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Permanent Altra Cunta Curam Slainte/Health Care Assistant Job Specification & Terms and Conditions Job Title, Grade Code Altra cúnta cúram sláinte /Health Care Assistant (HCA) (Grade Code: 6075) Remuneration The salary scale for the post is: as of 1st June 2026 €36,651 €38,130 €39,687 €40,101 €41,118 €41,998 €43,264 €44,577€45,939 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. PLEASE COMPLETE AND UPLOAD THE APPLICATION FORM ATTACHED TO THE JOB ADVERT AS CVs WILL NOT BE ACCEPTED FOR THIS POSITION Campaign Reference SCH/046/2026 Closing Date Friday 10th July 2026 @ 17:00hrs Proposed Interview Date (s) TBC Candidates will normally be given at least one weeks' notice of interview. The timescale may be reduced in exceptional circumstances. Taking up Appointment A start date will be indicated at job offer stage. Location of Post HSE Dublin and South East -, St Columcille’s Hospital, Loughlinstown, Co Dublin, D18 V9K1 FSS Bhaile Átha Cliath agus an Oirdheiscirt - Ospidéal Cholm Cille, Baile Uí Lachnáin, Co. Bhaile Átha Cliath, D18 V9K1 There are currently 1 Permanent whole-time vacancy available in St Columcilles Hospital. A panel may be formed as a result of this campaign for Health Care Assistants which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries We welcome enquiries about the role. Martina Byrne, Assistant Director of Nursing St Columcille’s Hospital, Loughlinstown, Co Dublin Phone 01 2115088 Email: martina.byrne5@hse.ie Details of Service HSE Dublin and South East Region provides health and social care services in Carlow, Kilkenny, South East Dublin, South Tipperary, Waterford, Wexford and East Wicklow. Community Healthcare Services are the broad range of services in a non-acute hospital setting, delivered as close as possible to people’s homes at the right time, in the right place, by the right team. There are 70 Primary Care Centres in the Region and specialist teams working in Mental Health, Health and Wellbeing, Social Care and Disability Services. Services are provided in various settings including the service user’s own home, day hospitals, community nursing units, hostels, specialist day care centres, training centres, respite care, and residential services. The region is served by 11 hospitals and the services delivered include inpatient scheduled care, unscheduled/emergency care, maternity services, outpatient and diagnostic services. St. Columcille’s Hospital is committed to providing a quality, patient focused service in a way that meets all patient needs in an equitable, efficient and safe manner. We acknowledge the contribution of each member of staff and aim to encourage and support them in their on-going professional development. The hospital has a total of 116 inpatient beds, along with specialized units, including: 4 beds dedicated to the Centre of Obesity Management programme, A 8-bed Day Surgical Unit, A 9-bed Medical Assessment Unit, and A 6-bed Local Injuries Unit. Services provided are: • MAU/LIU • Radiology • General Medicine including Gastroenterology, Gerontology, Respiratory Medicine, Endocrinology and Cardiology • General Surgery • Out-Patient Services • Weight Management Services • Pain Management Services The Hospital also provides Nutrition and Dietetics, Physiotherapy, Occupational Therapy, Speech & Language Therapy, Cardiac Diagnostic and Rehabilitation Services. The Theatre Departments consists of 2 operating theatres. Reporting Relationship When working in the Nursing area, the post holder will report to the Clinical Nurse Manager 2 or designated officer. The post holder will be Accountable to the Assistant Director of Nursing and the Director of Nursing. The role of the HCA is to support the delivery of patient care under the supervision and direction of qualified nursing staff. Key Working Relationships The Healthcare Assistant’s responsibilities will be associated with direct patient care and will work as a member of the multidisciplinary team on the ward. The nursing staff will direct and guide the Healthcare Assistant on particular areas of patient care to prioritise. Purpose of the Post To assist with the delivery of patient care under the supervision and direction of Nursing or other Professional Staff. “Healthcare assistants provide assistance, support and direct personal care to patients and residents in a variety of healthcare settings such as hospitals, clinics, nursing homes, aged care facilities, as well as community and domestic settings. They generally work in support, or under delegation, direction and supervision, of health professionals. They support multi-disciplinary teams in the delivery of high-quality care.” - International Standard Classification of Occupations (ISCO). Principal Duties and Responsibilities Duties appropriate to the Health Care Assistant, may vary depending on the care setting. The Health Care Assistant role involves: · The duties outlined hereunder · Any other duties that may be necessary in the context of specific ward situations. Core Responsibilities The Health Care Assistant will: · Carry out baseline clinical observations under delegation of the Nurse in charge; recording of blood pressure, taking of pulse, taking of temperature and urinalysis. Required training module must be completed. · Assist under the direction of the Registered Nurse in the provision of quality service by promoting and adopting the Health Service Executive’s philosophy of care, working in line with national and locally devised policies and regulations. · Demonstrate motivation and appreciate the importance of providing a quality service for patients and the public. · Respect patients/resident, their families and colleagues as individuals showing dignity, courtesy and professionalism at all times. · Act as an advocate for patients. · Actively promote the participation of patients in their own care, and encourage as much independence as possible. · Maintain the confidentiality of all information made available to him / her during the course of his / her work. · Demonstrate good interpersonal skills and be able to work as part of a team. · Promote a culture that values diversity and respect in the workplace. Quality and Safety The Health Care Assistant will: · Support the implementation and evaluation of quality standards and improvement initiatives · Work within own role, adhering to current legislation, policies, procedures protocols and guidelines · Undertake assigned duties under the direction of a Registered Nurse in such a way as to ensure that care is of a high standard · Report all complaints in accordance with service policy · Ensure all actions support the enhancement of a person-centred service and a person-centred culture within the team · Co-operate with quality reviews /service evaluations and assists with the implementation of any necessary corrective action. Health & Safety including Maintaining a Safe Environment : The Health Care Assistant will: · In accordance with Health and Safety at Work policy, observe all rules relating to Health and Safety and Conduct at Work and to use any equipment provided in a safe and responsible manner. · Understand and adhere to all relevant HSE policies, guidelines, and procedures, comply with health and safety, infection control and risk management procedures, comply with statutory obligations. · Report any accidents, near misses, incident or potential incident to the person in charge which may compromise the health and safety of patients / clients / residents, staff or visitors and take appropriate action including completion of near miss / incident forms. · Attend training courses as required. Only undertake any duty related to patient / client / resident care for which he / she is trained. · Maintain a strict code of personal and general hygiene in the workplace as per work schedules and existing policies and procedures. o Present to work wearing the agreed attire, footwear, and identification, having regard to the highest standard of attire and personal hygiene. This includes not having possession of personal mobile phones while delivering patient care. · Conduct his / herself in a manner that ensures safe patient / client care. Participates in maintaining a safe environment for patients, visitors and staff by ensuring vigilance in identifying potential hazards and by taking the necessary steps to remove such hazards. These steps will include: o Report broken or unsafe items that need repair and take them out of circulation as required o Move, or assist in moving, equipment and/or furniture as necessary. o Attending to the hygiene (disinfecting and cleaning) of equipment such as I.V. stands, infusion pumps, hoists, beds, patient chairs, commodes or other ward equipment. o Be responsible for the appropriate storage and infection prevention of patient/resident equipment on the ward. o Assist in keeping all ward areas clean and tidy. o Assist in the disposal of clinical waste according to hospital policy. o Washing and making up beds and bed side chairs and table top when necessary. o Prepare ward and bed areas for the reception of new patients. o Returning trays and equipment to proper storage areas. o Attend to spillages when necessary as quickly as possible to prevent accidents. o Cleaning Tasks relate only to the cleaning of equipment that is attached to the patient directly, to ensure that the environment is safely maintained and spillages should be made safe[1] o Be aware of fire risks, and minimise same where possible. Be aware of fire exits, keep free from obstructions, attend mandatory fire training and participate in fire drills. Maintain bed fire sheets on all beds as appropriate, and document monthly. o Escort/transport patients within or outside the hospital when necessary. o Provide support for patients who require enhanced care. o Assist patients/residents with mobility and reduce the risk for patients/residents who are disorientated when moving around the ward. o Assist visitors on the ward to prevent them falling or injuring themselves. o Assist with the safekeeping of patient’s personal property (collaborate with nursing staff in dealing with money, valuables and medication) and document as per hospital policy. Education & Training The Health Care Assistant will: · Attend induction and mandatory in-service education. · As directed, participate in the induction of new staff. · Participate in team based development, education, training and learning. · Participate in appraisal and the development of a personal development plan in conjunction with his / her line manager. Communication and Teamwork: Effective communication is a core skill required by Health Care Assistants. These skills will be used to provide a caring service to the public in a courteous and effective manner. The Health Care Assistant will: · Operate in accordance with the values of the HSE. These values include integrity and openness, respect and support, caring and loyalty to the organisation (Dignity at work Policy). · Deal courteously with patients, their family, with visitors, other healthcare workers and with anyone whom they come in to contact in the course of their duties. · Demonstrate a range of listening skills appropriate to the context of patient, visitor and ward situations. Be perceptive in interpreting non-verbal communication. Communicate effectively with patients taking into account their differing levels of ability to understand and their condition. · Use a range of communication methods to exchange information with nursing staff. Direct all enquiries about a patient’s condition to a member of the nursing staff. This includes both telephone and verbal inquiries. Report to nursing staff any requests from patients or relatives and any complaints of pain and distress expressed by the patients. Complete records accurately. · Report to nursing staff any changes in the patient’s physical and emotional condition or behaviour using ISBAR or similar communication framework/communication tool as per local policy. Required training in the communication framework/communication tool must be completed. · Communicate effectively with all grades of staff and disciplines contributing to effective team working. Respect culture and diversity within the team. Strive to foster good working relationships within the team including handling conflict. Work effectively and co-operatively with colleagues in all disciplines. Develop and maintain good interpersonal relationships. · Participate in and contribute to the team including handovers/meetings /care planning, as appropriate on service related issues. Contribute to the development of a multidisciplinary assessment and care plan, and assist in its implementation and evaluation in consultation with the Nurse/, patient and family as appropriate. · Participate in maintaining a physical environment that communicates peace, comfort and caring to patients and their families. The HCA has important obligations in relation to maintaining confidentiality. This applies to information accessed through interactions with patients and their relatives or through interactions with other staff. However, there is also an obligation to report to the nurse/, or other relevant authority any information that may indicate the potential of harm occurring to any person. Breathing: Report any signs of distress or change in patients breathing pattern to the Nurse immediately. The Health Care Assistant will assist the Nurse in positioning the patient to assist breathing. The Health Care Assistant will: · Recognise signs of distressed breathing in patients and report these to the Nurse. · Assist with positioning the patient to make breathing easier and more effective. · Locate and bring oxygen-supplying equipment to the bedside as directed by the Nurse. · Help patients conserve their oxygen supply and reduce their demands for oxygen by positioning personal items such as drinks, tissues and reading material within easy reach of the patient. · Maintain the ward area in a well ventilated condition, and in the condition perceived by the patient as being most comfortable. · Maintain a calming and relaxing atmosphere for the patient/resident. Eating and Drinking The Health Care Assistant has a significant contribution to make in helping patients meet their needs for food and drink. In the context of patient care and under the direction of the Nurse/, The Health Care Assistant will: · Where necessary assist the patient in choosing from the menu and completing the menu card · Prepare the eating environment by removing any clutter prior to meals and making it as aesthetically pleasant as possible. (for example removing commodes, urinals and sputum containers) · Assist patients at mealtimes and ensure patients individual needs are met e.g. toilet assistance before and after meals if required and to wash their hands as appropriate · Assist with feeding or help to patients/residents to eat as directed by the Nurse/. · Assist patients with cutting or arranging their food so it can be easily eaten. · Observe the amount of food and liquids consumed by patients who need special monitoring in this area and document appropriately. · Liaise with the patient and the Nurse/ to source alternative diet if offered meals are not eaten. · Make patients comfortable after their meals (for example repositioning them or offering opportunities to clean their teeth or dentures) · Encourage patients to drink plenty of fluids and making this possible by offering refreshing drink frequently. · Ensure all information is given to the Nurse/ in a timely manner. · In the absence of catering staff, assist with preparation and serving of meals, nutritional drinks and light snacks in limited circumstances i.e. out of hours or in emergency situations[2] Elimination: The Health Care Assistant will assist with patient/resident elimination needs as appropriate. The Health Care Assistant will: · Supervise patients in the toilet and bathrooms when this is necessary and appropriate · Assist patients on bedpans or commodes or assist the Nurse/ in doing this · Attend to patients post elimination hygiene needs and promote good hand washing. · Assist the patient/resident with incontinence wear as required. · Measure and record volume of urine eliminated as directed by nursing staff. · Record bowel function as directed by nursing staff · Empty urinals recording volumes as directed · Empty urine drainage bags and other drainage bags as required and measure volumes and record value as appropriate · Dispose of used sputum containers · Taking care of patients clothing which may become soiled · The Health Care Assistant will strictly adhere to the universal precautions identified in the infection control policy so as to prevent spread of infection when dealing with human waste products. Personal Cleansing and Dressing: The Health Care Assistant contributes to patient comfort and maintenance of personal dignity by assisting them, when necessary with personal and intimate care and dressing activities. These may include; · Bed bathing patients or assisting patients to shower where necessary. · Helping with or performing oral care · Shaving patients when necessary · Caring for patients hair and nails as needed · Helping patients to dress and groom. · Carry out assigned and delegated responsibilities involving direct care and all activities of daily living under the supervision of the nurse/ manager i.e. to assist patients maintain standards of personal hygiene, dietary intake, physical, mental health and any other personal needs. Controlling Body Temperature: The HealthCare Assistant will assist in maintaining patient comfort and body temperature within normal ranges in the following ways; · By offering extra blankets or removing them as requested by the patient or by the Nurse · Taking and recording resident/client’s temperature, as directed by the nurse and report accordingly. Required training must be completed · All changes in the patient’s temperature and subsequent interventions must be immediately reported to the Nurse/ to alert the possibility of deterioration in the patient’s medical condition Mobilising: The Health Care Assistant will help patients to maintain or regain their independence by assisting them to mobilise in the following ways; · Assist patients with walking when it is appropriate · Position patients comfortably and in a manner that enables mobility either in bed or on a chair · Assist with repositioning the patient in bed and documenting same. · Assist patients with aids that enhance opportunities for mobility in consultation with the nursing staff · Participate in moving or handling patients as directed and according to hospital policy · Report all falls, or other untoward events, experienced by patients to the nursing staff. End of Life Care: Addressing issues relating to death and dying constitutes an important part of the Health Care Assistant role. This may include; · Establishing a quiet, comfortable and dignified environment for the dying person and family members to share · Listening with respect and with empathy to relatives who may wish to chat · Providing comforting and refreshing drinks or snacks to relatives who may be spending long periods both day and night with their dying family member. · Providing comfort measures for the person as directed by the nursing staff. These may include frequent small sips of fluid, sponging off a warm forehead or adjusting pillows or bedclothes and assisting the team in the repositioning the patient. · Assisting with the preparation of the body for its removal to the mortuary · Organisation of the deceased person’s belongings for their return to the family. Collaboration in Other care /care area Activities The efficiency and effectiveness with which a care provider can meet the needs of its clients depends on how well all the staff work together as a team. The Health Care Assistant is a key member of the care team, and may be requested to undertake some activities that are indirectly related to patient care. They may include: · Checking care /care area stocks and listing those that need reordering · Restocking as required · Maintaining orderly storage of supplies The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experience, etc. (a) Candidates must have at the closing date for receipt of applications: (i) The relevant health skills QQI (formerly FETAC) level 5 qualification. OR (ii) An equivalent relevant health care qualification or a comparable healthcare qualification as outlined in the Quality and Qualifications Ireland (QQI) NARIC Ireland framework. OR (iii) Be currently employed as a Health Care Assistant or a comparable role. AND (b) Candidates must have the personal competence and capacity to properly discharge the duties of the role. 2. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Candidates for and any person holding the office must be of good character. Post Specific Requirements With regard to Criterion (i), the listing below has been identified as what is considered relevant health skills QQI (formerly FETAC) Level 5* qualifications · QQI Level 5 Healthcare Support · QQI Level 5 Nursing Studies · QQI Level 5 Community Care Remove this · QQI Level 5 Health Service Skills · QQI Level 5 Community Health Services 4. *(A full QQI/FETAC 5 Major award requires a minimum of 120 credits/8 Modules - Please note a Component Certificate will not suffice.) Other requirements specific to the post The healthcare assistant must have satisfactory experience in a role providing direct patient care in an acute hospital setting for at least 1 year. Must be available for 12-hour shifts day and night, to include weekends and Bank Holidays. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Demonstrates the following Professional Knowledge · Demonstrates evidence of experience working in a Health or Caring Service · Demonstrates awareness of person centred approach · Demonstrates awareness of role of the Nurse/ · Demonstrates knowledge of Health & Safety regulations · Demonstrates knowledge of Health Services and role of Health Care Assistant Planning & Organising · Demonstrates evidence of effective planning and organising skills · Demonstrates flexible approach to work · Demonstrates ability to work on own initiative · Demonstrates good organisational ability with practical competence Teamwork · Demonstrates ability to work as a member of team and make positive contributions to that team · Demonstrates an understanding of one’s own role and the roles of others within the team · Demonstrates respect for other team members · Demonstrates a willingness to participate in change initiatives · Understands the need to be flexible and actively adapt within ones’ own role. Patient/Customer Focus · Demonstrates ability to work in a patient/customer focused environment · Demonstrates evidence of ability to empathise with and treat patients, babies, relatives and colleagues with dignity and respect. · Demonstrates an understanding of the diversity and cultural and ethnic needs of the service users. Communication & Interpersonal Skills Demonstrates effective communication skills both written and verbal Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process. Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long-term health condition. Read more about the HSE’s commitment to Diversity, Equality and Inclusion Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The CPSA is responsible for establishing the principles to be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards to be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process. Read the CPSA Code of Practice . The reform programme outlined for the health services may impact on this role, and as structures change the Job Specification may be reviewed. This Job Specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Health Care Assistant Terms and Conditions of Employment Tenure The current vacancy available is Permanent and whole time The post is pensionable. A panel may be created from which Permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Working Week The standard weekly working hours of attendance for your grade are 39 hours per week. Your normal weekly working hours are 39 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent.. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Children Guidance and Legislation The welfare and protection of children is the responsibility of all HSE staff. You must be aware of and understand your specific responsibilities under the Children First Act 2015, the Protections for Persons Reporting Child Abuse Act 1998 in accordance with Section 2, Children First National Guidance and other relevant child safeguarding legislation and policies. Some staff have additional responsibilities such as Line Managers, Designated Officers and Mandated Persons. You should check if you are a Designated Officer and / or a Mandated Person and be familiar with the related roles and legal responsibilities. Visit HSE Children First for further information, guidance and resources. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service[3], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[4]. • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] This was agreed upon at the HCA Programme Oversight Group meeting (April 2023), based on the following 3 considerations; i. Compassionate Care ii. As appropriate to care model & settings. iii. Assist/shared responsibility of all staff involved in patient care.” [2]This was agreed at the HCA Programme Oversight Group meeting(Jan 2023), based on the following 3 considerations i. Compassionate Care ii. As appropriate to care model & settings. iii. Assist/shared responsibility of all staff involved in patient care [3]A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents.
Senior Psychologist
Avista is a person-centred, rights-based organisation that is dedicated to improving the lives of children and adults with disabilities. We provide a wide range of services including Day, Residential and Respite supports to both children and adults in various locations across Dublin, Limerick and North Tipperary. Avista is looking for candidates who are committed to supporting people with Intellectual Disabilities and their families, in a person-centred, community based, socially inclusive manner in accordance with our core values and ethos and underpinned by quality, best practice and research. . JOB ADVERTISEMENT APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITION: Senior Psychologist CHILDREN’S SERVICES, DUBLIN PERMANENT FULL TIME (35 Hours Per Week) PART-TIME (29.6 Hours Per Week) . Salary: €100,483 -€118,111* (LSIs*) *Salary subject to Relevant Public Sector Experience and pro-rated for hours of work. REQ: 99948 Essential: · A recognised university degree or diploma with first or second class honours in which Psychology was taken as major subject and honours obtained in that subject, and · A recognised post-graduate professional qualification in Clinical, Counselling or Educational Psychology validated by the Department of Health, and · At least 5 years post-graduate experience as a professional psychologist, no more than three years of which was spent in gaining the post-graduate professional qualification and no less than two years full-time spent in post qualification experience as a professional psychologist, and · Possess the requisite knowledge and ability (including a high standard of suitability and ability) for the proper discharge of the duties of the office, and including an interest and experience in working with children and young people with disabilities and complex needs. · Applicants with qualifications obtained outside of Ireland must provide a certificate of validation of their qualifications from the Department of Health. · A full clean driving license and use of a car. Why work with us? Please submit a Cover letter and CV as application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to: Vivienne Finn CDN Manager Cabra CDNM Vivienne.Finn@avistaclg.ie or Katie Collins CDNM Blanchardstown Katie.Collins@avistaclg.ie Closing date for receipt of applications 7th July 2026. Avista reserves the right to close the competition early should a sufficient number of applications be received. A panel may be formed frm which current and future Full-Time, Part- Time, Permanent or Temporary vacancies across Avista may be filled. Avista is a public body and subject to Freedom of Information and Data Protection Requests. Avista is an equal opportunities employer.
CEO Office Administrator
Are you passionate about making a real difference in people's lives? We're looking for a compassionate and dedicated CEO Office Administrator to join our dynamic team in Dún Laoghaire, Dublin, Co. Dublin , where person-centred care is at the heart of everything we do. About the Role: The CEO Office Administrator will play a key role in ensuring the smooth, efficient, and professional running of the CEO’s Office and National Office operations. Working closely with the Executive Assistant to the CEO, you will provide high-quality administrative, coordination, and organisational support that helps senior leadership focus on strategic priorities. This role offers exposure to executive-level decision-making, governance processes, and organisational operations, making it an excellent development opportunity for someone who is detail-focused, reliable, discreet, and eager to grow within an executive environment. The contract available is: Fixed Term (2 years), Part-Time, 20 hours The salary range is €28,542 - €37,689 – DOE – pro-rated based on hours worked. What You'll Be Doing: If you’re ready to step into a role that balances professional impact with personal purpose, we’d love to hear from you. You're welcome to get in touch with informal queries by emailing. Gillian Littlefield, Executive Assistant – glittlefield@abiireland.ie Please apply by 7th July 2026 by 5pm
Social Care Worker, Foxes Lane
St. Michael’s House are recruiting a Social Care Workers for Residential service in Foxes Lane - Raheny, Dublin 5 Full Time and Part Time Contracts available St. Michael's House is a community-based organisation committed to providing a quality person centred service’s and provide high standard support to ensure Service users are living the lifestyle of their choosing. Foxs Lane is a community based residential service that provides individualized person centered approach to the care and support needs of the 4 residents. The successful candidate be part of a highly skilled and motivated team of social care workers. Working closely with the Social Care Leader, multi-disciplinary team and families, the successful candidate will work with the service users to provide high standard of care, support service users with their daily living requirements, key working service users to help identify and achieve their goals, complete all administration documentation as required. Essential Criteria for Applicants: Salary Scale: Successful candidates will be paid in line with the August 2025 HSE revised consolidated Social Care Worker pay scale (point 1; €40,351 – point 12; €56,650 per annum based on working a 39 hour week). Should you have no prior public sector experience you will be placed on point 1 of the pay-scale above. To Apply: Upload a CV Closing Date for receipt of applications is 7th July 2026 at 5pm Only candidates shortlisted for interview will be contacted, include a valid email address on application. Informal enquiries or queries to Caroline Flynn (Service Manager) - caroline.flynn@smh.ie Candidates should note that canvassing will disqualify. St. Michael’s House is an Equal Opportunities Employer.
Retail Associate
Retail Associate - Mary Street Permanent Part Time role (20 hours per week) At Three, our Retail Associates create exceptional customer experiences while contributing to a positive, supportive, and high‑performing store environment. We live our values every day: Be One Team, Be Kind, Be Customer Focused, Be Brave. What You’ll Do Be Customer Focused There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
Medical Secretary
Job Purpose The purpose of the Medical Secretary Grade IV is to provide an exceptional and comprehensive support service delivery within the various Departments and Directorates in consideration of Patient Care and the departmental Administration Team. The Grade IV Medical Secretary will ensure that all duties, roles and responsibilities are completed to the required operational standards in line with the competency framework. In order to meet the service needs of the hospital, the post holder may be required from time to time to work at different locations from the normal place of work, i.e. across the Directorate. The post holder will also be expected to provide cover for colleagues during times of absence. KEY RESPONSIBILITIES Key Roles and Responsibilities include, but are not limited to, the following: Managing the Service Effective delivery of all departmental administration duties. Provide administration/secretarial cover based on service requirements. Complete duties in line with operational standards. Adhere to all departmental policies and procedures. Contribute effectively to service development and service improvement. Deliver a professional and efficient service to both patients and hospital staff. Work towards departmental Key Performance Indicators. Ensure confidentiality of patient details and records at all times. Work as part of the wider Directorate Team. Escalate to the Supervisor all queries/issues which cannot be resolved locally. Follow the Supervisor's lead and direction. Attend all team meetings as directed by the Supervisor/Administration Team Manager. Ensure that work completed is done accurately. Complete tasks allocated to the highest standard set by the hospital. Ensure that any handovers are completed on time, providing all relevant details to the Supervisor. Report any potential risks to the Supervisor. Assist in departmental audits as assigned by the Supervisor. Represent MMUH in a professional manner at all times. Carry out reception and telephone duties. Collect and file laboratory reports and retrieve charts where indicated. Perform all typing duties as required, i.e. clinical letters and/or reports. Show drive and initiative in completing tasks. Planning, Organising and Problem Solving Plan, organise and control service delivery within administration duties on a daily basis. Organise outpatient clinics as required; book appointments, retrieve medical record files for clinics, register clinics and maintain outpatient waiting lists as directed by the Supervisor. Organise nurse-led clinics; scan referral documentation, book appointments, register clinics, organise follow-up appointments and manage inpatient day cases as directed by the Supervisor. Participate in research projects. Escalate any conflict-related matters to the Supervisor. Attend any training which may be advised by the Supervisor. Communicating Effectively Ensure good communication within the team at all times. Communicate effectively with other hospital departments and/or Directorates. Represent the Department/Directorate in a professional manner. Attend to patient and visitor queries in an efficient and timely manner. Follow the Supervisor's direction. Maintaining Composure and Resilience Maintain a professional manner at all times. Maintain composure during pressurised times. Address all patient queries in a polite and professional manner. Have a positive approach to secretarial duties and responsibilities. Other Duties Display competence in all duties completed in line with the competency framework. Observe strict patient confidentiality. Work as part of the wider Directorate Team. Undertake any other relevant duties as requested by the management team. Support and adapt to changes that are implemented to improve services. The duties and responsibilities contained within this Job Description are not exhaustive and may be reviewed by the Administration Team Manager as required. CORE COMPETENCY Effective Service Management and delivering quality service. Planning, Organisational and Problem-Solving Skills. Communicate Effectively. Maintaining Composure and Resilience. General Responsibilities and Accountabilities1. Confidentiality You will be aware of the confidential nature of Hospital work and, in particular, the right of patients to confidentiality. 2. Policies & Procedures You are required to familiarise yourself with and adhere to all policy and procedural documents relevant to your position. 3. Hygiene Standards The highest standard of hygiene must be maintained in the Hospital at all times, and all staff members are responsible for ensuring compliance with the Hospital's requirements and standards regarding hygiene. It is the responsibility of all staff to have a fundamental understanding of their individual responsibility in maintaining departmental and site hygiene standards. 4. Health and Safety Ensure that effective safety procedures are in place to comply not only with the Safety, Health and Welfare at Work Act 2005 but also within the spirit of the Hospital's mission, vision and values, and that they are known and followed by staff. You are required to familiarise yourself with the requirements of employees under the Safety, Health and Welfare at Work Act 2005 and to promote a work environment that is compliant with the Act. Each staff member is individually responsible for ensuring that the Hospital remains a safe place to work. 5. Information Technology Ensure the most effective and efficient use of developments in information technology for administrative support in a manner that integrates well with systems throughout the organisation. 6. Business Continuity Management Business Continuity Management (BCM) is a holistic management process that identifies potential impacts that threaten an organisation and provides a framework for building resilience and the capability for an effective response that safeguards the interests of its key stakeholders and reputation (BS 25999). All staff employed in the Mater Misericordiae University Hospital are obliged to: Note These duties and responsibilities are a reflection of the present service requirements and may be subject to review and amendment to meet the changing needs of the Hospital. The incumbent will be required to maintain, enhance and develop their professional knowledge, skills and aptitudes necessary to respond to a changing environment. Qualifications • Leaving Certificate. • Microsoft Office: Word, Excel, Outlook and PowerPoint. Experience • 12 months' relevant clerical experience. • 6 months of patient-facing experience. • Experience within a healthcare setting. Organisational Knowledge • Knowledge of Healthcare Standards. Professional Knowledge • Excellent audio typing skills with the ability to type a minimum of 50–60 words per minute. • Excellent knowledge of medical terminology. • Excellent knowledge of administrative software. • Excellent level of administration skills. • Ability to work in a pressurised environment and use own initiative. • Ability to communicate effectively in a team. • Ability to multitask. • Ability to provide innovative solutions to problems. • Flexible approach. • Maintain discretion and confidentiality at all times.
Clerical Officer - Telephonist
Specific T&C’s of post 27 hours Shift Working Week 20 days Annual Leave Pro Rota Remuneration is in accordance with the salary scale approved by the Department of Health: Current salary scale pro rata with effect from 1st June 2026: [Grade, 0609] and rising annually in increments: €31,934, €33,702, €34,137, €35,020, €36,311, €37,602, €38,895, €39,835, €40,897, €42,130, €43,004, €44,225, €45,458, €47,771, €49,416 including LSI’s pro-rata Switchboard operates between two locations at CHI Crumlin, Monday to Sunday on a 24/7, 365 day per year period. This job solely night shifts and weekend when required. The standard working week will be rostered as week 1 & 2. You may be required to work Public Holidays including Christmas etc. Week 1: Monday, Tuesday, Saturday and Sunday Week 2: Wednesday and Thursday Reporting Arrangements This post will report to the Switch Supervisor Key Working Relationships The post holder will work closely with: • Switch Supervisor and telephonists • Internal stakeholders across a multidisciplinary team • Service users and general members of the public Please note that this list is not exhaustive and key working relationships will change as the project moves from service development, construction completion, commissioning & transitioning to steady state Purpose of the Role The purpose of this post is to provide Telephonist services to the hospital’s switchboard Principal Duties and Responsibilities Professional Duties and Responsibilities: • The post holder will be expected to live CHI values and be child-centered, compassionate, progressive and will act with respect, excellence and integrity Switch Telephonist Duties: • Operate the hospital switchboard in an efficient, prompt and courteous manner • Confidently operate the switchboard in a professional and timely manner and must be proficient in the use of switchboard equipment, i.e. franking machine, Bleep system, Bleep Analogue Console etc. • Promptly answer, resolve and transfer calls in a timely manner • Engage in any required detailed handovers with the evening and morning Telephonists • Understand the importance of confidentiality and treat all forms of communication with discretion • Carry out daily administration duties assigned by the Switch Supervisor/designated person in charge • Accurately record important information and communicate to the appropriate stakeholders when required • Monitor the switchboard email when on shift for on-call updates and other information • Maintain and record all telephone records in line with the departmental practices • Act as a point of contact for dealing with queries from internal and external sources • Ensure adherence to the operation of the staff paging system code of procedures • Co-operation with new equipment, technology, methods and techniques for the provision of an enhanced service • Must be flexible to meet business needs when requested by management • Cross-cover duties front of house at main reception when required • Postal duty (when needed) • Adhere to hospital policies and standard operating procedures • Be familiar and updated with hospital visiting arrangements and policies and be comfortable providing such information to service users • Educate and direct internal and external clients to their destinations in a clear and concise manner • Assist in the continual monitoring and recording of the working condition of hospital bleeps • Work closely with and support a cohort of multidisciplinary night teams i.e. Nursing Administration, Security, Emergency Department, and ward staff etc. • Receive and process deliveries out of hours at main reception when required • Assist and support in shadow training new staff where required Emergency Procedures • Be educated and knowledgeable in the relevant emergency procedures as outlined by the department Supervisor • Adhere to local department procedures if there is a priority/crash or emergency calls or warning systems • Liaise with designated personnel in responding to all emergency calls i.e. cardiac arrest calls, major emergency plan, fire management plan • Be knowledgeable with the procedures outlined in the major emergency plan • Understand the NIMS (National Incident Management System) Alarms and Security • Reporting alarms e.g. gases, fire alarms, and liaising with the relevant teams, i.e. Security, Technical Services, and hospital management etc., as the need arises General • Liaise with staff who are involved in the provision of an after-hours on-call service for the hospital • Ensure that all mandatory training is undertaken • Any other duties as assigned from time to time from the Switch Supervisor The above is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office Eligibility criteria, qualifications and experience Essential Criteria: • Have obtained a minimum of Leaving Certificate at Level 4/5 of the QQI Framework or equivalent qualification in line with the framework • Experience of working in a busy customer/patient service environment • Must be available to work a variety of shift patterns including weekends, evenings, nights (Including Public Holidays) The Switchboard Department operates 24/7, 365 days a year within a hospital environment • Experience with Microsoft package, i.e. Outlook and Excel etc. • You must be flexible Desirable Criteria: • Demonstrates satisfactory experience, which encompasses demonstrable similar skills to the position • Excellent communication skills both verbally and written • Experience of working within a fast paced and busy environment Previous experience in a healthcare environment is desirable • Previous experience of using a telephony/busy switchboard • Be enthusiastic and self-motivated and work well under pressure • Good communication and interpersonal skills, coupled with the ability to keep pace with an ever change and demanding environment • Have a high level of commitment and the capacity for responsibility and individual initiative • Experience operating digital franking machines
Clerical Officer
Primary Duties and Responsibilities: · Located in our call centre updating and organizing medical records, including electronic health records. · Scheduling and coordinating appointments · Verifying patient’s insurance · Completing and submitting insurance claims · Preparing correspondence between doctors/physiotherapists etc. and their patients · Providing quality customer service to patients · Working in a professional environment · Managing numerous clinical lists daily. · Managing the day-to-day operations: · Ensuring the out patient office runs smoothly. This involves checking patients in on arrival, arranging follow up appointments, taking payments, cashing up & any other duties the doctors/physiotherapists may require on the day. · Managing the phones for the sports medicine department. We receive a wide range of calls for e.g. booking initial/follow up appointments, cancelling/re arranging appointments dealing with patient queries & patients looking for general information regarding the many services we provide · Managing the Sports Medicine & GP mailbox. Qualifications & Experience: · Educated to secondary level. EXPERIENCE/REQUIREMENTS: · Experience working with customers both face to face and over the phone, · Excellent customer services skills · Excellent administration, organisational and time management skills · Excellent presentation and accuracy of work · Excellent interpersonal skills (written, verbal and telephone) · Excellent planning and prioritisation skills · Ability to work with discretion, sensitivity and maintain confidentiality · Ability to deliver to tight deadlines and able to prioritise · Ability to work with minimal supervision · Experience in the acute clinic setting an advantage. · Self starter with initiative and drive and an ability to think creatively and laterally. · Focused with an ability to multi task in a pressurised environment. · Diplomatic and tactful with the ability to build and maintain relationships. · A team player with an open and flexible attitude. · Excellent communication skills – written and verbal. · Computer literate including use MS suite. · Flexibility to work in a dynamic environment. · Be able to identify potential difficulties and formulate solutions · Goal orientated · Ability to identify and engage in new initiatives to improve the patient experience. This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business. Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance – Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
DML-- - Clinical Specialist Dietitian, Adult Diabetes
Dublin & Midlands Region DML-06-26-187 Clinical Specialist Dietitian - Adult Diabetes Location of Post: A panel may be formed as a result of this campaign for Chief Medical Scientist from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled for the region – including
DML-- - Dietitian, Senior
Dublin & Midland Region DML-06-26-183 Dietitian, Senior Location of Post: A panel may be formed as a result of this campaign for Senior Dietitian from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled for the region – including Informal Enquiries: DML is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Shahin Roomy HR Recruitment Officer HSE Dublin and Midlands Email: Shahin.roomy@hse.ie Purpose of Post: The post holder will lead and deliver a high-quality nutrition and dietetic service across Acute and General Medicine and the Oncology Haematology Day Ward, including a mixed caseload of inpatients and outpatients. The role incorporates routine cross-cover across acute services to ensure continuity of care within a busy Model 3 hospital. They will provide clinical leadership, supervision and support to Staff Grade Dietitians and contribute to the practice education of student dietitians. Eligibility Criteria Candidates must at the latest date of application: 1. Statutory Registration, Professional Qualifications, Experience, etc (a) Candidates for appointment must: (i) Be registered, or be eligible for registration, as a Dietitian by the Dietitians Registration Board at CORU. And (ii) Have 3 years full time (or an aggregate of 3 years full time) post qualification dietetic experience. And (iii) Candidates must have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office. And (iv) Provide proof of Statutory Registration on the Dietitians Register maintained by the Dietitians Registration Board at CORU before a contract of employment can be issued. 2. Annual Registration (i) On appointment practitioners must maintain annual registration on the Dietitians Register maintained by the Dietitians Registration Board at CORU. And (ii) Practitioners confirm annual registration with CORU to the HSE by way of the annual Patient Safety Assurance Certificate (PSAC). 3. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Each candidate for and any person holding the office must be of good character. Post Specifics: Demonstrate depth and breadth of experience in the delivery of a dietetic service to adults in the acute setting as relevant to the role.
