Jobs in Down
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With 17 branches, a strong on-line trading platform and centralised warehousing and distribution facilities Fane Valley Stores is Northern Irelands leading supplier of animal health and agricultural products to farmers and the rural community. Our aim is to exceed the expectations of our customers. We are currently recruiting for a Sales Advisor to join the team based at our Banbridge Store. The Role:
Counter Sales Assistant
Job Roles · Operating tills and handling sale transactions accurately · Accept prescriptions for filling, gathering and processing necessary information. · To greet, serve and offer correct advice to customers in a polite and friendly manner, · To learn about and inform customers on all health and associated products including over the counter medication, minor ailments and services offered by the Pharmacy. · To actively sell products and meet targets using appropriate selling techniques and merchandising. · To maintain displays and re-stock shelves when necessary · To develop good practice of stock control to include stock rotation. · Ordering stock, unpacking deliveries and checking dispatch notes, reporting shorts · Dealing with customer complaints effectively · To communicate with and work effectively alongside other staff members · To handle telephone enquiries and give advice while referring callers o the pharmacist when necessary. · Keeping the shop and staff areas clean and tidy · Maintaining a safe work environment · Other duties as required Other: This job description is neither exhaustive nor exclusive. The post holder is required to carry out any duties that may reasonably be requested by the Pharmacy Manager. Some of the above duties may be delegated.
Technician
Are you an experienced and fully qualified Technician, passionate about delivering the best service? Do you have the skills to effectively diagnose mechanical issues, ensuring high levels of customer satisfaction? The main purpose of the Technician role is to repair and service the range of products in accordance with manufacturer work specifications, ensuring each customer is treated as an individual, with care and respect. The ideal person will have: • Relevant City and Guilds, BTEC or NVQ qualifications • An in depth knowledge of modern motor vehicle technology • Proven experience of vehicle diagnostics • A flexible approach to working hours • A full driving licence (for insurance purposes must be aged 21 or over) • The ability to work in a busy environment If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities. Key Responsibilities The following responsibilities are core to the effective performance of all Vehicle Technicians. Accuracy of work is a priority in all responsibilities. Additional specific activities may be required and, where so, these will be identified separately. Carrying Out Repairs and Service Ensure that all work specified on the job card is carried out. Where work over and above that specified is identified, report the need to the Service Advisor. Where necessary, seek advice from colleagues and supervisors in diagnosing faults and carrying out repairs. Where necessary, use workshop manuals and technical service handbooks to locate faults. Carry out servicing to the highest possible standard, ensuring that vehicles are protected from soiling. Where applicable, road test vehicles after servicing to ensure satisfactory running order. Carry out all work observing safe working systems and having proper regard to personal safety and that of others. Pre Delivery Inspection and Internal Work Prepare new cars and fit accessories according to the Pre Delivery Inspection schedule. Road test each car. Prepare cars for sale using the multi point check. Diagnosis and Problem Solving Where instructions are unclear, communicate with the Workshop Controller and Service Advisor, or directly by telephone with the customer, to ensure clarity. Where required, meet personally with the customer to help identify problems such as intermittent faults. Where necessary, test drive vehicles with customers. Post Repair Service Administration Write up job cards clearly detailing the fault, the diagnosis and the repair carried out on each vehicle. Where necessary, discuss work completed with the Service Advisor or directly with the customer, as appropriate. Where necessary, road test the vehicle again with the customer. For all services, complete a Service Report. Where requested, complete Road Test Reports and Tyre Reports. Where additional work has been identified and carried out, complete a Defects Report. Highlight on the job sheet any problems with Pre Delivery Inspections and refer these to the Service Manager. Other Duties With colleagues, ensure that workshop housekeeping standards are maintained. Uphold and promote company procedures and guidelines. Report to the Service Manager or Workshop Controller any additional tools or equipment required to carry out work effectively. Communicate best practice solutions to colleagues in the workshop. Maintain special tools and personal hand tools to ensure safe working practice is achieved at all times. Any defects should be reported immediately to the Service Manager. Monitor the technical information library card and report any shortfalls to the Workshop Controller. Aim to increase first time fix rates to minimise repeat visits to the dealership by customers. Where repairs or remedial work are required, report this to the Service Advisor or Workshop Controller, or discuss it directly with the customer as appropriate. Be available to work a reasonable amount of overtime as and when requested. Take an active part in upholding the Company’s Health and Safety Policy.
