Customer Service jobs
Sort by: relevance | dateCustomer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Healthcare Assistant - Mental Health Services
Job Summary Nua Healthcare Services (Nua) is one of Ireland’s leading Private Healthcare Providers, specialising in Mental health, Residential and Supported Living Services, to both Children and Adults with a range of complex support needs. We are seeking applications from energetic and enthusiastic individuals wanting to progress in their career as a healthcare assistant within the Mental Health Sector, where our team bring a wealth of experience in supporting individuals with a range of Mental illnesses. The successful candidate will be afforded all necessary training and development in line with the role. Job Objectives We are seeking Healthcare Assistants to join our dynamic team at Nua Healthcare. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Service Manager
Purpose of the role The Service Manager (Person in Charge) must be suitably qualified and an experienced manager, with responsibility, authority and accountability for the provision of the service/s with Resilience in line with relevant regulations. The CNM2 will support the Team Leader and staff teams and be responsible for the overall operational management of the service. With Person in Charge responsibilities, the CNM2 will be responsible for ensuring that the service meets the regulations as laid out in the Health Act 2007. He/ she is the person with the responsibility for the day-to-day operation of service/s within his/her remit. The manager (PIC) will manage residential services in accordance with “National Standards for Residential Services for Children and Adults with Disabilities (January 2013) and the “Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013. To listen to, learn from, support and work to achieve the priorities of our service users. To provide them with a home-from-home and the opportunity to live life to their full potential. The Manager may also be responsible for other community-based services within his/her area, such as supporting Independent Living or Outreach services. Locations: Corbally and Hospital, Co. Limerick Job type: Permanent full-time (40 hours per week)Requirements CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Engagement Advisor
The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/Hybrid Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.In this role, you will start by managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.While you’ll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team! Benefits Vhi is an equal opportunities employer. This is a CF3, CF4 & CF5 role in line with central bank requirements.
eBay Customer Service Risk Teammate
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Important Information: If this sounds like the job for you, then apply now!
Customer Service Agents
Customer Service Agents – HQ Dublin Description Ryanair are currently recruiting for Customer Service Agents – HQ to join Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. This role is based in our Dublin HQ and suitable for candidates with a Customer Service Background Duties include:
Senior Physiotherapist
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF PERMANENT PART-TIME SENIOR PHYSIOTHERAPIST CHILDREN’S DISABILITY NETWORK 6 TEAM JOB REF: 82460 A panel may be formed as a result of this process from which subsequent Senior Physiotherapist appointments within CDNT-6, may be made over the next 6 months. The Role: The Permanent Part-Time Senior Physiotherapist will be responsible for the delivery of Physiotherapy support to Children accessing Children’s Disability Network Team 6 (CDNT6). CDNT6 provide services to children from 0-18 with complex development needs which include physical, sensory, intellectual disabilities and autism. The Brothers of Charity Services Ireland (BOCSI) are the lead agency for this team. CDNT’s are interdisciplinary teams who work within a Family Centred Practice model and work collaboratively with children, families and other stakeholders to meet goals identified by the family. The post holder will be responsible for the delivery of a physiotherapy service to include assessment, diagnostics and delivering intervention to children and young persons in clinic, school, home and community settings. CDNT6 covers a geographical area of: Galway City East, Claregalway, Gort, Headford and Oranmore. There are 2 positions available: Working Hours: Hours will be within the hours of 9am-5pm, Monday to Friday. Contracted hours are liable to change between the hours of 8am– 8pm as future service needs require. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 29 days pro-rata per annum. Remuneration: Department of Health Physiotherapist, Senior Salary scale (01/03/2025) is €63,279 x 8 increments - €74,509 pro-rata per annum. Tenure: This position is permanent, full-time and pensionable. Travel: The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty. Office base will be Newcastle Rd (Galway) and Gort. This may be subject to change with service developments and needs. Full Job Description attached Informal enquiries for this post to Gillian Raftery, Children’s Disability Network Manager on 091721400. The closing date for receipt of all applications on-line is 5pm, Friday 25th July 2025 Interviews date to be confirmed The Brothers of Charity Services Ireland is an equal opportunities employer. INDW
Support Worker
BROTHERS OF CHARITY SERVICES IRELAND - WEST REGION PROVIDING SERVICES TO PEOPLE WITH INTELLECTUAL DISABILITIES JOB DESCRIPTION: PERMANENT AND TEMPORARY SUPPORT WORKERS CREGORAN SERVICES, ADULT WEST SERVICES, GALWAY COUNTY JOB REF: 82488 The Role: The role of support worker is to assist the people who use our service to meet their day to day needs, reach their full potential, promote independence and to be an active part of their the local community. We support them to further their education (both internal and external to the Service) and to build their independent living skills if this is their choice. A major focus of the Support Worker role is to assist and support people who use the Service with development of their own Individual Plan and supporting them to achieve their own Personal Outcome goals. The Support Worker is also responsible for all aspects of personal care which includes supporting individuals with their meals, personal hygiene and other related aspects of physical well-being as required by the individual. Reporting/Responsible To: Team Leader/Senior Staff/Team Manager/Service Coordinator/Area Manager Qualifications/Experience/Skills: • Candidates must have a good general education. A recognised qualification appropriate to the Field of intellectual disability is an advantage. QQI Level 5 or higher is desirable. • A minimum of one years’ experience of working with individuals with an Intellectual Disability is desirable, full training will be provided. • The candidate should have knowledge of person-centred planning. • A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish Roads and use of your own car is an essential requirement. It may be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence, should it be required. • Fluency in verbal and written English is an essential requirement of this post. • To be able to demonstrate flexibility, communication and team working skills together with an enthusiasm for the post. Working Hours: Full-time hours are 78 hours a fortnight/part-time hours will vary. All posts are rostered over a 14 day/night duty roster. There may be a requirement for Support Workers to work days, waking night duty, weekends, split duty hours, bank holidays, and sleepovers to meet service needs. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours in order to ensure the provision of high quality services for each individual. Annual Leave: 22 days per annum. Remuneration: Department of Health Care Assistant (Intellectual Disability) salary scale - €33,699 x 11 increments - € 44,248 (Max) pro rata per annum. Long Service Increment (LSI) €45,034 rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Tenure: These posts are permanent/temporary and pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. Employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. INDW
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Community Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT AND TEMPORARY COMMUNITY SUPPORT WORKERS FAILTE COMMUNITY SERVICES, GALWAY CITY & COUNTY JOB REF: 82452 A panel may be formed as a result of this process from which subsequent Permanent and Temporary Community Support Worker appointments may be made over the next 12 months within Fáilte Community Services. Location: Failte Community Services is a Community Outreach Programme which provides multi- disciplinary support to Adults with a Mild Intellectual Disability. Many of those we support wish to live independently in Galway City and County, to access education, work/leisure activities and community day services for young adults graduating from school or training programmes as well as those needing support with making informed choices, daily life issues, relationships and health and well-being. The service aims to promote independence through enabling adults to live a full and active life safely in their communities. This is achieved through the provision of therapeutic supports, frontline services and the promotion of meaningful community engagement. We work in on going partnership with people supported by the service and other agencies to maximise the use of community resources. We provide a services which are person centred and individualised, adaptable and versatile in order to respond to the needs of people supported by the service. All the supports are underpinned by our BOC policies and procedures, Personal Outcome Measures, Assisted Decision Making (Capacity) Act 2015 and HSE Safeguarding Vulnerable Persons at Risk of Abuse. The Role: Community Support Workers Horizon Programme provide a key-working supportive role and assist in the delivery of community support to individuals with Mild Intellectual Disability and sometimes a secondary diagnosis of Mental Health, some of whom may present with behaviours or lifestyles that can be deemed as challenging. This role comprises of mainly one to one working with individuals in the local community or sometimes in their own homes. A vital part of our Community Support Worker role is developing a community profile through; researching the local area, linking with local organisations and clubs, liaising with educational and training bodies and building positive and lasting relationships with all public and private services who assist the individuals we support to live independent lives in their communities. A major focus of the Community Support Worker role will also be encouraging and assisting individuals supported to develop their own life plans based around needs and interests. The Community Support Worker will work closely and inclusively with significant others involved in the individuals life such as family / next of kin and be supported and guided their practice by service social work, psychology, psychiatry and management when required. The Community Support Worker Arts Alive will work in our community based service in Galway City working in an exciting service with people who have a passion for life and for the arts. The team there are looking for a person who “must have a passion for supporting our Rights”, “must at all times Respect us”. They must have a passion for the arts or a willingness to support us in our passion. This includes supporting us in areas developing our independence and support needs so that we can be as creative as possible. Reporting/Responsible To: Senior Staff/Team Leads/MDT where appropriate/Service Coordinator/Service Manager Qualifications/Experience/Skills: Working Hours: Permanent part-time CSW Arts Alive – 60 hours a fortnight Temporary full-time CSW Horizon Services x 2 – 78 hours a fortnight All posts are rostered over a 14 days. These posts are mainly day service hours but evenings and weekend work will be required on occasion. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours in order to ensure the provision of high quality services for each individual. Annual Leave: 22 days per annum Remuneration: Department of Health Care Assistant (Disability Services) salary scale 01/03/2025 - €33,699 x 11 increments - €46,190 pro rata per annum. LSI Long Service Increment - €46,984 pro rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Tenure: Permanent Part-time and pensionable and Temporary full-time and pensionable linked to a Permanent employee’s maternity leave. INDW
