Customer Service jobs in Galway
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BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT & TEMPORARY FULL-TIME SOCIAL CARE WORKERS BEO SERVICES, GALWAY CITY JOB REF: 85136 A panel may be formed from this competition, from which future Social Care Worker vacancies in the BEO Services may be filled over the next 6 months. The Role: The Social Care Worker will report to the Social Care Leader/Team Leader and will fulfil a key worker role for individuals. They will provide a safe, secure environment where individuals can participate in community and leisure activities, make choices and enjoy a lifestyle that fulfils their potential and expectations with opportunity for new experiences. Reporting/Responsible To: Social Care Leader/Team Leader/Service Coordinator/Area Manager Qualifications/Experience: · Candidates must be eligible for registration on the Social Care Register at CORU on or before 30th November 2025. View approved qualifications on https://www.coru.ie/health-and-social-care-professionals/education/approved-qualifications/social-care-workers/ · Candidates must have a HETAC/DIT/NQAI BA in Applied Social Studies/Social Care Open Training College (HETAC) accredited National Degree in Applied Social Studies (Disability) · Candidates should have a minimum of 2 year’s experience of working with people with an intellectual disability. Experience working with and supporting individuals with a variety of support needs is essential. · Experience supporting young adults with Autism, mental health difficulties or behavioural challenges is an advantage. · A full clean manual Driving Licence (Class B) is essential for the appointee to drive the transport that is assigned to the Service. · Fluency in verbal and written English and IT skills is an essential requirement of this post. Skills: Candidates must demonstrate: Working Hours: 78 hours a fortnight based on a 14 day duty roster. The successful candidate will be required to work days, weekends, public holidays, night duty and sleep-ins as required to meet service needs. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 22 days per annum. Appropriate service related leave will be granted after 5 and 10 years’ service respectively. Remuneration: Department of Health Social Care Worker Salary Scale (01/08/2025) - €40,351 x 12 increments – €55,599 (max of scale) per annum. LSI €56,650 per annum is payable after 3 Years on the maximum of the scale. Service Related Leave is also granted after 5 and 10 years’ service respectively. Tenure: Post 1 is permanent full time & pensionable. Post 2 is temporary full & pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion Please see attached full job description. Informal enquiries for the above post to: Sinéad O’Kane, Area Manager or Bridget Carroll, Service Coordinator on 091 721477 Closing date for receipt of application online is 5pm Thursday 18thSeptember 2025 Interviews will take place 30th September 2025 The Brothers of Charity Services Ireland is an equal opportunities employer
Social Care Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT AND TEMPORARY FULL-TIME SOCIAL CARE WORKERS CAISLEAN SERVICES, GALWAY CITY JOB REF: 85121 A panel may be formed from this competition from which future Social Care Worker vacancies in the Caislean Services may be filled over the next 6 months. Location: Caislean Services operates a range of services including day, residential, respite, training, education, employment opportunities, Individualised services, and leisure activities which are geographically dispersed though the West Sector Adult Services. We strive to provide an excellent service, integrating the community as much as possible into the daily lives of the people supported. Candidates will be required to be flexible in this position, and will be required to work a variety of hours as required. The successful candidate may be required to work between the various community houses and day care programme areas associated with the Caislean Services depending on service need. The Role: The Social Care Worker will report to the Social Care Leader/Team Leader and will fulfil a key worker role for individuals and aim to provide a safe, secure environment where individuals will participate in community and leisure activities, make choices and enjoy a lifestyle that fulfils their potential and expectations with opportunity for new experiences. Reporting/Responsible To: Social Care Leader/Team Leader/Service Coordinator/Area Manager Qualifications/Experience: Ø Candidates must hold a professional registration, or be eligible for registration, on the Social Care Workers Registrar maintained by the Social Care Workers Registration Board at CORU on or before 30th November 2025. Ø View Social Care Workers approved qualifications on https://www.coru.ie/health-and-social-care-professionals/education/approved-qualifications/social-care-workers/ Ø Candidates should have a minimum of one year’s experience of working with people with an intellectual disability. Experience in working and supporting individuals with a variety of support needs is essential. This may include autism, complex medical needs, mental health, behavioural challenges and physical disabilities. Ø A full clean manual Driving Licence (Class B) is essential for the appointee to drive the transport that is assigned to the Service. Ø Fluency in verbal and written English and IT skills is an essential requirement of this post. Skills: Candidates must demonstrate: Working Hours: 78 hours a fortnight based on a 14 day duty roster. The successful candidates will be required to work day/night duty, sleepovers, weekends and public holidays. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 22 days per annum. Appropriate service related leave will be granted after 5 and 10 years’ Service respectively. Remuneration: Department of Health Social Care Worker Salary Scale (01/08/2025) - €40,351 x 12 increments – €55,599 (max of scale) per annum. LSI €56,650 per annum is payable after 3 Years on the maximum of the scale. Service Related Leave is also granted after 5 and 10 years’ service respectively. Tenure: Post 1 is permanent full time & pensionable. Post 2 is temporary full & pensionable – linked on a specified purpose basis to temporary funding Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Please see full job description attached. Informal enquiries Marcella Kennedy on (Service Coordinator) on 087 3959811 Online applications will close 5pm Sunday 21st September 2025 Interview date Thursday 2nd October 2025 The Brothers of Charity Services Ireland is an equal opportunities employer
Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT AND TEMPORARY SUPPORT WORKERS (DAY SERVICES AND RESIDENTIAL SERVICES) SKYLARK SERVICES, ATHENRY, CO. GALWAY JOB REF: 84828 A Locum panel may be formed from this competition from which subsequent Support Worker appointments in the Skylark Services, Athenry may be filled. The Role: The Support Worker will report to the Team Leader and will fulfil a key role in providing a safe, secure environment where individuals will participate in community and leisure activities, make choices and enjoy a lifestyle that fulfils their potential and expectations with opportunities for new experiences. We wish to recruit innovative, creative, visionary people who will relish the opportunity to assist in achieving this vision. We are looking for individuals with experience working within the Health Care/Intellectual Disability sector. Candidates need to be flexible and adapt to the needs of particular individual’s they support on a daily basis. Reporting/Responsible To: Team Leader/Senior Staff/Service Coordinator/Area Manager. Qualifications: The successful candidate must have a good general education. A recognised qualification in the field of intellectual disability or a FETAC level 5 course is desirable. Experience: Experience working with individuals with an intellectual disability and individuals with challenging behaviour is desirable. Skills: Candidates must be able to demonstrate flexibility, communication and team-working skills, together with an enthusiasm for the post. Some basic IT skills is also an advantage. A full clean manual Irish Driving Licence (Class B) is an essential requirement of this post. It may be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence. Fluency in verbal and written English is an essential requirement of this post. Working Hours: 4x 78 hours per fortnight (permanent) 2 x 70 hours per fortnight (permanent) 1 x 40 hours per fortnight (permanent) 2 x 70 hours per fortnight (temporary, specific purpose) All positions are based on a 7 day duty roster, involving working sleepovers, split shifts, day and night duty, public holidays and weekend work. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide quality service delivery for each individual. Annual Leave: 22 days per annum. Remuneration: Department of Health Care Assistant (Disability Services) pay scale as per the consolidated salary scale dated 01st August 2025 - € 34,036 x 11 increments - € 46,652 (Max) pro rata per annum. Long Service Increment (LSI) €47,454 pro rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Tenure: 4 x permanent, full-time and pensionable 2 x permanent, part-time and pensionable 2 x temporary, part-time and pensionable on specific purpose basis linked to maternity leaves Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Full Job Description attached The closing date for receipt of all applications on-line is 5pm on Sunday 14th September 2025 The Brothers of Charity Services Ireland is an equal opportunities employer. INDW
Community Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT PART-TIME 4 x PERMANENT PART-TIME COMMUNITY SUPPORT WORKERS TURAS FAMILY AND COMMUNITY SERVICES JOB REF: 84266 A panel may be formed as a result of this process from which subsequent Temporary and Permanent Community Support Worker appointments may be made over the next 6 months. Location: TURAS Family & Community Services is a community-based service based in Galway City, with a satellite service in the Ballinasloe and Tuam area. The service provides supports to children whom have varying abilities. We are primarily a community based service and are looking to gradually expand the geographical areas, in where we operate satellite services from. The posts will be located in Galway City and surrounding areas. The Role: The Community Support Workers role is exciting and innovative. This support is an alternative form of respite for families. As a Community Support Worker, you will be assigned a caseload where you will be providing support to a number of children and their families. In this role, you will be required to work as part of a team, as well as on your own initiative, and become an advocate for each child and family you are supporting. The role will involve supporting children that use our services, to actively participate in their communities where possible, promote community integration, social inclusion and life skills development. In this role, there may be identified goals to focus your supports on, which will work towards the model of community and social inclusivity. There may also be identified goals around supporting the child to participate in leisure and recreational activities, or assisting them in socialising in group situations with their peers. The Community Support Worker role within Turas Family and Community services, can take the form of after school supports, school holiday supports and Saturday clubs. There may be duties around providing personal care and following behaviour support plans. As part of the role you will be liaising with members of the Children’s Disability Network Teams and adhering to Brothers of Charity Services Ireland-West region policies and procedures in how the service operates. All employees will be required to support individuals to lead a full and valued life, and have the needs of each child and family, at the forefront of how the service operates. Qualifications/Experience/Skills: Essential: Working Hours: All posts are 50 hours a fortnight based on a 14 day duty roster to include working days, evenings, weekends and public holidays. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours in order to ensure the provision of high quality services for each individual Annual Leave: 22 days pro-rata per annum. Remuneration: Department of Health Care Assistant salary scale (01/03/2025) - €33,699 x 11 increments - €46,190 (Max) pro- rata per annum. Long Service Increment (LSI) €46,984 pro-rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for unsociable hours, weekends, public holidays and night duty when worked. Informal enquiries to Sarah McDonagh, Family Support Coordinator on: 0871228981 Closing date for receipt of applications/CV’s online is: 10th September 2025 at 5pm Interviews for this post will take place on the 17th of September 2025 The Brothers of Charity Services Ireland is an equal opportunities employer. Full Job Description attached
Area Manager
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF PERMANENT FULL -TIME AREA MANAGER, SKYLARK SERVICES, ATHENRY, GALWAY JOB REF: 83823 The Role: The Area Manager will be responsible for the development and overall management of the Skylark Adult Service in Athenry which is part of the East Sector Management Team. The Area Manager will be based in Athenry and will ensure the day to day management of the service area. Adult Services reflects the ethos and vision of the Brothers of Charity Services, and will foster and promote this vision in their relationships with the people supported by the services, their families, staff members, and the wider community. Reporting/Responsible to: Sector Manager Qualifications/Experience: • A nursing qualification, RNID/RNMH is an advantage and must be currently registered with the NMBI or a relevant third level qualification in the Health/Social Care Sector. Candidates must be eligible for registration on the Social Care Register at CORU on or before 30th November 2025. View approved qualifications on https://www.coru.ie/health-and-social-care professionals/education/approved-qualifications/social-care-workers/ • Candidates should have a minimum of 5 years management experience in the Health Sector. • Candidates require a management qualification. Candidates should have budgetary/financial, employee relations and team management experience. • Candidates must hold a full clean Irish manual driving licence. Travel: The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty. Skills: Excellent leadership, managerial and team-working skills are required to coordinate and support the service teams and ensure that a range of high quality services are provided. Excellent communication and organisational skills together with up to date knowledge of current thinking and practices in person centred service delivery. Proficient in ICT skills with a good working knowledge of IT systems. Maintaining confidentiality is a fundamental requirement of the role. Ability to prioritise and handle multiple tasks simultaneously and meet deadlines when needed. Good minute taking skills and presentation of letters emails and communication across with internal and external stakeholders. An ability to work well within a team environment and be self-motivated. Working Hours: 37.5 hours per week based on a 7 day duty roster. Contracted hours of work are liable to change between the hours of 8am – 8pm over seven days to meet the requirements of the programme however for this post hours will mainly be on a Monday to Friday basis. An on-call commitment is an essential requirement of the post. There is an expectation that a Manager at this level will interface with external agencies and attend meetings outside of normal working hours, positively promoting the work of the Brothers of Charity Services Ireland. Participation in a shared on call roster is an essential part of this post Annual Leave: 28 days per annum. Remuneration: Director of Nursing Band 4 (General) salary scale scales (01/03/2025) of €) - €76,446 per annum x 6 increments –€89,064 per annum. Probation: A probationary period of nine months from the date of appointment applies to the post. The Employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Tenure: This position is Permanent full-time position and is pensionable. Full Job Description attached Informal enquiries to: Noel Connolly, Acting Sector Manager Tel: (091) 721500/ 087-7836336 The closing date for receipt of all Application Forms/CV’s on-line Monday 15th September 2025 Interviews will take place on 8th October 2025. The Brothers of Charity Services Ireland is an equal opportunities employer INDW
