Jobs in United Kingdom
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SAHA0825 - Sales Assistant (16 Hours) Job Details Job ref: SAHA0825 | Job type: Permanent Location: MediCare Pharmacy Hatmore 159 Creggan Rd, Londonderry Salary: National Minimum Wage ROLE To work as a team and support the Pharmacist/Retail Manager in ensuring the store is run efficiently on a day-to-day basis. Patient / Customer satisfaction must be at the forefront of your concern, every patient / customer is to be treated as an individual and provided with high quality service in terms of courtesy, kindness, interest and efficiency. Essential Criteria GCSE (or equivalent qualification) Maths and English – Grades A-C Applicants should be able to demonstrate numeracy and accuracy skills required for a retail environment Eligible to work in the UK ( Proof Requested). Desirable Criteria Previous experience in a retail pharmacy environment. An interest in pursuing a career in community pharmacy or equivalent Hours Permanent 16 hours per week, Monday and Wednesday 9am to 6pm Previous unsuccessful applicants within the last 2 months need not apply. Flexibility is required
Telemetry Controller
Role Responsibilities • Proactively monitor and analyse trends on telemetry systems, to allow early recognition of real time events, enabling field staff to respond and resolve quickly, mitigating impact on our customers. • React to telemetry alarms in accordance with the Alarms Acceptance Process, escalating where appropriate. • Monitor the Lone worker and Security Management Systems, following documented procedures to facilitate the welfare of NI Water employees / contractors and security of our assets. • Provide remote SCADA outreach capability for NIW Alpha assets. • Interrogate excessively alarming signals, in conjunction with operational and ICT colleagues, to identify root cause and suitable resolutions. • Applying your knowledge and experience to various discipline areas, such as Water, Wastewater and M&E, while also providing cover for other disciplines within other regional locations. • Contribute directly to achieving NI Water’s company targets, including customer satisfaction, regulatory and environmental demands, Net Promotor Score, billing inquiries and water supply. • Collaborate with Intelligent Operations and Production Lines colleagues to share information and communicate effectively to optimise service delivery for customers and contributing to functional and organisational KPI’s, such as reducing pollution incidents and leakage. • Evaluate, analyse and accurately manage information on key systems, supporting the integrity of data, driving operational efficiency and improving the quality of management information. • Prepare and distribute regular and ad-hoc reports, providing managers, colleagues and Production Lines with valuable information and recommendations, to influence and facilitate quick decision making. • Schedule and dispatch work to NI Water staff and contractors, having a direct influence on changing schedules/plans when needed, optimising available resources to ensure customer requirements are prioritized, covering multiple regional/functional areas including NIWA outreach. • Effectively represent NI Water as a first point of contact for NIEA, DWI, NIE and the emergency services, taking action to escalate in accordance with procedures. • Handle inbound customer contacts in line with NI Water’s customer service ethos. • Maintain detailed records while on shift to facilitate a comprehensive handover to colleagues. • Undertake other duties that may be reasonably expected. • This role will require you to participate in a 24/7 on-call rota (additional payment). Please note that this is not an exhaustive list of duties and the post holder will be required to carry out other duties as required. Enhanced Security Vetting • This role requires the postholder to access to Critical National Infrastructure on a daily basis. Therefore, in addition to the basic security clearance, the successful candidate will be required to complete a Counter Terrorism Check (CTC) as part of the pre-employment checking process. Hours of Work/Shift Pattern • This role is worked on a shift pattern covering 24/7/365. Additional compensation is provided for Public Holidays worked (included in the additional 24% allowance). • Shifts are 12hrs in duration. Core shifts are 08:00 - 20:00 (Day Shift) and 20:00 - 08:00h (Night Shift). Shift Relief and Day Cover shift facilitates project work and absence cover. • Rota follows a 6 week repeating pattern, as outlined below. • Telemetry Controllers are permitted to swap individual shifts where mutually agreed. • Shift pattern may be altered by NI Water at a future date. Entry Requirements Applicants MUST be able to demonstrate in their application and where necessary at interview: ESSENTIAL CRITERIA A minimum of five GCSEs, including English Language and Mathematics or equivalent AND a minimum of one years’ experience in a customer centric or operational role, analysing and interpreting system data. OR (in the absence of GSCE qualifications) A minimum of two years’ experience in a customer centric role or operational role, analysing and interpreting system data. Experience of communicating effectively across a diverse range of stakeholders, using various communication methods. Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment. Ability to work alone and use initiative, whilst contributing to wider team objectives. Proficient in the use of MS Office applications including Excel, Word and Outlook. Competencies The candidate should demonstrate the following competencies in the candidate response and interview process through examples and outcomes: Problem Solving & Decision-Making • Predicts or identifies problems, by conducting analysis using available systems and information and considers appropriate solutions. Results Driven • Controls or influences actions to achieve the best results. • Maintains high performance standards, paying close attention to detail, accuracy and completeness. • Takes personal responsibility for their performance and understands how this contributes to achievement of business targets. Communication • Listens actively and delivers information using appropriate methods and language. • Expresses ideas / opinions effectively. • Captures information accurately. Teamwork • Interacts with people effectively and is willing to share and receive information. • Displays energy and enthusiasm within the team, supports colleagues and cooperates within own team and across the wider business. Customer • Commits to delivering a quality customer service by always considering the implications for internal and external customers. • Responds promptly, enabling remedial action. • Builds and maintains strong working relationships with stakeholders e.g. contractors, NIEA. Openness to Change • Is receptive to the need for change and sees it as an opportunity for improvement. • Regularly analyses their own strengths and development needs and takes ownership of their personal development. Other competencies related to the role may be tested at interview stage. What is on Offer Salary This Band 6a role offers a competitive remuneration package with a salary scale of £32,166 to £39,314 per annum plus a 24% allowance. The starting salary will normally be at the first point of the scale. Salaries are reviewed annually effective 1st April. Location Gelvin Grange, Irish Street, Altnagelvin, Derry, BT47 2LD Benefits Not only will you be working for one of Northern Ireland’s top companies, you will also receive a number of company benefits to include: • Generous annual leave and public holidays • Flexible working and family friendly policies • Occupational sick pay • Employee assistance programmes • Cycle to work scheme • Volunteering support Pension As well as a competitive remuneration package, NI Water offers an excellent DB pension scheme with a current employer contribution of 26.2% (subject to rate fund valuation). Annual Leave 185 hours increasing to 222 hours after 10 years’ service, in addition to up to 12 public and privilege holidays. Telemetry Controllers are required to work a public/privilege holiday if their scheduled shift falls on such a day. Health & Wellbeing Programmes NI Water offers a multi award winning Health and Wellbeing programme offering a range of benefits and initiatives to support physical, mental, financial and social health including: • Seasonal health campaigns • Wellbeing Roadshows twice a year across all hubs, including free vaccinations and health checks. • A range of social networks and support forums
Human Resources Administrator
Randox Laboratories is currently seeking to recruit a HR Administrator to support our growing HR Department. The position will be fully based at the Randox Science Park in Antrim, Co. Antrim. This is an excellent and exciting opportunity for someone who has an interest in working within Human Resources and looking to develop their career within a successful company. The Role: Now is your chance to be part of a strong, growing organisation.
