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KEY PURPOSE OF THE JOB: The post holder will provide a professional customer service experience for visitors, members and potential members. This will include selling all relevant Sports & Leisure services and products to existing and potential customers and promoting all relevant Council services, events and programmes. The post holder will handle associated financial transactions utilising relevant Leisure Management Software and assume other delegated duties relevant to the post reasonably assigned by the Operations Manager and Operations Coordinator, including duties/location to cover leave/other absences across Sports and Leisure facilities. KEY DUTIES AND RESPONSIBILITIES: 1. In line with the Council’s Customer Care Standards, provide a front of house service to include greeting and advising customers and responding to customer queries to ensure that all customers have a positive and enjoyable experience. 2. Proactively sell and promote services offered by the Centre and Sports Services. This will include point of sales promotions and, on occasion, promoting services at special events. 3. Process casual and member activity bookings including taking telephone and emails inquiries. 4. Process customer purchases and reconcile cash in preparation for lodgement in accordance with Council procedures. 5. Carry out all relevant clerical duties pertaining to the role as and when required as instructed by the Operations Manager. 6. Under the direction of Operations Manager, assist in the replenishment of stock, stock control and replenishment of information stands. 7. General monitoring of members of the public throughout the facility to ensure that all Child Protection and Vulnerable Adult policies and procedures are complied with. 8. Ensure compliance with Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values and behaviours of the organisation. 9. Ensure the provision of high standards of customer service within the facility and across Sports Services. 10. Promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council, including product knowledge and awareness. Note: The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation. Qualifications and Experience It is essential that applicants have a minimum of: 1.1 - 5 GCSE passes at grade A-C, NVQ level 2 or equivalent 1.2 - One years’ experience in a similar position, to include front of house, customer service, administration/clerical work 1.3 - Experience in cash handling and the preparation of lodgements. 1.4 - Experience using MS Word and Outlook. Where applicants do not hold the qualifications as outlined in 1.1 above, they must demonstrate a minimum of 4 years’ experience as outlined in 1.2 above. Skills Good Customer Care skills. Effective Oral & written communication skills. Good Organisational skills. General Applicants must be prepared to work on a rota system which includes evening and weekend shifts, Desirable Criteria Knowledge 1. 5 - Knowledge of a Computerised System.
Health & Fitness Officer
Salary: £26,409 - £28,163 full time equivalent (plus 19% pension contribution). KEY PURPOSE OF THE JOB: To be responsible to Operations Manager the for the delivery of an innovative health and fitness programmes. To provide and maintain a quality customer service, including devising and delivering health and fitness instruction programmes, centre-based coaching classes and Exercise Referral (i.e. PARs/Healthwise) and rehabilitation programmes. To ensure that facilities are clean and well prepared, all relevant equipment is serviceable and properly handled/set up/taken down. All Health and Safety and hygiene standards to be maintained at all times in accordance with the current Quality System and relevant legislation. The post holder may undertake other duties relevant to the post reasonably assigned by the Gym & Sales Coordinator or relevant Duty Manager/Senior Leisure Assistant, including cover for sickness, leave, staff vacancies and other operational cover as and when required. KEY DUTIES AND RESPONSIBILITIES 1. Monitor gym floor and gym equipment use and prepare personalised and tailored fitness programmes, monitor programmes, undertake fitness testing and respond to customer complaints/enquires as required. 2. Promote and develop the Gym Programme and undertake the delivery of classes for customers ranging from school age to senior citizens, to include target groups where relevant. 3. In conjunction with the Healthwise and Wellbeing Officer, be responsible for the delivery of the any exercise referral scheme including the screening of clients and the delivery of programme related activities. Liaise with and provide written reports to health professionals and ensure safe storage of sensitive medical records under the General Data Protection Regulation (GDPR) as required. 4. Contribute to the following: - the operation and promotion of the Vitality Health and Fitness Gym, a programme of classes, the scheduling and delivery of Induction sessions and the promotion of Vitality membership, both generally and at special events. (e.g. Health Promotion Fairs/exhibitions). - the induction of new staff and work placement students and training of employees as required. - the implementation of Health and Safety policies and procedures within the facility and all other Sports Services facilities. Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with, including any personalised and Activity specific risk assessments for activities coached, especially external classes, i.e. walking/cycling Schemes. 5. Help ensure that the very highest standards of health and safety for both customers and colleagues are maintained at all times and that all relevant statutory health and safety requirements and Lisburn & Castlereagh City Council health and safety policies, procedures and work instructions are adhered to at all times. 6. Ensure high standards of cleanliness, maintenance and presentation of all equipment within the facilities, reporting any defects or potentially hazardous situations to the manager on duty. 7. Help ensure that all Child Protection and Vulnerable Adult legislation, published relevant guidelines and Council policies are complied with in the operation of the services and activities of the facilities, to help ensure a safe environment for both customers and work colleagues. 8. Ensure that the quality standards, customer care procedures, work instructions, and record keeping in accordance with Quality Accreditation systems agreed by the Council are followed and maintained. 9. Carry out any other relevant duties as required and assist with the setting up and take down of equipment as required. Note: The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation. Qualifications & Experience Essential Criteria 1.1 – Five GCSE passes at grade A-C, NVQ Level 2 or equivalent. 1.2 – Possess a recognised and current coaching qualification in: • Fitness or Gym Instruction Level 2 1.3 – A minimum of two years’ experience in lifestyle and fitness testing and health promotion within the Leisure Industry. Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of four years’ experience as outlined in 1.3 above Desirable Criteria 1.4 – It is desirable that applicants hold the following qualifications: • Additional Coaching Qualification • A recognised lifeguard award • A recognised qualification in coaching TRX or Boxercise. • Any two gym-based coaching/Instructor qualifications relevant to Council’s current Vitality Membership classes programme. 1.5 – Experience in the operation of a computerised booking/cash system.
Phlebotomist
Phlebotomist – Holland & Barrett, Cardiff – (Job Ref: 25/PBCD) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a phlebotomist within our clinic in a Holland and Barrett store in Cardiff. What does the Randox Health team do? At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. Location : Unit 4, 53-57, Queen Street, Cardiff, CF10 2AS Contract Offered : Full-time, permanent Working Hours / Shifts : 40 hours per week, across 5 days, including some weekends. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities: • Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS). • Demonstrate sensitive communication to ensure client understanding and consent. • Maintain accurate records in PIS, uploading all relevant documentation. • Represent the company professionally at offsite events and appointments. • Engage in upselling and cross-selling at our private health clinic. • Proactively drive sales and exceed targets. • Complete company forms, specimen labelling, and laboratory test order forms accurately. • Demonstrate high IT literacy in order to manager various software systems and daily tasks. Essential criteria: • Previous Phlebotomy experience and certificate or equivalent training. • Confident using IT programmes. • Flexibility with working hours, as required by the business inclusive of evenings and weekends. • Exemplary customer service skills and experience. • Ability to manage existing clientele and generate new clientele at the same time. • Valid UK driving license Desirable: • Experience in a private healthcare setting. • Proficiency in the use of Microsoft packages. • Confidence and experience working internal / external events. • Sales / Retail experience.
Teacher Of English
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Teacher Of KS
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Museum Assistant
**Please read the recruitment pack before completing your application** Whilst the Council are recruiting for a permanent Museum Assistant in Down County Museum, please note that a reserve list will be compiled for future permanent, temporary, full time and part time posts for Museum Assistant positions in Downpatrick and Newry. Job Summary As a member of a team of front-line staff provide a positive visitor experience and ensuring the highest levels of customer care and satisfaction to the public by providing a quality welcome, information, safeguarding and hospitality service. This will include ensuring high standards of security, cleanliness and housekeeping at museum facilities. Assisting with events, education activities, deliver tours of the museum, help with exhibitions and handling cash, take bookings and deal with enquiries and record complaints. Maintain a safe environment and monitor museum systems and equipment undertaking building and safety checks and reporting any faults immediately for actioning. Hours of work 36 hours per week. Duration of Appointment Permanent Location Down County Museum Salary Scale 4, SCP 9 - 13, currently £26,409 - £28,163 per annum based on a 36 hour week (pro rata to hours worked). It is Council policy to appoint at minimum salary scale point.
Events Officer
***Please read the recruitment pack before completing your application forms.*** Whilst the Council are recruiting for a permanent Events Officer in Warrenpoint Town Hall, please note that a reserve list will be compiled for future permanent, temporary, full time and part time posts for Events Officer positions at Council Offices in both Downpatrick and Warrenpoint Town Hall. Main Purpose of Post/Job: To deliver the annual Programme of Tourism Events and Festivals across the district focused on increasing visitor numbers and tourism revenue, to ensure effective timely delivery of all tourism events within budget and to plan. Duration of Appointment: Permanent Hours of Work: 36 hours per week The post holder must be prepared to work outside normal office hours, including evenings, weekends, and Public and extra Statutory Holidays for which the appropriate payment will be made or time in lieu granted if relevant. Work Pattern: Flexi 36 hours Monday to Friday Hours of work are kept under review and may change in order to meet operational requirements, providing requisite notice.
