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Sort by: relevance | dateMetroLink Benefits Support – Executive Officer
Transport Infrastructure Ireland is holding a competition for the appointment to the position of MetroLink Benefits Support – Executive Officer Closing date: 12 (noon) on Monday 26th 2025 Work Location: The successful candidate will be based in TII Offices on Parkgate Street, Dublin 8, or such other place as determined by TII. Blended working arrangements in place. This role shall support the implementation improvement of processes, systems, tools and improvement of processes, systems, tools, templates and techniques in order to ensure that the business case and wider benefits of the MetroLink programme are captured, appropriately defined and tracked through delivery. Thye successful candidate shall support benefits management through an integrated combination of set-up, governance, measurement and validation across MetroLink and supporting services. Comply with MetroLink governance, policies and procedures, collating and gathering relevant data and information to maintain project delivery and deliver benefits documentation. Experience • A minimum of 2 years' relevant and satisfactory experience of working in a demanding, fast paced office environment. • Experience working in a challenging transformative environment is desirable. • Experience and a strong interest in the transport sector are desirable. Skills • Strong communication skills. • Strong interpersonal skills, with the willingness to build rapport with internal and external stakeholders. • Ability to manage workload and flag issues where required. • Organisational skills to meet timely deadlines and requirements. • Proficiency in Microsoft Office, including Excel, with the ability to create dashboards. • Ability to gather and draft key documentation, information and data. • Ability to accommodate change while maintaining programme and achieving objectives. • Ability to manage high levels of integrity and confidentiality, particularly in relation to MetroLink data. • Ability to work through ambiguous outcomes to achieve tangible benefits. ADDITIONAL INFORMATION AVAILABLE BY CLICKING THE APPLY NOW BUTTON
Ireland 2025 Recruitment Intern
DESCRIPTION At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. To be considered for this role, you must be fluent in English and another language (German, Italian or French) and a currently enrolled in a Bachelor's/Master's degree. Note: You must have the right to work in the country of employment by the start date. Key job responsibilities Amazon is looking for ambitious, curious and versatile individuals to join our unique world as interns. Our Amazon EU internship will provide you with an exceptional opportunity to experience a fast-paced, dynamic and internationally diverse environment; it will boost your resume, and provide a superb introduction to our daily responsibilities. As a recruitment intern you will: - Drive Real Impact: Shape Amazon's future by working on creative talent acquisition strategies - Lead Projects: Champion initiatives that change how we attract top talent - Master the Art of Recruitment: Learn from our current recruiters who manage end-to-end recruitment campaigns - Build Your Global Network: Collaborate with diverse teams across international markets - Accelerate Your Career: Gain invaluable experience A day in the life The internship is based in one of our corporate locations in Dublin with the expectation to be in office five days a week. During the internship, you will be able to innovate by delivering first-class support to our recruitment team in the EU. This opportunity will give you the chance to help maximize talent identification and acquisition in order to meet Amazon’s business growth through being involved in day-to-day recruitment activities and a variety of recruitment projects and initiatives If you thrive in a challenging and fast-paced environment, this is the place for you. Successful candidates will be able to multitask and work independently, take a hands-on approach, and interface effectively with stakeholders at all levels, both internally and externally. You’ll need strong communication, professional interpersonal skills, and the ability to function in an innovative environment. You should also demonstrate the ability to deliver excellent results in a very short timeframe. You will be heavily involved in a variety of Recruitment projects, both long and short term, as well as carrying out recruitment administrative and reporting tasks on an ad hoc basis. About the team Intern Community: • As an Amazon Intern, you'll be part of a supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests. Support: • The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive. Learning Sessions: • Exclusive learning sessions will further enhance your skills, granting you access to Amazon's learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career. Opportunities: • Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. Internship Start Dates across the year: • We are hiring interns to start anytime from January through September 2025. Each month, we'll hold 1-2 onboarding days for new hires. EU Student Programs Teams BASIC QUALIFICATIONS • Currently in your penultimate or final year and working towards a university degree in in HR, Business Administration, Psychology, Marketing, Social Sciences, Law or a related field (Humanities focused), or a similar discipline • Available to commence an internship between May and September 2025. Yes, our start dates are flexible! You should then be available for 6 months, full time (40h/week). • Eligible to complete a full-time internship of 6 months. • Highly proficient in both spoken and written English (Common European Framework of Reference C1). • You will be based in Dublin for the duration of the internship. A relocation package may be offered, subject to an eligibility criterion. PREFERRED QUALIFICATIONS • Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions. • Excellent communication and teamwork skills, able to collaborate effectively with others. • Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
HR Administrator
Job Description The Job Description is that of Assistant Staff Officer (Grade IV). The appointee may be assigned to a range of duties and roles and will be responsible for providing such services of an executive, supervisory and advisory nature as requested. This role is an integrated role that should provide integrated support across HR operations and disability inclusion by managing key personnel processes while serving as the central point of contact for Mental Health, Disability and Well-being matters. This role ensures compliance with HR best practices, promotes an inclusive work and learning environment, and supports the IADT’s legal and ethical obligations under employment and disability legislation. Further details on the initial Role and Responsibilities, to include the generic Job Description are set out below (Appendix 1). Reporting to the Human Resource Officer or nominee key areas of delegated responsibility include but are not limited to: 1. Disability and Mental Health Liaison 1. Act as a confidential point of contact within the HR Office for employees disclosing a disability or mental health condition. 2. Coordinate reasonable accommodations and access to supports, ensuring compliance with relevant legislation (e.g., Equality Acts, Disability Acts, and Sick leave Provisions). 3. Organise Occupational Health appointments for staff and support them with information on Employee Assistance Programme (EAP) and other supports that they may require. 4. Notify line managers, and provide admin support in the engagement of external specialists to support staff with physical, sensory, learning, or mental health disabilities. 5. Work together with other stakeholders to Advocate for inclusive practices and accessibility across physical spaces, systems, and communications. 2. Staff Wellbeing & Mental Health Promotion 1. Champion mental health and wellbeing across the IADT through supporting the STLDO in the administration of education, awareness campaigns, and resources (e.g., Mental Health Week, webinars, workshops). 2. Monitor and promote uptake of wellbeing services such as the EAP, wellness events, and psychological support resources. 3. Assist in developing and reviewing wellbeing policies and interventions, including stress management, return-to-work support, and mental health leave. 4. Liaise with staff networks or committees (e.g., Equality, Diversity & Inclusion groups) on wellbeing-related initiatives. 3. Personnel Records & HR Compliance 1. Maintain and secure all personnel records (online/offline) in compliance with data protection laws and organizational policy. 2. Manage records in systems such as CoreHR, e-Recruit, and personal files; oversee archiving and destruction of records per retention schedules. 3. Process documentation including employment verifications, social protection forms, and mortgage references. 4. Recruitment, Onboarding & Induction 1. Support inclusive recruitment by ensuring job descriptions, adverts, and selection processes are accessible and bias-aware. 2. Coordinate recruitment administration, issue offer letters, and prepare contracts in accordance with employment law. 3. Support onboarding with emphasis on inclusive practices, disability supports, and staff wellbeing. 4. Organize progressive induction programmes including health, safety, and wellbeing briefings. 5. Absence Management & Return to Work 1. Administer sick leave procedures, track absences, and process medical certificates. 2. Liaise with line managers, Occupational Health, and staff to coordinate return-to-work plans, including phased returns and accommodations for mental health recovery. 3. Manage claims and correspondence with the Department of Social Protection. 6. HR Systems, Reports & Communications 1. Update HR systems (e.g., CoreHR, HR Interact) with accurate and timely staff information. 2. Produce management reports on workforce data, absence trends, and wellbeing metrics. 3. Develop and disseminate accessible HR communications on policies, procedures, and supports. Person Specification The successful candidate will be able to demonstrate that they have necessary skills, experience and capacity to work with staff and clients of the Institute to ensure the timely delivery of quality services under general supervision only. The appointee will have the following key competencies: 1. Empathy and Emotional Intelligence 2. Integrity and Discretion 3. Inclusive Communication 4. Policy Awareness and Compliance 5. Initiative and Problem Solving 6. Collaboration and Influence 7. Data Handling and Reporting Accuracy Essential Academic Qualifications, Professional Experience and Specific Personal Qualities: Applicants for this position must have: 1. Have the requisite knowledge, skills and competencies to carry out the role. 2. Be capable and competent of fulfilling the role to a high standard. 3. Obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. Health: Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. *Individuals applying on the basis of an approved equivalent qualification must submit a detailed case supported by full documentation justifying their contention that their qualifications are or have been adjudged to be the equivalent of the standards set out above. Where English is not the first language of the applicant, they must possess fluency in written and spoken English. All programmes and work are conducted through English. Where formal certification of fluency has already been acquired, this must be referred to in your application. Where certification has not been obtained then the applicant should address this competency when completing their personal statement. Desirable: 1. Qualification in Human Resources, Occupational Health, Psychology, Equality Studies, or related field. 2. Experience in HR operations and/or wellbeing, mental health, or disability support. 3. Knowledge of employment, equality, disability, and data protection legislation. 4. Strong interpersonal skills with the ability to handle sensitive and confidential matters. 5. Proficient in HR systems and Microsoft Office tools. 6. Experience in public sector, higher education, healthcare, or complex organisations. 7. Mental health first aid certification or training. 8. Understanding of Universal Design and accessible workplace practices. 9. Experience with EAP or wellbeing programme coordination. Principle Conditions of Service The below information represents the principal conditions of service and is not intended to be a comprehensive list of terms and conditions of employment which will be set out in the employment contract to be agreed with the successful candidate A full statement of Terms & Conditions of employment will be given to the successful applicant in accordance with Terms of Employment (info) Acts 1994 & 2001. Tenure and nature of the appointment: Subject to the completion of the probationary period, the appointment will be made on a 2 year, fixed term, full-time basis. This will be part funded by the mental health and wellbeing framework funding. Remuneration: The remuneration of this post will be as authorised by the Minister for Further and Higher Education, Research, Innovation and Science and may be adjusted from time to time in line with Government Pay Policy. Appointments to this post, save in very exceptional circumstances, will be made at point 1 of the salary scale. The current salary scale (1/03/2025) is: €38,217 - €54,367 per annum. There are 10 points on the scale, including 2 long service increments. Important Note re. Salary: Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance, increments may be payable in line with current Government policy. Different terms and conditions may apply if, immediately before appointment, you are a currently serving public servant in a comparable role. A contributory pension scheme applies. The precise contractual arrangements to apply to an appointee will be outlined in any letter of offer, which may issue because of this competition. Annual Leave Leave will be in accordance with the collective agreements approved by the Minister for Further and Higher Education, Research, Innovation and Science from time to time. Hours of Work 35 hours per week with flexibility required from time to time. Travel You may be required to travel from time to time both in Ireland and abroad. IADT Recruitment & Selection Process How to apply 1. To apply, Candidates must complete the online registration form, where there are online questions that require consideration and the candidate’s response. Candidates must then upload TWO documents in MS Word or PDF format containing their cover letter and CV. Please note that omission of any or part of the requested application documentation in the correct format, as set out below, will render the application incomplete. Incomplete applications will not be considered for the next stage of the selection process. 2. Cover Letter CV Not exceeding 1 A4 page. Letter should detail relevant key competencies and explain how you meet the requirements of the role being advertised. 3. Up to date CV not exceeding 3 A4 pages (See Appendix 1 for Guidance Note and sample CV layout. Applicants are requested to provide details in their CV of their current salary and public service grade (if applicable) along with the following information: The competition details will also be hosted on the PAS website and the IADT website. Only applications submitted online and on time through IADT’s recruitment portal will be accepted into the competition. Note: Where an application received does not comprise all three documents (a), (b) and (c) above, the application will be deemed incomplete and will not be processed.
Security
Pay: €17.00 per hour Overview Key Role Responsibilities: -Protecting the customers, staff and property of the company by maintaining a safe and secure environment. -Observing for signs of disorder & disturbances. -Acting lawfully in direct defence of life or property. -Acting as a host, being approachable and friendly, anticipating customer needs. -Consistently deliver and maintain the highest standards of service and customer care in the restaurant. -Carry out role in line with training, the law, company guidelines and management direction. -Following all workplace safety, security and food hygiene procedures. -Following the uniform guidelines as prescribed by management and taking pride in your personal appearance. -Taking responsibility for your own training and ongoing PSA licensing requirements. -Keep the McDonald’s Values alive in the restaurant and at the heart of everything you do. -Being reliable and punctual -Following on site security requirements including internal and external travel paths. -Dealing with emergency situations & supporting emergency services as required. -Completing onsite paperwork. -Reporting and completing accurate statements/reports in relation to any security events or unusual occurrences. Key Requirements: -Must have relevant documentation that permits work in Ireland. -Must have a valid Irish PSA Licence. -Must have a minimum of three months security experience in the retail sector. -Must have excellent communication skills, including fluent English (both verbal and written). -Must be available for work in a 24/7 shift environment, where flexibility is required (shifts may include early morning starts, night duties, bank holidays) -Must be flexible, depending on business needs, you may be required to work in different sites. Benefits: -Competitive pay -Cost of PSA license renewal will be covered by the company -Free meal per shift (as per store meal policy) -Uniform provided -Full Holiday pay -Employee discount -Paid performance reviews CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Experience Leader
Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Maintenance/Cleaning
Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Communications Manager
A little bit about us McDonalds has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 177,000 people. McDonalds UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over 40 million in developing people, giving every one of its employees the opportunity to take part in structured training. McDonalds buys ingredients from over 23,000 British and Irish farmers and spends over 1.1billion annually on its food and packaging requirements. McDonalds is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland. McDonalds is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonalds more exciting than ever! We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners. We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. Company Vision and Culture Our Global vision is to build a better McDonalds and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world. Serve: We put our customers and our people first Inclusion: We open our doors to everyone Integrity: We do the right thing Community: We are good neighbours Family: We get better together The Opportunity A key role within the McDonalds UK and Ireland Impact (Corporate Affairs) department, we are recruiting for a Communications Manager for Ireland and Northern Ireland to join the team, ideally based in Dublin. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Crew Member
Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Strategic Information Officer
Overall role and context: CORDA, the University’s data and institutional research unit, assists the VP Strategy with reporting on the = University’s performance against its strategic targets both to internal groups (specifically the Executive Board and the Governing Body) and to external agencies, including the HEA. It provides key management data for the University management team as a support to decision-making. It assists other units within the University, especially Faculties, to measure their performance, identify their priorities, and plan ahead. It gives confidence to the stakeholders, internal and external, as to the basis for and trajectory of institutional strategy. A Strategic Information Officer is required to work closely with the VP Strategy as part of CORDA, with specific short-term responsibility for data from the Carlow and Wexford campuses. The successful candidate will assist with • collating, validating, analysing and reporting on key institutional data. • developing performance reports against university targets and with the analysis of those performance reports. • developing and refining reporting tools to aid the President, Executive and Governing Body in directing the Institute into the future. • working with Executive members and other University leaders on building a data-rich environment to support decision-making. The role is a senior role and requires motivated individuals with the requisite communication, technical, analytical, and professional skills to contribute to the Institute’s future strategic development. Academic Qualifications • Leaving Certificate- having obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (Higher, Ordinary or vocational programmes) or equivalent. or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher. or have appropriate relevant experience which encompasses equivalent skills and expertise. Experience • At least 5 years relevant administration experience Specific knowledge and skills • Knowledge and experience of institutional data, including institutional SRS, RGAM return, ECF return • Strong familiarity with institutional systems. • Strong familiarity with institutional Strategic Plan and with approach to planning. • An ability to integrate data from multiple data sets into user-friendly original reports. I.T. Skills • Proficiency in Microsoft Suite to include Word, Excel and PowerPoint. • Familiarity with Power BI or equivalent reporting tool. Specific Personal Qualities • Well-developed communication skills, including skills in report writing. • Strong work ethic. • Ability to work independently. • Ability to predict and react in advance to future strategic scenarios. • Demonstrable ability to manage medium to large-scale projects and report on them. • People-management skills Hours of Work: The appointee will be required to work 35 hours per week together with such additional hours as required for the proper discharge of their duties. Salary: Grade VII Salary Scale – €59,417 - €77,243 (New Entrant 1st March 2025) Annual Leave: 29 days annual leave. Annual Leave will be in accordance with arrangements authorised by the Minister for Further and Higher Education, Research, Innovation and Science from time to time.
Head Office Contact Centre Agent
Short Description WE DO NOT DO ANY COLD CALLING. We have a highly engaged team with a passion for patient care and building relationships, both with each other, and with our patients. We are looking for someone to come on board who wants to be part of a motivated, driven team of 12, who are making a difference in our patients lives, every day. Responsibilities The central responsibilities of this role are; * Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day. * Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date. * Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years. The OTE for this position is circa 40-50K. This role is based in our Contact Centre team in our Head Office in the Citywest Business Campus. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you. Work Experience & Skills Required:
