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Sort by: relevance | dateNational Managed Print Programme Manager
Remuneration The salary scale for the post is Grade VIII €83,911 €84,665 €87,976 €91,301 €94,600 €97,912 €101,207 (01.06.2026) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post The Chief Technology Officer is open to engagement in respect of flexibility around the expected level of on-site attendance required at one of the below hubs, in the context of the requirements of this role and the HSE’s Blended Working Policy. There is a requirement on a minimum level of attendance at Dr Steevens’ Hospital, Dublin 8 and/or for relevant national meetings. Technology & Transformation currently have a number of digital hubs throughout Ireland: • Dr. Steevens’ Hospital, Dublin Ospidéal Dr Steevens’, Baile Átha Cliath • Bective Street, Kells, Meath Sráid Bheigthí, Ceanannas, Co. na Mí • Feehily’s Business Centre, Duck Street, Sligo Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach • Áras Sláinte Chluainin, Manorhamilton, Leitrim Áras Sláinte Chluainín, Chluainín Uí Ruairc, Co. Liatroma • Áras Sláinte, Wilton Road, Cork Áras Sláinte, Bóthar Wilton, Corcaigh • Dublin Road, Lacken, Kilkenny Bóthar Bhaile Átha Cliath, Cill Chainnigh • Merlin Park Hospital, Galway Ospidéal Pháirc Mheirlinne, Gaillimh • 98 Henry Street, Limerick 98 Sráid Anraí, Luimneach • Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí • Southgate Shopping Centre, Colpe Cross, Drogheda, Meath Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí • University Hospital Kerry, Tralee, Kerry Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí • Hale Street, Ardee, Louth Shráid Héil, Bhaile Átha Fhirdhia, Có. Lú • St. Luke’s Hospital, Western Road, Clonmel, Co Tipperary, Ospidéal Naomh Lúcás, Bóthar an larthair, Cluain Meala, Co. Thiobraid Árann There is currently 1 specified purpose (36 months) whole-time vacancy available. A panel may be formed as a result of this campaign for Grade VIII National Managed Print Programme Manager, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Purpose of the Post The primary purpose of this role is to lead the national implementation of the Managed Print Programme, ensuring successful delivery of a standardised, secure, and cost-effective Managed Print Service across the organisation. The post holder will provide senior leadership across Technology and Transformation services, with a particular focus on driving the transition to a nationally governed Managed Print operating model, aligned with organisational strategy and procurement frameworks. Principal Duties & Responsibilities include: Purpose and Programme Leadership • This post is established to lead the national Managed Print implementation programme. • Provide strategic and operational leadership for the design, delivery, and transition to a centrally hosted, redundant Managed Print infrastructure supporting the organisation nationally. • Oversee the end-to-end lifecycle of the programme, including planning, procurement, deployment, transition, and optimisation. Managed Print Strategy, Architecture and Delivery • Lead the design and implementation of a vendor-agnostic, centrally governed Managed Print solution, integrating multiple vendors into a unified national service. • Define and implement the target operating model for Managed Print Services, including governance, standards, and service integration with End User Technology platforms. • Ensure the delivery of a highly available, resilient and secure central infrastructure, including redundancy, failover, and business continuity capabilities. • Oversee print management software, print queue architecture, authentication models, and secure print release solutions. National Deployment and Regional Engagement • Lead large-scale deployment of Managed Print Services across multiple regions and sites within a complex, distributed organisation. • Work closely with regional stakeholders, local IT teams, and service owners to plan and coordinate rollout activities. • Provide expert advice and guidance to regions on device standardisation, print optimisation, and transition planning. • Ensure consistent adoption of national standards while accommodating operational requirements. Procurement, Contract Consolidation and Vendor Integration • Lead and support public procurement activities for Managed Print Services in line with HSE and OGP requirements. • Provide expert advice and guidance to regions to reduce and consolidate legacy and fragmented print contracts in line with HSE and OGP requirements. • Manage vendor onboarding and integration into a centralised, vendor-neutral ecosystem. • Ensure all suppliers meet defined service levels, security standards, and contractual obligations. Infrastructure Management, Operations and Support • Establish and oversee operational routines for the maintenance, patching, upgrading, and support of the central Managed Print infrastructure. • Define and implement service management processes, including incident, problem, and change management. • Develop and monitor Service Level Agreements (SLAs), KPIs, and performance metrics for service delivery. • Ensure effective support models, including escalation pathways and integration with National Service Desk, Local IT teams and 3rd level support. Print Services Configuration and Device Integration • Oversee print driver strategy, deployment, and configuration across the estate, ensuring compatibility, security, and standardisation. • Ensure integration of Managed Print Services with endpoint management platforms (e.g. Intune) and identity services. • Standardise printer configurations, access controls, and user experience across all locations. Governance, Risk, Audit and Compliance • Support internal and external audit processes, ensuring Managed Print Services meet compliance, security, and regulatory requirements. • Develop and maintain governance frameworks, policies, and standards for Managed Print. • Maintain risk registers and ensure appropriate mitigation strategies are implemented. • Ensure alignment with cybersecurity, data protection, and ICT governance policies. Financial Management and Optimisation • Manage programme budgets and ensure delivery within approved financial parameters. • Drive cost optimisation initiatives, including licencing, reduction in print volumes, device rationalisation, and energy efficiency. • Provide financial reporting, forecasting, and value-for-money analysis. Stakeholder Management and Communication • Engage with senior management, clinical and operational stakeholders, and external partners. • Provide regular reporting on programme progress, risks, and outcomes. • Establish consultative forums to inform service design and continuous improvement. People and Resource Management • Lead, manage, and develop a multidisciplinary team, including internal staff and external partners. • Ensure effective resource planning and allocation to support programme delivery. • Promote a culture of accountability, collaboration, and continuous improvement. Continuous Improvement and Service Evolution • Drive continuous improvement of Managed Print Services post-implementation. • Monitor emerging technologies and industry best practices. • Ensure scalability and adaptability of the service to meet future organisational needs. General • Possess a working knowledge of relevant Health Information and Quality Authority (HIQA) Standards, ensuring compliance with associated HSE protocols. • Actively participate in sustainable energy, water, and waste initiatives to promote a more efficient and environmentally conscious health service. • Represent the organisation as a spokesperson when required, fostering positive communication with internal and external stakeholders. • Demonstrate proactive commitment to effective communication with all relevant parties. The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • Significant experience working at a senior management level within ICT in a large, complex organisation. • Demonstrated experience in delivering large-scale Managed Print deployments or similar enterprise-wide infrastructure programmes. • Experience in procurement, contract management, and vendor management. • Experience working with multiple internal and external stakeholders across distributed organisations. And Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post • Access to appropriate transport to fulfil the requirements of the role, as post will require the holder to travel to attend meetings at various sites • Flexibility in working hours to meet the needs of the service. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: • Experience leading the planning, deployment, transition, and ongoing optimisation of enterprise print and scan management solutions across a large and complex organisation. • Strong understanding of managed print & scan architecture, secure print solutions, print governance, fleet optimisation, device lifecycle management, and associated service delivery models. • Knowledge of highly available, centrally managed technology infrastructures and the principles required to support resilient national services. • Strong understanding of identity and access management, data protection, cybersecurity controls, and risk management principles relevant to end-user and print services. • Significant understanding of end-user technologies, including operating systems, endpoint management, hardware, peripherals, networking fundamentals, and workplace technology services. • Demonstrated experience leading and managing large-scale technology programmes and ICT-enabled organisational change initiatives • Proven track record of delivering strategic programmes that achieve measurable operational, financial, service, and user-experience benefits. • Experience establishing programme governance structures, controls, reporting frameworks, and performance measures to ensure successful programme delivery. • Experience managing programme risks, dependencies, issues, and escalations across multiple stakeholders and organisational functions. • Ability to develop and implement strategic roadmaps aligned to organisational objectives and digital transformation priorities. • Experience managing complex supplier relationships, contracts, procurement activities, and service performance arrangements. • Experience overseeing budgets, financial planning, benefits realisation, resource allocation, and value-for-money initiatives. • Ability to identify opportunities for service optimisation, standardisation, cost reduction, and continuous improvement at scale. • Evidence of maintaining awareness of emerging technologies, industry trends, market developments, and best practice approaches. • Demonstrated examples of applying innovation, new technologies, or improved methodologies to deliver measurable organisational value and service improvement. • Awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital of Care 2030 and Sláintecare Technical Knowledge Demonstrates: • Strong understanding of: o Managed Print architectures and enterprise print management solutions o Centrally hosted and highly available infrastructure design o Print driver management, deployment, and configuration o Endpoint management platforms • Identity, access control, and secure print solutions • A significant understanding of end user technologies such as operating systems (Windows, macOS, Linux), hardware components, peripherals, and networking fundamentals. • Understanding of Cyber Risk management principles, including including data protection, and incident response to ensure the security of systems. • Familiarity with key HSE policies and legislation, such as Financial Regulations, HR policies, FOI Acts, and Data Protection Acts. Knowledge and experience of leading and managing End User Technology programmes in a large complex organisation, as relevant to the role. Team and Leadership Skills Demonstrates: • Experience in managing and leading a team in changing work practices in a challenging environment. • Evidence of ability to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion • Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives • The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment. • The ability to set team targets and to use influencing and negotiating skills to achieve high standards of service. • The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders. Planning and Organising Skills Demonstrates: • A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. • Strong evidence of excellent planning and implementation of programmes of work including awareness of resource management and importance of value for money. • A capacity to negotiate and ensure delivery on stretched objectives. • The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion. • Strong focus on achieving high standards of excellence and measurement of performance. • High level understanding of the day to day business challenges whilst not losing sight of long term strategic goals. • The ability to operate effectively in a matrix working environment. Evaluating Information, Problem Solving & Decision Making Demonstrates: • The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges. • The ability to consider the range of options available, involve other parties at the appropriate time and level to make balanced and timely decisions. • Effective problem-solving capacity in complex work environments. • A willingness to learn from experience and to identify opportunities to further grow and develop. Communication & Interpersonal Skills Demonstrates: • Effective interpersonal and communication skills both written and oral, delivering complex information clearly, concisely and confidently. • The ability to listen to contrary views and consider all insights and contributions in the management of service delivery. • Strong written communication skills, in particular the ability to create and maintain accurate documentation, including user manuals, FAQs, knowledge base articles, and troubleshooting guides to assist end users and colleagues. • Proven skill to attentively listen to end users, understand their issues and requirements, and provide appropriate solutions or guidance. • An ability to build and maintain relationships with colleagues, partners and a wide range of internal and external stakeholders. Ability to lead others in fostering collaboration and good communication practices. Commitment to providing a quality service Demonstrates: • Evidence of incorporating the needs of the service user into service delivery • Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation • Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers • A commitment to continuing professional development
National Managed Print Programme Manager
Remuneration The salary scale for the post is Grade VIII €83,911 €84,665 €87,976 €91,301 €94,600 €97,912 €101,207 (01.06.2026) New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post The Chief Technology Officer is open to engagement in respect of flexibility around the expected level of on-site attendance required at one of the below hubs, in the context of the requirements of this role and the HSE’s Blended Working Policy. There is a requirement on a minimum level of attendance at Dr Steevens’ Hospital, Dublin 8 and/or for relevant national meetings. Technology & Transformation currently have a number of digital hubs throughout Ireland: • Dr. Steevens’ Hospital, Dublin Ospidéal Dr Steevens’, Baile Átha Cliath • Bective Street, Kells, Meath Sráid Bheigthí, Ceanannas, Co. na Mí • Feehily’s Business Centre, Duck Street, Sligo Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach • Áras Sláinte Chluainin, Manorhamilton, Leitrim Áras Sláinte Chluainín, Chluainín Uí Ruairc, Co. Liatroma • Áras Sláinte, Wilton Road, Cork Áras Sláinte, Bóthar Wilton, Corcaigh • Dublin Road, Lacken, Kilkenny Bóthar Bhaile Átha Cliath, Cill Chainnigh • Merlin Park Hospital, Galway Ospidéal Pháirc Mheirlinne, Gaillimh • 98 Henry Street, Limerick 98 Sráid Anraí, Luimneach • Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí • Southgate Shopping Centre, Colpe Cross, Drogheda, Meath Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí • University Hospital Kerry, Tralee, Kerry Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí • Hale Street, Ardee, Louth Shráid Héil, Bhaile Átha Fhirdhia, Có. Lú • St. Luke’s Hospital, Western Road, Clonmel, Co Tipperary, Ospidéal Naomh Lúcás, Bóthar an larthair, Cluain Meala, Co. Thiobraid Árann There is currently 1 specified purpose (36 months) whole-time vacancy available. A panel may be formed as a result of this campaign for Grade VIII National Managed Print Programme Manager, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Purpose of the Post The primary purpose of this role is to lead the national implementation of the Managed Print Programme, ensuring successful delivery of a standardised, secure, and cost-effective Managed Print Service across the organisation. The post holder will provide senior leadership across Technology and Transformation services, with a particular focus on driving the transition to a nationally governed Managed Print operating model, aligned with organisational strategy and procurement frameworks. Principal Duties & Responsibilities include: Purpose and Programme Leadership • This post is established to lead the national Managed Print implementation programme. • Provide strategic and operational leadership for the design, delivery, and transition to a centrally hosted, redundant Managed Print infrastructure supporting the organisation nationally. • Oversee the end-to-end lifecycle of the programme, including planning, procurement, deployment, transition, and optimisation. Managed Print Strategy, Architecture and Delivery • Lead the design and implementation of a vendor-agnostic, centrally governed Managed Print solution, integrating multiple vendors into a unified national service. • Define and implement the target operating model for Managed Print Services, including governance, standards, and service integration with End User Technology platforms. • Ensure the delivery of a highly available, resilient and secure central infrastructure, including redundancy, failover, and business continuity capabilities. • Oversee print management software, print queue architecture, authentication models, and secure print release solutions. National Deployment and Regional Engagement • Lead large-scale deployment of Managed Print Services across multiple regions and sites within a complex, distributed organisation. • Work closely with regional stakeholders, local IT teams, and service owners to plan and coordinate rollout activities. • Provide expert advice and guidance to regions on device standardisation, print optimisation, and transition planning. • Ensure consistent adoption of national standards while accommodating operational requirements. Procurement, Contract Consolidation and Vendor Integration • Lead and support public procurement activities for Managed Print Services in line with HSE and OGP requirements. • Provide expert advice and guidance to regions to reduce and consolidate legacy and fragmented print contracts in line with HSE and OGP requirements. • Manage vendor onboarding and integration into a centralised, vendor-neutral ecosystem. • Ensure all suppliers meet defined service levels, security standards, and contractual obligations. Infrastructure Management, Operations and Support • Establish and oversee operational routines for the maintenance, patching, upgrading, and support of the central Managed Print infrastructure. • Define and implement service management processes, including incident, problem, and change management. • Develop and monitor Service Level Agreements (SLAs), KPIs, and performance metrics for service delivery. • Ensure effective support models, including escalation pathways and integration with National Service Desk, Local IT teams and 3rd level support. Print Services Configuration and Device Integration • Oversee print driver strategy, deployment, and configuration across the estate, ensuring compatibility, security, and standardisation. • Ensure integration of Managed Print Services with endpoint management platforms (e.g. Intune) and identity services. • Standardise printer configurations, access controls, and user experience across all locations. Governance, Risk, Audit and Compliance • Support internal and external audit processes, ensuring Managed Print Services meet compliance, security, and regulatory requirements. • Develop and maintain governance frameworks, policies, and standards for Managed Print. • Maintain risk registers and ensure appropriate mitigation strategies are implemented. • Ensure alignment with cybersecurity, data protection, and ICT governance policies. Financial Management and Optimisation • Manage programme budgets and ensure delivery within approved financial parameters. • Drive cost optimisation initiatives, including licencing, reduction in print volumes, device rationalisation, and energy efficiency. • Provide financial reporting, forecasting, and value-for-money analysis. Stakeholder Management and Communication • Engage with senior management, clinical and operational stakeholders, and external partners. • Provide regular reporting on programme progress, risks, and outcomes. • Establish consultative forums to inform service design and continuous improvement. People and Resource Management • Lead, manage, and develop a multidisciplinary team, including internal staff and external partners. • Ensure effective resource planning and allocation to support programme delivery. • Promote a culture of accountability, collaboration, and continuous improvement. Continuous Improvement and Service Evolution • Drive continuous improvement of Managed Print Services post-implementation. • Monitor emerging technologies and industry best practices. • Ensure scalability and adaptability of the service to meet future organisational needs. General • Possess a working knowledge of relevant Health Information and Quality Authority (HIQA) Standards, ensuring compliance with associated HSE protocols. • Actively participate in sustainable energy, water, and waste initiatives to promote a more efficient and environmentally conscious health service. • Represent the organisation as a spokesperson when required, fostering positive communication with internal and external stakeholders. • Demonstrate proactive commitment to effective communication with all relevant parties. The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • Significant experience working at a senior management level within ICT in a large, complex organisation. • Demonstrated experience in delivering large-scale Managed Print deployments or similar enterprise-wide infrastructure programmes. • Experience in procurement, contract management, and vendor management. • Experience working with multiple internal and external stakeholders across distributed organisations. And Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post • Access to appropriate transport to fulfil the requirements of the role, as post will require the holder to travel to attend meetings at various sites • Flexibility in working hours to meet the needs of the service. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: • Experience leading the planning, deployment, transition, and ongoing optimisation of enterprise print and scan management solutions across a large and complex organisation. • Strong understanding of managed print & scan architecture, secure print solutions, print governance, fleet optimisation, device lifecycle management, and associated service delivery models. • Knowledge of highly available, centrally managed technology infrastructures and the principles required to support resilient national services. • Strong understanding of identity and access management, data protection, cybersecurity controls, and risk management principles relevant to end-user and print services. • Significant understanding of end-user technologies, including operating systems, endpoint management, hardware, peripherals, networking fundamentals, and workplace technology services. • Demonstrated experience leading and managing large-scale technology programmes and ICT-enabled organisational change initiatives • Proven track record of delivering strategic programmes that achieve measurable operational, financial, service, and user-experience benefits. • Experience establishing programme governance structures, controls, reporting frameworks, and performance measures to ensure successful programme delivery. • Experience managing programme risks, dependencies, issues, and escalations across multiple stakeholders and organisational functions. • Ability to develop and implement strategic roadmaps aligned to organisational objectives and digital transformation priorities. • Experience managing complex supplier relationships, contracts, procurement activities, and service performance arrangements. • Experience overseeing budgets, financial planning, benefits realisation, resource allocation, and value-for-money initiatives. • Ability to identify opportunities for service optimisation, standardisation, cost reduction, and continuous improvement at scale. • Evidence of maintaining awareness of emerging technologies, industry trends, market developments, and best practice approaches. • Demonstrated examples of applying innovation, new technologies, or improved methodologies to deliver measurable organisational value and service improvement. • Awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital of Care 2030 and Sláintecare Technical Knowledge Demonstrates: • Strong understanding of: o Managed Print architectures and enterprise print management solutions o Centrally hosted and highly available infrastructure design o Print driver management, deployment, and configuration o Endpoint management platforms • Identity, access control, and secure print solutions • A significant understanding of end user technologies such as operating systems (Windows, macOS, Linux), hardware components, peripherals, and networking fundamentals. • Understanding of Cyber Risk management principles, including including data protection, and incident response to ensure the security of systems. • Familiarity with key HSE policies and legislation, such as Financial Regulations, HR policies, FOI Acts, and Data Protection Acts. Knowledge and experience of leading and managing End User Technology programmes in a large complex organisation, as relevant to the role. Team and Leadership Skills Demonstrates: • Experience in managing and leading a team in changing work practices in a challenging environment. • Evidence of ability to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion • Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives • The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment. • The ability to set team targets and to use influencing and negotiating skills to achieve high standards of service. • The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders. Planning and Organising Skills Demonstrates: • A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. • Strong evidence of excellent planning and implementation of programmes of work including awareness of resource management and importance of value for money. • A capacity to negotiate and ensure delivery on stretched objectives. • The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion. • Strong focus on achieving high standards of excellence and measurement of performance. • High level understanding of the day to day business challenges whilst not losing sight of long term strategic goals. • The ability to operate effectively in a matrix working environment. Evaluating Information, Problem Solving & Decision Making Demonstrates: • The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges. • The ability to consider the range of options available, involve other parties at the appropriate time and level to make balanced and timely decisions. • Effective problem-solving capacity in complex work environments. • A willingness to learn from experience and to identify opportunities to further grow and develop. Communication & Interpersonal Skills Demonstrates: • Effective interpersonal and communication skills both written and oral, delivering complex information clearly, concisely and confidently. • The ability to listen to contrary views and consider all insights and contributions in the management of service delivery. • Strong written communication skills, in particular the ability to create and maintain accurate documentation, including user manuals, FAQs, knowledge base articles, and troubleshooting guides to assist end users and colleagues. • Proven skill to attentively listen to end users, understand their issues and requirements, and provide appropriate solutions or guidance. • An ability to build and maintain relationships with colleagues, partners and a wide range of internal and external stakeholders. Ability to lead others in fostering collaboration and good communication practices. Commitment to providing a quality service Demonstrates: • Evidence of incorporating the needs of the service user into service delivery • Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation • Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers • A commitment to continuing professional development
Deli Manager/chargehand
Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be:
Weekend Manager
Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment during the weekends. To deliver on key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: Minimum 1 years€,, experience in a customer service facing role Excellent communication skills Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills Highly driven with a strong work ethic An understanding of how to achieve KPIs and targets Commerciality and brand awareness Passion for grocery retail The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure The ability to organise work, delegate responsibilities and support team members in the store Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace Liaise with the weekday management/supervisors on any changes to layouts and ensure changes are correctly implemented Set the standard for other employees in relation to rotation, merchandising and facing off Assist in the induction, training and development of employees Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working
Trainee Manager
Main purpose of the role: Support the management team in all aspects of the operation of the store while gaining detailed experience in individual departments throughout the store. The ideal candidate will have/be: 1 years€,, experience in the retail industry is desirable Good knowledge of Microsoft Office (Excel, Word) Experience balancing cash/tills is desirable Experience with fresh food Excellent communication skills Good delegation skills Highly driven with a strong work ethic Commerciality and brand awareness Passion for grocery retail Thrive in a fast-paced working environment. Main Duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager Actively participate in all training and development initiatives, and performance assessments Merchandise and present the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines Implement planograms correctly and ensure the correct range is in place in store Gain competence with all aspects of supply procedures €" ordering, delivery procedures, stock rotation and control procedures Manage such departments as are assigned to you Engage with new initiatives and embrace new ways of working.
Store Manager
Main purpose of the role: Ensure the store operates efficiently and effectively and that all our employees provide our customers with the best customer service and fresh food offering at all times. Deliver key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: Minimum 2 years€,, experience in a relevant retail management position An understanding of how to achieve KPIs and targets Strong knowledge and experience of reading and actioning reports Good knowledge of Microsoft Office (Excel, Word) Excellent communication skills Good delegation skills Highly driven with a strong work ethic Passion for grocery retail Thrive in a fast-paced working environment. Main Duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Oversee and ensure the smooth running of the store Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Owner Implement planograms correctly and ensure the correct range is in place in store Manage employee rostering and annual leave and maintain accurate and secure records Engage with the Store Owner on a regular basis Ensure merchandising and presentation of entire store is of the highest standard at all times and in accordance with relevant store planograms and guidelines Develop and promote good communication between employees and management in a safe, respectful and inclusive environment; Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.
Clinical Nurse Manager, Willowglade
Clinical Nurse Manager 1 (CNM1) - Willowglade Full Time, Permanent Contract St. Michael’s House is a leading community-based organisation providing a person-centred human rights-based service to individuals with intellectual disabilities. St. Michael’s House provides a comprehensive range of services and supports to men, women, and children with disabilities and their families in 170 locations in the greater Dublin Area. It supports c. 2,300 people and this has an impact on thousands of family members. The values of St. Michael’s House are Respect, Kindness, Honesty, Excellence and Creativity. We are currently inviting applications for the position of Clinical Nurse Manager 1 (CNM1) for a permanent full-time role at Willowglade. This is a key leadership role supporting the overall governance and management of the service, ensuring all care is delivered to a high standard and in a person-centred manner. Essential Criteria: Please Note: Only shortlisted candidates will be contacted. Closing Date: 28th August 2026 at 5 pm. Informal Enquiries: Joanne Anderson (ADON) – 086 201 7700 Maria Deaton (Service Manager) -0873522209 Candidates should note that canvassing will disqualify them. St. Michael’s House is an equal opportunities employer
Economic Engagement Manager
The successful postholder will have a customer focused approach to providing high quality and responsive support to local and regional businesses or community organisations. They will support the Head of Business Skills and Economic Engagement or Head of Innovation and Economic Engagement in establishing the College as the leading regional centre for professional and technical skills training and business support services. This is a full time temporary position within the College up until 30th April 2028. Closing date for applications is Friday 28th August 2026 at 12noon. Please note all correspondance will be sent from recruitment@src.ac.uk. Please check your mailbox including any spam folders regularly. College benefits include: Competitive Salary, Excellent Pension Benefits, Generous Annual Leave Entitlement, Family & Work Life Balance entitlements and much more.
Project Manager
Under the direction of the Head of Programme Management Office (PMO), the post holder will be responsible for the implementation and management of one or more externally funded projects, housed in the BEE unit, in line with the funder’s requirements. This will include day-to-day management of the funded project as well as collaboration with a range of partners and stakeholders. This is a full time temporary position within the College up until 31 March 2028. Closing date for applications is Friday 28th August 2026 at 12noon. Please note all correspondance will be sent from recruitment@src.ac.uk. Please check your mailbox including any spam folders regularly. College benefits include: Competitive Salary, Excellent Pension Benefits, Generous Annual Leave Entitlement, Family & Work Life Balance entitlements and much more.
ICT Digital Delivery Manager Higher Executive Officer
THE ROLE The Courts Service is seeking to appoint an ICT Digital Delivery Manager at Higher Executive Officer level to support the successful delivery, rollout and ongoing operation of modern digital services. The role will be both business-facing and ICT-facing, requiring the successful candidate to work closely with business users, ICT Applications, developers, ICT Operations, vendors, support teams and other key stakeholders. The post holder will help ensure that new and enhanced digital solutions are delivered effectively, adopted by users, supported after go-live and continuously improved. The role will involve a blend of rollout management, training coordination, user support, requirements capture, business analysis, delivery coordination and liaison with software development and ICT operations teams. The successful candidate will play an important role in ensuring that business needs are understood, translated into clear requirements, developed into effective solutions, and successfully implemented across relevant business areas. The role contributes to the Courts Service digital transformation programme by supporting the delivery of digital services that align with business needs, strategic objectives and a user-centred approach to change. KEY RESPONSIBILITIES Rollout and Implementation Management • Support the rollout and implementation of new and enhanced digital services across relevant Courts Service business areas. • Assist in planning and coordinating phased rollouts, pilots, go-live activities and post go-live support. • Work with business areas, ICT teams and project stakeholders to ensure operational readiness before implementation. • Coordinate rollout activities including communications, training, user engagement, issue tracking and hypercare arrangements. • Monitor adoption during rollout and identify issues, risks or blockers that may impact successful implementation. • Support the transition of new services into business-as-usual support arrangements. Requirements Capture and Business Analysis • Engage directly with business users, operational teams and subject matter experts to capture, analyse and document business requirements. • Assist in translating business needs into clear functional and non-functional requirements for developers, ICT teams and vendors. • Support workshops, interviews, working groups and feedback sessions to understand current processes and identify opportunities for improvement. • Document existing and future-state processes, user journeys and business rules where required. • Work with stakeholders to validate requirements, test proposed solutions and ensure delivered functionality meets business needs. • Support prioritisation of requirements, change requests and backlog items in collaboration with project and ICT colleagues. Liaison with Developers and ICT Teams • Act as a key link between business users, software developers, ICT Applications and ICT Operations. • Work with developers to clarify requirements, support testing and ensure solutions are aligned with user needs. • Support defect triage, issue investigation and prioritisation during development, testing and rollout. • Liaise with ICT Operations to ensure appropriate support, access, environment, infrastructure and operational considerations are addressed. • Support the handover of new solutions, known issues and knowledge materials to operational support teams. • Help ensure that digital solutions are delivered in line with agreed standards, governance and quality expectations. Training, Adoption and User Support • Support the development and delivery of training plans for new digital services. • Assist in preparing user guides, training materials, FAQs, videos, support content and other adoption supports. • Coordinate and/or deliver training sessions, walkthroughs, demonstrations and drop-in clinics for staff and other users. • Provide practical support during go-live and hypercare periods. • Capture feedback from users and ensure issues, enhancement requests and training gaps are recorded and progressed. • Promote user adoption by explaining the purpose, benefits and practical use of new digital services. Support and Continuous Improvement • Provide ongoing support for digital services, working with ICT Operations, Applications, service desk and vendor teams as required. • Assist in managing support queries, incidents, defects and enhancement requests. • Help analyse recurring issues and identify opportunities to improve processes, training, system design or support arrangements. • Support quality assurance, user acceptance testing and validation of fixes or enhancements. • Contribute to continuous improvement of digital services by capturing lessons learned from rollout, support and user feedback. • Maintain appropriate documentation to support knowledge transfer, service continuity and future enhancements. Stakeholder Engagement • Proactively engage with a wide range of stakeholders including judiciary, staff, legal practitioners, operational teams, ICT teams, vendors and external partners where relevant. • Support working groups, workshops and other forums required to progress digital transformation. • Build strong working relationships with business and ICT stakeholders to support successful delivery. • Communicate clearly and confidently with users at all levels. • Help secure buy-in for new ways of working by explaining changes, benefits and impacts in a practical and understandable way. Vendor and Delivery Partner Engagement • Liaise with external vendors, contractors and delivery partners in relation to requirements, delivery, testing, rollout and support. • Assist in monitoring vendor outputs, timelines, quality and responsiveness. • Escalate issues where delivery or support does not meet expectations. • Support procurement or sourcing activity where business, technical or operational input is required. Team and Leadership • Work effectively as part of a multi-disciplinary ICT and business delivery environment. • Support and mentor colleagues where appropriate. • Promote collaboration, learning and knowledge sharing across teams. • Demonstrate flexibility, initiative and a willingness to adapt to changing priorities. • Lead by example and demonstrate a strong commitment to public service values. The above is intended as a guide and is neither definitive nor restrictive. The duties of the role may be reviewed and revised from time to time in line with organisational requirements. ESSENTIAL REQUIREMENTS: Qualifications • Leaving Certificate or equivalent. • An ICT, business, project management or related qualification is desirable. Equivalent relevant experience will also be considered. Required Experience Applicants should have at least three years' relevant and recent experience in a role involving digital delivery, ICT project implementation, business analysis, software delivery, service rollout, ICT support or a related discipline. Candidates should be able to demonstrate experience in some or all of the following areas: • Rollout or implementation of digital, ICT or business change projects. • Requirements gathering, business analysis or process mapping. • Working with business users to understand needs and translate them into practical delivery requirements. • Liaising with software developers, ICT operations teams, vendors or technical specialists. • Supporting testing, user acceptance testing, defect triage or solution validation. • Coordinating training, user adoption, communications or post go-live support. • Supporting digital services in an enterprise or public service environment. • Managing multiple workstreams, stakeholders and priorities. • Strong written and verbal communication skills. • Strong analytical, organisational and problem-solving skills. • Ability to work collaboratively with both technical and non-technical stakeholders. • A proactive, customer-focused and solution-oriented approach. Desirable Experience • Experience in a business analyst, rollout manager, product support, digital delivery or ICT service delivery role. • Experience of agile delivery, user-centred design, DevOps or iterative product development. • Familiarity with software development lifecycles. • Experience working with Microsoft Power Platform, Dynamics 365, Azure DevOps or similar enterprise platforms. • Experience preparing user guides, training materials, support documentation or knowledge base content. • Experience supporting change management and adoption of new digital services. • Experience working with public sector, legal, courts or case management environments. • Experience of vendor management or working with external delivery partners. • Awareness of ITIL or ICT service management practices. • Experience in data analysis, reporting or use of dashboards to monitor adoption, issues or performance. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12noon on 28 August 2026. Applications received after the closing date and time will not be accepted. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met before attending for interview. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. SELECTION METHODS The Selection Process will involve: • Shortlisting of candidates, on the basis of the information contained in their CV (No more than 2 pages) & Cover Letter (No more than 2 pages). • a competitive interview. Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and capabilities Candidates should demonstrate they have the capability to carry out the duties of the role successfully. The capabilities are listed below: Building Future Readiness “Delivering excellent public policy and services requires us to embrace change and innovation. We strive to create an inclusive customer centric strategy and vision that keeps pace with environmental, social and technological changes. Adopting an agile and digital-first approach, we will continually upskill, change and improve how we do things to meet current and future demands.” Digital Focus • Maximises the use of technology and digital solutions to drive efficiencies and support better service delivery. Innovation & Creative Solutions • Encourages and delivers innovative ideas, creative solutions and useful suggestions, with a good understanding of the practicalities. • Tries new or different approaches, demonstrating the flexibility to learn from mistakes, adapt and improve. Upskilling for the Future • Proactively seeks development opportunities, building on strengths and addressing weaknesses or gaps with a positive attitude and willingness to learn. • Committed to building knowledge and skills for the future. • Understands what the team needs to do, to build future readiness and skills. Strategic Awareness & Future Focus • Contributes to the development of policy, strategy and future planning for their area. • Works with management to identify links between the broader organisational and departmental strategy and the yearly objectives of their team. Contextual Awareness • Keeps up to date with wider Civil Service Policies and developments relevant to their own area. • Considers the wider impact of policies and strategies, including who or what they affect. Facilitating Change • Supports others through change, highlighting the benefits of change, innovation or new technology. • Identifies and makes recommendations for change based on their analysis, expertise and insights. Evidence-informed delivery “Delivering excellent public policy and services requires us to make evidence based and well-informed judgements and decisions, prioritise objectives and effectively manage resources, using relevant information to evaluate the delivered outcome to ensure maximum benefit for the people we serve” Managing Work & Resources • Manages, plans and prioritises workload to ensure targets and deadlines are met. • Works in a systematic, organised and efficient manner, getting up to speed with new tasks at an appropriate pace. • Manages resources effectively to deliver best outcome possible. Delivering Quality Outcomes & Service • Sets high standards and goals for self and team with commitment to meeting these. • Has good oversight of their teams work and puts procedures in place to track progress and quality. • Practices and promotes delivering excellence in customer service and prioritises the customer experience. • Seeks feedback on work and evaluates delivery against required outcomes. • Attitude, Initiative & Flexibility. • Demonstrates ownership, initiative and responsibility over own work, while also supporting the team. • Maintains resilience and a ‘can-do’ attitude when working under pressure or constraints, seeking support when necessary. • Ensures self and team are flexible and agile in the face of challenges or changing demands. Gathering, Analysing & Utilising Information • Gathers, understands and analyses data from a range of sources, to identify key information or core issues. • Ensures systems are in place to appropriately gather, manage and utilise data. • Analyses and evaluates complex verbal and numerical information in an accurate and timely manner. Problem Solving • Solves problems in a logical manner, gathering relevant information and data, exploring different solutions and escalating issues where necessary. Informed Judgement & Decision Making • Makes balanced judgements and decisions, drawing from evidence, experience and relevant policies and procedures. • Makes appropriate and timely decisions, communicating the rationale and seeking support, where required. • Exhibits good judgement in dealing with difficult, ambiguous situations and ‘on-the-spot’ issues. Leading and Empowering “Delivering excellent public policy and services requires us to lead in our areas of expertise, inspire others and create a clear vision. We are committed to developing, supporting, and empowering our colleagues to meet their potential and to creating a positive and inclusive work environment where everyone's contribution is valued.” Developing, Motivating & Supporting Performance • Motivates high performance by providing recognition, guidance, coaching and regular feedback. • Effectively utilises both formal and informal performance management techniques. • Understands team members strengths and development needs and allocates work appropriately, ensuring all members have exposure to developmental opportunities. Empowerment, Trust & Honesty • Empowers their team, encourages autonomy, values others’ input and opinions and delegates tasks with trust. • Creates an inclusive, safe and open team environment. • Leads with integrity, honesty and accountability. Social & Emotional Intelligence • Prioritises wellbeing for self and others, showing consideration, empathy and support. • Demonstrates good self-awareness and ability to manage own emotions and behaviour, particularly in challenging situations. Specialist Expertise & Professional Development • Demonstrates a high degree of specialist expertise and knowledge in their area. • Committed to continuous professional development, engaging in relevant courses, conferences and activities to keep knowledge up to date. Leading, Advocating & Knowledge Sharing • Leads and advocates in their area of expertise, through openly sharing insights, knowledge, evidence and rationale. • Creates opportunities to share and transfer knowledge. • Capable of describing technical terms in an easily understandable manner. Balancing Autonomous Work, Cross-Functional Work & Teamwork • Capable of working independently, as well as with their team and with other areas or functions. • Has a clear understanding of what work needs to be done and how to do it, with the ability to self-motivate, setting own goals and targets. Communicating and Collaborating “Delivering excellent public policy and services requires us to work together, build relationships and collaborate enabling a joined up, whole-of-Government approach. Effective engagement and communication with our customers, clients and colleagues will enhance and build trust in our services.” Salary The salary scale for the position (rates effective from 01 June 2026) is as follows: Higher Executive Officer - Personal Pension Contribution Salary Scale: €60,029.00, €61,785.00, €63,537.00, €65,286.00, €67,044.00, €68,792.00, €70,547.00 (NMAX), €73,077.00 (LSI1), €76,546.00 (LSI2) New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale.
