Jobs in Waterford city
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To maintain and improve all Council assets such as civic buildings, leisure centres, sports grounds, caravan parks and community halls to include new works and repairs. To present a courteous attitude at all times by assisting with the promotion of good working relationships between Council staff and members of the public. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council. PLEASE NOTE: Only application forms containing all the information which has been sought will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form, however Desirable Criteria may be used. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. A reserve list may be established in order to fill future permanent and temporary posts that may arise for another similar vacancy within the following 12 months. Should a similar post become available within this time period, the post may be offered to those candidates on the reserve list, in order of merit, without the requirement for a further interview. The post may be offered on a full-time, part-time, permanent, temporary or fixed-term basis.
Kerbside Driver
Permanent | Full Time | Monday–Friday | 37.5 hrs/week £29,503.50/annum - £15.13/hour (Paid weekly – your wallet will love that!) Join the Green Team! Bryson Recycling is on the hunt for a go-getter Kerbside Driver to help us lead the way in responsible waste wrangling and top-notch recycling. If you're hands-on, full of energy, and ready to make a real difference (while breaking a daily step record), keep reading. Reporting to your Kerbside Team Manager, you’ll be the boots on the ground—collecting recycled materials, keeping service standards high, and making sure every can, bottle, and box is up to scratch. Just a heads-up: you’ll be hopping in and out of your vehicle about 250 times a day, so think of it as a free fitness plan! What you NEED to bring to the table:
Sales Consultant
Salary: OTE £30,000 - £35,000 (pro-rata per annum uncapped earning potential). A bit about Dreams & Sofatime... Our mission is to be the first choice for beds & sofas in Ireland; to make every customer experience with us exceptional. That's what makes us different! You can expect a fun, challenging and rewarding environment where everyone works together as one team. In return, we offer you uncapped earning potential (the salary and OTE are extremely competitive). There are a host of other benefits including a generous staff discount scheme and pension scheme. Your Branch Manager will make sure you have best possible start to your career with us. Your New Role Bringing together a passion for customers and the determination to recommending & selling our outstanding product range, you will take personal responsibility for: Providing every customer with an exceptional in store experience. Taking the time to get to know and understand each customers needs. Fully involved in store layout plans and changes, your ideas can make a valued difference. To succeed in this role... The ideal candidate will have experience in a sales led environment. You will be self-motivated ideally with a proven track record in sales. You’ll have passion, enthusiasm and the ability to have fun whilst delivering an exceptional customer experience. Previous furniture retail experience is desirable but not essential. Benefits Length of service awards. Generous staff discount. Additional performance bonus. Free on site parking. Enhanced Maternity and Paternity. Smoke break exchange - allowing 1 extra day leave each year. The successful candidate will be required to work weekends and bank holidays and some evenings. *Please note the closing date may change if the company have received a suitable number of applications.
Team Leader
Costa Coffee requires a Team Leader for our store in Merchants Quay. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Team Member
Costa Coffee requires a Team Member for our store in Merchants Quay. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Relief Pharmacist
PERSON The successful candidate will be a registered Pharmacist with an excellent knowledge of the community pharmacy environment. Customer care will be at the forefront of your concern with every patient being treated as an individual. Using your expert knowledge you will assist our customers by recommending and promoting our range of health services. ROLE To ensure the effective and efficient operation of the Pharmacy to maximise dispensing and services, private services, OTC sales and profitablity; To ensure that all staff working within the Pharmacy comply with statutory and/or professional obligations ESSENTIAL CRITERIA Applicants must be a qualified Pharmacist, registered with, or eligible to be registered with the Pharmaceutical Society of Northern Ireland. Previous active involvement in Pharmacy services initiatives such as Smoking Cessation, Minor Ailments and Medicines Use Reviews. Eligible to work in the UK ( Proof Requested). DESIRABLE CRITERIA: Post qualification experience in a community Pharmacy. Previous experience of Medicare's Standard Operating Procedures. LOCATIONS : Greater Belfast HOURS 40 hours per week - Monday - Saturday (depending on rota) Fixed Term and Permanent contracts available MediCare offer a number of flexible options depending on business need.
Customer Service Advisor
Location: Ballymena Salary: Scale 4 and in the range SCP 9-13 Currently £26,409 to £28,163 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. MAIN PURPOSE OF THE JOB Be part of a core multi skilled Customer Service Team for Waste; committed to attaining the highest possible standards of customer care. Provide information, advice and guidance in a timely and efficient manner. Act as an ambassador for Waste Operations ensuring that all customers always receive a professional and comprehensive level of service. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Deliver customer service on a day-to-day basis within the Waste Operations Customer Service Centre; in accordance with agreed policies, procedures and strategies. 1.2. Take and reconcile payments for applicable services via Customer Relations Management system as required. 1.3. Respond proactively to all customer enquiries across all contact media communication channels. 1.4. Identify enquiries of a complex and cross-sector nature; promptly assessing customers’ needs & resolving the situation as far as possible in initial contact. 1.5. Ensure Key Performance Indicators (KPI) industry standards for requests are met through utilisation of online request/ booking systems. 1.6. Exercise judgement for enquiries, which require referral, and process requests for service, complaints and compliments in accordance with agreed service standards. 1.7. Utilise the systems available to access information; delivering scripted and non-scripted Council information; accurately recording and executing information received and advice given. 1.8. Assign & allocate customer enquiries; ensuring personal data is managed appropriately in accordance with GDPR requirements. 1.9. Review and implement applicable crew feedback to provide an efficient service including arranging replacement bins etc. 1.10. Manage customer correspondence on behalf of the operational management team by drafting and managing all postal requests to and from residents. 1.11. Assist in the review of all special collection applications, including the management of associated paperwork. 1.12. Complete general administration relative to the role and service in a timely manner or within KPI’s as required. 1.13. Update records on the Customer Relations Management (CRM) system and gather information/ evidence for Freedom of Information requests/ formal complaints as required by the Team Leader. 1.14. Promote all digital channels and self-service options as the favoured choice of contact and support customers to complete enquiries online. 1.15. Act as a service champion between the Customer and Council to ensure the lines of communication are open and service issues are identified and resolved. 1.16. Contribute as part of a team to improve the effectiveness and efficiency of the service that is provided to the customer. 1.17. Participate in the preparation and delivery of householder & customer communication activities within the service as required. 1.18. Work with all other members of the admin support team to ensure that all Customer Service Standards, team objectives & targets are always adhered to by managing personal workload and assisting other team members as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management. 3. Performance Improvement 3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. General 4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 4.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 4.3. Fulfil the legal Health and Safety duties placed on employees by: · taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; · Co-operating with the Council on Health & Safety matters; · Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); · Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 4.5. Comply with all the Council’s policies and procedures. 4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 4.7. Maintain high standards of personal accountability. 4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicants must have: A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy. AND Be able to demonstrate, by providing personal and specific examples, that they have 1 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages OR, for candidates who do not meet the qualification requirements as outlined above: Be able to demonstrate, by providing personal and specific examples, that they have 3 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages Application Form and Interview Knowledge Understanding of the role of Customer Care to Council Stakeholders Application Form and Interview Behavioural Competencies (Frontline Level) These competencies are the top 6 competencies the Local Government Competency Framework which have been identified and prioritised for effective performance in this role. 1. How we Provide Leadership and Direction: 1.3 Managing Performance – Sets clear, aligned, high standard performance goals & objectives for self, others and the organisation. 2. How we manage ourselves 2.1 Managing Our Own Work – Plans, structures and prioritises own work to achieve optimum results 2.3 Communicating with Impact – Presents a positive image by communicating effectively, being resilient and treating people fairly 3. How we work with others 3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met 4. How we move forward 4.1 Problem Solving and Decision Making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation 4.3 Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.
Assistant Waste Supervisor
A permanent vacancy currently exists within Mid and East Antrim Borough Council for the following posts and applications are invited from suitably qualified and experienced candidates:- Assistant Waste Supervisor 37 Hours per week, Monday to Saturday. Scale 6 and in the range SCP 20-24. Currently £31,586 to £34,314 per annum. Location – Ballymena MAIN PURPOSE OF THE JOB PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted. Closing date for receipt of completed applications is Monday 23 June 2025, at 4.00pm.
Cemetery Supervisor
Post Status: This is a permanent post. Employment will be subject to Mid and East Antrim Borough Council being satisfied with the successful completion of a probationary period of six months. Location: The location of this post is within the East Antrim area but may be required to report and work in any area of the Borough. All premises are wheel chair accessible and there are accessible toilets. Salary: Scale SO2 and in the range SCP 28-30 . Currently £37,938 to £39,513 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. Pension: Mid and East Antrim Borough Council operates under the NILGOSC pension scheme. For more details on this please visit www.nilgosc.org.uk Hours of Work: Successful candidates will be required to work 37 hours week, Monday to Friday. Given the nature of their duties, the post holder will be expected to work outside of these hours at weekends, evenings and public holidays as dictated by the needs of the service. Transport/Mobility: Successful candidates will be required to travel on official duty within the Mid and East Antrim Borough Council area and beyond. Appointees must have access to a form of transport which will enable them to meet the requirements of the post in full. Date: May 2025 MAIN PURPOSE OF THE JOB The post holder will be responsible for the supervision of the Cemetery team to ensure the implementation of safe and efficient procedures and to maintain a high standard of service and successful operational delivery. The post holder will be responsible for ensuring a dignified and sensitive customer focused approach with funeral directors, clergy, the bereaved and all other stakeholders to the cemeteries at all times. The post holder will assist with the cemetery administration and be responsible for the procurement and efficient use of resources including machinery and materials in order to ensure efficient and effective results at all times. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Responsible for deployment of labour, plant and machinery, including purchase of materials needed in delivery of services. 1.2. Responsible for carrying out the administrative processes within the area of responsibility, including maintaining employee attendance records, upkeep of plant and equipment logs, carrying out annual inspections and update of associated records. 1.3. Responsible for the preparations for funerals, exhumations and interments of the deceased either coffined or cremated remains and horticultural maintenance within allocated cemeteries. 1.4. Supervise and train staff, trainees and volunteers in the preparation of grave sites for burial and grounds maintenance ensuring safe operations and safe use of plant and machinery. 1.5. Ensure programmes of work are completed on schedule within the service area, including assisting the management team to develop and update work programmes and ensure that accurate records are taken, kept and reported as appropriate to the administration office. 1.6. Carry out regular inspections of all Council operated Cemetery facilities and ensure adequate records are maintained including organising of repairs needed. 1.7. Ensure safe upkeep, maintenance and security of all grounds, buildings, plant and machinery at all times. Ensuring compliance with regulations pertaining to the storage, usage and handling of chemicals. 1.8. Provide written and oral reports on operational matters involved in the day to day activities of the service area and attend meetings as required. 1.9. Investigate complaints in relation to all cemeteries under your areas of responsibility and work to achieve satisfactory outcomes for all parties. 1.10. Carry out exhumations as and when required following strict Council protocols and procedures to a satisfactory hand over to funeral director and to observe Public Health requirements as determined by Council’s Environmental Health Department. 1.11. To assist in the implementation of the Cemetery Rules and Regulations and to advise the public where appropriate and to feedback where breaches of the rules have occurred. 1.12. Deputise for Line Manager and provide cover for other staff within the Parks & Open Spaces service as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for risk management. 2.2. Ensure effective controls assurance and risk management strategies are implemented within the Department and contribute to the Council’s compliance with its corporate governance requirements. 3. Performance Improvement 3.1. Ensure the Council’s performance management framework is consistently implemented and provide advice, support and guidance to staff on personal development requirements, initiating further training where appropriate as well as setting annual performance improvement objectives at departmental and individual level. 3.2. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.3. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.4. Ensure high standards of performance of staff, acknowledge good performance and tackle poor performance positively and effectively. 3.5. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. Financial and Resource Management 4.1. Ensure efficient and effective financial management by contributing to the development of and working within agreed budgets and finances to deliver service priorities and by ensuring that these budgets are effectively managed, implemented and adhered to across the department. 4.2. Contribute to the financial viability of the Council by ensuring that the Department operates as efficiently and effectively as possible, utilising benchmarking and other value for money techniques and complying with all financial targets, the Council’s standing financial instructions, standing orders, codes of conduct and accountability. 4.3. Provide input to audit reports and ensure implementation of recommendations of these reports, ombudsman cases on a timely basis. 4.4. Seek innovative and creative solutions to help bring about change and service improvements. 4.5. Pursue as appropriate, additional sources of funding or other resources, which could be used to enhance those available to the Council. 5. People Management 5.1. Provide clear leadership to staff to ensure the provision of high quality services. 5.2. Ensure that management structures and practices within the department support a culture of effective team working, continuous improvement and innovation. 5.3. Contribute to good industrial relations within the Council by ensuring effective communication and working relationships with all staff for whom he/she is responsible as well as relevant trade unions/staff organisations. 6. General Management 6.1. Promote and ensure equality of opportunity, good relations and diversity in service delivery and employment by adhering to the Council’s Equal Opportunities in Employment policies and procedures and avoiding all forms of discrimination both as an employer and a service provider. 6.2. Ensure that the Council meets its Health and Safety obligations and appropriate arrangements are developed and implemented to ensure compliance with Council’s Health and Safety Policy and associated procedures and assure the safety of the workforce and service users. 6.3. Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Council. 6.4. Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Council. 6.5. Investigate and prepare reports in line with the Council Complaints Policy. 6.6. Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times. 6.7. Ensure that staff within your control are aware of Council Policies and Procedures and provide information and guidance as required to ensure their compliance. 7. General 7.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 7.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 7.3. Fulfil the legal Health and Safety duties placed on employees by: • taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; • Co-operating with the Council on Health & Safety matters; • Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); • Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 7.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 7.5. Comply with all the Council’s policies and procedures. 7.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 7.7. Maintain high standards of personal accountability. 7.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 7.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicant must hold a NVQ Level 3 in Land Management or equivalent recognised Cemetery / Horticulture qualification. AND Applicants must be able to demonstrate, by providing personal and specific examples, that they have oneyears’ experience within a cemetery orland management environment to include : · effective supervision and management of teams; · effective operational management of an agreed budget; · experience using a range of grounds maintenance machinery and hand tools including ‘ride on’ and ‘pedestrian’ mower, strimmers etc. · experience in providing a high quality service in a customer facing role; OR Alternatively , consideration may be given to candidates who do not possess the required educational qualification but can demonstrate, by providing personal and specific examples, that they have three years’ experience within a cemetery or land management environment to include : · effective supervision and management of teams; · effective operational management of an agreed budget; · experience using a range of grounds maintenance machinery and hand tools including ‘ride on’ and ‘pedestrian’ mower, strimmers etc. · experience in providing a high quality service in a customer facing role; Knowledge · Working knowledge of cemetery and horticultural sustainable environmental practices; · An understanding of the main issues and developments impacting on service delivery within the service portfolio. · A sound working knowledge of Microsoft Office applications including Word, Excel and Outlook General A full current driving licence valid in the UK and access to a vehicle. Minimum category ‘B + E’ is required in order to carry out this post.
Enforcement Officer
1 permanent and 1 fixed term (12 months) vacancy currently exists within Mid and East Antrim Borough Council for the following post and applications are invited from suitably qualified and experienced candidates:- Enforcement Officer 37 hours per week Scale 6, SCP 20-24, £31,586 to £34,314 Location: Larne or Ballymena MAIN PURPOSE OF JOB Work as part of the Public Protection, Health & Wellbeing team to ensure that service provision is customer focussed, innovative and best value for money. Enforce via both proactive and reactive measures, all relevant legislation, local Orders and bye-laws relating to dogs, litter, waste and local environmental quality matters. Contribute to effective liaison and partnership arrangements related to the functions of the department. PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted. Closing date for receipt of completed applications is Friday 23 June 2025, at 4.00pm. Mid and East Antrim Borough Council is an Equal Opportunities Employer
