Jobs in Tipperary
Sort by: relevance | dateDirector Of Safeguarding, Advocacy And Rights
APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITION: Director of Safeguarding, Advocacy and Rights National Remit with location options of Limerick, Roscrea or Dublin Permanent Full-Time Contract (35 Hours Per Week) Salary: € 85,747- 106,660* (LSI) (August 2025 HSE PayScale) *Salary subject to Relevant Public Sector Experience* Ref: Avista is a person-centered, rights-based organisation dedicated to improving the lives of people with disabilities and complex support needs. We provide a wide range of support to children and adults including Day, Residential and Respite services in various locations across Dublin, Meath, Limerick, Tipperary and Offaly. We are seeking a Director of Safeguarding, Advocacy and Rights to join the Executive Management Team. The successful candidate will be an innovative, inspiring leader. They will have comprehensive knowledge in safeguarding practices, systems and structures that reflect empowerment through partnership, advocacy and a human rights-based approach to service provision. As part of the Executive Management Team, the Director of Safeguarding, Advocacy and Rights will lead and direct the ongoing strategic development and management of person-centered supports that promote active citizenship and inclusion, reflective of the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) and the Assisted Decision-Making (Capacity) Act 2015 (ADMCA). Essential Criteria. · Minimum Qualification of a QQI Level 8 in relevant field (Social Sciences, Nursing and Allied Health, Human Rights). · In depth knowledge and experience of Safeguarding of Vulnerable Adults, Children’s First and Trust in Care polices. · Knowledge/understanding of national policies, standards and regulations that impact on the Disability Sector. · Proven experience of implementing a Rights Based Approach in the provision of care and support · Experience at senior level in developing and implementing policy, leading change, managing teams. · In depth knowledge of the UNCRPD and the ADMCA 2015 and how they are relevant to Avista · Experience of the development of policies, procedures and guidelines specific to Safeguarding, Advocacy and Rights · Knowledge and experience of issues regarding the barriers to inclusion and participation for disabled people · Full driver’s license and access to vehicle. Desirable · Masters in relevant field. Why work with us? · Be part of a values-driven organisation making a real difference in people’s lives. · Work with a supportive leadership team committed to continuous improvement and learning. · Opportunities for professional development and influence at a national level. Benefits · Excellent Career Progression Opportunities. · Supportive and innovative working environment. · Comprehensive Pension Scheme. · Generous annual leave entitlement. Please submit a Cover letter and CV as application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to Lorraine Macken, CEO Email: lorraine.macken@avistaclg.ie Closing date for receipt of applications 14thNovember 2025 Interviews are scheduled to take place week commencing 24thNovember 2025 A panel may be formed for future full-time Director of Safeguarding, Advocacy and Rights vacancies. Avista reserves the right to close the competition early should a sufficient number of applications be received. Avista is a public body and subject to Freedom of Information and Data Protection Requests. Avista is an equal opportunities employer.
Temporary Clerical Officer
Introduction The Civil Service is at the heart of Irish society. Everything we do impacts our country, and most importantly, our people. We are a robust and trusted institution, which has served the people of Ireland since the foundation of the State. The Civil Service has played, and continues to play, a critical role in supporting the whole of Government response to the needs of the nation. While the challenges which face the Civil Service today are different to those faced at the foundation of the State, our core values remain the same. The Irish Civil Service is a large complex organisation employing nearly 42,000 people in over 40 Government Departments and Offices with a diverse set of responsibilities to support the Government by developing policy options and legislation to address major national issues, coordinating the broader public service, helping to manage the economy and delivering services to the public. Civil Service Renewal 2030 is an ambitious 10-year strategy of reform for the Civil Service. It is aligned to Better Public Services, the Public Service Transformation Strategy which aims to deliver for the public and build trust. The Civil Service Renewal Strategy will be implemented through a series of 3-year action plans that will detail the precise goals and initiatives which will progress each of our strategic priorities to ensure a diverse and high performing Civil Service that is more inclusive, engaged, agile and ready to meet current and future challenges. By implementing these plans and demonstrating an enduring commitment to public service values, the Civil Service can create a more diverse yet unified, professional, responsive, open and accountable organisation that inspires trust and confidence in Ireland and internationally. Civil Service bodies may, from time to time, require staff to fill Temporary Clerical Officer vacancies in various locations throughout the country. publicjobs is the centralised independent recruitment provider for the Civil and Public Service and will conduct the selection process for this competition. publicjobs will establish a panel of suitably qualified individuals to fill vacancies, which may arise in the Civil Service. The Civil Service can offer suitable candidates a very satisfying and varied career, with competitive terms and conditions. All civil service employers are committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work. The Role The duties of Temporary Clerical Officers (TCOs) may vary depending on the nature of work carried out by the employing department\organisation. This involves such clerical and administrative tasks which may be assigned to the employee from time to time. The following outlines the type of work that you may be required to undertake, if appointed. • Communicating and dealing with the public/customers e.g. responding to queries and providing information face-to-face, by telephone and\or via email; • Using Information Technology on a daily basis, e.g. MS Office applications (including Word and Excel), database, email and internet; • Supporting line-managers and colleagues, and working as part of a team in delivering services; • Providing the highest quality standards in customer service; • Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work. • Maintaining high quality records in a thorough and organised manner; • Checking all work thoroughly to ensure it is completed to a high standard; • General clerical work e.g. carrying out routine accounts work, filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties, etc. under the supervision of a designated manager; • Any other duties deemed appropriate. Please note, the above is not an exhaustive list. Specific duties may vary depending on the role within the employing Department/Office. IMPORTANT: Please see Appendix 1 for more information on the Capability Framework and preparation guidelines. In certain instances, positions may arise where specialist skills or experience is required. Suitable candidates may be selected for the purpose of filling such vacancies. Vacancies Applicants who are successful in this competition will be placed on a panel, in an order of merit. Vacancies which may arise for Temporary Clerical Officers may be filled from this panel. Such vacancies may exist in one of many Government Departments/Offices, or in an ‘agency’ of a Government Department. Please note, this also includes Garda Civilian positions in An Garda Síochána. It is not envisaged that appointments will be made from this competition after 31st October 2026. ESSENTIAL ENTRY REQUIREMENTS Candidates must by the closing date of 13th November 2025: (a) have previous relevant work experience, preferably in a customer service office environment; (b) have appropriate level and experience of relevant ICT Skills, e.g. proficiency in MS Office applications (Word, Excel), email and internet; (c) have relevant knowledge and skills to undertake the duties of the position, including the ability to: • take direction / follow instructions; • organise and prioritise work effectively; • work well with the public and colleagues; • make good judgements and decisions considering the available information and following the relevant procedures or protocol • communicate in a clear, helpful and appropriate manner verbally, digitally, and in writing • take ownership and responsibility over work, become self-sufficient in their area of responsibility • be flexible, agile and resilient in the face of challenges or changing demands; maintain a ‘can-do’ attitude and seek support as necessary (d) be at least 16 years of age on or before the closing date of 13th November 2025; (e) fulfil Citizenship, Health & Character, Garda Vetting & Security Clearance and Reference Check requirements (CLICK HERE for further information); (f) ensure that they meet the criteria regarding Public & Civil Service Redundancy/Ill Health Retirement Schemes (CLICK HERE for further information) and should demonstrate the skills and capabilities under the three main Capability Dimensions identified for this role: • Evidence Informed Delivery • Communicating and Collaborating • Building Future Readiness It is important that candidates list their previous civil or public service employment, if they have availed of a voluntary redundancy or retirement scheme and/or are in receipt of an ill-health retirement pension. Failure to do so could lead to disciplinary action. As an Employer of Choice the Civil Service has many flexible and family friendly policies e.g. Worksharing, Shorter Working Year, Remote Working (operated on a ‘blended’ basis) etc. All elective policies can be applied for in accordance with the relevant statutory provisions and are subject to the business needs of the organisation. The Civil Service also operates a Mobility scheme for all general service grades. This scheme provides staff with career opportunities to learn and partake in diverse roles across a range of Civil Service organisations and geographical locations. PRINCIPAL CONDITIONS OF SERVICE General (Please note the terms shown below relate to the Temporary Clerical Officer role in the civil service and the terms, including the rate of pay, may vary depending on the organisation/agency to which you may be assigned. These are intended as indicative only. Contracts of employment will be available at time of assignment.) The appointment is to a temporary post in the Civil Service and is subject to the Civil Service Regulations Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. Pay The salary for this position, weekly rate effective from 1st August 2025, is: €596.11 per week The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Payment will be made weekly in arrears by Electronic Fund Transfer (EFT) into a bank account of your choice. Payment cannot be made until a bank account number and bank sort code has been supplied on appointment and statutory deductions from salary will be made as appropriate. Upon appointment, you will agree that any overpayment of salary, allowances, or expenses will be repaid by you in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners. Tenure Assignments will be to a temporary position. The duration and period of a temporary contract will vary from post to post. There is no entitlement to a permanent position. Notwithstanding the above paragraph on tenure, we retain the right to consider holding a confined Selection Process for permanent appointment to certain positions within the Civil Service in certain limited circumstances. Any such process will be held in compliance with the Commission for Public Service Appointments (CPSA) Code of Practice. Headquarters Headquarters will be such as may be designated from time to time by the Head of the Department/organisation. When required to travel on official duty the appointee will be paid appropriate travelling expenses and subsistence allowances, subject to normal civil service regulations. Hours of attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours 15 minutes gross per week or 35 hours net per week. Where extra attendance is necessary, overtime payments, or time off in lieu, will be allowed in accordance with the Civil Service overtime regulations. Annual Leave The annual leave for this position is determined by the number of hours worked. Further Principal Conditions of Service for this role can be found here. Important Notice The foregoing represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the probationary contract to be agreed with the successful candidate. Location Choices At application stage you may select a maximum of one location choice, listed below, where you would be prepared to work if offered an appointment: Carlow Cavan Clare Cork Donegal Dublin Galway Kerry Kildare Kilkenny Laois Leitrim Limerick Longford Louth Mayo Meath Monaghan Offaly Roscommon Sligo Tipperary Waterford Westmeath Wexford Wicklow You should only select a location choice where you would be prepared to work if offered an appointment. Candidates should review their location choice before submitting their application. Changes to your location choice will not be permitted after your application has been submitted. Vacancies for which you may be considered will extend only to a city/town in your chosen county. Candidates should be aware that vacancies may not arise in all of the above locations while this panel is active. Once a candidate has been assigned, they are removed from the panel. In addition to this, at application stage candidates are requested to select areas within their chosen county (if applicable) where they would be willing to take up a position. Please note: • There is no limit to the number of locations a candidate may select within their chosen county (if applicable). • Vacancies may not arise in all your chosen locations. • Vacancies arise with more frequency in cities and larger towns. • Candidates will not be provided with an opportunity to amend their choices once submitted. • There is no automatic entitlement to Hybrid/Blended working. Local working arrangements will be determined by business needs. In light of this, please only select locations where you would be willing to take up duty. Candidates who wish to be considered for positions which may arise (in accordance with their availability preference outlined on the application form), must be available for the full duration of the contract offered. Holidays/Events are not taken into consideration. Candidates who indicate that they are available from ‘April to September’ or ‘All Year’ should be available for the entirety of that period. Please note, it is unlikely that candidates who select “April to September” will be invited to interview after 30th June 2026. Next Steps Should you come under consideration to proceed to subsequent stages of the selection process, information will be forwarded to you at the appropriate time. Shortlisting Normally the number of applications received exceeds the numbers required to fill existing and future vacancies. While you may meet the eligibility requirements of the competition, if the numbers applying for the positions are such that it would not be practical to interview everyone, publicjobs may decide that a number only will be called to interview. In this respect, publicjobs provide for the employment of a shortlisting process to select a group for interview who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable, or incapable of undertaking the job, rather that there are some candidates who are, prima facie, better qualified and/or have more relevant experience. During any shortlisting exercise that may be employed, publicjobs are guided by an assessment board(s) who examine the application forms and assess them against pre-determined criteria based on the requirements of the position. It is therefore in your own interests to provide a detailed and accurate account of your qualifications/experience on the application form. General Information The admission of a person to a competition, or invitation to attend interview, or a successful result letter, is not to be taken as implying that publicjobs is satisfied that such a person fulfils the requirements. Prior to recommending any candidate for appointment to this position publicjobs will make all such enquiries that are deemed necessary e.g. health, character, employer references, security checks (including international checks), or any other enquiries as are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Security Clearance You will be required to complete and return a Garda eVetting form should you come under consideration for appointment. This form will be forwarded to An Garda Síochána to initiate security checks on all Irish and Northern Irish addresses at which you resided. However, should your application for the competition be unsuccessful this form will be destroyed by publicjobs. If you subsequently come under consideration for another position, you may therefore be required to complete a further Garda Vetting Form. Reschedule Requests Reschedule requests will only be considered under exceptional circumstances as deemed acceptable by publicjobs (e.g. Bereavement/Illness). Please note that publicjobs may request supporting documentation as evidence. Candidates who are rescheduled will be scored with their rescheduled batch and will not be reinserted into their original batch. Specific candidate criteria In addition to fulfilling the eligibility criteria set out, candidates must: • Have the knowledge and ability to discharge the duties of the post concerned; • Be suitable on the grounds of health and character; • Be suitable in all other relevant respects for appointment to the post concerned. If successful, they will not be appointed to the post unless they: • Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed; • Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position. Non-Refund of Expenses Any expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded. Appointments from panels At the end of the selection process a panel(s) of qualified candidates is formed from which vacancies may be filled. A panel is a list of qualified candidates ranked in order of merit from the final stage of the selection process. Should a vacancy arise and their place reached, candidates undergo the final stage of the selection process. It is not envisaged that appointments will be made from this competition after 31st October 2026. Prior to recommending any candidate for appointment to this position publicjobs or employing organisation will make all such enquiries that are deemed necessary e.g. employer references, to determine the suitability of that candidate. Until all stages of the selection process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Qualification and placement on a panel is not a guarantee of appointment to a position. Please note that once an offer of appointment has been accepted a candidate may no longer remain on the panel. Deferrals from Panels Candidates should be aware that in most cases vacancies are for immediate positions. Candidates who meet the essential eligibility requirements, when reached on the panel, must undergo the clearance process. Deferrals will not be considered except in the most exceptional extenuating circumstances which will be considered at the discretion of publicjobs on a case-by-case basis. Please note that publicjobs may request supporting documentation as evidence. Employment start dates are arranged at the discretion of the employing department or organisation and candidates will be required to take up duty within a reasonable timeframe once assigned to a position. Deeming of candidature to be withdrawn Candidates who do not complete and submit the Online Assessments before the specified date; or do not attend/undertake any subsequent stage of the selection process as requested, attend for interview or other test when and where required by publicjobs or who do not, when requested, furnish such evidence as publicjobs require in regard to any matter relevant to their candidature, will have no further claim to consideration.
Support Worker
Support Worker (Care Assistant), Cahir, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. Please apply to be in consideration for the following healthcare vacancies with Boherduff Services (see attached for further details): The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. • Competitive Rates of Pay (€34,036- €47,454 pro-rata) • 22 days Annual Leave • Defined Benefit Pension Plan • Flexible Working Hours • Full Training provided • Career Progression • Sick Pay Benefits • Employee Assistance Programs Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 13th November 2025. The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Braeburn Cafe Team Member
Braeburn Café Team Member - Applegreen Navan Retail Park Are you as passionate about coffee as we are? Would you like to a part of an exciting new coffee concept? Calling all coffee enthusiasts, we would love to have you as part of our team! Our mission is to serve fantastic coffee to our customers in our new café or on the move in our drive thru. Barista experience and advantage but not essential as we will be providing full training. We are currently hiring for part time and full-time positions. What will I be doing as a Braeburn Team Member? You will play a vital role in supporting the front-line operations of our business. · Support day to day operations of the business · Ensure shop floor is clean and tidy · Ensure all food safety policies are met · Prepare food · Follow and enforce braeburn manual training contents · Stock control and management · Create the best food experience possible for customers · Work closely with management to achieve weekly and quarterly targets Why should I join the braeburn Team? Benefits 1. All staff will be entitled to a colleague discount card that offers 100% off our Bakewell Deli foods and all hot drinks. (Up to €10 saving a day) 2. Bike to Work Scheme (Available after 6 months of service) 3. HSF health plan for everyone from under €2.50 a week 4. Employee Assistance Programme run by the ZestLife which offers free counselling on personal, family, work and money matters. Training and Development We as a company are constantly growing our business, but it`s our people driving its success 1. The Educational Training Board offers retail training courses through the Applegreen Academy 2. We offer fantastic career opportunities and a great deal of our promotions are internal Charity At Applegreen we truly believe in the power of community and so, The Applegreen Charitable Fund that was set up to raise vital funds to support Irelands Children. By working at Applegreen you will assist in raising money for our charity partners, Barretstown. The charitable fund pledges to raise €1 million in the next 3 years. INDHP
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Checkout Operator
Main purpose of the role: Ensure the Checkout Department operates efficiently and effectively at all times and provide our customers with excellent customer service. The ideal candidate will have/be: 2 years€,, experience in a retail role is desirable Ability to balance tills Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Main Duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Use a computerised till system that has a barcode scanner Weigh and price products such as fruit and vegetables Check customers` ages for restrictions on items such as alcohol Pack customer€,,s purchases Process coupons and vouchers Take payments and make sure the till balances at the end of the day Spend time away from the till, stocking shelves and checking stock Merchandise and present the department to the highest standard at all times Attend and engage in team meetings and implement any learnings
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
