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Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. We have exciting new career opportunity for a Senior Software Engineer within our R&D engineering team. Location: Randox Science Park (30 Randalstown Road, Antrim, BT41 4LF). Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week across 4 days, with hybrid option of one day at home. What does this role involve? The key function of this role is the design and development of new diagnostic platforms and the continuous improvement of existing platforms, including systems to support Randox internal departments:
Customer Support Advisor
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin. Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. Shift 1 - Monday to Friday from 08.20 to 17.00. Shift 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday. What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities: • Respond to customer enquiries promptly via phone, email, or live chat. • Troubleshoot customer issues related to orders, account status, and relevant concerns. • Deliver exceptional customer service by addressing queries effectively. • Provide essential support for clients whilst identifying potential sales opportunities. • Assisting with sales by providing information about new and existing products. • Processing payments. • Analysing customer queries and trends. • Performing assigned administrative duties. • Collaborating with other team members and internal departments. Who can apply? This role would suit an individual who is passionate about both sales and customer service. Essential criteria: • Excellent verbal and written communication skills. • Currently hold the right to work in the UK. • Excellent customer service skills. Desirable: • Previous experience in a similar role. • Experience in a customer facing environment. • Experience working in a busy environment. • Experience dealing with customers via email and phone. • Previous sales experience. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
Phlebotomist
Phlebotomist – Fulham, London – (Job Ref: 25/PBFF) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Phlebotomists within our clinic in Fulham in London. What does the Randox Health team do? At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. Location : 9-13 High Street, Fulham, London, SW6 5JJ. Contract Offered : Full-time, permanent Working Hours / Shifts : 40 hours per week contract. 6.40am to 3.20pm and 10.20am to 7pm, alternating between Monday to Friday and Tuesday to Saturday. Hours are subject to change. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check. What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. The main responsibilities are: • Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS). • Demonstrate sensitive communication to ensure client understanding and consent. • Maintain accurate records in PIS, uploading all relevant documentation. • Represent the company professionally at offsite events and appointments. • Engage in upselling and cross-selling at our private health clinic. • Proactively drive sales and exceed targets. • Complete company forms, specimen labelling, and laboratory test order forms accurately. • Demonstrate high IT literacy in order to manager various software systems and daily tasks. Essential criteria: • Previous phlebotomy experience • Phlebotomy certificate of competence • Flexibility with working hours, as required by the business inclusive of evenings and weekends. • Exemplary customer service skills and experience. • Ability to manage existing clientele and generate new clientele at the same time. • High level of IT literacy. Desirable: • Experience in a private healthcare setting. • Proficiency in the use of Microsoft packages. • Confidence and experience working internal / external events. • Sales / Retail experience. • Valid UK driving license
Scientist
Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products, the commitment and skill of our workforce, which continues to grow. We are currently looking to hire Scientists within our team based in Antrim . The successful candidate will be conducting rapid onsite testing for multiple Point of Care clinical and / or molecular tests. Responsible for the processing of Blood and other samples from Randox Health or third-party clinics. Location: 30 Randalstown Rd, Antrim BT41 4LH. Contract Offered: Full-time, permanent. Working Hours / Shifts: 4 on, 4 off: 7pm to 7am and 7am to 7pm alternating shift pattern. What does this role involve? This role is responsible for routine clinical testing in our laboratory. The main duties of the role include: How do I apply? (Fast process) Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike
Phlebotomist
Phlebotomist – Lisburn Road – (Job Ref: 25N/PBLS) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Phlebotomist within our clinic in Lisburn Road, Belfast. What does the Randox Health team do? At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Location : Randox Health Lisburn Road, 711-713 Lisburn Road, Belfast, BT9 7GU. The successful candidate will also be required to cover in Holywood clinic. Contract Offered : Full-time, Permanent. Working Hours / Shifts : 40 hours per week. Alternating between a Monday to Friday and Tuesday to Saturday shift pattern. Working hours for each day are as follows: 7.40am – 4.20pm on Monday and Saturday, 6.40am – 3.20pm on Tuesday, Wednesday, Thursday and Friday and 10.20am – 7pm on some Wednesdays and Thursdays when required. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Access NI check What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. The main responsibilities of the role include: • Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS). • Demonstrate sensitive communication to ensure client understanding and consent. • Maintain accurate records in PIS, uploading all relevant documentation. • Represent the company professionally at offsite events and appointments. • Engage in upselling and cross-selling at our private health clinic. • Proactively drive sales and exceed targets. • Complete company forms, specimen labelling, and laboratory test order forms accurately. Essential criteria: • Previous phlebotomy experience • Phlebotomy certificate of competence • Flexibility with working hours, as required by the business inclusive of evenings and weekends. • Exemplary customer service skills and experience. • Ability to manage existing clientele and generate new clientele at the same time. • High level of IT literacy. • Valid UK driving license Desirable: • Experience in a private healthcare setting. • Proficiency in the use of Microsoft packages. • Confidence and experience working internal / external events. • Sales / Retail experience.
Programme Coordinator - Service Delivery
Main purpose of job Be responsible to the Service Delivery Manager for ensuring effective service planning; performance management and assurance; customer focus; quality and improvement; risk management; service evaluation and compliance. Support the Service Delivery Manager in developing and manage frameworks and approaches to ensure effective service delivery and develop processes, capabilities, and business intelligence within the service to support evidence-based decision making and continuous improvement. Support the Service Delivery Manager in developing and overseeing a prioritised work programme and resource management strategy, based on sound principles of programme and project management, to meet current and emerging needs. Represent the Service Delivery Manager, or councils, as and when required, within the postholder’s sphere of responsibility. Summary of responsibilities and personal duties 1. Responsible for managing service delivery contracts, compliance and risk matters in respect of the frameworks and call-off contracts and secondary competitions for 11 councils, in line with service commissioning processes. 2. Responsible for monitoring service level performance, focusing on activity, outputs, outcomes and KPIs as agreed with funders and other council partners. 3. Responsible for the continuous review and development of the service CRM and ensuring the integrity of the data on the CRM system, working with councils, delivery agents and council colleagues to improve accuracy and develop agreed standards and processes. 4. Responsible for the implementation of project and performance management arrangements to ensure the effective delivery of the Enterprise Support Service 5. Responsible for engaging with the Finance, Compliance and Monitoring team to collate relevant financial information for use in internal and external reports. 6. Responsible for effectively contract managing in line with agreed outcomes and ensure appropriate financial and project management by service delivery agents. 7. Support the Service Delivery Manager in maintaining a risk management plan for the service to mitigate risk and maximise impact of the funding intervention. 8. Support the development and delivery of an evaluation framework in line with funder requirements to measure the effectiveness and impact of the investment. 9. Establish an effective consultation and engagement process with other council representatives from across Northern Ireland to develop annual service plans and raise awareness of service performance and compliance matters and advise on implementation and delivery. 10. Work collaboratively with all local councils to raise the ambition around the delivery of enterprise support, in support of the statutory obligations in this area and consistent with commitments as set out in respective programme plans. 11. Ensure effective dissemination of quality, performance, and compliance information relevant to the service objectives and ensure consistent, integrated implementation in conjunction with relevant senior managers across all councils. 12. Continually review the service output, working with the Service Delivery Manager to review performance and to recommend and implement improvement plans. 13. Keep under review new developments including professional best practice and new legislation in the areas of performance, compliance, assurance, and service improvement. 14. Motivate and manage any staff that may be assigned to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme 15. Participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedure. 16. P articipate as directed in the council’s recruitment and selection procedures . 17. A ct in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation. 18. Undertake the duties in such a way as to enhance and protect the reputation and public profile of the council. 19. Undertake such other relevant duties as may from time to time be required. This job description has been written at a time of significant organisational change and it will be subject to review and amendment, as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role. Essential criteria Qualifications and, or experience Applicants must , as at the closing date for receipt of application forms, either: · have a third level qualification in a relevant subject such as economics, business studies, management or an equivalent qualification and be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience in each of the following three areas: or · be able to demonstrate on the application form, by providing personal and specific examples, at least two years’ relevant experience in each of the following three areas: a) developing, monitoring and managing the successful implementation of economic development projects to support business start-up or growth and securing and managing funding for economic development projects from public or private sector partners; b) establishing quality and performance management approaches, evaluation and continuous improvement of strategic projects and programmes including establishing performance measures and implementation of improvement plans; and c) producing and collating performance data to service programme structures to support effective decision-making and resource allocation. Desirable criterion In addition to the above qualifications and, or experience, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of applications, have a third level qualification in a relevant subject such as economics, business studies, management or an equivalent qualification and can demonstrate on the application form, by providing personal and specific examples, at least two years’ relevant experience in each of the aforementioned three areas; or can demonstrate on the application form, by providing personal and specific examples, at least three years’ relevant experience in each of the aforementioned three areas. Special skills and attributes Applicants must be able to demonstrate, evidence of the following skills and attributes which may be tested at interview: Performance management skills: the ability to develop a performance management and business planning culture, including the setting of objectives and targets, performance measures, benchmarking and the interpretation of best practice, to ensure the continuous improvement of services. Communication and influencing skills: the ability to display effective written and oral communications skills in both formal and informal settings with the ability to influence and persuade others on complex issues using plain, concise language.The ability to build rapport and maintain the engagement and commitment of others to secure their support in the delivery of projects. Team leadership skills: the ability to lead and motivate team members and build and develop high levels of communication and cooperation between team members to achieve objectives. Project management and work planning skills: the ability to determine organisational priorities and resource requirements for complex projects and manage allocated workload on the basis of available resources and to work to tight deadlines to ensure project delivery. Partnership working skills: the ability to form, maintain and enhance partnership working with internal and external stakeholders, networks and communities to build consensus around key projects. Analytical and decision-making skills: the ability to analyse and interpret complex issues and exercise critical judgement in arriving at practical solutions and communicate findings clearly. Political sensitivity skills: the ability to show awareness and sensitivity in managing successfully within a political environment including working effectively with elected members, partner organisations and other agencies. Equality knowledge: a clear understanding of equality principles and the ability to apply them when delivering services.
Scientist
Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products, the commitment and skill of our workforce, which continues to grow. We are currently looking to hire Scientists within our team based in Great Portland Street, London. The successful candidate will be conducting rapid onsite testing for multiple Point of Care clinical and / or molecular tests. Responsible for the processing of Blood and other samples from Randox Health or third-party clinics. Location: 143-149 Great Portland St, London W1W 6QN Contract Offered: Full-time, permanent. Working Hours / Shifts: 4 on, 4 off: 7pm to 7am and 7am to 7pm alternating shift pattern. (Night shift allowance available) What does this role involve? This role is responsible for routine clinical testing in our laboratory. The main duties of the role include: How do I apply? (Fast process) Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Purchasing Administrator
Purchasing Administrator with strong communication and organisational skills, to be based in our Purchasing department in Crumlin, County Antrim. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours/Flexibility: 40 hours Monday to Friday or Longer days Monday to Thursday with Half day Friday. The Purchasing Administrator will provide administrative support to the Purchasing Team, some specific duties will include:
R&D Scientist
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Scientists within our Clinical Chemistry team. What does this team do? The Randox Laboratories Clinical Chemistry R&D Department are responsible for the design & development of diagnostic reagent kits. The team perform all design and development activities throughout the IVD development life cycle, including product concept, feasibility/optimisation, design verification, and clinical validation to support regulatory filings. Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4LH. Contract Offered: Full-time, Permanent Working Hours / Shifts: 4 day working week: 7:00-17:40. What does the R&D Scientist role involve? This role is responsible for the introduction of new diagnostics assays, improvement of existing assays, or the troubleshooting of external and internal product queries. This varied will require you to develop a varied skillset, including: How do I apply? (Fast process) Click Apply on the site you are seeing this advert on, and it will take you to the Randox careers page. This advert may be open for as long as 30 days but could close early based on application numbers. About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
CAD Technician
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a CAD Technician to join our Facilities team. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours: 40 hours per week, Mon to Fri from 08.40 to 17.20, or longer days Mon to Thurs with half day Friday. What does the CAD Technician role involve? As an internal CAD Technician, you will be an integral part of the Facilities team, supporting a variety of projects from minor alterations to full major fit outs from design to delivery of retail units such as our Randox Health Clinics. How do I apply? Click "Apply" on the site you are viewing this advert on to submit your CV to Randox for review. This advert may remain open for up to 30 days but may close earlier if sufficient applications are received to fill the role. We look forward to hearing from you.
