Council jobs
Sort by: relevance | dateAssistant Engineer
THE ROLE The Assistant Engineer works as part of a multi-disciplinary team within one of the Council’s Directorates to deliver key local authority services which include social housing; transportation infrastructure; environmental protection; water, waste management, recreation and amenity provision and community development. The role requires a clear knowledge and understanding of local authority services and its key stakeholders and relationships, local government structures and its democratic role and mandate, current local government issues, future trends and strategic direction of the sector, management and implementation of change, and Public Works Contracts The Assistant Engineer shall operate under the direction of and report to the Senior Executive Engineer/Senior Engineer (Supervisors) of the section to which they are assigned. They must undertake those duties as assigned to them by their Supervisor. The Assistant Engineer shall also report to the Director of Service of the section to which they are assigned, or any other person designated by the Director of Service. Notwithstanding the requirements of the post successful applicants may be assigned to any service area/role within the Local Authority at an analogous level by the Chief Executive at any time. SENIOR ENGINEER SENIOR EXECUTIVE ENGINEER EXECUTIVE ENGINEER ASSISTANT ENGINEER GRADUATE ENGINEER THE QUALIFICATIONS Selection of candidates for appointment shall be by means of a competitive interview. The competitive interview shall be conducted by or on behalf of the local authority. The Council is committed to a process of selection on merit, based on fair and open competition. The criteria for judging suitability and ranking will be related directly to the qualification, attributes and skills required to undertake the duties and responsibilities to the standard required in the post. c)Panels Following completion of interviews, panels may formed, the duration of which is at the discretion of the Council. While a panel remains in force, offers of temporary or permanent employment may be made subject to confirmation of qualifications and satisfying clauses in relation to health, character, or other requirements of the particular post. Persons to whom an offer of employment is made must take up duty within 1 month from the date of offer, or such extended period as the Council may agree, otherwise, the Council may decide not to appoint them. d) References/Documentary Evidence Each candidate may be required to submit as references the names and addresses of two responsible persons to whom he/she is well known but not related. Candidates may be required to submit documentary evidence to the local authority in support of their application. 12. COMMENCEMENT The local authority shall require a person to whom an appointment is offered to take up such appointment within a period of not more than one month and is he/she fails to take up the appointment within such period or such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not appoint him/her. 13. RETIREMENT The Single Public Service Pension Scheme (“Single Scheme”) as provided by the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 commenced with effect from 1st January 2013. The act introduces new pension and retirement provisions for new entrants to the public service appointed on or after 1st January 2013. Pension age set initially at 66 years; this will rise in step with statutory changes in the SPC age to 67 years in 2021 and 68 years in 2028. The compulsory retirement age of 70 applies. Otherwise the retirement age of the relevant Scheme applies. It should be noted that candidates who are in receipt of a Public Service Pension and are rehired in any paid capacity by a Public Service Body may be liable to have their pension abated. Prior to appointment successful candidates will be obliged to complete a Declaration in relation to previous Public Pensionable Employment. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Planner
THE ROLE The Assistant Planner works as part of a multi-disciplinary team within Laois County Council’s Planning, Housing and Regeneration Directorates to deliver key local authority services, including forward planning, development management, planning enforcement and project-based areas. The role requires a clear knowledge and understanding of local authority services and its key stakeholders and relationships, local government structures and its democratic role and mandate, current local government issues, future trends and strategic direction of the sector, management and implementation of change, and the future development of County Laois. The Assistant Planner shall operate under the direction of and report to the Senior Executive Planner/Senior Planner (Supervisors) of the Planning section to which they are assigned. They must undertake those duties as assigned to them by their supervisor. Notwithstanding the requirements of the post successful applicants may be assigned to any service area/role within the Local Authority at an analogous level by the Chief Executive at any time. THE QUALIFICATIONS The holder of the post shall reside in the district in which his/her duties are to be performed or within a reasonable distance thereof. 8. SUPERANNUATION: The superannuation contributions of relevant scheme will apply. 9. ANNUAL LEAVE: The annual leave entitlement for the position of Assistant Planner is 30 days per annum. 10. SICK LEAVE: The terms of the Public Service Sick Pay Scheme will prevail. 11. DRIVING LICENCE: When required to do so, holders of the office shall possess a current full driving licence in respect of Category B vehicles or equivalent in the EU Model Driving Licence and have access to a car. If, during your employment, your licence is revoked, even temporarily, or if you receive endorsements on your licence which may affect your duties you are obliged to notify the Council immediately. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Executive Planner
THE COMPETITION The purpose of this recruitment campaign is to form a panel for Laois County Council from which temporary or permanent posts may be filled at Executive Planner level as vacancies arise. THE ROLE This is a senior position within the Planning Department reporting to the Senior Planner and/or another employee nominated by the Chief Executive. The Executive Planner is responsible for managing elements of the Planning Department and providing a multiplicity of services to Local Authorities. Reporting to the appropriate line manager, the Executive Planner will be responsible for the efficient management of their prescribed work area within the planning or related function. This is a management role. Managers at this level work within defined parameters relevant to the position, in accordance with the Local Authority’s vision and objectives. The Executive Planner will be required to work closely with elected Councillors to deliver the full range of services and implement local policy decisions. In the current economic climate, managers are charged with service delivery and change management in an environment of limited resource availability, both human and financial. Delivery of efficient services and value for money is crucial. Key Service Areas: Executive Planner positions are multi-faceted and may include assignment to some or all the following key service areas within the Local Authority: • Development Management • Planning Enforcement • Forward Planning and Sustainable Development • Community Development THE QUALIFICATIONS The duties shall be such as may be assigned to the employees from time to time by the local authority and shall include the duty of deputizing for other officers of the local authority, when required, and such duties as may be assigned to them in relation to the area of any other local authority. Key Duties: The main duties and responsibilities of the role of Executive Planner include, but are not limited to, the following: - • To assess planning applications and pre-application proposals against the Council’s policies and provide recommendations and policy responses to these as required. • To prepare and implement development plan documents and prepare reports on these matters for the appropriate Committees of the Council. • Interacting with Planning Authorities in matters related to preparation of Development Plans, Variations, etc. • Liaising and working with other planning authorities and other public authorities on all aspects of implementation. • Monitoring and reporting on implementation progress. • Monitoring and assisting with county development plan and local area plan preparation/reviews. • Implementing agreed milestones and timescales, setting achievable targets and indicators. • Assist in public consultation and engagement exercises related to Planning. • Assist individuals, groups, etc. on regional planning matters as requested. • Report regularly and as required on regional planning issues. • Carrying out planning enforcement duties. • To supervise and manage staff in their functional area as required. • Any other associated duties as may be assigned from time to time. • RESIDENCE : The holder of the post shall reside in the district in which his/her duties are to be performed or within a reasonable distance thereof. 8. SUPERANNUATION: The superannuation contributions of relevant scheme will apply. 9. ANNUAL LEAVE: The annual leave entitlement for the position of Executive Planner is 30 days per annum. 10. SICK LEAVE: The terms of the Public Service Sick Pay Scheme will prevail. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Swimming Instructor
Main Purpose of Post/Job Summary Post-holder will deliver customer support services and swimming tuition at various levels to individuals of all abilities, groups and schools and will assist in the management of the “Learn to Swim” and School Swimming Programmes. The post-holder will provide relief cover for other positions within the Centre such as Lifeguard, Supervisor, Cashier / Receptionist. Duties and Responsibilities Swimming Instructor Duties & Responsibilities 1. Planning, delivery and evaluation of swimming lessons to accredited standards, for the following clients / groups: i) Primary / Secondary school children. ii) Public swimming lessons to children and adults, including lesson programmes leading to swimming awards. iii) Children and adults with physical, learning, mobility and other disabilities. iv) Public water proficiency and water skills courses, where qualified. v) Public Lifeguarding and Lifesaving Courses, including Rookie or similar youth programmes, where qualified. vi) Competitive Swimmers, where qualified. 2. Assisting Centre Management with: i) Planning the programme of lessons, to include the promotion and marketing of swimming lessons and the Centre generally. ii) Liaison with schools, pre-schools, community organisations, sports clubs, disabled and special interest groups. iii) Development and continuous improvement of the Swimming Tuition Programme iv) Public Relations, e.g. photo-calls, drafting of press releases 3. Maintain currency in Swimming Teacher and Special Needs qualifications by completing updates in accordance with requirements of the awarding body, incorporating changes in a timely way into lesson programmes. 4. Responsible for appraising centre management on all matters relating to technical aspects of Swimming Instruction and lesson programming, and for developing activities suitable for Special Needs in Aquatic environment. 5. Responsible for ensuring that all equipment used to support the swimming lesson is checked before commencement of the lesson and is in good working order. 6. Responsible for the welfare and safety of children and vulnerable adults in the Pool Hall while participating in public lessons. 7. Preparation of reports on Swimming Lesson Programme, and recommending improvements in course delivery and provision. 8. Liaison with parents, teachers, club/ group leaders and members of the public regarding lessons, providing advice and progress reports, customer satisfaction etc. 9. Supervising the activities of Assistant Teachers, pool-side helpers and others, in accordance with Swimming Teaching qualifications. 10. Administering Award Schemes, including assessing and examining pupils, issuingcertificates and/ or badges etc. controlling stock levels, re-ordering awards & stationery. 11. Responsible for implementing rules of personal pupil hygiene in the pool environment. 12. Assisting Centre Management with the arrangement, planning and co-ordination of special events, coaching courses, shows, and swimming galas etc. Pool Lifeguard Duties and Responsibilities 13. Responsible for undertaking lifeguarding duties, as determined by rota, to professionally recognised standards: (i) Keeping a close watch over the pool and the pool users, exercising the appropriate level of control (ii) Communicating effectively with pool users and colleagues (iii) Anticipating problems and preventing accidents (iv) Intervention to prevent unsafe behaviour (v) Identifying emergencies quickly and taking appropriate action (vi) Carrying out rescues from the water (vii) Giving immediate First Aid to any casualty (viii) Supervising a variety of water based activities; swimming tuition, fitness training, diving, school activities, aqua aerobics, canoeing, water polo, sub-aqua etc. (ix) Assisting with crowd control, including the evacuation of the building in an emergency. 14. Responsible for maintaining a strong personal swimming ability, and an appropriate level of physical fitness, to facilitate safe and effective water rescues. 15. Ensure safe management of spinal injuries by team deployment of spinal injury board in accordance with specialised training moderated by the Institute of Qualified Lifeguards. Leisure Attendant Duties and Responsibilities 16. Undertake a range of duties at Newry Leisure Centre, Kilkeel Leisure Centre and other recreational facilities, to include: (i) Patrolling, supervision and security of assigned facilities (ii) Emergency Response (iii) Assembling and dismantling all equipment to be deployed at the facility (iv) Cleaning and Housekeeping (v) Customer Service & Hospitality (vi) Promotional & Public Relations Activities (vii) Access Control (viii) Traffic Control 17. Responsible for applying Pool / Centre Safety Operating Procedures, Normal Operating Procedure and Emergency Action Plan to direct the behaviour and oversee the general safety of the public. 18. Responsible for undertaking the duties of First Aider, with due care to the needs of the recipient, to standards recognised by Council as compliant with relevant legislation and / or Approved Codes of Practice. 19. Perform emergency Basic, Advanced and Extended Life Support duties, and provide appropriate aftercare, by the application of Cardio-pulmonary Resuscitation techniques in accordance with European Resuscitation Council, and / or by the competent use of Oxygen Insufflation Devices and Automated External Defibrillators. 20. Perform housekeeping, cleaning and customer service duties as required to standards prescribed in the facility’s I.S.O. 9000 Procedure Manuals and other Quality System Documents. 21. Enforce rules and regulations appropriately for the safety and enjoyment of all patrons. 22. Monitor and assess the conduct of patrons throughout the facility with special regard to the need to protect children and vulnerable adults from danger or inappropriate behaviour, applying Child Protection and Vulnerable Adults Policy and Procedures, as required. 23. Provide support and advice to customers and members of the public, dealing withservice requests and / or complaints appropriately and sensitively. 24. Assist in the administration of the facilities by preparing a variety of written records including Incident Reports, Accident Reports, Witness Statements, Accident Book Entries, Casualty Observation Charts, Quality System and General Housekeeping Records, as required. 25. Provide relief cover for Receptionist / Cashier at meal and tea-breaks, including basic operation of computerised till and booking system, cash-handling, income management and use of telephone switchboard / public address systems etc. 26. Assist in the control of facilities by denying entry to unauthorised persons and by the appropriate application of access control procedures, e.g. inspecting, controlling and collecting user tickets, tokens and session wristbands etc. 27. Participate in the full interchange of duties, hours of work, etc, to cover for staff shortages at all leisure facilities, brought about by sick leave, holiday leave, staff vacancies or any other reason. 28. Participate fully in an annual training needs assessment and thereafter attend regular weekly and other training sessions to ensure Council’s statutory obligations with regard to competency of staff are adhered to at all times. This will include the acquisition and maintenance of qualifications such as National Pool Lifeguard Qualification, Statutory First Aid at Work Certificate, A.E.D. Competency and others, as deemed appropriate. 29. Responsible for safekeeping of assigned equipment, uniforms, lifeguarding aids etc. General 1. C Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant Codes of Conduct. 2. Undertake the duties in such a way as to enhance and promote the positive reputation of Newry, Mourne and Down District Council. 3. Lead by example by behaving at all times in accordance with the Council’s values and promote same within the organisation and externally. 4. Undertake all aspects of work respecting confidentiality and ensure that personal and/or sensitive information under the control or access of the postholder is used, stored and maintained in accordance with relevant data protection legislation. 5. Contribute to Corporate, Departmental and Regional working groups as required. 6. When required, assist in the execution of the Council’s Emergency and Business Continuity Plans. 7. Promote diversity across the organisation and in the Department by adhering to the Council’s Equal Opportunity policies and procedures and avoiding all forms of discrimination both as an employer and a service provider. The list of duties / responsibilities must not be considered comprehensive nor exhaustive. They are simply a summary of the main duties / responsibilities that the post holder will be required to undertake. No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description Salary Scale 4, SCP 9-13, currently £26,409 - £28,163 per annum based on a 36 hour week (pro rata to hours worked).
Exercise Referral Programme Co-ordinator
***Please read the recruitment pack before completing your application form*** Reserve List Whilst the Council are recruiting for a permanent Exercise Referaral Programme Co-ordinator please note that a reserve list will be compiled for future permanent, temporary, full time and part time posts for Exercise Referaral Programme Co-ordinator positions across the Council District. Main Purpose of Post/Job Summary: To initiate, manage, co-ordinate, develop, and monitor the effective provision of Newry, Mourne and Down District Council’s - Exercise Physical Activity Referral Programme. This will include the planning and instruction of programmes of physical activity for referred clients with relevant health needs, such as, but not exclusively those people with Coronary Heart Disease / Phase IV provision and obesity problems. Hours of Work: 36 Hours per week The post holder must be prepared to work outside normal office hours, including evenings, weekends, and Public and extra Statutory Holidays for which the appropriate payment will be made or time in lieu granted if relevant. Work Pattern: Monday to Tuesday: 9am – 5pm Wednesday to Friday: 9am – 4.30pm Hours of work are kept under review and may change in order to meet operational requirements, providing requisite notice.
Senior Library Assistant
SECTION 1: THE ROLE Cork County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which vacancies for Permanent Part time Senior Library Assistant (Grade 4) Branch Library Castletownbere may be filled. The library service is delivered through a branch and mobile network, supplemented by a growing suite of digital services. The 25 branch libraries are in the main towns throughout Co. Cork and include the Library Headquarters on Carrigrohane Road, which also serves as the centre for Reference and Local Studies, bibliographic services, and administration. Towns and villages not served by a branch library are served by a fleet of 4 mobile libraries. Cork County Library aims to empower communities by providing access to resources that educate, inform, enlighten and enrich the lives of their citizens, by supporting and promoting literacy and a love of reading, and by collecting and preserving resources relating to the cultural heritage of Co. Cork. Cork County Library Service fulfils its mission through a branch and mobile library network that places libraries at the centre of communities, as well as through a growing online presence that seeks to connect with and serve people in a digital society. The role of the Senior Library Assistant is to provide support to branch managers or in the case of part-time branches and mobile libraries, oversee the branch/mobile unit. The Senior Library Assistant will work as part of a multi-disciplinary team within the library service, assisting with the delivery of work programmes that will meet the goals, targets and standards set out in national and local development plans. The ideal candidate will be highly motivated, creative, and flexible, with drive and commitment to delivering quality customer services to the public. Senior Library Assistants are a vital link in the team which promotes the library as a focal point for cultural activities, for community development, for learning and as a digital hub. SECTION 2: DUTIES The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. • Operation of the Castletownbere branch library - general Branch Library work and service development • Supporting and delivering national programmes and core services for all members of the community • Promotion of the branch library service though local and national initiatives; liaising with community and education groups • Liaison with the West Cork Divisional Librarian in all matters related to the running of the branch library • Completing all necessary reports and statistics related to Castletownbere library including maintenance of the Library Management System • Delivering excellent service to the public • Contributing to publicity and promotional activities including online • Organising, running, and promoting local library events e.g., class visits, story times, and other events for adults and families • Ensuring high standards of health and safety and child protection • Management of the building and service in the absence of a more senior officer • Stock Management • Any other duties that may be assigned from time to time. The above specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS 1. Character Each candidate must be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Education, Training, Experience etc. Each candidate must, on the latest date for receipt of completed application forms: (i) have a good general level of education, (ii) have at least two years satisfactory experience in a post of Library Assistant or in an analogous post. 4. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004. A candidate who is not classified as a new entrant must be under 70 years of age. 5. Transport Holders of the office shall hold a full driving licence for Class B Vehicles and shall drive a motor car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority. 6. Required Skillset In the context of the key duties and responsibilities for the post of Senior Library Assistant listed above, the ideal candidate should demonstrate through their application form and at the interview that they have the following knowledge, experience, skills and competencies; • Knowledge and understanding of the functions of a local authority and the library service including awareness of current issues and strategic direction of library services. • An ability to work on own initiative, in an independent environment and without constant supervision; • An ability to manage deadlines and effectively handle multiple tasks; • Strong customer service ethos and sense of commitment to delivering a quality public service; • Excellent interpersonal and communications skills; • Excellent IT skills, including an understanding of the role of digital technologies in the delivery of library services, social media services and promotion; SECTION 4: COMPETENCIES A Competency Based Application form requires you to describe some of your personal achievements to date that demonstrate certain competencies (necessary skills and qualities) required for the position for which you are applying. For each competency, you are given a description of a skill or quality. You are then asked to describe a situation, from your own experience, which you think is the best example of what YOU have done which demonstrates this skill or quality. It is essential that you describe how you demonstrated the skill or quality in question. Therefore, compose your replies carefully in this section and try to structure what you write so that you give specific information about what you have done - for example, do not simply say that “X was successful”, describe exactly what you did and how you demonstrated the skill or quality in question. For each example, please include the following: a) the nature of the task, problem or objective; b) what you actually did and how you demonstrated the skill or quality (and, where appropriate, the date you demonstrated it) c) the outcome or result of the situation and your estimate of the proportion of credit you can claim for the outcome. SECTION 5: TENURE The position is permanent and part-time. The post is pensionable. A panel may be formed to fill vacancies for Senior Library Assistant (Grade 4) Castletownbere which may arise during the lifetime of the panel. SECTION 6: REMUNERATION The wage scale for the post effective 1st March 2025 rate is; Grade 4 - Senior Library Assistant (Based on 25 hours per week) Point Hourly Rate Weekly Rate 1 €19.32 €444.37 2 €20.47 €470.91 3 €22.11 €508.58 4 €23.19 €533.32 5 €24.13 €554.96 6 €25.04 €575.89 7 €26.27 €604.15 8 €27.16 €624.59 9 €28.06 €645.39 LSI 1 €28.91 €665.02 LSI 2 €29.79 €685.17 Applicants should note that entry point to the salary scale will be determined in accordance with Circulars issued by the Department of Housing, Local Government, & Heritage. The rate of remuneration may be adjusted from time to time in line with Government pay policy. In accordance with Departmental Circular Letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale at the minimum point. The salary shall be fully inclusive and shall be as determined from time to time. The awarding of increments is subject to satisfactory service. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. SECTION 7: ASSIGNMENT / LOCATION OF POST The vacancy to be filled will be based at the Castletownbere Library. Cork County Council reserves the right to assign you to any department, premises or district in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or compensation. The person appointed will be required to provide him/herself at his/her own expense with the necessary mode of travel to and from work. SECTION 8: WORKING HOURS The normal hours of work are 25 hours per week, Wednesday to Friday (9.30 am to 1.00pm and 2.00pm to 5.30pm) and half day on Saturday (9.30am – 1.30pm). Cork County Council reserves the right to alter the hours of work from time to time. All hours worked will be subject to the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001 SECTION 9: ANNUAL LEAVE The current annual leave entitlement is 8% of total hours worked. Cork County Council’s leave year runs from 1st January to 31st December. Granting of annual leave, payment for annual leave and arrangements for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1997(as amended). SECTION 10: GARDA VETTING The successful candidate will be subject to Garda Vetting prior to any appointment being confirmed.
Joiner
To maintain and improve all Council assets such as civic buildings, leisure centres, sports grounds, caravan parks and community halls to include new works and repairs. To present a courteous attitude at all times by assisting with the promotion of good working relationships between Council staff and members of the public. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council. PLEASE NOTE: Only application forms containing all the information which has been sought will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form, however Desirable Criteria may be used. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. A reserve list may be established in order to fill future permanent and temporary posts that may arise for another similar vacancy within the following 12 months. Should a similar post become available within this time period, the post may be offered to those candidates on the reserve list, in order of merit, without the requirement for a further interview. The post may be offered on a full-time, part-time, permanent, temporary or fixed-term basis.
Customer Service Advisor
Location: Ballymena Salary: Scale 4 and in the range SCP 9-13 Currently £26,409 to £28,163 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. MAIN PURPOSE OF THE JOB Be part of a core multi skilled Customer Service Team for Waste; committed to attaining the highest possible standards of customer care. Provide information, advice and guidance in a timely and efficient manner. Act as an ambassador for Waste Operations ensuring that all customers always receive a professional and comprehensive level of service. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Deliver customer service on a day-to-day basis within the Waste Operations Customer Service Centre; in accordance with agreed policies, procedures and strategies. 1.2. Take and reconcile payments for applicable services via Customer Relations Management system as required. 1.3. Respond proactively to all customer enquiries across all contact media communication channels. 1.4. Identify enquiries of a complex and cross-sector nature; promptly assessing customers’ needs & resolving the situation as far as possible in initial contact. 1.5. Ensure Key Performance Indicators (KPI) industry standards for requests are met through utilisation of online request/ booking systems. 1.6. Exercise judgement for enquiries, which require referral, and process requests for service, complaints and compliments in accordance with agreed service standards. 1.7. Utilise the systems available to access information; delivering scripted and non-scripted Council information; accurately recording and executing information received and advice given. 1.8. Assign & allocate customer enquiries; ensuring personal data is managed appropriately in accordance with GDPR requirements. 1.9. Review and implement applicable crew feedback to provide an efficient service including arranging replacement bins etc. 1.10. Manage customer correspondence on behalf of the operational management team by drafting and managing all postal requests to and from residents. 1.11. Assist in the review of all special collection applications, including the management of associated paperwork. 1.12. Complete general administration relative to the role and service in a timely manner or within KPI’s as required. 1.13. Update records on the Customer Relations Management (CRM) system and gather information/ evidence for Freedom of Information requests/ formal complaints as required by the Team Leader. 1.14. Promote all digital channels and self-service options as the favoured choice of contact and support customers to complete enquiries online. 1.15. Act as a service champion between the Customer and Council to ensure the lines of communication are open and service issues are identified and resolved. 1.16. Contribute as part of a team to improve the effectiveness and efficiency of the service that is provided to the customer. 1.17. Participate in the preparation and delivery of householder & customer communication activities within the service as required. 1.18. Work with all other members of the admin support team to ensure that all Customer Service Standards, team objectives & targets are always adhered to by managing personal workload and assisting other team members as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management. 3. Performance Improvement 3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. General 4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 4.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 4.3. Fulfil the legal Health and Safety duties placed on employees by: · taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; · Co-operating with the Council on Health & Safety matters; · Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); · Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 4.5. Comply with all the Council’s policies and procedures. 4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 4.7. Maintain high standards of personal accountability. 4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicants must have: A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy. AND Be able to demonstrate, by providing personal and specific examples, that they have 1 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages OR, for candidates who do not meet the qualification requirements as outlined above: Be able to demonstrate, by providing personal and specific examples, that they have 3 years’ experience to include: • Proven ability to work proactively in a complex and busy office • Working knowledge of a wide range of administrative activities within a customer service environment • Confident use of databases and Microsoft packages Application Form and Interview Knowledge Understanding of the role of Customer Care to Council Stakeholders Application Form and Interview Behavioural Competencies (Frontline Level) These competencies are the top 6 competencies the Local Government Competency Framework which have been identified and prioritised for effective performance in this role. 1. How we Provide Leadership and Direction: 1.3 Managing Performance – Sets clear, aligned, high standard performance goals & objectives for self, others and the organisation. 2. How we manage ourselves 2.1 Managing Our Own Work – Plans, structures and prioritises own work to achieve optimum results 2.3 Communicating with Impact – Presents a positive image by communicating effectively, being resilient and treating people fairly 3. How we work with others 3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met 4. How we move forward 4.1 Problem Solving and Decision Making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation 4.3 Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.
Assistant Waste Supervisor
A permanent vacancy currently exists within Mid and East Antrim Borough Council for the following posts and applications are invited from suitably qualified and experienced candidates:- Assistant Waste Supervisor 37 Hours per week, Monday to Saturday. Scale 6 and in the range SCP 20-24. Currently £31,586 to £34,314 per annum. Location – Ballymena MAIN PURPOSE OF THE JOB PLEASE NOTE: Only application forms containing all the information, which has been sought, will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. Applications will only be accepted on the application forms provided; Curriculum Vitaes will not be accepted. Closing date for receipt of completed applications is Monday 23 June 2025, at 4.00pm.
Cemetery Supervisor
Post Status: This is a permanent post. Employment will be subject to Mid and East Antrim Borough Council being satisfied with the successful completion of a probationary period of six months. Location: The location of this post is within the East Antrim area but may be required to report and work in any area of the Borough. All premises are wheel chair accessible and there are accessible toilets. Salary: Scale SO2 and in the range SCP 28-30 . Currently £37,938 to £39,513 per annum. The starting salary is normally at the base of the salary scale. A higher starting salary may be awarded in exceptional circumstances where the decision to do so can be justified. Pension: Mid and East Antrim Borough Council operates under the NILGOSC pension scheme. For more details on this please visit www.nilgosc.org.uk Hours of Work: Successful candidates will be required to work 37 hours week, Monday to Friday. Given the nature of their duties, the post holder will be expected to work outside of these hours at weekends, evenings and public holidays as dictated by the needs of the service. Transport/Mobility: Successful candidates will be required to travel on official duty within the Mid and East Antrim Borough Council area and beyond. Appointees must have access to a form of transport which will enable them to meet the requirements of the post in full. Date: May 2025 MAIN PURPOSE OF THE JOB The post holder will be responsible for the supervision of the Cemetery team to ensure the implementation of safe and efficient procedures and to maintain a high standard of service and successful operational delivery. The post holder will be responsible for ensuring a dignified and sensitive customer focused approach with funeral directors, clergy, the bereaved and all other stakeholders to the cemeteries at all times. The post holder will assist with the cemetery administration and be responsible for the procurement and efficient use of resources including machinery and materials in order to ensure efficient and effective results at all times. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Responsible for deployment of labour, plant and machinery, including purchase of materials needed in delivery of services. 1.2. Responsible for carrying out the administrative processes within the area of responsibility, including maintaining employee attendance records, upkeep of plant and equipment logs, carrying out annual inspections and update of associated records. 1.3. Responsible for the preparations for funerals, exhumations and interments of the deceased either coffined or cremated remains and horticultural maintenance within allocated cemeteries. 1.4. Supervise and train staff, trainees and volunteers in the preparation of grave sites for burial and grounds maintenance ensuring safe operations and safe use of plant and machinery. 1.5. Ensure programmes of work are completed on schedule within the service area, including assisting the management team to develop and update work programmes and ensure that accurate records are taken, kept and reported as appropriate to the administration office. 1.6. Carry out regular inspections of all Council operated Cemetery facilities and ensure adequate records are maintained including organising of repairs needed. 1.7. Ensure safe upkeep, maintenance and security of all grounds, buildings, plant and machinery at all times. Ensuring compliance with regulations pertaining to the storage, usage and handling of chemicals. 1.8. Provide written and oral reports on operational matters involved in the day to day activities of the service area and attend meetings as required. 1.9. Investigate complaints in relation to all cemeteries under your areas of responsibility and work to achieve satisfactory outcomes for all parties. 1.10. Carry out exhumations as and when required following strict Council protocols and procedures to a satisfactory hand over to funeral director and to observe Public Health requirements as determined by Council’s Environmental Health Department. 1.11. To assist in the implementation of the Cemetery Rules and Regulations and to advise the public where appropriate and to feedback where breaches of the rules have occurred. 1.12. Deputise for Line Manager and provide cover for other staff within the Parks & Open Spaces service as required. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for risk management. 2.2. Ensure effective controls assurance and risk management strategies are implemented within the Department and contribute to the Council’s compliance with its corporate governance requirements. 3. Performance Improvement 3.1. Ensure the Council’s performance management framework is consistently implemented and provide advice, support and guidance to staff on personal development requirements, initiating further training where appropriate as well as setting annual performance improvement objectives at departmental and individual level. 3.2. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.3. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.4. Ensure high standards of performance of staff, acknowledge good performance and tackle poor performance positively and effectively. 3.5. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. Financial and Resource Management 4.1. Ensure efficient and effective financial management by contributing to the development of and working within agreed budgets and finances to deliver service priorities and by ensuring that these budgets are effectively managed, implemented and adhered to across the department. 4.2. Contribute to the financial viability of the Council by ensuring that the Department operates as efficiently and effectively as possible, utilising benchmarking and other value for money techniques and complying with all financial targets, the Council’s standing financial instructions, standing orders, codes of conduct and accountability. 4.3. Provide input to audit reports and ensure implementation of recommendations of these reports, ombudsman cases on a timely basis. 4.4. Seek innovative and creative solutions to help bring about change and service improvements. 4.5. Pursue as appropriate, additional sources of funding or other resources, which could be used to enhance those available to the Council. 5. People Management 5.1. Provide clear leadership to staff to ensure the provision of high quality services. 5.2. Ensure that management structures and practices within the department support a culture of effective team working, continuous improvement and innovation. 5.3. Contribute to good industrial relations within the Council by ensuring effective communication and working relationships with all staff for whom he/she is responsible as well as relevant trade unions/staff organisations. 6. General Management 6.1. Promote and ensure equality of opportunity, good relations and diversity in service delivery and employment by adhering to the Council’s Equal Opportunities in Employment policies and procedures and avoiding all forms of discrimination both as an employer and a service provider. 6.2. Ensure that the Council meets its Health and Safety obligations and appropriate arrangements are developed and implemented to ensure compliance with Council’s Health and Safety Policy and associated procedures and assure the safety of the workforce and service users. 6.3. Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Council. 6.4. Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Council. 6.5. Investigate and prepare reports in line with the Council Complaints Policy. 6.6. Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times. 6.7. Ensure that staff within your control are aware of Council Policies and Procedures and provide information and guidance as required to ensure their compliance. 7. General 7.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 7.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 7.3. Fulfil the legal Health and Safety duties placed on employees by: • taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; • Co-operating with the Council on Health & Safety matters; • Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); • Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 7.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 7.5. Comply with all the Council’s policies and procedures. 7.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 7.7. Maintain high standards of personal accountability. 7.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 7.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicant must hold a NVQ Level 3 in Land Management or equivalent recognised Cemetery / Horticulture qualification. AND Applicants must be able to demonstrate, by providing personal and specific examples, that they have oneyears’ experience within a cemetery orland management environment to include : · effective supervision and management of teams; · effective operational management of an agreed budget; · experience using a range of grounds maintenance machinery and hand tools including ‘ride on’ and ‘pedestrian’ mower, strimmers etc. · experience in providing a high quality service in a customer facing role; OR Alternatively , consideration may be given to candidates who do not possess the required educational qualification but can demonstrate, by providing personal and specific examples, that they have three years’ experience within a cemetery or land management environment to include : · effective supervision and management of teams; · effective operational management of an agreed budget; · experience using a range of grounds maintenance machinery and hand tools including ‘ride on’ and ‘pedestrian’ mower, strimmers etc. · experience in providing a high quality service in a customer facing role; Knowledge · Working knowledge of cemetery and horticultural sustainable environmental practices; · An understanding of the main issues and developments impacting on service delivery within the service portfolio. · A sound working knowledge of Microsoft Office applications including Word, Excel and Outlook General A full current driving licence valid in the UK and access to a vehicle. Minimum category ‘B + E’ is required in order to carry out this post.
