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Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
Regional Investment Planning Officer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 6 JOB PURPOSE: To assist the Regional Investment Planning Manager in ensuring that regional, area and estate-based investment programmes, plans and strategies are in place to deliver the Asset Management Strategy and 10 Year Investment Plan. REQUIREMENTS: 1. i) Possess a degree or equivalent Level 6 qualification PLUS 2 years’ relevant experience OR ii) Can demonstrate equivalent continuing professional development or experiential learning AND a minimum of 3 years’ relevant experience APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Graduate Buyer
Graduate Buyer (Job Ref: 25N/GBNR) Randox Laboratories continues to develop disruptive innovations within the Diagnostics and Healthcare sector globally. We are proud to have been named the Number 1 company in Northern Ireland, for the second consecutive year in the “Belfast Telegraph Top 100 Companies 2024”. Our staff are at the heart of everything we do and achieve. We have a career opportunity for a Graduate Buyer within our Purchasing Department. This application process take no more than 1 minute. What does this team do? Our purchasing department plays a vital role in ensuring the success of Randox Group, through sourcing and acquiring variety of goods required to ensure positive outcome to our clients and customers. They do this by undertaking efficient acquisition and procurement of goods and services. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. This is an office-based position. Contract Offered: Full-time, Permanent. Working Hours/Flexibility: 40 hours per week. Monday to Thursday 4x9Hrs, with half day Friday (4hrs). (Department capacity pending) What does the role involve? This role is tasked with the buying operations within the purchasing department, ensuring that all orders are placed and received on time in accordance with stand procedures and departmental requirements. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This application process take no more than 1 minute. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
Yard Supervisor
Purpose: This role will play a critical part in supporting the management and team in the Yard. Particular focus will be on health and safety, production, quality, and delivery to achieve consistent and excellent levels of customer service. Key Responsibilities: · Take responsibility for health, safety, and well-being, demonstrating ‘Safety First’ behaviors · Monitor yard operations to ensure compliance with safety regulations and company policies. · Responsibility for managing daily, weekly, and monthly workflows to meet targets · Continuously seek ways to improve yard operations and delivery processes to enhance overall efficiency and customer satisfaction. · Take ownership to deliver consistent high standards with focus on housekeeping across Yard areas and segregation of waste streams. · Ensure people and resources are utilised efficiently and effectively to achieve daily targets · Take accountability for errors, deal with immediately, while learning and sharing the lessons · Proactively shares knowledge and expertise to support the development of Operators and enhance skill levels. · Excellent communication and interpersonal skills, with the capacity to work effectively as part of a team. · Responsible for the induction and training of new Operatives in line with standard operating procedures and training plans · Place the customer at the heart of all that we do to achieve excellent product quality, accuracy, and final product presentation. · Is cross skilled to operate machinery to produce products in line with our standard operating procedures and production targets. Carry out daily checks and action any issues that arise. · Supports the performance management of the team to develop a performance culture, taking appropriate action to manage performance. · Completion of relevant administration work, including safety audits, behavioural observations, Pre use checklists and monthly inspections. · Management of warehouse space to ensure the right product is available at the right time, and in the right place, with stock movements carried out effectively, efficiently, and safely. · Act an ambassador for company values and adhere to company policies and procedures · Any other duties as required. Education · GCSE qualification in Maths & English or equivalent Experience · A minimum of 2 years’ supervisory experience gained in a manufacturing environment, or similar Skills and Competences · Excellent attention to detail, organisational, planning, and prioritising ability · Strong people skills to providing clear direction, and people development · RCCA and Continuous Improvement skills · Strong interpersonal skills with the ability to work with a broad range of stakeholders · Computer literate with Microsoft Office suite · Desire for personal and professional development Circumstances · Able to work flexible hours as required, overtime and a shift pattern · Normal colour vision Personality Fit: · Ambitious & passionate about our brand, our reputation and our customers · A creative thinker who can problem solve and drive continuous improvement · Determined and driven by results whilst eager to work at pace · Embrace and adapt well to change with a positive, can-do attitude · An ambassador for our company values and someone who leads by example
Production Operator
Job summary Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Production Operator within our biochip team. What does our Biochip team do? Our Biochip team manufacture products for use across our Biochip Array Technology Analysers including Evidence, Investigator, MultiStat and Evolution. Our cutting-edge technology is used in Laboratories and Hospitals to diagnose health tests as wells as veterinary samples, and food testing. Location: 44 Largy Road, Crumlin, BT29 4RN. Contract Offered: Full-time, permanent. Working Hours / Shifts: Days & Nights, two weeks rotation: 40 hours per week. Days: Monday to Thursday 6am-4:40pm. Nights: Monday to Wednesday 6pm-6am. Alternates every two weeks. What does the Production Operator role involve? The role of Production Operator will be working on the production of the Randox Biochip Array products. Key duties:
Support Assistant, Days
The Cedar Foundation is seeking to recruit the following staff member: Ref 25-114-SA-TM-WEB Role Support Assistant - Days Location The Mews, 143A Glen Road, Belfast BT11 8FU Salary £14.58 per hour Contract Permanent Hours 37.5 hours per week 3 x 12.5 shifts per week Flexibility is required to ensure the needs of the service are met. We are currently offering a Welcome Bonus totalling up to £250 T&Cs Apply. The Service: The Mews is a Positive Behaviour Support Service (PBS) which consists of 12 single occupancy apartments located in West Belfast. The service provides a Person-Centred approach through supported living solutions to service users with Learning Disabilities, Autistic Spectrum Disorder and complex needs. The Service operates under the Positive Behaviour Support (PBS) Framework and provides 24hr care and support. The Role: The role of Support Assistant requires a team approach in delivering person-centred care with a focus on achieving positive outcomes for the service users. This includes: Essential Criteria: Demonstrable evidence of 1 years’ experience of providing care / support (paid employment or personal caring responsibilities). Effective verbal and written communication to include numeracy skills. Working knowledge of the needs of people with learning disabilities. Demonstratable understanding and knowledge on behaviours that challenge. Apply Online at: https://cedar-foundation.getgotjobs.co.uk/home Closing Date: Friday 2nd May 2025 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER Please Note – At present The Cedar Foundation does not offer sponsorship. #nijobs
Customer Support Advisor
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin. Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, alternating each week between 2 shift patterns. Week 1 - Monday to Friday from 08.20 to 17.00. Week 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday. What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities: • Respond to customer enquiries promptly via phone, email, or live chat. • Troubleshoot customer issues related to orders, account status, and relevant concerns. • Deliver exceptional customer service by addressing queries effectively. • Provide essential support for clients whilst identifying potential sales opportunities. • Assisting with sales by providing information about new and existing products. • Processing payments. • Analysing customer queries and trends. • Performing assigned administrative duties. • Collaborating with other team members and internal departments. Who can apply? This role would suit an individual who is passionate about both sales and customer service. Essential criteria: • Excellent verbal and written communication skills. • Currently hold the right to work in the UK. • Excellent customer service skills. Desirable: • Previous experience in a similar role. • Experience in a customer facing environment. • Experience working in a busy environment. • Experience dealing with customers via email and phone. • Previous sales experience. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
Finance Officer
Randox Laboratories continues to develop disruptive innovations within the Diagnostics and Healthcare sector globally. We are proud to have been named the Number 1 company in Northern Ireland, for the second consecutive year in the “Belfast Telegraph Top 100 Companies 2024”. Our staff are at the heart of everything we do and achieve. We have a career opportunity for a Finance Officer within our Finance Department. What does our Finance team do? This team are tasked with one of the most core functions within Randox Group, they are responsible for generating key information to support decision making, managing liquidity, procuring and paying vendors, along with tracking inflows of funds, planning, analysing business trends. This team covers the whole Randox Group of companies in the UK and international. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, Monday to Friday 08.40 to 17.20 or longer days Monday to Thursday with early finish on Friday. What does the Finance Officer role involve? In this role, you will be responsible for managing the preparation of monthly financial information. This is a varied role that will include the following duties: • The analysis of monthly sales information. • Account payable/procurement duties. • Performing monthly close off routines • Preparing journals to be posted to SAP and the monthly scrutiny of SAP general ledgers. • Assist in the preparation of monthly accounts for both HQ and International Offices. • Credit control function: recovery of outstanding payments etc • Preparation of monthly prepayments and accruals. • Assist with year-end preparation of statutory financial statements. • Dealing with the operational side of our global offices, including supervision of global office admin staff. • Monitoring stock levels. Who can apply? Essential criteria: • Previous experience within a Finance team at administration or higher. • Experience in producing month end accounts. • Ideally educated to degree level or relevant experience within Finance. • Strong communication skills both verbal and written. • Have the ability to prioritise tasks and work under pressure Desirable: • Finance qualification with a recognised body or previous experience. • Previous administrative experience. • Experience of Sage 500 and SAP. How do to apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
Maintenance Person & Painter/Decorator
Job summary We are now recruiting for the following positions:- Maintenance Person The successful applicant will carry out a variety of tasks which will include gardening duties and general maintenance and will have the opportunity to develop their skills in a number of areas. The successful candidate must have good inter-personal skills, and ideally hold a clean driving licence. Painter/Decorator This role will involve all aspects of painting and decorating in both interior and exterior of the properties and their grounds. The successful applicant must have previous painting experience, have their own transport, excellent attention to detail, and be reliable and flexible. The successful candidate will also be working as part of a maintenance team and will have various duties to carry out.
Senior Software Engineer
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunity for a Senior Software Engineer within our R&D engineering team. Location: Randox Science Park (30 Randalstown Road, Antrim, BT41 4LF). Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week across 4 days, with hybrid option of one day at home. What does the Senior Software Engineer role involve? The key function of this role is the design and development of new diagnostic platforms and the continuous improvement of existing platforms, including systems to support Randox internal departments. This is an extremely varied role that will require you to develop a varied skillset, including:
