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Maxi Zoo Ireland

Graduate IT Service, Systems &amp; Business Support SpecialistLocation: Maxi Zoo Head Office (Ballincollig Co. Cork) with support to 34 retail stores Department: IT &amp; Finance Employment Type: Full-time, Graduate OpportunityAre you a recent graduate looking to start your career in IT, business systems, or data/reporting? We are offering an exciting opportunity to join our team as a Graduate IT Service, Systems &amp; Business Support Specialist, a role designed to help you grow your skills, gain hands‑on experience, and build a strong foundation for your career.We also offer additional educational support, including funded courses and continuous learning opportunities aligned to your development plan.What You Will DoIT Service &amp; Systems Support<ul><li>Act as a point of contact for IT users across Head Office and 34 retail stores.</li><li>Support IT service requests in collaboration with Group IT.</li><li>Learn how to manage user onboarding, access rights, device setup, and IT procurement.</li><li>Support IT installations, store system setups, and ongoing process improvements.</li><li>Assist with IT requirements for store openings, refurbishments, relocations, and closures.</li><li>Help maintain documentation for IT systems and support procedures.</li><li>Learn to monitor, troubleshoot, and escalate incidents with external partners.</li><li>Contribute to identifying recurring issues and supporting long‑term solutions.</li><li>Assist with cost tracking and budgeting for IT equipment and services.</li><li>Support SLA and KPI reporting, user satisfaction reviews, and service performance checks.</li></ul>Finance, Reporting &amp; Business Systems Support<ul><li>Work closely with the Finance team to support business and performance reporting.</li><li>Assist with sales, margin, stock, and store performance reporting.</li><li>Learn how data flows between retail systems and finance platforms and help with reconciliations.</li><li>Provide backup support for management and performance reporting processes.</li><li>Develop SAP skills through guided tasks such as data extraction, account checks, and variance review.</li><li>Support budgeting, forecasting, and financial analysis cycles.</li><li>Help improve reporting accuracy and automation through better use of systems.</li><li>Work with both IT and Finance to ensure business systems meet operational and reporting needs.</li></ul>What We Are Looking For<ul><li>Recent graduate with a qualification in IT, Business Information Systems, Accounting &amp; IT, Computer Science, or a related field.</li><li>Interest in IT support, data analysis, business systems, or finance operations.</li><li>Strong Excel skills and a willingness to develop advanced data handling experience.</li><li>Interest or experience with ERP systems (SAP is a bonus, but not required, training provided).</li><li>Curiosity about how sales, stock, and operational systems connect to business performance.</li><li>Strong customer focus and communication skills, with the ability to support technical and non‑technical users.</li><li>Problem-solving mindset with attention to detail and a willingness to learn.</li><li>Organised, reliable, and eager to grow across multiple business-critical areas.</li></ul>What We Offer<ul><li>Additional educational support, including:</li><ul><li>Funded courses</li><li>Continuous learning and development opportunities</li></ul><li>Hands‑on experience across IT, Finance, and Retail Operations</li><li>Mentorship and structured training during your first year</li><li>A supportive environment where you can grow at your own pace</li><li>Exposure to a variety of systems, tools, and real business challenges</li><li>Career progression pathways into IT, business systems, data analytics, or finance support roles</li><li>Competitive salary/pension</li><li>An opportunity to grow with Europe’s biggest pet retailer</li><li>Hybrid office arrangements</li><li>Employee Assistance Programme</li><li>Employee Discount – up to 40% staff discount and 20% off in our salons.</li><li>Career development</li><li>Educational Support</li><li>Paid maternity and paternity leave, annual leave &amp; sick leave.</li><li>Free onsite parking</li></ul>

Jobs in Co. Down

Jobs in Co. Down

Graduate IT Service, Systems & Business Support Specialist