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The successful candidate, reporting to the Tourism Officer, will be expected to perform duties in relation to the international relations activities undertaken by Galway City Council and to work with other stakeholders to maximise the potential of these activities in the promotion of the City. In addition to civic and governmental activity, areas such as education, culture, sport, and commerce have been areas that have facilitated the forging and maintenance of valuable inter-city connections. The main objective of the International Relations Officer will be to shape and drive a programme of activities and events across a broad range of areas that actively develop and promote Galway City and enhance its international profile as an attractive place to live, invest, study, work and visit. The key duties and responsibilities of the post of the International Relations Officer will include: Cultural Exchange and Collaboration: • Through the Tourism Strategic Policy Committee, to develop and implement a strategy for international relations and activities for Galway City Council and to report regularly to the Strategic Policy Committee thereon. • Development of an International Relations Taskforce with key partners in Galway City. • Through the administration of the Council’s Twinning Grants Scheme to promote engagement by local stakeholders in the development existing Sister City Relationships through activities, events and programmes. • Support and implement joint projects, initiatives, or programs that drive cultural, educational, social, scientific, and economic areas. • Strengthen relationships between partners by creating networks for future cooperation, allowing stakeholders from both sides to connect, collaborate, and support each other. • To encourage cross-cultural understanding and foster closer relations between with our partners. • To promote the exchange of knowledge, skills, and insights. Promote Mutual Exchange, Learning and Programme Development: • Facilitate knowledge and experience sharing, ensuring mutual benefits from the expertise, culture, and best practices of the other. • To develop year-round programmes that allow for participation by organisations in Galway City and provide new opportunities • Establish links with Irish State Agencies such as the Embassies, Culture Ireland, Tourism Ireland, Enterprise Ireland and IDA to maximise opportunities for Galway City • To use Galway City’s existing and proposed international relations to contribute to the collective marketing of the city and the region. • Identify shared problems or issues (e.g., environmental concerns, economic development) and work together to find sustainable solutions that benefit both sides. • Act as the key point of contact and liaise and further develop opportunities with the Galway Convention Bureau. Community Engagement and Inclusivity: • Engage the local communities by creating accessible programmes • Ensure inclusivity and diversity are central themes in all our programme activities promoted through the agreements. • Promote intercultural dialogue, appreciation, and understanding, helping to bridge gaps in cultural differences and create mutual respect between the entities involved. • Support sustainable and long-term growth by incorporating environmentally friendly practices into collaborative projects. Sustainability and Growth: • To foster the long-term growth of the agreements. • Enhance Galway City’s organisational capabilities, ensuring that we can effectively grow our partnerships and develop new relationships • To work closely with the Department of Foreign Affairs and Trade to ensure alignment of the City Council’s international relations activities with Ireland’s Policy for International Development. • To identify potential opportunities that EU, National and local programmes and plans may present for international relations for Galway City, including opportunities for funding. Administrative Duties • To carry out any administrative duties pertaining to the role. • To have responsibility for financial management of the international relations budget assigned on an annual basis. • To carry out any such other duties required by the Chief Executive of Galway City Council. The above specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. 1. Character Candidates shall be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship: Candidates must, by the date of any job offer, be: i. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa 4. Education, Training, Experience, etc. Each candidate must, on the latest date for receipt of completed application forms: (1) (a) Have obtained at least Grade D (or a pass), in Higher or Ordinary level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, AND (b) Have obtained at least Grade C (or Honours) in Higher Level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics), or, (2) Have obtained a comparable standard in an equivalent examination, or, (3) Hold a third level qualification of at least degree standard. AND (4) Have satisfactory experience in administrative procedures, including adequate practical experience in work of an executive nature, office organisation and control of staff. *Non-Irish Qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications, overseas qualifications must also be accompanied by a translation document. Desirable: It is desirable that candidates should have the following: • Hold a third level qualification (minimum level 8 in the National Framework of Qualifications) in a relevant discipline. • Have a minimum of 3 years relevant post graduate experience and a demonstrable track record in dealing with international relations. • Possess knowledge & understanding of international relations and affairs from both a local and national perspective and the policy drivers impacting same. • be able to demonstrate competence in Influencing and Negotiating, Delivering Quality Outcomes, and Networking. • be able to forge coalitions and mobilise people and resources on shared objectives. • have excellent interpersonal and communication skills, including report writing. • have the capacity to work on own initiative and also to contribute well in a team based environment. • have a good understanding and knowledge of Local Government and its role in developing international relations. • be competent to conduct business through one foreign language in addition to English and Irish. It would be preferable if this was French or Spanish. • have the capacity to interact effectively with local elected members and people from a broad range of sectors and groups, including local institutions, local development organisations, the local social partners and local funding organisations. • have experience in managing financial resources within a budgetary control framework. Each candidate must include on the application form details of all qualifications obtained by them. The invitation to attend for Interview is not to be regarded as an admission that you possess the prescribed qualifications and/or requirements for this post or are you qualified by law to hold the post. Documentary proof will be required before appointment where you claim credit for particular qualification, experience, etc. Key Competencies for the post are given in the table below. Candidates will be expected to demonstrate sufficient evidence within their application form and at interview of competence under each of these headings. Management & Change Influencing and Negotiating Establishes appropriate and productive working relationships at local level, both within the public and private sector. Meets operational goals by working effectively with the Tourism Officer and colleagues. Effectively influences other team leaders and groups to achieve operational strategy and objectives. Ability to conduct business through international languages in additional to English. Networking and Representing Demonstrates the ability to develop and maintain positive and beneficial relationships with relevant interests. Demonstrates the ability to sustain a positive image and profile of the local authority. Delivering Results Problem Solving and Decision Making Demonstrates the ability to act decisively and make timely, informed and effective decisions. Delivering Quality Outcomes Promotes the achievement of quality outcomes in delivering services, which are linked to the corporate priorities, with a focus on continuous improvement. Evaluates the outcomes achieved against operational plans, identifies learning and implements improvements required. Communicating Effectively Demonstrates the ability to recognise the value of and requirement to communicate effectively Demonstrates effective verbal and written communication skills Demonstrates good interpersonal skills. Personal Effectiveness Personal Motivation, Initiative and Achievement Is enthusiastic about the role and is motivated in the face of difficulties and obstacles. Does more than is required or expected, anticipating situations and acting to pre-empt problems. Creates new opportunities. Resilience and Personal Well Being Demonstrates appropriate and positive self-confidence. Operates effectively in an environment with significant complexity and pace. Candidates will also be assessed at interview on the basis of how they demonstrate their knowledge and understanding of the role and of Local Government. Knowledge and Understanding of the Role/of Local Government Knowledge & Understanding of Role Demonstrates understanding of the role of International Relations Officer in the context of wider local authority service delivery Demonstrates knowledge & understanding of the structure and functions of local government Demonstrates knowledge of current local government issues, future trends and strategic direction of local government Type of Post Future relevant permanent and temporary posts will be filled from the panel(s) formed. The post(s) will be whole-time, permanent/temporary and pensionable. Remuneration The annual salary (Circular Letter EL 03/2025) is as follows: Point 01/03/2025 1 €56,754 2 €58,108 3 €59,758 4 €62,862 5 €64,716 LSI 1 €67,020 LSI 2 €69,337 IMPORTANT NOTE: Candidates should note that the starting salary is not subject to negotiation. Entry into the pay scale above the minimum point will only apply to existing public servants in the context of the relevant Government Pay Circulars. Candidates who are not covered by such Circulars will enter the pay scale at the minimum point i.e. €56,754 The rate of remuneration may be adjusted from time to time in line with Government pay policy. The holder of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to and received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. Probation: (a) there shall be a period after such appointments take effect during which such persons shall hold the position on probation, (b) such period shall be 12 months but, the Chief Executive may at their discretion extend such period, (c) such persons shall cease to hold the position at end of the period of probation unless during such period, the Chief Executive has certified that the service of such persons is satisfactory. Hours of Duty The person appointed will be required to work a 35 hour week. The successful candidate will be required to log their hours of work in accordance with the requirements of the Organisation of Working Time Act, 1997 and will be required to co-operate with the use of technologies to record such hours. Annual Leave: The annual leave entitlement will be 30 days per annum. Residence: Holder of the post shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. Outside Employment: The position is whole-time and the employee may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties.
Commercial Administrator
General Transport Infrastructure Ireland (TII) was set up to deliver and operate safe and efficient light rail and national road networks. TII’s mission is to deliver transport infrastructure and services that contribute to the quality of life of the people of Ireland and support the country’s economic growth. TII’s ability to deliver and operate light rail and roads networks efficiently is recognised, as evidenced by the portfolio of National Development Plan (NDP) 2021–2030 investments entrusted to TII and its partners to deliver. Under the NDP there are three areas under the remit of TII which identify key priorities: 1) Investment in public transport infrastructure to be delivered on behalf of the National Transport Authority (NTA) in line with the Transport Strategy for the Greater Dublin Area 2022-2042. This Strategy commits to the undertaking of appraisal, planning and design of Luas network expansion to Bray, Finglas, Lucan and Poolbeg. Importantly, the Plan also sets out a firm commitment to deliver a metro rail system known as MetroLink that will run from Swords to Charlemont, connecting Dublin Airport with the city centre and providing interchanges with other public transport services including Iarnród Eireann at Glasnevin, the DART at Tara Street and Luas at O’Connell Street and Charlemont. TII also delivers light railway infrastructure being planned in other cities. Currently TII is working in partnership with the NTA on the planning and design of Cork Light Rail Transit. 2) Investment in national roads, active travel and Greenway infrastructure will be delivered in accordance with the guiding principles of the Department of Transport, National Investment Framework for Transport in Ireland and the Strategy for Future Development of National and Regional Greenways. The major roads, active travel and Greenways projects to be delivered and funding provisions are set out in the NDP 2021 to 2030. TII also has a new function for the delivery of zero and low emission vehicle infrastructure (ZEVI) under the Road Traffic and Roads Act 2023. 3) Investment in maintenance and renewal expenditure will need to increase over the lifetime of the NDP to meet the required investment levels for the current transport network and for new projects as they come into service. TII’s ambitious plans for infrastructural delivery will drive Ireland’s long term economic, environmental, and social progress across all parts of the country over the next decade. The NDP, which is aligned with the delivery of the objectives of the National Planning Framework (NPF), sets out a roadmap and the level of investment which will underpin the NPF and drive its implementation over the next ten years. ROLE, DUTIES AND RESPONSIBILITIES The key areas of responsibilities for this role are: The key area of responsibility for this role is to carry out the commercial administration function for Public Transport Capital Programmes. This role has the following responsibilities: • Support the compilation of the annual budget for Public Transport Works – collate information from the various commercial staff • Assist the management in agreeing / securing the annual funding allocation from NTA • Maintain the rolling annual Public Transport cashflow and multi-annual Public Transport Works budget • Update monthly cost reports, including actuals to date, accruals and forecasts to completion • Support monthly project commercial meetings • Compile the NTA project and commercial progress reports • Provide expenditure, funding claim and budget information for NTA commercial meetings • Support the interface with finance department, including monthly liaison meetings • Input into the monthly TII Financial Performance Report and Board Papers • Support annual audit processes • Provide any other commercial information required (for Government Departments, NTA etc) • Provide the following Contract Administration support: o Requisitions / purchase orders o Payments / certification o Accounts payable o Department & Corporate budgets • Undertaking such tasks, activities or other duties as may be required or assigned as appropriate to the grade. All of the divisions within TII have inter-dependent responsibilities and close cooperation and teamwork is required across the organisation. Note: The functions and responsibilities assigned to this position are based on the current stated role and may be changed from time to time. The person appointed will be required to demonstrate the flexibility necessary to fulfil other roles and responsibilities at a similar grade within TII and may be assigned to other such roles as business needs arise. ESSENTIAL REQUIREMENTS Character Each candidate must be of good character. Health A candidate for and any person holding the role must be fully competent and capable of undertaking duties attached to the role and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education & Experience The successful candidate will be required to demonstrate the key competencies for a Grade 3 position as identified in Appendix A, as well as the following experience and job-specific requirements: • A third level qualification (NFQ Level 7 or equivalent) in a relevant discipline such as finance, business or administration would be desirable • A minimum of 3 years’ experience of working in a commercial administration or similar role • Excellent verbal and written communication skills and strong interpersonal skills • Experience working with a financial management system. Sage is preferred but not essential • Strong MS Office experience – particularly Word and Excel • Highly organised, with strong attention to detail and excellent numerical and analytical skills • Experience of working with diverse teams • Experience of undertaking and effectively managing a significant workload • Ability to work on own initiative, with strong multitasking capabilities • Ability to work to tight deadlines and prioritise tasks effectively • Demonstrate a good understanding of, or the ability to quickly learn, the public sector working environment. Annual Leave The appointee will be entitled to 25 days annual leave, rising to 29 days after 5 years’ service and 30 days after 10 years’ service. This leave is exclusive of public holidays. Superannuation and Retirement The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil Service at the time of being offered an appointment. In general, an appointee who has never worked in the Public Service will be offered appointment based on membership of the Single Public Service Pension Scheme (“Single Scheme”). Full details of the Scheme are at www.singlepensionscheme.gov.ie Where the appointee has worked in a pensionable (non-Single Scheme terms) public service job in the 26 weeks prior to appointment or is currently on a career break or special leave with/without pay different terms may apply. The pension entitlement of such appointees will be established in the context of their public service employment history. Key provisions attaching to membership of the Single Scheme are as follows: • Pensionable Age: The minimum age at which pension is payable is 66 • Retirement Age: Scheme members must retire on reaching the age of 70. • Career average earnings are used to calculate benefits (a pension and lump sum amount accrue each year and are up-rated each year by reference to CPI). • Post retirement pension increases are linked to CPI. Pension Abatement If the appointee has previously been employed in the Civil or Public Service and is in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during his/her re-employment that pension will be subject to abatement in accordance with the Public Service Pensions (Single Scheme and Other Provisions) Act 2012, (the 2012 Act). Please note: In applying for this position you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office will support an application for an abatement waiver in respect of appointments to this position. However, if the appointee was previously employed in the Civil or Public Service and awarded a pension under voluntary early retirement arrangements (other than the Incentivised Scheme of Early Retirement (ISER), the Department of Health Circular7/2010 VER/VRS or the Department of Environment, Community & Local Government Circular letter LG(P) 06/2013 which, renders a person ineligible for the competition) the entitlement to that pension will cease with effect from the date of reappointment. Special arrangements may, however, be made for the reckoning of previous service given by the appointee for the purpose of any future superannuation award for which the appointee may be eligible. PRINCIPAL CONDITIONS OF SERVICE Pay The scale of pay for Grade 2 as of 1 March 2025 is as follows: Personal Pension Contribution (PPC) Pay Scale: €39,083 - €78,830 personal pension contribution (PPC) rate. This salary is payable to an individual who is required to make a personal pension contribution (PPC) to their main pension (in general those persons whose initial appointment to the Public Service is on or after 6th April 1995). Non PPC Scale: €40,803 - €75,000 - non personal pension contribution (non-PPC) rate. This salary is payable to an individual who is not required to make a personal pension contribution (PPC) to their main pension scheme. Note: • Entry salary will be at the minimum point of the scale and will not be subject to negotiation • Different pay and conditions may apply if, immediately prior to appointment, the appointee is already a serving Civil Servant or Public Servant • The rate of remuneration may be adjusted from time to time in line with Government pay policy.
Complaints and Resolutions Officers
The Role of the Complaints & Resolutions Officer: The Complaints & Resolutions Officer isrequired to deliver impartial and independent analysis and decision making in complaints relating to legal practitioners. The Complaints & Resolutions Officer is also required to advise senior management in respect of their areas of responsibility and may be called upon to represent the organisation to external stakeholders. The Complaints & Resolutions Officers may be deployed as Inspectors and/or Case Managers. This position presents a unique opportunity for a highly motivated and experienced candidate with: Main Duties and Responsibilities: Amongst the duties assigned to the role, the Complaints & Resolutions Officer will be responsible for: Reviewing complaints against legal practitioners received by the LSRA; Determining whether complaints are admissible under the 2015 Act; Determining the nature of the complaint under the Act and managing all aspects of the processing of the complaint; Ensuring compliance with all statutory requirements in relation to the processing of complaints; Managing and facilitating the informal resolution or mediation of complaints; Determining complaints as required by the 2015 Act; Accurately recording any determination reached and the rationale behind the determination; Assisting in the management of appeals of determinations to the Review Committees established under the 2015 Act; Assisting the Complaints Committee in the investigation and progression of cases before it Assisting in the prosecution of cases referred to the Legal Practitioner’s Disciplinary Tribunal which may include giving evidence before that Tribunal; Conducting inspections as directed. Ensuring that the complainant and the legal practitioner are kept informed of the complaints process throughout. The responsibilities outlined in this job description should not be regarded as comprehensive in scope and may be added to or altered as required. Essential Criteria: Applicants must be able to demonstrate how they meet each of the following essential criteria: 1) Be a qualified legal practitioner or/and have experience of dealing with complaints against members of a professional body; 2) A track record of excellent judgement and decision making in a pressured environment and to pressing deadlines; 3) Ability to manage a personal caseload while also managing and supporting a team if required; 4) Ability to deliver to tight deadlines and to take a strategic approach in the delivery of key objectives; 5) Excellent problem solving skills; and 6) Ability to investigate complex matters using an analytical and thorough approach. Desirable Criteria: Experience in the following areas would also be considered of particular relevance: 1) Experience in mediation or informal resolution of complaints; and 2) Knowledge of the legal sector in Ireland. The position shall be remunerated at the equivalent of State Solicitor level in the Irish Civil Service. However, it should be noted that a legal qualification is not essential for the role and those that can demonstrate experience of working in a statutory investigative environment will be considered. The key capability dimension relating to effective performance in the role of Complaints & Resolutions Officer are as follows: Building Future Readiness. Evidence Informed Delivery. Leading & Empowering. Communicating and Collaborating. Principal Conditions of Service: General Appointments are on a permanent basis as a public servant as per section 25(4) of the 2015 Act, subject to the satisfactory completion of the specified probationary period. Salary The salary for the post is based on the starting point on the State Solicitor and Prosecution Solicitor Officer (PPC) scale of €40,208. The relevant scale is as follows (Pay Rates from 01 March 2025) 40,208 – 42,903 – 43,676 – 47,052 – 51,377 – 54,820 – 58,361 – 61,962 – 65,556 – 69,132 – 80,668 – 83,640 – 86,651 – 89,672 – 92,690 – 94,431 – 97,474¹ – 100,530² *Long service increments may be payable after three (LSI-1) and six (LSI-2) years of satisfactory service at the maximum of the scale. Candidates should note that different pay and conditions may apply if, prior to appointment with the Authority, the appointee is/was a serving civil or public servant Salary shall be deemed to accrue from day to day and to be payable in the appointed person’s bank account by equal instalments fortnightly in arrears by electronic funds transfer. This rate of pay may be adjusted from time to time in line with Government pay policy. Statutory deductions from salary will be made as appropriate. Annual Leave Annual Leave will be 25 working days, rising to 29 after 5 years’ service. This is exclusive of public holidays. Pension The LSRA is a Public Service Body and a relevant authority for the Single Public Service Pension Scheme (SPS). Persons employed by the LSRA will become members of the SPS. Where an employee was already a member of a pre-2013 public service pension scheme, that scheme may apply subject to certain conditions. More information in respect of the Scheme can be found on the website www.singlepensionscheme.gov.ie Probation The appointee must serve a probationary period, which normally will last for twelve months. Should the appointee’s services be satisfactory as regards health, attendance, conduct and efficiency generally during the probationary period, the appointee, on completion of the period will be finally appointed. Should the appointee’s services be unsatisfactory, the appointment may be terminated at any time during the period. The LSRA may extend the probationary period if necessary. Duties The appointee will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time.) Hours of Attendance Hours of attendance will be as fixed from time to time but will amount to on average not less than 41 hours and 15 minutes gross or 35 hours net per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. This may include working evenings and weekends. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Appointees will be required to sign a mandate authorising the Department of Employment Affairs and Social Protection to pay any benefits due under the Social Welfare Acts direct to the LSRA and payment during illness will be subject to the appointee making the necessary claims Interviews The interviews for this post are likely to be held week commencing 7 July 2025 however this may be subject to change. The interviews will be in held in person in our office in Manor Street, Dublin 7. Interviews will be semi-structured in format, with candidates asked to provide examples and evidence of the capability dimension required for the role. We will endeavour to give as much notice as possible of interview dates. Candidates who do not attend for interview as scheduled, or who do not furnish such evidence as required in regard to any matter relevant to their application, will have no further claim to consideration in this process. Candidates must produce satisfactory documentary evidence of all qualifications claimed by them, on request. Failure to produce such documentary evidence when requested may lead to disqualification from the competition and or/termination of contract. Therefore it is advised that you have this documentation available to you when making your application. Any candidate who supplies false or misleading information in their application will be disqualified. Panel The LSRA aims to establish a panel of the successful candidates for the role of Complaints & Resolutions Officer in order of merit. Should future vacancies arise for the role of Complaints & Resolutions Officer these may be offered to those on the panel in order of merit. Any panel created will expire after a designated period from its establishment (usually twelve months), or when it has been exhausted, whichever is sooner. The LSRA may decide to limit the number to be placed on any such panel. Qualification and placement on a panel is not a guarantee of appointment to a position. Candidates not appointed at the expiry of the panel will have no claim to a position thereafter because of having been on the panel. More detailed information regarding establishment of a panel (if any), duration of any such panel and placement on the panel will be provided to successful candidates. If you are placed on a panel, and are subsequently offered an assignment, you must be available to take up the post as offered. Vacancies may need to be filled with immediate effect and therefore if you are not contactable, the LSRA will immediately move on to the next available candidate. Health and Character References Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position will be required to complete a health and character declaration. Please be assured that we will only contact referees should you come under consideration after the preliminary interview stage. Please note, that should you be successful at interview, we will require a reference from your current employer or most recent employer. Referees should be able to provide relatively recent information on your performance, character and behaviour in a work context. Canvassing Candidates should be aware that any attempts to enlist support for their application through any person except as a referee named on the application forms will result in their application being disqualified. Equal Opportunities Employer The Legal Services Regulatory Authority is committed to equality of opportunity in employment and welcomes applicants irrespective of disability, gender, race, age, religious belief / political opinion or sexual orientation. All applications for employment are considered on the basis of merit. Security Clearance Some posts within the LSRA may require security clearance and will require completion of a form for Garda vetting purposes. In the event of conflicts of interest, candidates may not be considered for certain posts. Eligibility Eligible Candidates must: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (c) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or (d) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (e) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa To qualify candidates must meet one of the citizenship criteria above by the date of any job offer.
Team Leader
Costa Coffee requires a Team Leader for our store in Merchants Quay. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Customer Service Advisor
Location: Ballymena Salary: Scale 4 and in the range SCP 9-13 Currently £26,409 to £28,163 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. MAIN PURPOSE OF THE JOB Be part of a core multi skilled Customer Service Team for Waste; committed to attaining the highest possible standards of customer care. Provide information, advice and guidance in a timely and efficient manner. Act as an ambassador for Waste Operations ensuring that all customers always receive a professional and comprehensive level of service. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Deliver customer service on a day-to-day basis within the Waste Operations Customer Service Centre; in accordance with agreed policies, procedures and strategies. 1.2. Take and reconcile payments for applicable services via Customer Relations Management system as required. 1.3. Respond proactively to all customer enquiries across all contact media communication channels. 1.4. Identify enquiries of a complex and cross-sector nature; promptly assessing customers’ needs & resolving the situation as far as possible in initial contact. 1.5. Ensure Key Performance Indicators (KPI) industry standards for requests are met through utilisation of online request/ booking systems. 1.6. Exercise judgement for enquiries, which require referral, and process requests for service, complaints and compliments in accordance with agreed service standards. 1.7. Utilise the systems available to access information; delivering scripted and non-scripted Council information; accurately recording and executing information received and advice given. 1.8. Assign & allocate customer enquiries; ensuring personal data is managed appropriately in accordance with GDPR requirements. 1.9. Review and implement applicable crew feedback to provide an efficient service including arranging replacement bins etc. 1.10. Manage customer correspondence on behalf of the operational management team by drafting and managing all postal requests to and from residents. 1.11. Assist in the review of all special collection applications, including the management of associated paperwork. 1.12. Complete general administration relative to the role and service in a timely manner or within KPI’s as required. 1.13. Update records on the Customer Relations Management (CRM) system and gather information/ evidence for Freedom of Information requests/ formal complaints as required by the Team Leader. 1.14. Promote all digital channels and self-service options as the favoured choice of contact and support customers to complete enquiries online. 1.15. Act as a service champion between the Customer and Council to ensure the lines of communication are open and service issues are identified and resolved. 1.16. Contribute as part of a team to improve the effectiveness and efficiency of the service that is provided to the customer. 1.17. Participate in the preparation and delivery of householder & customer communication activities within the service as required. 1.18. Work with all other members of the admin support team to ensure that all Customer Service Standards, team objectives & targets are always adhered to by managing personal workload and assisting other team members as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management. 3. Performance Improvement 3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. General 4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 4.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 4.3. Fulfil the legal Health and Safety duties placed on employees by: · taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; · Co-operating with the Council on Health & Safety matters; · Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); · Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 4.5. Comply with all the Council’s policies and procedures. 4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 4.7. Maintain high standards of personal accountability. 4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicants must have: A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy. AND Be able to demonstrate, by providing personal and specific examples, that they have 1 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages OR, for candidates who do not meet the qualification requirements as outlined above: Be able to demonstrate, by providing personal and specific examples, that they have 3 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages Application Form and Interview Knowledge Understanding of the role of Customer Care to Council Stakeholders Application Form and Interview Behavioural Competencies (Frontline Level) These competencies are the top 6 competencies the Local Government Competency Framework which have been identified and prioritised for effective performance in this role. 1. How we Provide Leadership and Direction: 1.3 Managing Performance – Sets clear, aligned, high standard performance goals & objectives for self, others and the organisation. 2. How we manage ourselves 2.1 Managing Our Own Work – Plans, structures and prioritises own work to achieve optimum results 2.3 Communicating with Impact – Presents a positive image by communicating effectively, being resilient and treating people fairly 3. How we work with others 3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met 4. How we move forward 4.1 Problem Solving and Decision Making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation 4.3 Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.
Project Support Officer
Duties and Responsibilities 1. Assist in the research and development of innovative proposals which deliver against Council’s Active and Healthy Communities Strategies and action plans, and which align to current and emerging future funding opportunities. 2. Assist in the creation of project action plans / strategies which outline priorities and actions as agreed by Council for the progression of community development and regeneration initiatives. 3. Research and identify funding streams and assist in the preparation of funding applications and associated business cases as required. 4. Assist with the development, implementation and management of various funding streams. 5. Plan and implement any consultations as required to ensure effective development and delivery of projects. 6. Liaise closely with other Council departments and external organisations as required to progress project development and implementation. 7. Manage project working groups as required which will involve project partners, council staff and external stakeholders. 8. Manage the successful implementation of projects, within the specified timeframes, to the satisfaction of the funders, project partners and Council. 9. Manage the administration of projects, including maintaining project records, management of the programme budget, production of claims and completion of monitoring activity as and when required, ensuring governance with all audit, policy, procedure and grant conditions. 10. For financial assistance projects, provide a key link between the Council and the recipients of grant aid, to ensure all guidelines and conditions of the grants are adhered to. Responsibility for the scrutiny of grant applications and grant claims to ensure they comply with agreed terms and conditions. Ensuring the reporting of any identified anomalies. 11. Collate and analyse data as required to meet Council and funders requirements. 12. Preparation of progress reports to Council as and when required. 13. Responsible for oversight of the marketing activities associated with projects. Governance, Standards and Diversity 1. Authorise the purchase of goods and/or services in accordance with the Council’s procurement policy. 2. Lead by example by behaving at all times in accordance with Council’s values and promote same within the organisation and externally. 3. Ensure functions under the control of the post holder are operated in accordance with the Council’s risk management and governance processes, and that the appropriate documentation is completed and signed off as necessary. 4. Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times. 5. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for risk management. 6. Postholder must work with the Head of Service to establish the needs of the customers and strive to ensure that these are met. 7. Postholder must treat all individuals with respect, respond sensitively to differences and encourage others to do likewise, ensuring equality of opportunity for all. Performance Improvement 8. Keep up-to-date with changes and amendments to relevant and allied legislation including areas of best practice relating to the postholders service area. 9. Participate in employee training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date. 10. Participate in the formulation, implementation and evaluation of the Department Business Plan. Communication and Relationships 11. Contribute to Corporate, Departmental and Regional working groups as required. 12. Actively participate in employee relations matters including undertaking investigations and chairing hearings relating to employment matters as required (e.g. discipline, grievance & harassment) and make decisions regarding appropriate outcomes with support from HR and in compliance with the relevant legislation. 13. Participate in the Council’s Recruitment and Selection processes as a panel member, including assisting the panel with development of person specification, identifying selection methods and adhering to advice given regarding current employment legislation and codes of practice. 14. Promote and ensure equality of opportunity, good relations and diversity in service delivery and employment by adhering to the Council’s Equal Opportunities in Employment policies and procedures and avoiding all forms of discrimination both as an employer and a service provider. General 15. Uphold the Core Values of Newry, Mourne and Down District Council Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 16. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 17. Contribute to Newry, Mourne and Down District Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 18. Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant Codes of Conduct. 19. Undertake the duties in such a way as to enhance and promote the positive reputation of Newry, Mourne and Down District Council. 20. Undertake all aspects of work respecting confidentiality and ensure that personal and/or sensitive information under the control or access of the postholder is used, stored and maintained in accordance with relevant data protection legislation. 21. Where applicable act as Designated Safeguarding Officer, First Aider, Fire Warden depending on service requirements in accordance with relevant legislation and Council Policy and Procedure. 22. Where applicable act as a keyholder and respond to emergency call-outs as required. 23. When required, assist in the execution of the Council’s Emergency and Business Continuity Plans. The list of duties / responsibilities must not be considered comprehensive nor exhaustive. They are simply a summary of the main duties / responsibilities that the post holder will be required to undertake. No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time totime which are broadly consistent with those in this Job Description.
Team Leader
Costa Coffee requires a Team Leader for the opening of store in Lisduggan. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Warehouse Operative
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Are you a warehouse operative looking for a challenge, high energy and love learning every day? We are looking for Warehouse Operatives who are ambitious and match our values (performance, trust, respect, grounded and belonging). You’ll be picking in all of our different product categories. We can provide set days off to support your work life balance and a training plan which will get you up to speed. We rely heavily on your input and effort and in return you’ll receive a competitive hourly rate! What you'll do Year 1 • Basic Rate €15.10 • €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Resident Anaesthetic Officer
Exciting Career Opportunity! Resident Anaesthetic Officer Full-time (39 hours per week) | Permanent | Candidate Criteria: Qualifications · MB, BCh, BAO or equivalent recognised by the Irish Medical Council · Be registered with the Irish Medical Council Experience The Purpose of This Role: Resident Anaesthetic Officer (RAO) plays a key role in building and maintaining relationships between the Consultants, Nursing Staff and the Multidisciplinary Teams. The Resident Anaesthetic Officer will be part of the dynamic anaesthesia department providing surgical services to patients for; • Lower GI surgery and endoscopy • Urology • Vascular arterial and venous (surgery) • Ophthalmology • Gynaecology • Maxillofacial surgery • ENT surgery Key Responsibilities: Under the general direction and control of the Clinical Director and/or Consultant Anaesthetist on call, in the Higher Observational Team (HOT), the Resident Anaesthetic Officer will be responsible for the following, but not limited to: • Conduct morning and evening ward rounds for the 11-14 patients in the higher observation beds with the higher observation team consultant anaesthetists • Daily commitment to the theatre with HOT consultant and care of the HOT patients overnight • Care of higher observation patient's (with reference to consultants and anaesthetists in anaesthetics and surgery and the HOT consultant) • Perioperative care – based on surgical ward, dealing in the main with post op complications • Contribute to the setting and monitoring of measurable standards of care and be accountable for maintaining standards. • Maintain awareness of the National Quality Improvement Programmes and ensure Bon Secours Hospital Limerick is compliant in all stages of the process for patient undergoing procedures at the hospital. • To carry out Cardiac Arrest and other Emergency Procedures as per hospital policy. To Apply: Please submit your CV via Rezoomo, by clicking the apply button below Panel: a panel may be formed from which future vacancies will be filled. Informal Inquiries: please contactJanice Lyons, jlyons@bonsecours.ie
