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Key Responsibilities: Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford. The part you will play within the Infosys team: · You will be frontline support for our clients · Ability to use the systems and tools available to effectively handle customer’s queries · Strive to achieve and maintain service level statistics · Maintain a high level of first call resolution and quality assurance · Contribute to overall team performance within your specialised department Requirements: Personal success profile: · Fluency in English is a pre-requisite for this role · Passion for providing exceptional service to clients · IT literate · Confident telephone manner with strong communications skills · Self-motivated and friendly with a positive outlook · Ability to handle confidential information · Team Player · Strong attendance, performance and adherence to policies are essential for this role We offer to the candidates: There are many benefits to working at Infosys: 20 days holiday Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Tenured Based Health Cover discounts Learning and development platforms available to all employees Global company with opportunities for growth across many countries Tenured based Maternity Cover contributions Opportunities to be involved and give back to the community Easily accessible site for all modes of transport Special staff offers – reduced rates with local stores and amenities Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Supportive working environment The opportunity to make life-long friendships
Wastewater Network Performance Coordinator
Grade and Salary F (€40,960 - €61,440 Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Management and Sustainability area is responsible for the development of asset policies, strategies and plans to determine the significant investment required into Ireland’s infrastructure. The area drives investment and the Sustainability and Innovation agenda for the organisation and leads on Environmental Regulation and Compliance activities, ensuring the quality of water and wastewater is continuously monitored. The Asset Management function is responsible for strategic planning, prioritisation, and development of Uisce Éireann’s Capital Works pipeline. The function plays a key role in promoting collaboration and co-ordination of activities across the three asset functions as well as providing environmental assessment and management expertise across Uisce Éireann The Asset Planning team is accountable for the timely delivery of essential, value for money water services Infrastructure for Ireland. The scope of the team's responsibility covers 5 main areas: Housing Growing, Capex Pipeline, Risk Maintenance and Safety, Critical Assets and Leakage. Reporting to the Wastewater Network Performance Analyst, the Wastewater Network Performance Coordinator will be responsible for supporting the enhancement of asset information and modelling data to provide greater confidence to assessments undertaken on the performance and capacity of wastewater networks. The role holder cooperates closely with the Wastewater Asset Planning team and is required to work closely with internal and external stakeholders where necessary. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Water Operator/Operative
Grade and Salary Grade G (€32,213 - €48,319) The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. The Water Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule. The Water Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Water Network Operator will be a key interface with the customer and will resolve issues first time where possible. The Water Network Maintenance & Repair Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe manner. Out of hours working will be required and appropriate overtime and standby rates will apply. We are currently recruiting for Operators/Operatives in West Cork to fill current vacancies and are also looking to add to a panel for future vacancies. Applications will be considered for vacancies that arise in the next 12 months and all applications will be considered for the three roles above. Full job descriptions are provided below. Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner. This is advertisement will remain open until further notice. * Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. Water Treatment Operator Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Project Support Coordinator
Grade and SalaryF (€40,960 - €61,440)* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Portfolio team supports the effective management of the delivery of the IDD investment programme by ensuring governance and control through data management and systems, processes and performance reporting and analysis including the management of planning, land, wayleave, utility, and statutory consents. This enables efficient delivery of the investment programme by providing programme visibility, informed risk management, analysis, challenge, and decision making. The team also provides expert support in key areas that enable the effective, efficient, and sustainable delivery of the IDD investment portfolio. Reporting to the Project Support Lead, the Project Support Coordinator will provide administration assistance to the project managers to implement and execute the project controls including payment processing, document management, planning, status reporting, issue/risk management, change management and finance tracking/forecasting. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Telemetry Maintenance Technician
Grade and SalaryE) €50,223 - €75,334 Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services. The Integrated Operations team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions. The Telemetry Maintenance Technician responds to outstation failures, diagnoses problems, and keeps Uisce Éireann's telemetry estate running. You'll work on site troubleshooting equipment, perform remote diagnostics and reboots, swap hardware when needed, and update tracking systems for operational insight. You report to the Telemetry Maintenance Lead. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Insights Development Coordinator
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Operations Support Team has responsibility for providing and managing effective business infrastructure and processes at a national level to support operational activities at site level. Reporting to the Insights Development Technical Lead, the Insights Development Coordinator will be responsible for the delivery of high-quality analysis to provide insights to the Asset Operation’s functions through a number of key activities including; developing best in class reporting capabilities, data and technical support, promotion of “Right First Time” and the delivery of the Insights and Support Teams programme of works. Main Duties and Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
NTS Operational Delivery Technician
Grade and Salary E) €50,223 - €75,334 Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services. The Integrated Operations Team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions. The Telemetry Operational Delivery Technician supports the ongoing operation and use of the National Telemetry System (NTS) across Uisce Éireann. You'll manage ServiceNow tickets, train users on NTS, coordinate with the IT/OT team on system patches and issues, and manage operational changes to system configurations and graphics (mimics). You report to the NTS Operational Delivery Lead. Main Duties and Responsibilities:
Landowner Liaison Partner
Grade and Salary E) €50,223 - €75,334 Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Portfolio team supports the effective management of the delivery of the IDD investment programme by ensuring governance and control through data management and systems, processes and performance reporting and analysis including the management of planning, land, wayleave, utility, and statutory consents. This enables efficient delivery of the investment programme by providing programme visibility, informed risk management, analysis, challenge, and decision making. The team also provides expert support in key areas that enable the effective, efficient, and sustainable delivery of the IDD investment portfolio. Reporting to the Land and Wayleaves Technical Lead, the Landowner Liaison Partner will contribute to a standardised approach across the portfolio through the application of standardised policies and procedures to support the project & programme managers across a diverse and multi-disciplined portfolio. The Land Liaison Partner will need to work in a creative and collaborative team environment to support the delivery of the CIP. Main Duties and Responsibilities:
Water Network Operations Team Lead
Grade and SalaryGrade E (€50,223 - €75,334) Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Water Network Operations Manager, the Water Network Operations Team Lead has a remit over a geographical area and is responsible for managing the operation of the water network to deliver a consistent customer service standards and managing routine maintenance activities on the network assets. The Water Network Operations Team Lead will be responsible for leading and managing the performance of a team of water network operators and to provide them with the necessary direction and skills to ensure the operation of the network and ensuring compliance with relevant legislation, whilst operating within budgetary constraints Out of hours working will be required and appropriate standby rates will apply. Main Duties and Responsibilities: Operational Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Water Network Maintenance & Repair Team Lead
Grade and Salary Grade E (€50,223 - €75,334) The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Water Network Operations Manager, the Water Network Maintenance and Repair Team Lead has a remit over a geographical area and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The Network M&R Team Lead will be responsible for leading, supporting and developing a team of Network M&R Operatives and provide them with the necessary direction and skills in order to ensure the provision of maintenance and repair services across the water network. Out of hours working will be required and appropriate standby rates will apply. Main Duties and Responsibilities: Operational Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
