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Technical Support Engineer

Blackrock Health Hermitage ClinicDublin

Role Summary Blackrock Health’s IT teams support critical applications and infrastructure in modern hi-tech hospitals across Dublin. The role is to provide  third  level support to Blackrock Health staff and coordinate with third party suppliers. You will be involved in both day-to-day IT support as well as contributing to critical IT projects across Blackrock Health. The role at Blackrock Health will work with the existing 3rd Line Operations and Infrastructure development team to manage, maintain, troubleshoot, support, design, develop and deploy server, storage and other infrastructure across an extensive network. This role is primarily based in Hermitage clinic. Main Activities and Responsibilities Advanced Technical Support: Provide expert-level technical support and guidance to end-users, resolving complex incidents, service requests, and problems related to hardware, software, applications, network infrastructure, and system integrations. Employ advanced troubleshooting techniques and methodologies to identify root causes and implement effective solutions. Incident and Problem Management: Take ownership of escalated incidents and problems, ensuring their timely resolution and minimizing the impact on end-users. Collaborate with other IT teams, vendors, and stakeholders to coordinate efforts and achieve speedy and satisfactory resolutions. Conduct thorough investigations and root cause analyses to identify underlying problems and recommend preventive measures. Change and Release Management: Assess, review, and provide input on proposed changes and releases that may impact IT systems and services. Participate in change management processes, including testing, implementation, and post-implementation validation. Ensure that changes are documented, communicated, and executed in compliance with established policies and procedures. Continuous Improvement: Proactively identify opportunities to enhance IT service delivery, streamline processes, and improve system performance. Recommend and implement innovative solutions, automation, and best practices to optimize operational efficiency and maximize customer satisfaction. Knowledge Transfer and Mentoring: Share your expertise and technical knowledge with Level 1 and Level 2 Service Desk analysts, providing guidance, training, and mentoring. Promote knowledge sharing initiatives, contribute to the development of knowledge bases, and support the creation of self-help resources for end-users. Collaboration and Communication: Collaborate closely with other IT teams, vendors, and stakeholders to ensure effective communication, knowledge sharing, and coordination of efforts. Participate in cross-functional projects and initiatives, providing technical expertise and contributing to the overall success of IT service delivery. Documentation and Reporting: Document all support activities, troubleshooting steps, solutions, and relevant information in incident and problem management systems. Generate reports on incident trends, problem resolution, and performance metrics to assess service desk effectiveness and identify areas for improvement. Technical Expertise and Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices through continuous learning, certifications, and participation in relevant training programs. Continuously expand your technical knowledge and skills to remain at the forefront of IT support excellence. The Position Requires: · Extensive knowledge of IT systems, infrastructure and technologies including hardware, software, Operating systems, databases and security · Advanced Technical knowledge of Microsoft Windows Desktop, Office and Server environments · Technical knowledge of VMWare environments · Microsoft Windows Server 2003 -2025 (essential) · Microsoft desktop OS 7–Windows 11 Professional (essential) · MS Active Directory, DNS and DHCP (essential) · Microsoft Exchange 2010 - SE (desirable) · SCCM – Practical experience around developing Images on SCCM. (essential) · Office 365/Azure/Hybrid (desirable) · Practical AWS skills around infrastructure and security (desirable) · Server Virtualization (VMware) (essential) · LAN/VLAN/WAN (routers, switches, Wi-Fi, firewall, micro-segmentation) · Communications (VOIP, Leased Lines) (desirable) · Dell Server and Switching Hardware (essential) · Storage infrastructures VSAN, NAS, DAS (essential) · Backup and DR technologies · IT Security including data loss prevention, encryption, anti-virus, Unified Threat Management, 2FA · Strong expertise in incident and problem management processes and tools. · Strong technical aptitude and knowledge of IT service management principles, incident management, and ticketing systems. · Excellent customer service skills with a focus on problem-solving and conflict resolution. · Demonstrated ability to lead, motivate, and develop a team. · Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users. · Analytical mindset with the ability to interpret data and metrics to drive improvements · Experience with remote support tools and knowledge base systems is preferred · Flexibility to work on call and adapt to changing business needs · Understanding and experience of IT support in a Healthcare environment is a major plus Qualifications: · A minimum of 5-10 years’ experience in providing 3rd Leve or final tier l IT support and managing infrastructure environments. · Relevant 3rd Level IT qualification.  · Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert (MCSE) or relevant vendor-specific certifications are advantageous General Expectations · To support the philosophy and goals of Blackrock Health. · To observe the appropriate lines of authority. · To maintain confidentiality regarding all patients and the activities of Blackrock Health. · To demonstrate flexibility by assisting in all areas of the Hospital as required. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent

Theatre Staff Nurse Neuro

Blackrock Health Hermitage ClinicLucan, County Dublin

Job Purpose: As a key member of the frontline team, the Theatre Staff Nurse will demonstrate strong clinical skills and facilitate effective communication with colleagues in the hospital. The position requires a collaborative and supportive approach to the development of services and structures, embracing continuous quality improvement and the implementation of changes necessary to achieve organisational objectives. Key Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent

Clinical Nurse Manager 1

Blackrock Health Hermitage ClinicLucan, County Dublin

Job Purpose: The role is responsible for the provision of quality service in line with standards of Theatre nursing practice. As a key member of the frontline management team, the CNM1 in Theatre will demonstrate managerial and leadership skills and facilitate effective communication with colleagues in the hospital. The position requires a participatory approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives. Key Responsibilities: Operations Skills/ Competencies · Clinical Skills · Management skills · Leadership skills · IT skills · Quality focus · Risk Management · Clinical audit · Excellent interpersonal and communication skills Desirable Skills: Knowledge/ Experience · Management course is desirable. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePart-time

Level 2 Service Desk Support

Blackrock HealthDublin

Role Summary Hermitage Clinic ICT infrastructure is a highly virtualised environment supporting a complex hospital environment. The ICT department provides technical support via its helpdesk and for hospital projects.  The role is to provide second level support to Blackrock Clinic staff and coordinate with third party suppliers. You will be involved in technical and business projects from start to finish providing technical support and expertise to the architecture team as well as ICT specific functions to maintain the performance and security of the hospital infrastructure and applications The person will also take part in the On Call Rota Main Activities and Responsibilities · Implementation and support of the hospitals critical systems · Perform hardware and software upgrades · Maintain current and new end user client device integrity, security and virus protection · Second line support for escalations from front line IT support analysts to assist in triage, diagnosis and resolution within SLA when required. · Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management · Support existing deployed systems · Manage transition of change to production environment. · Maintain integrity of 24x7 technical architecture to agreed principles of high availability, business continuity and capacity · Complete ownership of assigned IT projects from initiation to completion.  · Assess infrastructure changes, raise awareness for potential impacts and play a key role in change management governance · Implement and deploy new technologies to help achieve business goals · Manages personal work queues to ensure all service requests are operated to SLA. · Participates in the out of hours support on call rota. The Position Requires: · A knowledge of · Virtualisation Technologies (VMWare & Hyper-V), · Citrix XenApp · Networking · Desktop and Server Windows Operating Systems · Active Directory & Group Policy · System Centre Configuration Manager · End User Device Security, Encryption, Anti-Virus · Microsoft Exchange and Office 365 · Ability to communicate effectively. · Flexibility and willingness to participate in future implementation projects. Qualifications: · Minimum 3-4 years’ experience in a Service Desk role in a Windows/Citrix environment · Relevant 3rd Level IT qualification.  General Expectations · To support the philosophy and goals of Hermitage Clinic. · To observe the appropriate lines of authority. · To maintain confidentiality regarding all patients and the activities of Hermitage Clinic. · To demonstrate flexibility by assisting in all areas of the Hospital and Clinic as required. · To assist in the orientation of new staff and continue to develop personal knowledge and skills and seek outside educational opportunities where appropriate. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent

Resident Medical Officer

Blackrock Health Hermitage ClinicLucan, County Dublin

The Role We are seeking to recruit a Resident Medical Officer to join the medical team at the Hermitage Clinic.  The Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialties. The role holder will be expected to: The Person Essential requirements for the ideal candidate: · MB BCh BAO or equivalent recognised by the Irish Medical Council · Full registration with the Irish Medical Council · BLS / ACLS · Minimum three years post qualification experience. Essential Skills · Clinical Skills · IT skills · Quality focus · Risk Management · Clinical audit · Excellent interpersonal and communication skills Why work at the Hermitage Clinic The Hermitage Clinic are passionate about our people and believe in their development and growth. As a member of the Hermitage Medical Clinic team you can benefit from:  · Competitive salary · An Education Support Programme · Development opportunities · Opportunities for career progression · Access to a Pension Scheme · Subsidised Restaurant · Free staff car parking · Employee Assistance Programme · Life Assurance CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePart-time

Maintenance Electrician

Blackrock Health Blackrock ClinicDublin

The Maintenance Electrician at Blackrock Clinic  is responsible for (but not limited to): - Electrical, electronic and plumbing systems - Heating, ventilation and air conditioning - Hands on training of electrical apprentices in electrical - All mechanical plant - Technical support to security supervisor and systems - First line support on biomedical equipment - Monitoring M&E outside contractors - On call duties with 24 hour back-up, be flexible and work overtime as and when required - Monitoring external contractors 1. Key Areas of Responsibility Why work at the Blackrock Clinic? At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:  • Competitive salary • Onsite parking • Pension • Annual bonus* • Discounted café • Sports and Social club • Employee Assistance Programme • Discounted onsite pharmacy CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent

Clinical Specialist Physiotherapy

Blackrock Health Blackrock ClinicDublin

Role Purpose: Implement current best practice guidelines. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent

Basic Grade Radiation Therapist

Blackrock Health Hermitage ClinicLucan, County Dublin

About the role The Hermitage Clinic are seeking a Basic Grade Radiation Therapist to join our team. The Basic Grade Radiation Therapist is responsible for the provision of services in line with standards of Radiation Therapy Practice. As a key member of the frontline team, the Radiation Therapist will demonstrate professional and team skills and facilitate effective communication with colleagues in the hospital. The position requires an operational approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives. Operations CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent

Consultant Histopathologist

Blackrock Health Blackrock ClinicSouth Dublin, County Dublin

Role Purpose · This post is an opportunity to join an expanding dynamic cellular pathology service and develop your specialist diagnostic and research interests with the enthusiastic support of clinical colleagues. · The successful candidate will lead in the delivery of Histopathology services as may be determined by Blackrock Clinic, and in emergencies as required. Key Responsibilities · Maintain throughout the hospital, awareness of the primacy of the patient in relation to all of the Hospital’s activities · Demonstrate behaviour consistent with the Values of the Hospital. · Promote open communications throughout the hospital. · Will work as part of a multidisciplinary team under the direction of the hospital CEO. · Will possess the necessary skill-mix to address current deficiencies. · Will provide clinical leadership in MDT context · Deliver high-quality diagnostic histopathology services · Contribute to teaching and supervision of pathology trainees and medical students. · Lead and support quality assurance, audits, and INAB accreditation efforts. · Engage in clinical research and continuous service improvement. · Work collaboratively with hospital management and clinical leads. Qualifications/Experience · Specialist registration with the Medical Council of Ireland in Histopathology · Will be expected to demonstrate leadership. · S/he may have additional experience in other specialist areas to meet the needs of the Hospital. There may be the opportunity to develop other special interest sessions dependent on the need. · The post-holder will be responsible for the management of patients under his/her care, and, in liaison with consultant colleagues, continuity of care when the candidate is absent. · Teaching and audit experience; ability to support postgraduate training and research. · Strong communication and leadership skills in a multidisciplinary environment. · Experience in clinical governance, laboratory accreditation (ISO 15189), and quality improvement. · Expertise in Thoracic, Dermatology-Pathology and cytopathology are required. Why work at the Blackrock Clinic? At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team, you can benefit from:  • Competitive salary • Onsite parking • Pension • Annual bonus* • Discounted café • Sports and Social club • Employee Assistance Programme • Discounted onsite pharmacy CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoPermanentFull-time

Chief 1 Cardiac Physiologist

Blackrock Health Blackrock ClinicDublin

Role Purpose: The Lead Physiologist in Pacing and devices, will be instrumental in providing the clinical and organisational lead in the growth and development of the pacing department. This role would be suited to a dynamic person that is looking to progress in their career and be instrumental in the development of a very dynamic department. There will be significant investment into the cardiology department as a whole, and this appointment will play a key role in this process. Qualifications/Experience: Candidates must possess; Why work at the Blackrock Clinic: At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:  • Competitive salary • Onsite parking • Pension • Discounted café • Sports and Social club • Employee Assistance Programme • Discounted onsite pharmacy CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timePermanent
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