Jobs in Antrim
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Bondelivery specialise in the secure storage and transportation of goods to a wide variety of high profile customers throughout Ireland. We have the following permanent vacancies in our Nutts Corner Depot. We require enthusiastic self-starters to carry out locating goods, picking and packing, sortation, despatch duties, location management and stock check functions. Also to carry out general warehouse duties. MORNING SHIFT – starts at 6:00am to 6:30pm EVENING SHIFT – starts at 12:00noon to 12:30am NIGHT SHIFT – starts at 5:30pm to 6:00am Hours to coincide with: Work pattern - 4 SHIFTS ON / 4 SHIFTS OFF plus overtime as required MORNING & EVENING SHIFTS starting on: £12.21 or experienced rate £12.46 per hour gross (21 years & over) or starting on: £10.75 per hour gross (under 21 years) NIGHT SHIFT starting on: £12.40 or experienced rate £12.88 per hour gross (21 years & over) or starting on: £11.00 per hour gross(under 21 years) overtime as required paid in addition to above Holiday pay paid on overtime hours, Company Uniform provided Essential skills for role: High quality organisational skills and able to use own initiative Ability to work under pressure effectively in a team Ability to work flexible shift patterns and working hours Desirable skills for role: Previous retail experience Previous experience in a fast moving warehouse environment Previous experience using hand-held terminals/scanners (although training will be provided)
Warehouse Operative
Bondelivery specialise in the secure storage and transportation of goods to a wide variety of high profile customers throughout Ireland and providing high quality service to a major UK parcels network. We have the following permanent vacancies in the Main Warehouse of our Nutts Corner Depot. We require enthusiastic self-starters to carry out parcel sorting duties and to ensure that deliveries/returns are loaded/unloaded and assembled correctly according to client specification. Also to carry out a variety of general warehousing duties. Sunday to Friday - 5 days out of 6 days per week - 10:30am to 7:00pm OR 12:00noon to 8:30pm plus overtime as required (start/finish times may fluctuate in line with operational needs) SALARY: £10.75 per hour gross (under 21 years) £12.21 per hour gross (21 years and over) approx. Rising to: £12.46 per hour gross (21 years and over) approx overtime as required paid in addition to above Holiday pay paid on overtime hours, Company Uniform provided Essential skills for role: Experience working in a fast moving warehouse environment Good numerical, literacy and accuracy skills Good English communication and listening skills Ability to work flexible shift patterns and working hours including weekends and statutory holidays Desirable skills for role: Previous experience loading/off loading vehicles Previous experience using hand-held terminals/scanners (although training will be provided) Counterbalance FLT Certificate and recent experience Computer Literacy Skills BONDELIVERY APPLICATION FORM MUST BE COMPLETED ON OUR WEBSITE AT www.bondelivery.com to be considered for the above position.
Team Leader
Location: Copelands, 97 Donaghadee Road, Millisle, BT22 2BZ Salary: £28,566.408 per annum (based on 39 hours per week) OR £19,044.272 per annum (based on 26 hours per week) Contract: Permanent Work hours: 13 hour shifts over a 7-day rota (3 shifts per week OR 2 shifts per week) Please note we do not offer sponsorship for these roles. Belfast Central Mission (BCM) is an award-winning leading charity with social care projects and social enterprises across Northern Ireland. With over 300 staff and volunteers delivering services across Northern Ireland to support people at their point of need. Copelands is Belfast Central Mission’s flagship project, providing market leading care for Northern Ireland. It encompasses everything needed to create a genuine home from home where residents can enjoy a fulfilling life. Copelands comprises of six households, each with 10 residents. Each household has its own front door, kitchen and living area as well as access to a communal outdoor area. The home has been designed with the differing cognitive, social, and physical abilities of the residents in mind. Our aim is to provide the best possible care to frail older people, including those living with dementia. We promote the use of familiar and recognisable surroundings and activities to stimulate residents’ memories. Visual clues throughout the design help residents with recollection to avoid confusion and increased anxiety. Additionally, it creates opportunities for staff and residents to interact more easily in activities of daily living Your new role You will support the management team with daily operations, managing and mentoring staff, and the provision of individual care to residents. You will ensure compliance with health and safety regulations and act as a liaison between staff, residents, and families, addressing concerns and facilitating effective communication. You will be responsible for ensuring high quality care is being delivered whilst monitoring resource allocation, schedules, and upholding the care home's standards and policies. In the absence of the management team, the team leader will act as the responsible person on shift. What we can offer you Please see attached job description and specification for further details We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Warehouse Operative
The successful candidates will work closely with all members of the Logistics Team to ensure the prompt despatch of customer orders. The role will involve lifting cases of product and working in a chilled environment. Responsibilities will include accurately locating and picking chilled food products to provide a high service level to the customer. You will also be responsible for receipt checking of inbound goods, checking and despatch of outbound goods, stock rotation and assisting with stock checks. Previous experience in a similar role in the food industry, knowledge of food product, storage and rotation and good general education would be beneficial. Hours of work are as per a shift rota. We are an Equal Opportunities Employer
Technical Support Specialist
Job summary Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team. What does the Technical Support team do? Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required. Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half day Friday. What does the Technical Support Specialist role involve? This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including: Providing technical and applications support for all Randox reagent and quality control materials Handling and troubleshooting of technical customer queries from local and international locations. Provision of product information and advice on the application of Randox procedures. Review and analysis of performance data and comparative studies. Provide product and instrument training to international staff Use of query-logging software to record and monitor the status of customer and internal queries. Development of a high degree of product knowledge covering all Randox product groups. Please note, this role will involve supporting a global customer base and, as such, international travel may be required. Who can apply? Essential criteria: A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline. Excellent organisation skills Excellent communication skills, both written and verbal Flexibility for travel worldwide. Right to work in the UK. Desirable: Experience training new staff in lab equipment. Previous experience troubleshooting quality control material. Previous experience working in a similar role or working in a lab. Experience with clinical chemistry analysers and applications knowledge.
Customer Support Advisor
Job Summary An exciting opportunity to represent various prestigious brands within the Agnew Group. Be the first point of telephone contact for Sales and Aftersales customers; contacting and communicating with our customers at all stages during their ownership journey to ensure the experience is the best it can be. Your skill set: • A minimum of 1 years’ experience in a customer service sales role is essential. • Experience of working in a similar role in the motor trade is desirable but not essential. • A strong working knowledge of computerised systems such as customer databases. Experience of CDK would be beneficial. • A minimum of 5 GCSEs at Grade C or above including Maths and English • Be a strong team player who is energised by variety and responsibility. • Demonstrate a professional and confident approach in dealing with both staff and customers. • Excellent communication and presentation skills. • Be attentive to detail. • A flexible approach to working hours is required Key Responsibilities: The following responsibilities are core to the effective performance of the Customer Support Advisor. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. • Deal with all aspects of customer contact management, handling incoming and outbound telephone calls and assist customers as required. • Handle all customer calls to conclusion in a friendly and professional manner. o Provide frontline support in all aspects of customer care within Group locations as directed by line manager. • Generate business revenue through direct customer contact. • Generate business opportunities for Sales & Aftersales functions. • Track & Follow up all leads and opportunities generated. • Achieve monthly targets and complete an agreed number of customer contacts per day. • Deliver marketing and customer follow-up contact as required. • Attain a full understanding of how the components within a busy workshop interact and how a booking starts the entire workshop process. • Integral role in managing workshop booking diary; ensuring the workshop is sufficiently loaded daily in order to achieve targets. • Respond to online and email enquiries in a professional and timely manner. • Update customer and vehicle database daily. • Ensure all daily administration is completed in an accurate and timely manner. • Attend and implement all training and coaching business development programmes / systems. • Work closely with staff within Sales and Aftersales departments to achieve goals. • All other administrative duties deemed necessary to ensure the smooth and efficient running of the Customer Support Team. • Take an active part in upholding the Company’s Health & Safety Policy as set out in the Conditions of Employment and Health & Safety Handbook.
Shop Manager
Overall Responsibility The role is accountable for achieving sales within their store in accordance with the annual retail sales budget. Using best charity retail practice, creative flair and an ability to lead by example while promoting excellent customer service. Key Areas of Responsibility: Sales & Stock Generation · To achieve and exceed agreed sales targets and all retail KPIs. · To maximise sales by maintaining high standards of display and layout in the shop, ensuring stock density is maintained and regular rotation of stock is carried out while following guidelines and operational procedures. · Be pro-active in the generation of stock · To ensure stock is priced according to the charity’s guidelines. · To monitor and check the security of stock on the shop floor and stock room, and to report any irregularities to the Retail Operations Manager. Gift Aid · Promote donor sign-ups for Gift Aid and input all Gift Aid donors’ personal details to ensure data protection and accuracy. · Process Gift Aid items with correct individual donor details and price accordingly. Financial Administration · To implement and follow all financial procedures as set by the Retail Operations Manager. · To take full responsibility for the shop’s administration and accounting procedures, including till operations, daily banking and weekly accounts and to address and report any financial irregularities that may arise in the shop Volunteers · Lead and support the recruitment of volunteers locally to join the team. · Develop, motivate and support your volunteer team ensuring effective cover is in place in the shop. · Lead and inspire the shop team to provide an excellent customer and donor experience. · To promote the overall harmony of the shop team, ensuring that everyone involved is kept informed of relevant information and developments including those concerning the work of Action Cancer. Health and Safety · To ensure that the workplace for which the post-holder is responsible is maintained appropriately and in accordance with Action Cancer’s Health and Safety Policy and relevant Health and Safety Legislation. · To ensure that all volunteers are trained in all aspects of Health and Safety. · To complete relevant Health and Safety checklists as instructed by the Retail Operations Manager. Other Requirements · To observe equality of opportunity in all areas of the day-to-day work for which the post-holder has responsibility. · To compulsorily attend monthly shop management meetings and to undertake training as agreed with the Retail Operations Manager. · To actively participate in the implementation of the Annual Performance Review System and any assessments. · Where possible provide cover for other Action Cancer shops as requested by the Retail Operations Manager. · To undertake any other duties which may from time to time be requested by the Retail Operations Manager, which are commensurate with the duties and responsibilities of the post. This job description will be subject to review in the light of changing circumstances and is not intended to be rigid and definitive, but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the charity provides. General Responsibilities Members of staff are expected at all times to provide the appropriate service and to treat those with whom they come into contact with in a courteous and respectful manner. All staff must comply with Action Cancer’s No Smoking Policy on Action Cancer Premises and also while on duty for the charity. All duties are carried out in compliance with Action Cancer’s Health and Safety Policy and Statutory requirements. Action Cancer is an Equal Opportunities Employer. You are required to adhere to Action Cancer’s Equal Opportunities Policy throughout the course of employment. All staff must comply with Action Cancer GDPR Policy and Procedures. To ensure the ongoing confidence of the public in the staff of Action Cancer, staff must ensure they maintain the high standards of personal accountability. PERSON SPECIFICATION Essential Requirements 1. Relevant management experience in a clothing retail sales environment with experience of cash handing. [1] 2. Experience of working within and achieving income and expenditure budgets. 3. Good communication and organisational skills 4. An ability to work under pressure using own initiative as required while having a positive and flexible approach. 5. Be able to undertake manual lifting and handling duties. Desirable Requirements 1. Six month’s relevant management experience in a retail fashion or clothing sales environment. 2. Experience of working with volunteers in a retail environment. 3. Computer literate with a working knowledge of MS Office (Word, Excel, Outlook, Internet) 4. Gift Aid experience Terms and Conditions of Employment · All offers of employment are subject to receipt of 2 satisfactory references from referees who can comment on your work ability. One referee should be your current or most recent employer, and one from a previous employer. · Successful applicants must evidence their right to work in the UK (under the Asylum and Immigration Act). This will be evidenced in the first instance by a passport or other forms of ID that will be outlined if no passport is available. · 6 months’ probationary period · Evidence of relevant qualifications · All potential employees may be asked to attend a pre-employment medical · Business insurance vehicle cover is required to claim mileage expenses for use of own car. Manager, Assistant Manager, Deputy Manager, Acting Manager, Department/Concession Manager, Supervisor.
Safety & Security Manager
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 7 JOB PURPOSE: To take the day-to-day lead role in advising and guiding the Housing Executive in the prevention of and response to abusive behaviours towards staff, working in partnership with key stakeholders. REQUIREMENTS: 1. A) Possess a degree or equivalent level qualification (Level 6*). or B) Can demonstrate at least 5 years’ relevant experience and can demonstrate evidence of equivalent continuing professional development of experiential learning. *Refer to Qualifications Framework for equivalencies. It will be the responsibility of the applicant to demonstrate equivalency APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Energy Advisor
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: The Energy Advisor will provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency. To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options. The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions. REQUIREMENTS: 1. Either A) Possess a minimum of a BTEC Higher or equivalent (Level 4*) of qualification OR B) Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters. (Please include dates) *Refer to Qualifications Framework for equivalencies APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Customer Services Unit Advisor
Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
