security schedule is adhered to as per hospital policies and procedures. • Report to relevant service any perceived shortcomings in hospital safety arrangements or any defects in hospital equipment utilized by portering/security services. • Monitor areas of concern or unsafe practices within portering/security services and escalate via relevant organisational structures. • Support the development and implementation of risk assessments relevant to portering/security services. • Prepare and record incidents/accidents arising in the course of portering/security services duties as per SLK site policy. • Ensure prompt collection and transport of specimens to the laboratory and safe collection and transport of products from laboratory to required departments. • Ensure the safe movement of patient’s goods and hospital equipment throughout the hospital. • Ensure that adequate supplies of medical gases are available at all times and staff are adequately trained in the use transport and storage of medical gas cylinders. • Ensure the safe and efficient collection of soiled linen from departments to designated holding areas as per hospital policies and procedures. • Safely operate a company vehicle in accordance with road safety and traffic regulations. • Perform deliveries, collections, or transportation of goods, equipment, or personnel as required. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: • Employees must attend fire lectures periodically and must observe fire orders. • All accidents within the Department must be reported immediately. • Infection Control Policies must be adhered to. • In line with the Safety, Health and Welfare at Work Act, 2005 all staff must comply with all safety regulations and audits. • In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. • Hospital uniform code must be adhered to. • Provide information that meets the need of Senior Management. • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Candidates must on the latest date for receiving completed application forms for the office possess: 1. Professional Qualifications, Experience, etc. (a) i. Have a Leaving Certificate level or Equivalent. And ii. Have relevant hospital/healthcare experience within the last 5 years. And iii. Have experience in management and supervision of staff including management of rotas.And iv. Have experience dealing with public/customer services. 2. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient servic e. 3. Character Candidates for and any person holding the office must be of good character. Post Specific Requirements • A flexible approach to working hours as some out-of-hours work may be required • Candidate must hold a Current Full Class B Driver’s Licence Other requirements specific to the post Access to appropriate transport as the post may involve travel. Skills, competencies and/or knowledge Demonstrates the following: Technical / Professional Knowledge • Demonstrate the knowledge to carry out the duties and responsibilities of the post including knowledge of St Lukes Hospital & Services offered. • Demonstrate evidence of computer skills, including the use of Microsoft Word, Excel and e-mail, as relevant to the role Leadership and Teamwork • Demonstrate leadership and team working skills within a multi-disciplinary team. Planning and Organisational Skills • Demonstrate evidence of effective planning and organising skills. • Demonstrate the ability to manage deadlines and handle multiple tasks effectively. • Demonstrate experience in working effectively under pressure. Communication / Interpersonal skills • Demonstrate effective communication skills including the ability to present information in a clear and concise manner, written and verbal. • Demonstrate an ability to receive and implement instructions in an effective and efficient manner. Problem Solving & Decision Making • Demonstrate the ability to evaluate information, solve problems and make decisions in a timely manner. • Demonstrate the ability to work within a multi-disciplinary team to resolve problems and implement solutions. Commitment to Providing a Quality Service • Demonstrate a commitment to providing a quality service; including an awareness and appreciation of the service user such as patients, general public, medical and non-medical staff.